Mercedes-Benz Service

Vehicle Climate Control

Troubleshooting-Function-Design-Operation
Current Passenger Car Models
Service Technology Guide

Daimler AG · After-Sales Engineering MB PC (GSP/TPI) · D-71032 Böblingen

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Information and copyright

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01/2011

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 Contents

Preface

Customer reception

General 1.1/1

Reception protocol for vehicle climate control 1.2/1

Stationary heater reception protocol 1.2/3

The most common complaints 1.3/1

A/C check 1.4/1

Stationary heater check 1.4/7

Workshop

Climate control information in detail 2.1/1

Stationary heater information in detail 2.1/20

Climate control diagnostic tree 2.2/1

Stationary heater diagnostic tree 2.3/1

Knowledge base

Model 164 (M-Class)

Model 164.8 (GL-Class)

Model 169/245 (A-Class/B-Class)

Model 171 (SLK-Class)

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Contents

Model 203/209 (C-Class/CLK-Class)

Model 204 (C-Class/GLK-Class)

Model 207.3/4 (E-Class Coupe/Cabriolet)

Model 211/219 (E-Class/CLS-Class)

Model 212 (E-Class)

Model 215/220 (CL-Class/S-Class)

Model 216/221 (CL-Class/S-Class)

Model 221.095/195 (S-Class Hybrid)

Model 230 (SL-Class)

Model 251 (R-Class)

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Dear Reader,
I am delighted to be able to present you with the fourth
edition of the Technology Guide for Vehicle Climate
Control.
To allow you to work in a more targeted manner, this
guide has been updated and added to in close cooper-
ation with experienced mechanics from various work-
shops and trained staff from service (product support
and diagnosis) and development.
Models 212 (E-Class), 207 (E-Class coupe/cabriolet)
and 221.095/195 (S-Class Hybrid) have been added
to this edition, while the information on existing model
series has also been revised.
All of the new features and additional information have
been integrated in the existing document, which now
provides a full integrated overview of vehicle climate
control in Mercedes-Benz vehicles.
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Preface
As in the previous editions, this document provides
summaries of known fault profiles and operating
issues and explains these using pictures to help both
service advisers and mechanics.
In combination with all of the other media available to
you, such as Introduction into Service Manuals, Xentry
Diagnostics (XD)/Xentry DAS, WIS and TIPS, the infor-
mation in this document is intended to ensure quick,
reliable diagnosis by both service advisors and
mechanics to help you with your ultimate aim of
performing successful and lasting repairs.
This guide should be considered as an aid for everyday
use, please use it accordingly.
Yours,
Bernd Heinisch (GSP/TPI)
Daimler AG
After-Sales Engineering Interior MB PC
 Preface
Working with the Vehicle Climate Control Guide
The contents of the guide are divided into two main
chapters and tailored to the respective user group:
- Service advisers (Chapter 1)
- Workshop (Chapter 2 and knowledge base)
In order to establish this clear distinction between
user groups, some information is included in both the
service adviser part and in the workshop part. For the
service adviser, only information important for the
customer interview is included, while the mechanic in
the workshop is furnished with more detailed informa-
tion on diagnosis and repairs (see the introductions to
the chapters for service advisers and workshops).
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Ideally, both the service adviser and the workshop
should use the guide. In this way all the important
information from the customer can be considered
during diagnosis and repair. In return, the customer
can be given a competent statement concerning the
cause of the complaint and the work carried out.
Finally, it only remains to say that the vast majority of
complaints can be processed with this guide. Due to
the high level of complexity of the climate control
system, however, it cannot cover every possible case.
All information was correct as of the copy deadline in
December 2010 and may therefore vary from more
up-to-date sources.
 General

Customer reception
The information below is intended to assist you, the The chapter "The most common complaints" contains
service adviser, in customer interviews concerning relevant information to assist you in interviewing the
complaints about vehicle air conditioning systems. customer.
Due to the highly complex networking of mechanical By consistently applying the aids and methods
and electrical components, the action of external influ- provided here, not only will you be assisting your
ences and the effect of subjective customer sensa- mechanic in diagnosis and repair work, you will also be
tions, there may be a wide variety of possible causes helping to rectify the customer's complaint and avoid
for any customer complaint. In order to allow repair consequential damage.
work to be carried out quickly and effectively, the
Furthermore, this procedure creates a single standard
customer must provide a description of the complaint
of quality for all Mercedes-Benz service partners to
that is specific and as detailed as possible, and which
follow when receiving complaints and generates a
can be incorporated into the reception protocol. In
uniform impression with the customer.
your function as a service adviser, your information
about the customer's complaint forms the corner-
stone of successful diagnosis and repair by the
mechanic in the workshop when you forward the
reception protocol together with the workshop order.
The A/C check and stationary heater check help you
to systematically determine the functionality of both
systems without using further aids. For this reason it
is advisable to conduct these checks together with the
customer in the vehicle so that incorrect operation
can be ruled out as the cause of the complaint (see
notes in chapter "The most common complaints").

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Customer reception

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 Reception protocol for vehicle climate control

Customer reception
Checklist for customer interviews concerning climate control complaints.
Staple to the workshop order. Information only required if not already noted on workshop order

VIN or license number or customer name or order number:

Follow-up repair: No Yes
Complaint:

Function Passenger compartment cooling/heating Temperature/air distribution

Controls (buttons/display) Fogged windows
Noises
Blower too weak/too strong/nonfunctional
Odor Button flashes constantly

Detailed description of complaint:

Duration of complaint: for ______________ min Constantly Sporadically

Operating state and Complaint reproducible Yes No
ambient conditions
during the complaint: Engine: On Off Warm Cold
Blower: On Off
Weather conditions: _________________________________
Outside temperature: ______________°C

Settings on operating unit/flap positions during complaint

(check off/note settings)

Selected temperature:

Left: Right:
______°C ______°C

Other _______________________________________________________
Diagram to clarify settings; valid for all model series
Service adviser's findings (results of A/C Check)?

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Customer reception

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 Reception protocol for stationary heater

Customer reception
Checklist for customer interviews concerning stationary heater complaints.
Staple to the workshop order. Information only required if not already noted on workshop order

VIN or license number or customer name or order number:

Follow-up repair: No Yes
Complaint:

Function Passenger compartment ventilation/heating Temperature/air distribution

Controls (remote control/ Smoke formation
buttons/display) Test
Noises
Blower too weak/too strong/nonfunctional

Detailed description of complaint:

Duration of complaint: for ________min Constantly Sporadically

Operating condition/ Complaint reproducible Yes No

ambient conditions Vehicle engine: On Off Warm Cold
If there are problems: Fuel gauge: Reserve ¼ ½ ¾ 1
Park position: horizontal inclined
Temperatures on A/C operating unit:
left: ______ °C/right:_______ °C
Weather conditions: _________________________________
Outside temperature: ______________°C

Other _____________________________________________

Service adviser's findings (results of stationary heater check)?

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Customer reception

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 The most common climate control complaints

Customer reception
The following pages contain background knowledge intended to assist you, the service
adviser, in providing information of value to the customer in the case of the most common
complaints. These notes can be taken to the vehicle if necessary while interviewing the
customer. The highlighted keywords enable you to quickly find the information relevant to the
complaint in hand.
For complaints that necessitate a stay in the workshop, detailed information and references
to further documents can be found in the chapter "Workshop" or among the model-specific
information in the knowledge base.

Odor from air conditioning Fogged windows

The complaint "Damp air or odor of laundry just after
engine start" is due to physical laws. Fluid that accu-
mulates at the evaporator during operation is
absorbed by the air in the evaporator housing when
the blower is shut off. When the blower is activated
again, this damp air is carried into the interior
compartment within the first few minutes. Repairing
or replacing components does not remedy the
problem. This should be explained to the customer.
In the event of odor-related complaints, make sure
that there are no objects or dirt in the vehicle that
might be causing the odors (luggage compartment,
under the seats and floor mats, ashtray, stowage
compartments).
Furthermore, when air recirculation is active, odors
from dirt on shoes or floor mats may be drawn in and
circulated in the interior compartment by the blower.
Refer to the "A/C Check" to identify the source of the
odor. In this context also refer to the note "Automatic
air recirculation".
Sporadic odors may be caused by temporary environ-
mental influences such as exhaust gases from other
vehicles, tunnels, agriculture etc.
Possible causes for windows fogged on the inside
may be:
• Damp in the interior (check floor mats and
carpeting)
• Dirty windows promote window fogging so it is
important to keep the windows clean (inside and
outside).
• Driving with air conditioning deactivated (explain
to the customer that this does not save fuel
because the air conditioning systems in current
model series feature volume-controlled refrigerant
compressors)
• Badly set air outlets/flaps (particularly the center
air outlets, side air outlets, and defroster outlets).
The air flow should be directed onto the fogged
areas (see FlashFog logic).
• Fouled filters
• Driving with air recirculation activated
(exacerbated by having the air conditioning off)
• Refrigerant compressor shutoff (engine emergency
off, anti-icing protection, consumer shutoff)
• Due to the "Evaporator drying" function (further
information can be found in the "Evaporator drying"
function description), the inner windows may
become fogged within a period of 1-3 hours of the
engine being shut off. In this case, the outside
temperature threshold value can be coded to a
higher temperature (e.g. 14 °C) on vehicles of
model series 204 (as of YoM10) and 207/212 (as
of YoM11). Vehicles from before the corresponding
modification year can also be equipped with the
new SW release.
Possible causes for windows fogged on the outside
may be:
• Positions of center air outlets (diffuse field) or
other flap positions. The air flow should be directed
away from the fogged areas.

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 The most common climate control complaints
Customer reception
Windows fogged on inside/refrigerant
compressor nonfunctional
(model series 164/251)
The refrigerant compressor switches off at tempera-
tures below 3 °C to protect itself. If, after the refrig-
erant compressor has switched off, the ambient
temperature increases or the driver drives into an area
with an outside temperature > 0 °C, the refrigerant
compressor only switches on if the temperature of the
engine coolant is < 40 °C or the vehicle speed is
> 45 km/h.
Inform the customer that the system cannot be oper-
ated in air recirculation mode in such cases and that
the DEFROST button should be activated.
Saving fuel by driving with the air conditioning
deactivated
All current vehicle model series are fitted with volume-
controlled refrigerant compressors (with and without
magnetic clutch). These refrigerant compressors are
tuned for optimum fuel economy because they are
only ever actuated according to requirements. This is
not visible from the outside. Therefore, switching off
the air conditioning when outside temperatures are
low has only a very slight influence on fuel economy,
but can encourage fogged windows or odors from the
evaporator. Advise the customer to leave the air
conditioning switched on all the time.
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Differences between "identical" vehicles
Due to the variety of different versions and new
features introduced in the course of each year, differ-
ences in the control logic are highly probable. Further-
more, the codings may vary, meaning that fundamen-
tally different control logic systems are involved. For
this reason we strongly discourage the use of refer-
ence vehicles. This should also be pointed out to the
customer if necessary.
Differences in new vehicles of existing owners
Existing customers with new vehicles should be
advised that the functions of the air conditioning can
change with every modification year. It is therefore
highly likely that functions with which the customer
was familiar from his old car have changed in his new
vehicle. This should be explained to the customer
when selling the vehicle or when complaints are
received! Faults do not usually exist with this kind of
complaint.
Differences of "DEFROST" function
Depending on the vehicle model, the powerplant and
the modification year in question, there may be differ-
ences in the control/actuation of the blower when
"DEFROST" is activated.
What is more, differences in control are possible in the
same vehicle because, depending on the engine heat
output, the ambient conditions and other influencing
factors, the best possible control curve can be
selected in order to deice the windows as quickly as
possible.
 The most common climate control complaints
Control differences
Reactions to changes in the target temperature on the
operating unit may vary considerably from vehicle to
vehicle depending on the engine heat output, the
ambient conditions and other influencing factors. In
each case the control unit selects an optimized
control curve to achieve the best possible adaptation.
For example, it is possible to change only the outlet
temperature of the air without changing the blower
stage.
Similarly, open windows, doors and sliding roof or
Vario roof can cause differences in the control of the
air conditioning in certain vehicles.
Reaction time of air conditioning
Air conditioning systems require a certain amount of
time to regulate the set temperature. Give the air
conditioning time to stabilize properly. A drastic
manual increase or reduction in the temperature or
blower stage (e.g. when starting up and in extreme
outside temperatures) does not normally produce
quicker reactions.
Implausible regulation – single/multiple-zone sun
sensor
Multiple-zone sun sensors have a substantial influ-
ence on temperature control. When the sunlight hits
the vehicle at an angle, this may result in extreme
differences in the outlet air temperatures and blower
outputs between the left and right sides. This effect
can also occur under cloudy skies due to UV radiation.
The sensitivity of the sun sensor can be coded with
Xentry Diagnostics (XD)/Xentry DAS.
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Customer reception
Implausible regulation – outside temperature
indicator temperature sensor
If you cannot understand why the climate control is
operating in a certain way, the outside temperature
indicator temperature sensor (B14) should also be
taken into account. Through a simple plausibility
check (e.g. comparison of outside temperature value
shown on instrument cluster) while driving when the
complaint occurs, it is possible to rule out the possi-
bility that the control unit of the air conditioning is
receiving an incorrect outside temperature value and
thus regulating incorrectly.
Weather-related effects (e.g. due to snow and ice) or
mechanical impairment (e.g. a sensor unclipped by a
foreign object) must also be considered.
You should also take the information in the model
series-specific "Climate control functions" section
under the "Outside temperature" point into account.
Implausible regulation on model series with
several interior temperature sensors
In the event of implausible regulation or nonfunctional
components: check interior temperature sensors
present.
Temperature differences
Temperature differences between the driver and front
passenger side are normal in certain model series and
should be compensated for by regulating the oper-
ating unit manually.
1.3/3
 The most common climate control complaints
Customer reception

Temperature differences between left and right
Warning for air-regulated systems: In the event of
temperature differences between left/right do not
replace the shutoff valve. Separate valves (pulsed
valves) for the left and right sides exist only in water-
regulated systems.
Poor control quality/temperature differences/
intermittently too hot or too cold/cold feeling
The customer complaint "poor control quality/
temperature differences/intermittently too hot or too
cold/cold feeling" may be caused by leakage in the
bodywork. This applies above all when the complaint
occurs in conjunction with abrupt vehicle speed
changes (e.g. braking after driving fast).
In order to provide the engine with the required power
at very high speeds or acceleration, the output of the
refrigerant compressor can be reduced. This can
cause the complaint "Blower output too warm". This is
normal and does not justify replacing parts.
Temperature differences/blower output occa-
sionally too warm (hybrid vehicles)
The customer complaint "Temperature differences/
blower output occasionally too warm" can be due to
temporary limitation of the output of the electric
refrigerant compressor.
Please note that output limitation of the electric refrig-
erant compressor does not cause a fault memory
entry because it is a normal and necessary protection
function of the battery management system.
Replacing parts does not remedy the problem. Refer
to the note "Consumer shutoff".
Cold feeling after driving for a long time
The customer complaint "cold feeling after driving for
a long time" is usually due to subjective sensations or
settings on the air conditioning.
The cause of the customer complaint "cold feeling
after driving for a long time" is a natural reaction of the
body, which adopts a state of rest after long periods
without physical exertion and produces less heat.
Since freedom of movement is severely restricted
inside the vehicle, the blood flow in the legs especially
is impaired. The result is inadequate blood circulation,
which can lead to a "cold feeling" in the legs.
If the customer complains of a "cold feeling after
driving for a long time", advise them to adjust the
temperature of the air conditioning manually to suit
their needs and on long journeys to take regular
breaks with physical exercises (rule of thumb:every
200 kilometers or every two hours).
Also check the settings for the rear blower (cold air in
the rear compartment can travel into the front foot-
wells.)

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 The most common climate control complaints
"Cold feet" (with code 582 Rear air conditioning)
If the customer complains of "cold feet", first check
the settings in the rear compartment. If the rear is set
to "cooling", it can happen that the cold air travels
forwards from the rear under the seats.
No or poor heat output
Depending on the engine model installed, this may be
caused by the heating system shutoff valve (Y16/2) at
the engine. This valve is controlled via the engine
control unit. Please check accordingly.
Poor heat output/cooling output in rear
The control response in the rear can be delayed
because the air or hot water (with code 582 Rear air
conditioning) has to travel a longer distance from the
front air conditioner housing or engine to the rear air
vents and can thus cool down or heat up on the way.
Poor heat output/cooling output in rear (model
series 164/251)
The climate control system reacts with a delay in the
rear compartment because the first seat row is given
priority.
Cold feeling at the rear/no heating at the rear
(without code 582)
The rear center air outlet always takes its air from the
coolest point. For this reason cool air emerges from
the rear center air outlet even when heating mode is
active at the front. In the case of this complaint it is
advisable to close the rear center air outlet. Warmer
air is then supplied via the rear footwell air outlets and
also via the B-pillar on model 221. Replacing parts
does not remedy the problem.
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Customer reception
Knocking noises from pulsed valves
Knocking noises in model series with water-regulated
air conditioning systems (see chapter "Knowledge
base") are normal. The noises are caused by the
pulsed valves. In residual heat mode these noises are
more obvious because they are normally overlaid by
other noise sources while driving.
Replacing parts does not remedy the problem.
Gurgling noises (model series 171)
Air in the cooling-water circuit can cause gurgling
noises. The problem can be remedied by evacuating
the system by vacuum and then refilling the cooling-
water circuit at 1.4 bar. Then allow the engine to warm
up at a pressure of 1.4 bar.
Sound level of electric refrigerant compressor
(hybrid vehicles)
Due to the low engine sound level and automatic
engine stops, isolated customer complaints are
received about the sound level of the electric refrig-
erant compressor. Up to a refrigerant compressor
speed of approx. 3000 rpm, the sound level is
perceived as a "non-distracting buzzing sound" but
above this speed the sound level is somewhat higher
and audible from the outside.
If the electric refrigerant compressor is producing a
different sound level, the refrigerant compressor may
not be supplying its full output during control opera-
tions.
By checking the condition (coloration, residues from
mechanical wear) of the refrigerant and refrigeration
oil, it is possible to rule out the possibility that the
electric refrigerant compressor is mechanically
damaged and thus causing excessive noise.
Replacing parts without prior inspection will not
rectify the problem.
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 The most common climate control complaints
Customer reception
Flow noises/whistling noises in the interior at
high vehicle speeds (model series 216/221)
At higher speeds and with the flaps in certain posi-
tions, there may be turbulence in the air stream which
may cause flow noises. Possible remedy: code speed-
dependent recirculated air via Xentry Diagnostics
(XD)/Xentry DAS.
More air from one outlet than from others
If the customer complains of "more air from one outlet
than from others", note that when some air outlets are
closed, the air flow is distributed among the remaining
outlets in the vehicle and this can result in air flows of
varying intensity. The climate control can also create
such differences intentionally (e.g. to compensate for
the angle of the sun).
No air or insufficient air emerging although the
blower is running
If the blower is running but there is no air at any outlet,
this can be an indication of icing in the evaporator.
This symptom disappears when the vehicle and the
engine are left off for a certain time (the ice at the
evaporator thaws).
To rule out the possibility of a defective evaporator
temperature sensor (B10/6), also check the evapo-
rator temperature sensor (B10/6) for plausibility
using Xentry Diagnostics (XD)/Xentry DAS for this
customer complaint.
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No blower setting bars on the display in
"DEFROST" or "REST" mode
Depending on the model year, when the "DEFROST" or
"REST" function is activated the blower setting bars on
the display disappear and a fixed blower setting and
temperature are set. As long as this function is active,
the customer will not be able to intervene in the
control process.
ACOFF or A/C button lit/flashing constantly or
ACOFF A/C button nonfunctional
The complaint "no cooling output or ACOFF or A/C
button lit/flashing constantly" indicates that the air
conditioning system is empty or not sufficiently full.
The refrigerant compressor has been shut off for its
own protection. The detailed procedure can be found
in WIS under "Empty/evacuate/refill air conditioning
and check for proper operation and leaks".
"AC-OFF" in central climate control menu on the
COMAND display cannot be deactivated (model
series 216/221)
The complaint "AC-OFF in central climate control
menu on the COMAND display (A40/8) or on the
SPLITVIEW display (A40/10) (with code 867) cannot
be deactivated" indicates that the air conditioning
system is empty or not sufficiently full. The refrigerant
compressor has been shut off for its own protection.
The detailed procedure can be found in WIS under
"Empty/evacuate/refill air conditioning and check for
proper operation and leaks" (AR83.30-P-1760SX).
 The most common climate control complaints

Air conditioning does not cool (old model series
up to model series 211/219)
An important change in the operation of air condi-
tioning systems (control logic) is the assignment of the
"A/C" or "ACOFF" button. Please be sure to point
this out to the customer. The air conditioning is
cooling or the refrigerant compressor is operating
- when the "A/C button" is lit or
- the "ACOFF button" is off.
When replacing operating units in particular, please
note that there may be differences in the control logic
and expressly advise the customer of this. Before
replacing an operating unit, always perform a circuit
30 reset in order to check the function.
Customer reception
Noises after switching off
If the customer complains about "whistling or hissing
noises after switching off", point out that these can be
produced by the equalization of gas pressure at the
expansion valve. These noises can even occur a long
time after the vehicle is switched off.
Other noises after switching off can be caused by
actuator motors moving into their park position (as
much as several minutes after switching off the igni-
tion).
Replacing parts does not remedy the problem.

Air conditioning switches on automatically

(hybrid vehicles)
When the high-voltage battery module requires
cooling, the battery management control unit issues a
cooling request. This can result in the electric refrig-
erant compressor starting up audibly e.g. with the
start/stop function active. The air conditioning oper-
ates with the same settings prior to it being switched
off.

Air conditioning cannot be switched off (hybrid

vehicles)
If the high-voltage battery module still requires
cooling, the air conditioning cannot be shut off
(disable function: the deactivation is reversed after
2 s). The air conditioning remains switched on after
the battery is cooled.

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 The most common climate control complaints (functions)
Customer reception

The following pages contain important information and background knowledge about climate
control functions.

Automatic air recirculation Reduction of door closing forces through flap

Automatic air recirculation is not indicated by the
function LED. Depending on the equipment installed,
automatic air recirculation is activated e.g. in the case
of high outside temperatures or poor quality of the
fresh air (pollutants).
Automatic air recirculation is not possible when the
following settings are active:
• Air conditioning deactivated
(note control logic of A/C – ACOFF buttons)
• Maximum heating
• DEFROST
• In vehicles with activated charcoal filter button on
the operating unit. If there are pollutants in the air,
automatic air recirculation is only possible when
the activated charcoal function is activated using
the activated charcoal filter button on the
operating unit (see chapter "Knowledge base")
• In cold temperatures (only at temperatures above
approx. 5 °C, even if the activated charcoal filter is
activated)
The sensitivity of the pollutant sensor changes
according to the ambient conditions. For this reason,
exhaust odors after driving for a long time under iden-
tical environmental conditions may be normal.
adjustment
When the ignition is off and one of the doors is
opened, the fresh air/recirculated air flap and the ram
air flap (with code 581) are partially opened by the
fresh air/recirculated air/ram air flap actuator motor.
This reduces the door closing forces. The function can
be set via Xentry Diagnostics (XD)/Xentry DAS.
Convenience closing
Convenience closing (tunnel mode switching) is only
possible provided that all the windows and the tilting/
sliding roof (if installed) are normalized. If necessary,
normalize the components with Xentry Diagnostics
(XD)/Xentry DAS.
If the air recirculation mode button is pressed briefly
after convenience closing has occurred, the previously
stored positions (windows, sliding roof) are lost.
In vehicles fitted with activated charcoal filter button,
this can also be used to operate the convenience
closing feature.
For a detailed description of the "convenience closing"
function, refer to the explanation of the "air recircula-
tion mode button" in the relevant model description.

Air recirculation flap closes when air conditioning

is switched off
When the air conditioning is switched off using the "0
button" or the blower is set to "0" (depending on
equipment installed), the air recirculation flap is
closed. The function can be set via Xentry Diagnostics
(XD)/Xentry DAS.

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 The most common climate control complaints (functions)
Speed-dependent ram air mode
To prevent the air feed into the interior compartment
from increasing as the vehicle speed increases, the
fresh air/recirculated air flap (with code 580) and the
ram air flap (with code 581) are adjusted on a speed-
dependent basis. The higher the speed, the further the
ram air flap is closed.
FlashFog logic
To prevent windows from fogging up, no air is directed
at the windshield for a short time after engine start.
This function cannot be prevented even by adjusting
the flaps manually. Only the defrost function disables
the FlashFog feature. The duration of this function can
vary depending on the model series and the ambient
conditions. In the event of complaints, this should be
explained to the customer.
Defrost function
When the Defrost function is activated, the refrigerant
compressor is actuated to dry the air as effectively as
possible.
Anti-icing protection
To prevent the refrigerant compressor from icing up,
the values from the evaporator sensor are checked
constantly while the air conditioning is operating. If
the values approach the 0 °C limit, the control unit
turns down the refrigerant compressor in order to
prevent icing. This produces temperature fluctua-
tions/surges at the evaporator sensor which may be
perceived by sensitive customers. Please note that
the anti-icing protection of the refrigerant compressor
does not cause a fault memory entry because it is a
normal and necessary protection function of the air
conditioning system. Replacing parts does not remedy
the problem.
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Customer reception
Evaporator drying (as of model series 204)
In order to counteract odors from the evaporator in
the interior compartment and prevent fogging of the
windows when the air conditioning starts up, the evap-
orator of the air conditioning system is dried.
One hour after the engine is shut off, the instrument
cluster transmits the request to dry the evaporator to
the AAC [KLA] control and operating unit via interior
CAN, which initiates drying of the evaporator. To do
so, the blower is activated at its lowest stage for
30 min.
This coding is coded to "active" or "not active" at the
plant depending on the model series and country of
sale.
Cold start lockout
The cold start lockout function prevents a high blower
speed from being set in cold outside temperatures.
This function is purely for the customer's comfort. As
the temperatures in the heating circuit rise, the blower
speed setting is increased.
Center air outlet
In cold outside temperatures or in heating mode the
center air outlet can be closed automatically by the air
conditioning control unit in order to improve comfort
levels. Because warm air rises, this results in more
uniform heating of the interior compartment.
Air ducting (model series 221/216)
On model series 221/216, the air distribution can be
changed either using the buttons in the upper control
panel or electronically via the central display.
1.3/9
 The most common climate control complaints (functions)
Customer reception
Cold air reduction (model series 211/219)
If installed, the cold air reduction feature (see model
description for an explanation) can be used in heating
mode to direct cooler air to the center air outlet than
is set on the operating unit.
In model series 211 the cold air reduction function
is deactivated in AUTO mode.
Warm air increase (model series 230)
The warm air increase feature (if installed; see chapter
"Knowledge base" for an explanation) opens the
center air outlet in heating mode. The temperature of
the emerging air is regulated according to the target
temperature selected on the operating unit.
Blower lowering via voice control system (VCS)
(as of model series 204)
With the voice control system active, the blower
output is limited to 50%.
To do so, the radio and navigation unit or the COMAND
controller unit transmits the status of the voice control
system to the automatic air conditioning control and
operating unit via interior CAN. This then limits the
blower output.
Reduction of blower output with ECO start/stop
system
When the blower for automatic air conditioning is
active, the blower output is reduced. At warm ambient
temperatures, the system switches to air recirculation
mode depending on the specified temperature setting.
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Consumer shutoff
Most Mercedes-Benz vehicles feature a consumer
shutoff function.
If the on-board power supply voltage is too low, e.g.
when several consumers are switched on just after
moving off or when the engine is idling, certain conve-
nience functions may be stepped down or shut off
entirely. These functions include the vehicle climate
control, the "residual heat" blower control (can also be
shut off while stationary) and the stationary heater or
heater booster (PTC). Although an increase in the
blower stage can be seen on the display in the case of
a temporary consumer shutoff, the blower itself does
not react. Likewise it is possible that the rear window
heater may not start up even though it has been acti-
vated and activation is confirmed by the lighting of the
function LED on the operating unit. A fault is not
stored in the case of a temporary consumer shutoff.
When these complaints are encountered, it is there-
fore absolutely essential to find out the precise
ambient and driving conditions that existed at the time
the complaint occurred.
Actuation of rear window heater
In all model series apart from model series 164/251,
the rear window heater is regulated by the rear SAM
and not by the AC operating unit. However, in all
models the rear SAM receives and passes on the "rear
window heater" signal (including model series 164/
251). For this reason, it is absolutely essential to
check the rear SAM component as well in the case of
a malfunction of the rear window.
 The most common climate control complaints (functions)
Switch-on time of rear window heater
After the rear window heater button is actuated, the
rear window heater is generally switched on immedi-
ately and its operation is confirmed by light-emitting
diode (LED) in the button. However, if there is a
temporary on-board electrical system undervoltage
(less than 5 min), the LED may light up even though
the rear window heater is shut off. Refer to the note
"Consumer shutoff".
The duty cycle (automatic shutoff) of the rear window
heater depends on the outside temperature and
vehicle speed. These control features are intentional.
Please explain this logic to the customer. Replacing
parts does not remedy the problem.
Key-dependent storage of air conditioning
settings (model series 211/219)
Dependent on the equipment variant of the air condi-
tioning system and the vehicle model, key-dependent
air conditioning settings can be saved (memory func-
tion). In other words, different settings for the air
conditioning can be saved according to which trans-
mitter key is used.
Air conditioning starts up with a delay
Under certain circumstances, temperature changes
when the vehicle is parked (e.g. day/night differ-
ences) may cause the refrigerant compressor to start
up with a delay when the engine is started. This is due
to natural causes. Repairing or replacing components
does not remedy the problem.
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Customer reception
Refrigerant compressor startup condition (model
series 164/251)
In model series 164/251 the outside temperature
value is one startup condition for the refrigerant
compressor. With rising outside temperatures and
vehicle speeds below 30 km/h, the colder value is
retained. This can be one reason for the air condi-
tioner failing to start up at cold outside temperatures
after the vehicle is moved into a warmer environment
(e.g. workshop, underground garage).
No "click" when switching on the air conditioning
All current Mercedes-Benz model series are fitted with
volume-controlled refrigerant compressors with and
without magnetic clutch depending on the variant. The
typical "click" when a refrigerant compressor without
magnetic clutch starts up no longer occurs. It is no
longer possible to hear the refrigerant compressor
switching on.
On refrigerant compressors with magnetic clutch,
their activation can be heard by a quiet "click". Note
that the switch-on and switch-off points may be
delayed.
In case of doubt, make sure that the shaft on the
refrigerant compressor is turning when the engine is
switched on.
ACOFF in central display (model series 221/216)
On model series 221/216 there is, for the first time,
no switch in the upper control panel for activating/
deactivating the refrigerant compressor. The system
is activated/deactivated electronically via the central
display.
1.3/11
 The most common climate control complaints (functions)
Customer reception
Outside temperature value
Outside temperature indicator temperature
sensor (B14): The outside temperature value is
stored as soon as the vehicle travels slower than
30 km/h. This value is adjusted in stages only when
the vehicle travels faster than 30 km/h for a certain
length of time. When the vehicle is stationary, there-
fore, a plausibility check of this sensor value using
Xentry Diagnostics (XD)/Xentry DAS is not meaningful
because only the stored value for the outside temper-
ature can be retrieved. There is no possibility to reset
the stored outside temperature value. Should you
encounter complaints concerning the temperature
control which cannot be reproduced while stationary,
we recommend that you attempt to reproduce the
complaint under the conditions described by the
customer (see reception protocol).
PTC operation with refrigerant compressor
switched off
The PTC heater booster is coded at the plant to
operate irrespective of the position of the A/C button
(refrigerant compressor on/off). This ensures that the
heater booster function is available even with the
refrigerant compressor switched off e.g. in winter. The
coding can (except on model series 203) be changed
via Xentry Diagnostics (XD)/Xentry DAS.
If an electric heater booster is installed on model
series 203, it can be programmed in the instrument
cluster on certain variants for operation with the
refrigerant compressor switched off. Programming the
heater booster via Xentry Diagnostics (XD)/Xentry
DAS is not possible on model series 203.
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Switch on/off conditions of PTC heater booster
(model series 211/219)
ACOFF button on vehicles up to 11/04: With the ACOFF
button activated, the PTC heater booster is switched
off. Vehicles as of 11/04: PTC heater booster is no
longer switched off/affected by the ACOFF button.
Consumer shutoff: If consumer shutoff stage 1 or 2 is
active, actuation of the PTC heater booster is disabled.
Remedy: higher engine speeds. On-board electrical
system: If several consumers of the on-board elec-
trical system are switched on simultaneously (e.g.
driving lights, audio system, rear window heater and
seat heaters), the output of the alternator is not suffi-
cient to ensure proper operation of the PTC heater
booster. Remedy: higher engine speeds.
Booster blower (model series 203)
In model series 203 with code 581 an additional
blower motor (booster blower) may be installed in the
rear compartment of the vehicle.
When the blower is installed, there is an additional
potentiometer on the rear center air outlet selector
wheel. Visually there is no discernible difference in the
installed condition. For details on identification refer
to the component description for the rear blower
motor.
Rear blower actuation (model series 204, 207,
212)
To prevent excessive noise from high blower speeds,
actuation of the rear blower while driving is limited to
max. 3500 rpm (70%). A speed of 5000 rpm can be
reached via actuation with Xentry Diagnostics/Xentry
DAS.
 The most common climate control complaints (functions)

Customer reception
Rear air conditioning systems (with code 582)
Rear air conditioning systems only draw in interior air
(please note this in the event of odor-related
complaints).

Rear operating unit resets settings (model series

164/251)
In model series 164/251 the custom rear compart-
ment settings are erased and reset to 22 °C and auto-
matic mode after approx. 30 minutes with the ignition
switched off. This is intentional. Replacing compo-
nents does not remedy the problem.

Rear operating unit display

A blower stage bar is displayed on the rear operating
unit despite the blower being inactive.

Model series 171 without air conditioning

In some countries, model series 171 with M271 is not
fitted with an air conditioning system in the basic
variant as standard equipment.

Omission of second heat exchanger with code

582 (model series 251)
Shortly after production start-up, the second heat
exchanger in the rear was omitted from model series
251 with code 582 and along with it the additional
heat output for the third seat row.

AUTO mode on model series 169/245 with code

580
Some of the flaps are adjusted via Bowden cables, in
which case no automatic flap control is possible.

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 The most common stationary heater complaints
Customer reception

The following pages contain important information and background knowledge about
stationary heaters.

Stationary heater ex plant since 1.1.2011 (model Stationary heater nonfunctional – empty tank
series 204)
To ensure that the stationary heater operates prop-
On model series 204, the stationary heater special erly, the vehicle tank must be at least ¼ full and the
equipment has been offered since 1.1.2011. Previ- vehicle should be parked almost horizontally to ensure
ously, the stationary heater special equipment was optimal fuel intake.
not available ex plant.
Stationary heater nonfunctional – fault interlock
Stationary heater nonfunctional — Consumer
After 3-6 failed start attempts (model series-depen-
shutoff
dent), the heater unit is disabled. The stationary
The event "Consumer shutoff" in the battery control heater can only be reactivated after it is enabled using
unit prevents the stationary heater from being acti- Xentry Diagnostics (XD)/Xentry DAS.
vated in the event of undervoltage in the on-board
electrical system or causes it to shut off. If consumer Stationary heater nonfunctional – crash safety
shutoff is active or stored in the control unit, the on- shutoff
board electrical system and/or the on-board power
In the event of a crash, the stationary heater or heater
supply voltage/vehicle battery(-ies) must be checked.
booster function is permanently switched off. The
interlock can only be released via Xentry Diagnostics
Stationary heater nonfunctional – Consumer
(XD)/Xentry DAS.
shutoff due to short-distance operation
The battery cannot reach its optimum charge level if Stationary heater nonfunctional – heater over-
the vehicle is driven over short distances at a low heated
engine speed with high current consumers frequently
Overheating protection may be activated by air in the
switched on (e.g. heated rear window, heated seats
water circuit. As a result, the water circuit must be
etc.).
inspected for leaks and then bled. The interlock can
Rule of thumb: Heating time = Driving time.
only be released via Xentry Diagnostics (XD)/Xentry
DAS.
Stationary heater nonfunctional – defective LED
A defective LED in the stationary heater switch on the
control panel prevents the stationary heater from
operating, the stationary heater switch is defective.
The fault 'LED defective' is stored in the stationary
heater control unit.

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 The most common stationary heater complaints
Stationary heater nonfunctional on diesel vehi-
cles
Ensure that the fuel is suitable for winter conditions,
especially in the transitional period between seasons.
The fuel line can be jellified by summer diesel.
Stationary heater nonfunctional, switches off or
smokes after long idle period
An extended period of non-use, e.g. over the summer
months, can result in air bubbles in the fuel line.
Several start attempts should be carried out until the
stationary heater starts up. To "burn off" the heater
unit, the stationary heater must then be left on for at
least one entire heating cycle.
Stationary heater shuts off when engine is
switched off (model series 164/251)
In the context of battery management, the stationary
heater is also switched off on model series 164 and
251 after the engine is switched off. This function was
first introduced in series production in September
2009.
Maximum heating and ventilation duration
Depending on the default setting and ambient condi-
tions, the maximum heating and ventilation duration
of the stationary heater is 50 min. This is a default
setting which can be changed via Xentry Diagnostics
(XD)/Xentry DAS.
As of model series 204, 207, 212, 221/216, the
optimal heating duration is automatically calculated
by entering the desired departure time.
This also depends on: the temperature settings on the
AC operating unit, the interior and outside tempera-
ture as well as the temperature of the coolant.
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Customer reception
Logic change regarding start/departure time
For the first time on model series 221, the departure
time and not the start time for the stationary heater is
entered in the instrument cluster/remote control.
Stationary heater button – preselection time
menu (model series 211/219)
When the button is actuated for less than 2 s only the
preselection time menu is called up – with the system
switched off. The system will be activated if the button
is pressed for a longer time. When the system is
switched on, pressing the button immediately
switches it off – without the preselection time being
called up.
Remote control T70/T90/T100
Remote control T90 replaces remote control T70. T90
gives the user feedback about whether the switch on/
off signal has been received. The T90 was deployed as
of May/June 2004 in all model series except 203/
209. It was deployed in model series 203/209 in
November 2004 and in the Maybach in September
2004. The T100 replaces the T90. The T100 was first
deployed in model series 221 as of June 2006.
Stationary heater remote control nonfunctional
Empty batteries or battery contact problems can
impair the function of the stationary heater remote
control.
1.3/15
 The most common stationary heater complaints
Customer reception
Range of remote control
The range and/or operation of the remote control can
be influenced or impaired by a number of different
factors (e.g. garage door openers, cordless tele-
phones, transmitter masts, power lines) or obstacles
(e.g. buildings).
Manual teach-in of stationary heater remote
control (T100)
Hold down the instant heat button in the control panel
until the red LED in the instant heat button starts to
flash; release button; immediately press the OFF
button on the remote control; the teach-in process is
complete. Max. 3 remote controls can be stored.
Alternatively, the teach-in process can be carried out
with Xentry Diagnostics (XD)/Xentry DAS.
Stationary heater remote control nonfunctional
after disconnecting/connecting vehicle battery
The taught-in transmitter can be lost when the vehicle
battery is disconnected and then reconnected if
conditions are unfavorable. Teach in the remote
control again.
Radio failure message "¢FAIL"
(all model series with remote control T100)
The message "¢FAIL" on the display of the remote
control can also be caused by inadequate range or
reduced range in the event of heavy interference (e.g.
underground garage). Always check before replacing!
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Green LED of remote control does not light up
when switching off stationary heater with remote
control (model series 211)
Error in operating instructions, it should read "red LED
lights up when switching off".
Clicking noises during stationary heater operation
The fuel metering pump of the stationary heater can
produce pulsation noises which are normal. Check the
metering pump for correct seating and check the
soundproofing (pump may not contact body).
Heating temperature preselection/insufficient
heat output when activated with preselection via
instrument cluster/remote control
The stationary heater heats or ventilates the interior
for the set departure time depending on the outside
temperature, inside temperature and the specified
temperature value set on the automatic air condi-
tioning control and operating unit (N22/7).
Thermo Top V (model series 164/251)
As of September 2006, Thermo Top V stationary
heaters from Webasto have been installed in model
series 164/251.
 The most common stationary heater complaints

Retrofitted stationary heater
This guide only deals with stationary heaters that are
installed in the vehicle at the plant (identifiable via SA
code 228).
The advice contained in this guide may help to trouble-
shoot retrofitted systems but has only been tested on
systems installed ex plant.
For questions regarding complaints about retrofitted
variants, contact your relevant LC or the manufacturer
Webasto at the hotline number +49 (0)1805-932278.
Mon-Fri 8 a.m. – 6 p.m.
Customer reception
PTC heater booster (model series 216/221)
On model 221 with diesel engine, the PTC heater
boosters are installed in the heat exchanger.
Stationary heater repair method
On many stationary heaters (Thermo Top C), it is
possible to replace the burner insert individually, see
SI83.70-P-0010A.
For wiring harness malfunctions, see SI83.70-P-
0001B.

Stationary heater run-on

If the combustion air blower of the stationary heater is
in the run-on phase, the stationary heater cannot be
activated even though the LED is on.

Run-on of fossil fuel heater booster

The fossil fuel heater booster continues to run for a
period when switched off. This function burns off the
fuel remaining in the device and the heater booster is
also cooled by the internal blower run-on after the
combustion process finishes.

Poor heat output after cold start with OM642

(model series 216/221)
As of modification year 01/2007, fossil fuel heater
boosters are no longer installed on OM642 as stan-
dard. To provide sufficient heat output after a cold
start, the engine operates in heating/combustion
mode during this period.

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Customer reception

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 A/C Check

Customer reception
Explanation of the symbols used in the A/C Check diagnostic trees:

Symbol Explanation

Ignition at stage 2, blower off

Test steps, notes, causes, measures and
further information

Branch at which you must make a decision

Noise Yes
present? with "Yes" or "No"

No

Continued on the next page Continued on the next page

2

Noise complaints Topic of customer complaint in the relevant

chapter color

Note: Do not check flaps in Auto mode, General information

but actuate them individually

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 A/C Check
Customer reception

Note: All checks can be performed manually Identify customer complaint

without testing unit.

No Is detailed
information available about the
customer complaint?
Observe the notes in chapter
"Customer reception: 1.1 and 1.3".
There you will find descriptions of customer complaints, for example. In
many cases, replacing parts does not remedy the problem because it is Yes
due to a normal function rather than to a defect in the air conditioning
system.

Can the complaint

be demonstrated
No by the customer?

Yes

Have the customer demonstrate the complaint.

No Complaint
occurred?

Note: Was the air conditioning activated Yes

correctly
off
(A/C – AC )?

Can incorrect operation

be ruled out, or is the
No
complaint justified?
Refer to "The most common complaints".

Advise the customer how to operate the air condi- Yes

tioning; point out that settings may have to be
changed (e.g. cold feeling).
Refer to "The most common complaints".

Fill out handover protocol

Hand vehicle over to workshop

No repairs

Perform A/C Check according to complaint:

Function complaints Odor complaints Noise complaints

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 A/C check for function-related complaints

Customer reception
A/C Check for function
Observe the notes in chapter
"Customer reception: 1.1 and 1.3".
e.g. "Windows fogged up" or "Does not cool"

Start engine

Activate air conditioning

Observe control concept (A/C – ACoff).

Set air conditioning to setting for maximum cooling or maximum heating

according to the complaint, and set blower for maximum output.

Note: The FlashFog logic prevents Note: Do not check the flaps in Auto mode,
actuation of the outlets for the wind but actuate them individually.
shield for approx. 30 s.

Note: If installed, note cold air reduction

feature.

Manually check individual flaps: Is sufficient air noticeable at all flaps?

Manually set the following flap positions in sequence and check:
• Center air outlet (1)
(note cold air reduction and center outlet kinematics depending on
equipment installed, see model description)
• Side air outlets in dashboard (2)
• Footwell air outlets (3)
• Windshield (4)
• Diffuser outlet (5)
• Rear compartment
- Center vent (6a)
- Side vents (6b)
- Footwell vents (6c)

Sufficient air after 5 min

at the latest—Condition:
No Engine coolant warm Yes
(depending on complaint warm or cold)
noticeable at all flaps
(check flap positions
individually in succession)?

Yes
Fill out handover protocol, Can incorrect operation
hand vehicle over to workshop be ruled out as cause?

No

Advise the customer how to operate the air condi-

tioning; point out that settings may have to be
No repairs changed (e.g. cold feeling).
Refer to "The most common complaints".

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 A/C check for odor-related complaints
Customer reception

A/C Check for odor Note: When air recirculation mode is active, odors from
dirt on shoes or floor mats may be drawn in and
circulated in the interior compartment by the blower.

Complaint
"Odor of damp/ Not a complaint. Point out to the customer that
water vapor (laundry)" Yes this is normal operation of air conditioning.
only for a few minutes after engine start, No repairs.
then gone?

Note: In the first few minutes after an engine start,

damp air may be blown out ("laundry smell").
No This is due to natural causes. Repairs do not remedy the problem.

Check vehicle interior (e.g. trunk or under the seats) for foreign objects/
contamination/vapors:
• Food leftovers
Odor inside • Spilt fluids
the closed
Yes • Air outlets for fluids
vehicle
(ignition off)? • Cigarette smell/ashtrays
• Animal hair (pets)
• Air fresheners
• Interior (e.g. instrument panel)
• Damping mats (e.g. smell test with shift gate opened)
No
• Miscellaneous

No Odor due to
foreign objects?

1 Visual inspection of engine compartment for foreign

objects/dirt
2 Check interior combination filter for contamination and Yes
replace if necessary
3 Noise check of interior blower fan for unobstructed
movement/foreign objects (from engine side); remove Offer the customer interior cleaning if
necessary (at the customer's expense)
foreign objects if necessary
4 Visual check of duct between engine compartment and
blower, clean if necessary

No No Yes
Complaint Odor eliminated?
justified?

Yes

Inform customer Fill out handover protocol,

No repairs hand vehicle over to workshop
Return vehicle to customer

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 A/C Check for noise-related complaints

Customer reception
A/C Check for noise Note: Noises can be localized both acoustically
and by sensing vibrations. Observe safety information for work
in the
engine compartment with the engine running!
When working on the blower, set ventilation to stage 0.

Ignition on, blower off

Note: Slight noises, e.g. due to suction fan run-on, fans for
interior temperature sensors or any additional fans for
electronic components (e.g. radio, relays) etc. are normal.

Yes No Advise the customer

Noise Complaint
present? justified? No repairs

No Yes

Ignition on. Switch on front and rear Fill out handover protocol,
blower in turn hand vehicle over to workshop

• Check interior combination filter for

Noise from contamination and replace if necessary.
Noise Yes interior in Yes
• Noise check of interior blower fan for
present? direction of unobstructed movement/foreign objects;
AC housing?
remove foreign objects if necessary.
• Visual check of duct between engine
No No compartment and blower, clean if
necessary.

Possible noises:
Start engine Damaged air flaps/actuator motors

Note: The FlashFog logic prevents Note: Do not check the flaps in AUTO
actuation of the outlets for the mode, but actuate them individually.
windshield for approx. 30 s.

Continued on the next page Continued on the next page

1 2

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 A/C Check for noise-related complaints
Customer reception

Continued Continued
1 2

Possible noises in engine compart- Manually check individual flaps: Is sufficient air noticeable at all flaps?
ment Manually set the following flap positions in sequence and check:
• Refrigerant compressor noises • Center air outlet (1)
• Hissing noises (note cold air reduction and center outlet kinematics depending on
• Vibration noises equipment installed, see model description)
• Noises from area of steering • Side air outlets in dashboard (2)
system, power steering pump • Footwell air outlets (3)
• Noises from belt drive • Windshield (4)
• Diffuser outlet (5)
• Rear compartment
- Center vent (6a)
- Side vents (6b)
- Footwell vents (6c)

Complaint No Advise the customer

justified? No repairs

Yes

Fill out handover protocol,

hand vehicle over to workshop

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 Stationary heater check

Customer reception
Note: All checks can be performed manually Identify customer complaint
without testing unit.

No Is detailed
information available about the
customer complaint?
Observe the notes in chapter
"Customer reception: 1.1 and 1.3".
There you will find descriptions of customer complaints, for example.
In many cases, replacing parts does not remedy the problem Yes
because it is due to a normal function rather than to a defect in
the air conditioning system.

Can the complaint

No
be demonstrated
by the customer?

Yes

Have the customer demonstrate the complaint.

• Note on transitional period between seasons:

Is the fuel in the tank suitable for winter conditions?
The STH fuel line may be jellified. No Complaint
• Was the fuel tank at least ¼ full when the complaint
occurred?
occurred?

Yes

Continue with Continue with

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 Stationary heater check
Customer reception

Continued Note: Continued

1 On model series 211, 251 and 164, the specified
temperature for the stationary heater can be 2
preselected in the range from 20 to 24 °C. At
temperatures lower than 20 °C, the temperature Yes
is automatically regulated to 20 °C and at
temperatures greater than 24 °C, the tempera-
ture is automatically regulated to 24 °C.

Note:
Yes
Is the fuel tank
at least ¼ full?

No

Are the batteries

Yes of the remote control
empty?

No
Note:
An insufficient heating period or excessively low
preselected temperature on the control panel
can result in the interior compartment not being
preheated to the desired temperature. Yes Customer complaint about
insufficient heat output?
Inform customer about function: STH heats up to
the temperature set on the AC control panel.

No

Can
No incorrect operation be ruled out as cause
or is complaint justified?
Observe the notes in chapter
"Customer reception: 1.1 and 1.3".

Yes
Advise the customer how to operate the stationary
heater, point out that settings may have to be
changed (e.g. activation time/departure time,
temperature preselection).
Observe the notes in chapter "Customer reception: Fill out handover protocol,
1.1 and 1.3". hand vehicle over to workshop

No repairs

Perform STH check as per complaint

Function complaints Noise

Noisecomplaints
complaints

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 Stationary heater check for function-related complaints

Customer reception
Note: STH function check
Observe notes in chapter
"Customer reception: 1.1 and 1.3"., e.g. "STH
smokes" or "STH nonfunctional".
Note:
Activate STH Is the fuel tank at least ¼ full?

Note:
Are batteries of remote control
empty?

Is sufficient warm
No Yes
air noticeable after 7 minutes at the latest
at the windshield outlets?

Fill out handover protocol, Yes Can incorrect operation

hand vehicle over to workshop
be ruled out as cause?

No

Advise the customer how to operate the

stationary heater,
point out that settings may have to be
changed (e.g. start time).
Observe the notes in chapter
"Customer reception: 1.1 and 1.3".

No repairs

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 Stationary heater check for noise-related complaints
Customer reception

STH function check Note:

Noises can be localized both acoustically and by sensing vibrations.
Observe safety information for work in the engine compartment with the
engine running!
When working on the blower, set ventilation to stage 0.
Activate STH

A certain level of noise due to combustion and air intake is unavoidable,

particularly when the STH is started, and is considered normal. The noise
can be optimized by adjusting the air/fuel ratio in the workshop.

Are noises Yes Complaint No

present in
justified?
engine compartment?

Yes
No
Advise the customer
No repairs

Fill out handover protocol,

hand vehicle over to workshop

• Check interior combination filter for contamination and

replace if necessary
• Noise check of interior blower fan for unobstructed
Are noises Yes movement/foreign objects; remove foreign objects if
present in
interior compartment? necessary
• Visual check of duct between engine compartment and blower,
clean if necessary
No

Complaint Yes Advise the customer Yes Complaint

eliminated No repairs eliminated?

No No

Fill out handover protocol,

hand vehicle over to workshop

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 Climate control information in detail (Climate control complaints)

Workshop
The following pages provide you, the mechanic, with important information and background
knowledge concerning common customer complaints about vehicle air conditioning systems.
As well as instructions on the use of the diagnostic trees, you will also find information which
will enable you to carry out diagnosis and repairs quickly and successfully.
The information in this chapter is also available in abbreviated form in the customer reception
chapter
("The most common complaints"). The descriptions are also given for each vehicle model in
the model-specific information chapters.

Odor from air conditioning Fogged windows

The complaint "Damp air or odor of laundry just after
engine start" is due to physical laws. Fluid that accu-
mulates at the evaporator during operation is
absorbed by the air in the evaporator housing when
the blower is shut off. When the blower is activated
again, this damp air is carried into the interior
compartment within the first few minutes. Repairing
or replacing components does not remedy the
problem. This should be explained to the customer.
In the event of odor-related complaints, make sure
that there are no objects or dirt in the vehicle that
might be causing the odors (luggage compartment,
under the seats and floor mats, ashtray, stowage
compartments).
Furthermore, when air recirculation is active, odors
from dirt on shoes or floor mats may be drawn in and
circulated in the interior compartment by the blower.
Refer to the "A/C Check" to identify the source of the
odor. In this context also refer to the note "Automatic
air recirculation".
Sporadic odors may be caused by temporary environ-
mental influences such as exhaust gases from other
vehicles, tunnels, agriculture etc.
Possible causes for windows fogged on the inside
may be:
• Damp in the interior (check floor mats and
carpeting)
• Dirty windows promote window fogging so it is
important to keep the windows clean (inside and
outside).
• Driving with air conditioning deactivated (explain
to the customer that this does not save fuel
because the air conditioning systems in current
model series feature volume-controlled refrigerant
compressors)
• Badly set air outlets/flaps (particularly the center
air outlets, side air outlets, and defroster outlets).
The air flow should be directed onto the fogged
areas (see FlashFog logic).
• Fouled filters
• Driving with air recirculation activated
(exacerbated by having the air conditioning off)
• Refrigerant compressor shutoff (engine emergency
off, anti-icing protection, consumer shutoff)
• Due to the "Evaporator drying" function (further
information can be found in the "Evaporator drying"
function description), the inner windows may
become fogged within a period of 1-3 hours of the
engine being shut off. In this case, the outside
temperature threshold value can be coded to a
higher temperature (e.g. 14 °C) on vehicles of
model series 204 (as of YoM10) and 207/212 (as
of YoM11). Vehicles from before the corresponding
modification year can also be equipped with the
new SW release.
Possible causes for windows fogged on the outside
may be:
• Positions of center air outlets (diffuse field) or
other flap positions. The air flow should be directed
away from the fogged areas.

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 Climate control information in detail (Climate control complaints)
Workshop
Windows fogged on inside/refrigerant
compressor nonfunctional (model series 164/
251)
The refrigerant compressor switches off at tempera-
tures below 3 °C to protect itself. If, after the refrig-
erant compressor has switched off, the ambient
temperature increases or the driver drives into an area
with an outside temperature > 0 °C, the refrigerant
compressor only switches on if the temperature of the
engine coolant is < 40 °C or the vehicle speed is
> 45 km/h.
Inform the customer that the system cannot be oper-
ated in air recirculation mode in such cases and that
the DEFROST button should be activated.
Odors produced by PTC heater booster (model
series 211/219)
The SAM control unit (N10/1) may be responsible for
this complaint if it does not actuate the heat
exchanger shutoff motor (M16/32) during operation.
Saving fuel by driving with the air conditioning
deactivated
All current vehicle model series are fitted with volume-
controlled refrigerant compressors (with and without
magnetic clutch). These refrigerant compressors are
tuned for optimum fuel economy because they are
only ever actuated according to requirements. This is
not visible from the outside. Therefore, switching off
the air conditioning when outside temperatures are
low has only a very slight influence on fuel economy,
but can encourage fogged windows or odors from the
evaporator. Advise the customer to leave the air
conditioning switched on all the time.
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Differences between "identical" vehicles
Due to the variety of different versions and new
features introduced in the course of each year, differ-
ences in the control logic are highly probable. Further-
more, the codings may vary, meaning that fundamen-
tally different control logic systems are involved. For
this reason we strongly discourage the use of refer-
ence vehicles. This should also be pointed out to the
customer if necessary.
Differences in new vehicles of existing owners
Existing customers with new vehicles should be
advised that the functions of the air conditioning can
change with every modification year. It is therefore
highly likely that functions with which the customer
was familiar from his old car have changed in his new
vehicle. This should be explained to the customer
when selling the vehicle or when complaints are
received! Faults do not usually exist with this kind of
complaint.
Differences of "DEFROST" function"
Depending on the vehicle model, the powerplant and
the modification year in question, there may be differ-
ences in the control/actuation of the blower when
"DEFROST" is activated.
What is more, differences in control are possible in the
same vehicle because, depending on the engine heat
output, the ambient conditions and other influencing
factors, the best possible control curve can be
selected in order to deice the windows as quickly as
possible.
 Climate control information in detail (Climate control complaints)
Control differences
Reactions to changes in the target temperature on the
operating unit may vary considerably from vehicle to
vehicle depending on the engine heat output, the
ambient conditions and other influencing factors. In
each case the control unit selects an optimized
control curve to achieve the best possible adaptation.
For example, it is possible to change only the outlet
temperature of the air without changing the blower
stage.
Similarly, open windows, doors and sliding roof or
Vario roof can cause differences in the control of the
air conditioning in certain vehicles.
Reaction time of air conditioning
Air conditioning systems require a certain amount of
time to regulate the set temperature. Give the air
conditioning time to stabilize properly. A drastic
manual increase or reduction in the temperature or
blower stage (e.g. when starting up and in extreme
outside temperatures) does not normally produce
quicker reactions.
Implausible regulation – single/multiple-zone sun
sensor
Multiple-zone sun sensors have a substantial influ-
ence on temperature control. When the sunlight hits
the vehicle at an angle, this may result in extreme
differences in the outlet air temperatures and blower
outputs between the left and right sides. This effect
can also occur under cloudy skies due to UV radiation.
The sensitivity of the sun sensor can be coded with
Xentry Diagnostics (XD)/Xentry DAS.
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Workshop
Implausible regulation – outside temperature
indicator temperature sensor
If you cannot understand why the climate control is
operating in a certain way, the outside temperature
indicator temperature sensor (B14) should also be
taken into account. Through a simple plausibility
check (e.g. comparison of outside temperature value
shown on instrument cluster) while driving when the
complaint occurs, it is possible to rule out the possi-
bility that the control unit of the air conditioning is
receiving an incorrect outside temperature value and
thus regulating incorrectly.
Weather-related effects (e.g. due to snow and ice) or
mechanical impairment (e.g. a sensor unclipped by a
foreign object) must also be considered.
You should also take the information in the model
series-specific "Climate control functions" section
under the "Outside temperature" point into account.
Implausible regulation on model series with
several interior temperature sensors
In the event of implausible regulation or nonfunctional
components: check interior temperature sensors
present.
Temperature differences
Temperature differences between the driver and front
passenger side are normal in certain model series and
should be compensated for by regulating the oper-
ating unit manually.
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 Climate control information in detail (Climate control complaints)
Workshop
Temperature differences between left and right
Warning for air-regulated systems: In the event of
temperature differences between left/right do not
replace the shutoff valve. Separate valves (pulsed
valves) for the left and right sides exist only in water-
regulated systems.
Poor control quality/temperature differences/
intermittently too hot or too cold/cold feeling
The customer complaint "poor control quality/
temperature differences/intermittently too hot or too
cold/cold feeling" may be caused by leakage in the
bodywork. This applies above all when the complaint
occurs in conjunction with abrupt vehicle speed
changes (e.g. braking after driving fast).
In order to provide the engine with the required power
at very high speeds or acceleration, the output of the
refrigerant compressor can be reduced. This can
cause the complaint "Blower output too warm". This is
normal and does not justify replacing parts.
Temperature differences/blower output occa-
sionally too warm (hybrid vehicles)
The customer complaint "Temperature differences/
blower output occasionally too warm" can be due to
temporary limitation of the output of the electric
refrigerant compressor.
Please note that output limitation of the electric refrig-
erant compressor does not cause a fault memory
entry because it is a normal and necessary protection
function of the battery management system.
Replacing parts does not remedy the problem. Refer
to the note "Consumer shutoff".
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Cold feeling after driving for a long time
The customer complaint "cold feeling after driving for
a long time" is usually due to subjective sensations or
settings on the air conditioning.
The cause of the customer complaint "cold feeling
after driving for a long time" is a natural reaction of the
body, which adopts a state of rest after long periods
without physical exertion and produces less heat.
Since freedom of movement is severely restricted
inside the vehicle, the blood flow in the legs especially
is impaired. The result is inadequate blood circulation,
which can lead to a "cold feeling" in the legs.
If the customer complains of a "cold feeling after
driving for a long time", advise them to adjust the
temperature of the air conditioning manually to suit
their needs and on long journeys to take regular
breaks with physical exercises (rule of thumb:every
200 kilometers or every two hours).
Also check the settings for the rear blower (cold air in
the rear compartment can travel into the front foot-
wells.)
"Cold feet" (with code 582 Rear air conditioning)
If the customer complains of "cold feet", first check
the settings in the rear compartment. If the rear is set
to "cooling", it can happen that the cold air travels
forwards from the rear under the seats.
 Climate control information in detail (Climate control complaints)
No or poor heat output
Depending on the engine model installed, this may be
caused by the heating system shutoff valve (Y16/2) at
the engine. This valve is controlled via the engine
control unit. Please check accordingly.
Poor heat output/cooling output in rear
The control response in the rear can be delayed
because the air or hot water (with code 582 Rear air
conditioning) has to travel a longer distance from the
front air conditioner housing or engine to the rear air
vents and can thus cool down or heat up on the way.
Poor heat output/cooling output in rear (model
series 164/251)
The climate control system reacts with a delay in the
rear compartment because the first seat row is given
priority.
Cold feeling at the rear/no heating at the rear
(without code 582)
The rear center air outlet always takes its air from the
coolest point. For this reason cool air emerges from
the rear center air outlet even when heating mode is
active at the front. In the case of this complaint it is
advisable to close the rear center air outlet. Warmer
air is then supplied via the rear footwell air outlets and
also via the B-pillar on model 221. Replacing parts
does not remedy the problem.
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Workshop
Rear air conditioning nonfunctional (all model
series with code 582)
Check and, if necessary, replace the rear refrigeration
circuit shutoff valve (Y67). The filter may be clogged.
When removed, visually inspect for shavings and dirt.
Heats constantly at rear – defective shutoff motor
(model series 211)
The complaint "air conditioning heats constantly at
the rear" may be caused by a defective heat
exchanger shutoff motor (M16/32)
(see GI83.40-P-020954).
Knocking noises from pulsed valves
Knocking noises in model series with water-regulated
air conditioning systems (see chapter "Knowledge
base") are normal. The noises are caused by the
pulsed valves. In residual heat mode these noises are
more obvious because they are normally overlaid by
other noise sources while driving.
Replacing parts does not remedy the problem.
Gurgling noises (model series 171)
Air in the cooling-water circuit can cause gurgling
noises. The problem can be remedied by evacuating
the system by vacuum and then refilling the cooling-
water circuit at 1.4 bar. Then allow the engine to warm
up at a pressure of 1.4 bar.
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 Climate control information in detail (Climate control complaints)
Workshop
Sound level of electric refrigerant compressor
(hybrid vehicles)
Due to the low engine sound level and automatic
engine stops, isolated customer complaints are
received about the sound level of the electric refrig-
erant compressor. Up to a refrigerant compressor
speed of approx. 3000 rpm, the sound level is
perceived as a "non-distracting buzzing sound" but
above this speed the sound level is somewhat higher
and audible from the outside.
If the electric refrigerant compressor is producing a
different sound level, the refrigerant compressor may
not be supplying its full output during control opera-
tions.
By checking the condition (coloration, residues from
mechanical wear) of the refrigerant and refrigeration
oil, it is possible to rule out the possibility that the
electric refrigerant compressor is mechanically
damaged and thus causing excessive noise.
Replacing parts without prior inspection will not
rectify the problem.
Flow noises/whistling noises in the interior at
high vehicle speeds (model series 216/221)
At higher speeds and with the flaps in certain posi-
tions, there may be turbulence in the air stream which
may cause flow noises. Possible remedy: code speed-
dependent recirculated air via Xentry Diagnostics
(XD)/Xentry DAS.
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More air from one outlet than from others
If the customer complains of "more air from one outlet
than from others", note that when some air outlets are
closed, the air flow is distributed among the remaining
outlets in the vehicle and this can result in air flows of
varying intensity. The climate control can also create
such differences intentionally (e.g. to compensate for
the angle of the sun).
No air or insufficient air emerging although the
blower is running
If the blower is running but there is no air at any outlet,
this can be an indication of icing in the evaporator.
This symptom disappears when the vehicle and the
engine are left off for a certain time (the ice at the
evaporator thaws).
To rule out the possibility of a defective evaporator
temperature sensor (B10/6), also check the evapo-
rator temperature sensor (B10/6) for plausibility
using Xentry Diagnostics (XD)/Xentry DAS for this
customer complaint.
No blower setting bars on the display in
"DEFROST" or "REST" mode
Depending on the model year, when the "DEFROST" or
"REST" function is activated the blower setting bars on
the display disappear and a fixed blower setting and
temperature are set. As long as this function is active,
the customer will not be able to intervene in the
control process.
 Climate control information in detail (Climate control complaints)

ACOFF or A/C button lit/flashing constantly or
ACOFF A/C button nonfunctional
The complaint "no cooling output or ACOFF or A/C
button lit/flashing constantly" indicates that the air
conditioning system is empty or not sufficiently full.
The refrigerant compressor has been shut off for its
own protection. The detailed procedure can be found
in WIS under "Empty/evacuate/refill air conditioning
and check for proper operation and leaks".
Workshop
Air conditioning switches on automatically
(hybrid vehicles)
When the high-voltage battery module requires
cooling, the battery management control unit issues a
cooling request. This can result in the electric refrig-
erant compressor starting up audibly e.g. with the
start/stop function active. The air conditioning oper-
ates with the same settings prior to it being switched
off.

"AC-OFF" in central climate control menu on the Air conditioning cannot be switched off (hybrid
COMAND display cannot be deactivated (model vehicles)
series 216/221)
If the high-voltage battery module still requires
The complaint "AC-OFF in central climate control cooling, the air conditioning cannot be shut off
menu on the COMAND display (A40/8) or on the (disable function: the deactivation is reversed after
SPLITVIEW display (A40/10) (with code 867) cannot 2 battery is cooled.
be deactivated" indicates that the air conditioning
system is empty or not sufficiently full. The refrigerant Noises after switching off
compressor has been shut off for its own protection.
If the customer complains about "whistling or hissing
The detailed procedure can be found in WIS under
noises after switching off", point out that these can be
"Empty/evacuate/refill air conditioning and check for
produced by the equalization of gas pressure at the
proper operation and leaks" (AR83.30-P-1760SX).
expansion valve. These noises can even occur a long
time after the vehicle is switched off.
Air conditioning does not cool (old model series
Other noises after switching off can be caused by
up to model series 211/219)
actuator motors moving into their park position (as
An important change in the operation of air condi- much as several minutes after switching off the igni-
tioning systems (control logic) is the assignment of the tion).
"A/C" or "ACOFF" button. Please be sure to point Replacing parts does not remedy the problem.
this out to the customer. The air conditioning is
cooling or the refrigerant compressor is operating
- when the "A/C button" is lit or
- the "ACOFF button" is off.
When replacing operating units in particular, please
note that there may be differences in the control logic
and expressly advise the customer of this. Before
replacing an operating unit, always perform a circuit
30 reset in order to check the function.

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 Climate control information in detail (Climate control complaints)
Workshop

P1664 Unit fault — electric water heater (model

series 203/209)
Fault message in instrument cluster with fault entry
P1664 "Unit fault" in engine control unit
If there is no customer complaint about the heater
booster function, the fault can be ignored and erased.
In each case the electrical contacts should be
checked for the sake of safety.

Malfunction: Heating instead of cooling and vice

versa (model series 209)
The interior sensor coding or the 2nd interior sensor in
the overhead control panel is transmitting incorrect
signals. Check the interior temperature sensor in the
overhead control panel.

Cold air after stationary heater operation and/or

residual heat mode (model series 211/219)
The SAM control unit (N10/1) may be responsible for
this complaint if it does not actuate the heat
exchanger shutoff motor (M16/32) during operation.

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 Climate control information in detail (Climate control functions)
The following pages contain important information and background knowledge about climate
control functions.
Automatic air recirculation
Automatic air recirculation is not indicated by the
function LED. Depending on the equipment installed,
automatic air recirculation is activated e.g. in the case
of high outside temperatures or poor quality of the
fresh air (pollutants).
Automatic air recirculation is not possible when the
following settings are active:
• Air conditioning deactivated
(note control logic of A/C – ACOFF buttons)
• Maximum heating
• DEFROST
• In vehicles with activated charcoal filter button on
the operating unit. If there are pollutants in the air,
automatic air recirculation is only possible when
the activated charcoal function is activated using
the activated charcoal filter button on the
operating unit (see chapter "Knowledge base")
• In cold temperatures (only at temperatures above
approx. 5 °C, even if the activated charcoal filter is
activated)
The sensitivity of the pollutant sensor changes
according to the ambient conditions. For this reason,
exhaust odors after driving for a long time under iden-
tical environmental conditions may be normal.
Air recirculation flap closes when air conditioning
is switched off
When the air conditioning is switched off using the "0
button" or the blower is set to "0" (depending on
equipment installed), the air recirculation flap is
closed. The function can be set via Xentry Diagnostics
(XD)/Xentry DAS.
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Workshop
Reduction of door closing forces through flap
adjustment
When the ignition is off and one of the doors is
opened, the fresh air/recirculated air flap and the ram
air flap (with code 581) are partially opened by the
fresh air/recirculated air/ram air flap actuator motor.
This reduces the door closing forces. The function can
be set via Xentry Diagnostics (XD)/Xentry DAS.
Convenience closing
Convenience closing (tunnel mode switching) is only
possible provided that all the windows and the tilting/
sliding roof (if installed) are normalized. If necessary,
normalize the components with Xentry Diagnostics
(XD)/Xentry DAS.
If the air recirculation mode button is pressed briefly
after convenience closing has occurred, the previously
stored positions (windows, sliding roof) are lost.
In vehicles fitted with activated charcoal filter button,
this can also be used to operate the convenience
closing feature.
For a detailed description of the "convenience closing"
function, refer to the explanation of the "air recircula-
tion mode button" in the relevant model description.
Speed-dependent ram air mode
To prevent the air feed into the interior compartment
from increasing as the vehicle speed increases, the
fresh air/recirculated air flap (with code 580) and the
ram air flap (with code 581) are adjusted on a speed-
dependent basis. The higher the speed, the further the
ram air flap is closed.
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FlashFog logic
To prevent windows from fogging up, no air is directed
at the windshield for a short time after engine start.
This function cannot be prevented even by adjusting
the flaps manually. Only the defrost function disables
the FlashFog feature. The duration of this function can
vary depending on the model series and the ambient
conditions. In the event of complaints, this should be
explained to the customer.
Defrost function
When the Defrost function is activated, the refrigerant
compressor is actuated to dry the air as effectively as
possible.
Anti-icing protection
To prevent the refrigerant compressor from icing up,
the values from the evaporator sensor are checked
constantly while the air conditioning is operating. If
the values approach the 0 °C limit, the control unit
turns down the refrigerant compressor in order to
prevent icing. This produces temperature fluctua-
tions/surges at the evaporator sensor which may be
perceived by sensitive customers. Please note that
the anti-icing protection of the refrigerant compressor
does not cause a fault memory entry because it is a
normal and necessary protection function of the air
conditioning system. Replacing parts does not remedy
the problem.
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Evaporator drying (as of model series 204)
In order to counteract odors from the evaporator in
the interior compartment and prevent fogging of the
windows when the air conditioning starts up, the evap-
orator of the air conditioning system is dried.
One hour after the engine is shut off, the instrument
cluster transmits the request to dry the evaporator to
the AAC [KLA] control and operating unit via interior
CAN, which initiates drying of the evaporator. To do
so, the blower is activated at its lowest stage for
30 min.
This coding is coded to "active" or "not active" at the
plant depending on the model series and country of
sale.
Cold start lockout
The cold start lockout function prevents a high blower
speed from being set in cold outside temperatures.
This function is purely for the customer's comfort. As
the temperatures in the heating circuit rise, the blower
speed setting is increased.
 Climate control information in detail (Climate control functions)
Center air outlet
In cold outside temperatures or in heating mode the
center air outlet can be closed automatically by the air
conditioning control unit in order to improve comfort
levels. Because warm air rises, this results in more
uniform heating of the interior compartment.
Diffuser outlet (model series 211/219)
As of 04/07, diffuser outlets are no longer installed on
model series 211.
Air ducting (model series 221/216)
On model series 221/216, the air distribution can be
changed either using the buttons in the upper control
panel or electronically via the central display.
Cold air reduction (model series 211/219)
If installed, the cold air reduction feature (see model
description for an explanation) can be used in heating
mode to direct cooler air to the center air outlet than
is set on the operating unit.
In model series 211 the cold air reduction function
is deactivated in AUTO mode.
Warm air increase (model series 230)
The warm air increase feature (if installed; see chapter
"Knowledge base" for an explanation) opens the
center air outlet in heating mode. The temperature of
the emerging air is regulated according to the target
temperature selected on the operating unit.
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Blower lowering via voice control system (VCS)
(as of model series 204)
With the voice control system active, the blower
output is limited to 50%.
To do so, the radio and navigation unit or the COMAND
controller unit transmits the status of the voice control
system to the automatic air conditioning control and
operating unit via interior CAN. This then limits the
blower output.
Blower lowering via voice control system (VCS)
(model series 169/245) (as of 1.6.09)
When the voice control system is active on vehicles
with code (581) Comfort automatic air conditioning as
of 1.6.09, the blower output is limited to 25%.
To do so, the radio and navigation unit or the COMAND
controller unit transmits the status of the voice control
system to the automatic air conditioning control and
operating unit via interior CAN. This then limits the
blower output.
Reduction of blower output with ECO start/stop
system
When the blower for automatic air conditioning is
active, the blower output is reduced. At warm ambient
temperatures, the system switches to air recirculation
mode depending on the specified temperature setting.
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 Climate control information in detail (Climate control functions)
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Consumer shutoff
Most Mercedes-Benz vehicles feature a consumer
shutoff function.
If the on-board power supply voltage is too low, e.g.
when several consumers are switched on just after
moving off or when the engine is idling, certain conve-
nience functions may be stepped down or shut off
entirely. These functions include the vehicle climate
control, the "residual heat" blower control (can also be
shut off while stationary) and the stationary heater or
heater booster (PTC). Although an increase in the
blower stage can be seen on the display in the case of
a temporary consumer shutoff, the blower itself does
not react. Likewise it is possible that the rear window
heater may not start up even though it has been acti-
vated and activation is confirmed by the lighting of the
function LED on the operating unit. A fault is not
stored in the case of a temporary consumer shutoff.
When these complaints are encountered, it is there-
fore absolutely essential to find out the precise
ambient and driving conditions that existed at the time
the complaint occurred.
Actuation of rear window heater
In all model series apart from model series 164/251,
the rear window heater is regulated by the rear SAM
and not by the AC operating unit. However, in all
models the rear SAM receives and passes on the "rear
window heater" signal (including model series 164/
251). For this reason, it is absolutely essential to
check the rear SAM component as well in the case of
a malfunction of the rear window.
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Switch-on time of rear window heater
After the rear window heater button is actuated, the
rear window heater is generally switched on immedi-
ately and its operation is confirmed by light-emitting
diode (LED) in the button. However, if there is a
temporary on-board electrical system undervoltage
(less than 5 min), the LED may light up even though
the rear window heater is shut off. Refer to the note
"Consumer shutoff".
The duty cycle (automatic shutoff) of the rear window
heater depends on the outside temperature and
vehicle speed. These control features are intentional.
Please explain this logic to the customer. Replacing
parts does not remedy the problem.
Key-dependent storage of air conditioning
settings (model series 211/219)
Dependent on the equipment variant of the air condi-
tioning system and the vehicle model, key-dependent
air conditioning settings can be saved (memory func-
tion). In other words, different settings for the air
conditioning can be saved according to which trans-
mitter key is used.
Refrigerant compressor actuation (model series
169/245, 216/221)
The refrigerant compressor is actuated not via SAM,
but directly by the air conditioning control unit.
 Climate control information in detail (Climate control functions)
Actuation of electric refrigerant compressor
(hybrid vehicles)
The electric refrigerant compressor is not actuated
directly by the AAC [KLA] control unit and can be actu-
ated by two different events:
• Interior climate control request:
The AAC [KLA] control unit transmits a cooling
request via interior CAN (CAN B) to the central
gateway (CGW) control unit. This routes the
request via chassis CAN (CAN E) to the ME-SFI
[ME] control unit. The ME-SFI [ME] control unit
then actuates the electric refrigerant compressor
via the drive train sensor CAN (CAN I).
• High-voltage battery module cooling request:
The battery management control unit transmits a
cooling request via ME-SFI [ME] and CGW to the
AAC [KLA] control and operating unit.
Please refer to the data flow charts and block
diagrams in the relevant model descriptions.
Air conditioning starts up with a delay
Under certain circumstances, temperature changes
when the vehicle is parked (e.g. day/night differ-
ences) may cause the refrigerant compressor to start
up with a delay when the engine is started. This is due
to natural causes. Repairing or replacing components
does not remedy the problem.
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Refrigerant compressor startup condition (model
series 164/251)
In model series 164/251 the outside temperature
value is one startup condition for the refrigerant
compressor. With rising outside temperatures and
vehicle speeds below 30 km/h, the colder value is
retained. This can be one reason for the air condi-
tioner failing to start up at cold outside temperatures
after the vehicle is moved into a warmer environment
(e.g. workshop, underground garage).
No "click" when switching on the air conditioning
All current Mercedes-Benz model series are fitted with
volume-controlled refrigerant compressors with and
without magnetic clutch depending on the variant. The
typical "click" when a refrigerant compressor without
magnetic clutch starts up no longer occurs. It is no
longer possible to hear the refrigerant compressor
switching on.
On refrigerant compressors with magnetic clutch,
their activation can be heard by a quiet "click". Note
that the switch-on and switch-off points may be
delayed.
In case of doubt, make sure that the shaft on the
refrigerant compressor is turning when the engine is
switched on.
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 Climate control information in detail (Climate control functions)
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ACOFF in central display (model series 221/216)
On model series 221/216 there is, for the first time,
no switch in the upper control panel for activating/
deactivating the refrigerant compressor. The system
is activated/deactivated electronically via the central
display.
Outside temperature value
Outside temperature indicator temperature
sensor (B14): The outside temperature value is
stored as soon as the vehicle travels slower than
30 km/h. This value is adjusted in stages only when
the vehicle travels faster than 30 km/h for a certain
length of time. When the vehicle is stationary, there-
fore, a plausibility check of this sensor value using
Xentry Diagnostics (XD)/Xentry DAS is not meaningful
because only the stored value for the outside temper-
ature can be retrieved. There is no possibility to reset
the stored outside temperature value. Should you
encounter complaints concerning the temperature
control which cannot be reproduced while stationary,
we recommend that you attempt to reproduce the
complaint under the conditions described by the
customer (see reception protocol).
Electric heater booster (model series 203)
On model 203 with diesel engine, the electric heater
booster is installed in the engine (block heater with
1.8 kW).
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PTC operation with refrigerant compressor
switched off
The PTC heater booster is coded at the plant to
operate irrespective of the position of the A/C button
(refrigerant compressor on/off). This ensures that the
heater booster function is available even with the
refrigerant compressor switched off e.g. in winter. The
coding can (except on model series 203) be changed
via Xentry Diagnostics (XD)/Xentry DAS.
If an electric heater booster is installed on model
series 203, it can be programmed in the instrument
cluster on certain variants for operation with the
refrigerant compressor switched off. Programming the
heater booster via Xentry Diagnostics (XD)/Xentry
DAS is not possible on model series 203.
Switch on/off conditions of PTC heater booster
(model series 211/219)
ACOFF button on vehicles up to 11/04: With the ACOFF
button activated, the PTC heater booster is switched
off. Vehicles as of 11/04: PTC heater booster is no
longer switched off/affected by the ACOFF button.
Consumer shutoff: If consumer shutoff stage 1 or 2 is
active, actuation of the PTC heater booster is disabled.
Remedy: higher engine speeds. On-board electrical
system: If several consumers of the on-board elec-
trical system are switched on simultaneously (e.g.
driving lights, audio system, rear window heater and
seat heaters), the output of the alternator is not suffi-
cient to ensure proper operation of the PTC heater
booster. Remedy: higher engine speeds.
 Climate control information in detail (Climate control functions)
Booster blower (model series 203)
In model series 203 with code 581 an additional
blower motor (booster blower) may be installed in the
rear compartment of the vehicle.
When the blower is installed, there is an additional
potentiometer on the rear center air outlet selector
wheel. Visually there is no discernible difference in the
installed condition. For details on identification refer
to the component description for the rear blower
motor.
Rear blower actuation
(model series 204, 207, 212)
To prevent excessive noise from high blower speeds,
actuation of the rear blower while driving is limited to
max. 3500 rpm (70%). A speed of 5000 rpm can be
reached via actuation with Xentry Diagnostics/Xentry
DAS.
Rear air conditioning systems (with code 582)
Rear air conditioning systems only draw in interior air
(please note this in the event of odor-related
complaints).
Rear operating unit resets settings
(model series 164/251)
In model series 164/251 the custom rear compart-
ment settings are erased and reset to 22 °C and auto-
matic mode after approx. 30 minutes with the ignition
switched off. This is intentional. Replacing compo-
nents does not remedy the problem.
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Rear operating unit display
A blower stage bar is displayed on the rear operating
unit despite the blower being inactive.
Model series 171 without air conditioning
In some countries, model series 171 with M271 is not
fitted with an air conditioning system in the basic
variant as standard equipment.
Omission of second heat exchanger with
code 582 (model series 251)
Shortly after production start-up, the second heat
exchanger in the rear was omitted from model series
251 with code 582 and along with it the additional
heat output for the third seat row.
AUTO mode on model series 169/245 with
code 580
Some of the flaps are adjusted via Bowden cables, in
which case no automatic flap control is possible.
Day/night representation
(model series 215/220)
The day/night representation in the AC operating
unit when the lights are turned on/off is only available
up to 06/2001.
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 Climate control information in detail (Climate control repairs)
Workshop

The following pages contain important information and background knowledge about
repairing air conditioning systems.

Work on vehicles with high-voltage on-board elec-
trical system (hybrid vehicles)
Personnel who perform repair, maintenance and diag-
nosis activities on vehicles with high-voltage on-board
electrical systems must have completed a special
course of qualification. (awareness course for high-
voltage on-board electrical systems).
A special electrical qualification and authorization are
essential for personnel who de-energize the high-
voltage on-board electrical system before work on
vehicles with a high-voltage on-board electrical
system and perform the subsequent initial startup
process.
Persons who have not completed a special qualifica-
tion course and have neither special electrical training
nor authorization may not carry out work on high-
voltage on-board electrical systems.
Work on the refrigeration circuit
Even among vehicles of the same model series the AC
lines installed may be of different diameters. When
carrying out repairs, make sure that the correct tool
sizes (e.g. service valves) are used.
Replacement of refrigeration circuit components
WIS contains a detailing listing of filling capacities and
the amounts of oil to be added to the refrigeration
circuit for a complete refill when components are
replaced (see BF83.00-Z-9999AZ).
Refrigerant compressor replacement
When replacing a refrigerant compressor, always
make sure that metal shavings and other foreign parti-
cles are not left behind in the refrigerant circuit as
these may cause renewed problems with the new
refrigerant compressor (see AR83.30-P-1782A).
Refrigerant compressor limiter
The limiter (torque limiter) on the refrigerant
compressor performs a protection function. The
limiter is designed to break in order to guarantee the
continued functioning of the belt drive if the refrig-
erant compressor seizes, for example.
Check whether the shaft of the refrigerant compressor
is turning (see chapter "Knowledge base" for an expla-
nation).

Maintenance/repair work on the refrigeration

circuit
When carrying out maintenance/repair work on the
refrigeration circuit, make sure that the system is not
opened for longer than 15 minutes. In all other cases
please use the specified couplings and stop plugs to
keep the circuit closed (see AH83.30-N-0005-01A).

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 Climate control information in detail (Climate control repairs)
Belt pulley repair kit (only for older model series
up to 211/219, 164/251)
A repair kit for the belt pulley is available for
numerous model series and engines.
Refer to GI83.55-P-045067.
Compressor damage
Actuating the refrigerant compressor when the
system has been evacuated causes serious defects.
The compressor is not lubricated and is worn out.
Refrigerant compressor nonfunctional/presum-
ably defective (hybrid vehicles)
Since the electric refrigerant compressor is supplied
with power by the high-voltage on-board electrical
system and does not have its own fault memory, all
fault memory entries of the engine control unit and
battery management control unit must be processed
as per Xentry Diagnostics (XD)/Xentry DAS in the
event of function complaints.
Another basic requirement is a fully operational power
supply to the electric refrigerant compressor. As a
result, all electrical lines, connectors and ground
points must be checked for damage and corrosion.
Also refer to the information about "Working on vehi-
cles with high-voltage on-board electrical system".
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Implausible pressures at the high and low-pres-
sure side
Feel the entire line system and look for noticeable
temperature differences, a sign of clogged lines.
Air conditioning nonfunctional
Sensors and actuators networked over the AC bus
(e.g. the sun sensor or stepper motors) can disable the
function of the entire AC bus if they develop a fault.
Diagnostic mode
In most model series the air recirculation button
flashes in diagnostic mode (not to be confused with
shutoff due to lack of refrigerant). This is not a fault, it
indicates diagnostic mode with Xentry Diagnostics
(XD)/Xentry DAS is connected. In model series 169/
245 the diagnostic mode is not displayed.
Bus faults
When bus faults are detected by Xentry Diagnostics
(XD)/Xentry DAS, the system must be activated
without sensors and the component causing the
problem must be found by reconnecting the compo-
nents individually. All fault codes must be erased
before each new test.
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 Climate control information in detail (Climate control repairs)
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Erasing AC bus faults
Some faults on the AC bus are only erased after igni-
tion OFF. (For an overview of the AC bus, see System
overview/block diagram).
LIN bus
On vehicles with LIN bus communication (see chapter
"Knowledge base") note the following: Components
that communicate with each other via LIN bus are
switched one behind the other in series.
If a sensor or actuator is defective, all the components
connected downstream of it no longer function
because they can no longer be actuated, or they
switch to limp-home mode. Limp-home can also be
actuated if the blower regulator detects a disruption in
communications. If the ground connection is defective
or there is a short circuit in a LIN bus component, a
fault code may be stored for all the components
connected to the bus.
In the event of a defect or malfunction on the LIN bus,
check all the components connected to the LIN bus in
their proper sequence before replacing individual
parts. Refer to the block diagram.
Failure of the LIN bus
A short to ground or short circuit in the LIN bus results
in a total failure of the LIN bus.
In the event of a total failure or malfunction on the LIN
bus, check whether water damage has caused the
failure of the air distribution actuator motors in the B-
pillar.
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Coding
The function of the air conditioning may also be influ-
enced by codings in control units outside the air condi-
tioning system (e.g. SAM, EZS, engine control unit,
battery management control unit etc.). All control
units are SCN-coded and thus preset/fused at the
plant.
Modifications cannot be made manually or must only
be carried out after consultation with the respective
MPC.
Please refer to the data flow charts and block
diagrams in the relevant model descriptions.
Blower actuation in event of undervoltage
(consumer shutoff)
In the event of undervoltage, actuation of the blower
is limited without a fault entry being made, mainly with
the engine off (lower limit is 50% of blower output).
Blower motor or blower regulator
In the event of problems with the blower motor or
blower regulator, check the parts one by one to ascer-
tain which of the components is actually defective.
 Climate control information in detail (Climate control repairs)
Malfunction of LEDs on temperature selector
wheels/temperature adjustment on AC control
panel does not function properly or does not func-
tion at all (model series 164/251)
1 LEDs hang: Temperature adjustment on AC control
panel does not function properly or does not
function at all/LEDs do not change when
temperature selector wheel is turned.
Cause: software of AC control panel. The software
for the AC control panel on the Star Diagnosis DVD
as of 01/2007 solves this complaint. Flash the AC
control panel with the latest software release using
Star Diagnosis (later than DVD 01/2007).
2 LEDs on both temperature selector wheels flash.
Cause: The additional heating water pump was
coded to "inactive". Code additional heating water
pump to "active" using Star Diagnosis. Control
units — A/C — Automatic air conditioning — Control
unit adaptations — Read coding and change if
necessary — Others — Additional heating water
pump.
LED on right temperature selector wheel flashes.
Cause: Faulty blown air sensor(s) in air ducting. If a
fault is entered during the quick test, check the
respective blown air sensor for correct contact and
function. If no fault is entered during the quick test,
check all blown air sensors for correct contact and
function.
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Operating unit replacement
If replacement of the operating unit is unavoidable,
please be sure to order the correct replacement part.
Note any changes in the control and regulation logic.
Check the codings before replacing the unit.
When replacing operating units in particular, please
note that there may be differences in the control logic
and expressly advise the customer of this. Before
replacing an operating unit, always perform a circuit
30 reset in order to check the function.
Rear operating units
Strictly speaking, rear operating units in vehicles with
code 581 are merely switches and display elements
with no control logic, which forward the signals to the
front air conditioning control unit or display them.
Replacement does not provide a remedy for problems
with temperature adjustment or air ducting (excep-
tion: button or contact faults).
Rear operating unit is separate control unit (all
model series with code 582)
On vehicles with rear air conditioning with code 582,
the rear operating unit is a separate control unit which
is responsible for controlling and actuating the rear air
conditioning.
Wiring of actuator motors on air conditioning with
code 580 (model series 169/245)
On model series 169/245 with SA code 580, an air
recirculation flap DC actuator motor was installed.
This actuator motor is actuated directly from the AC
control panel via two pins. The blend air flap actuator
motor is a LIN motor with four pins.
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 Stationary heater information in detail
Workshop

The following pages contain important information and background knowledge about
stationary heaters.

Stationary heater ex plant since 1.1.2011
(model series 204)
On model series 204, the stationary heater special
equipment has been offered since 1.1.2011. Previ-
ously, the stationary heater special equipment was
not available ex plant.
Stationary heater nonfunctional – defective LED
A defective LED in the stationary heater switch on the
control panel prevents the stationary heater from
operating, the stationary heater switch is defective.
The fault 'LED defective' is stored in the stationary
heater control unit.

Stationary heater nonfunctional — Consumer Stationary heater nonfunctional – empty tank

shutoff
To ensure that the stationary heater operates prop-
The event "Consumer shutoff" in the battery control erly, the vehicle tank must be at least ¼ full and the
unit prevents the stationary heater from being acti- vehicle should be parked almost horizontally to ensure
vated in the event of undervoltage in the on-board optimal fuel intake.
electrical system or causes it to shut off. If consumer
shutoff is active or stored in the control unit, the on- Stationary heater nonfunctional – fault interlock
board electrical system and/or the on-board power
After 3-6 failed start attempts (model series-depen-
supply voltage/vehicle battery(-ies) must be checked.
dent), the heater unit is disabled. The stationary
heater can only be reactivated after it is enabled using
Stationary heater nonfunctional – Consumer
Xentry Diagnostics (XD)/Xentry DAS.
shutoff due to short-distance operation
The battery cannot reach its optimum charge level if Stationary heater nonfunctional – crash safety
the vehicle is driven over short distances at a low shutoff
engine speed with high current consumers frequently
In the event of a crash, the stationary heater or heater
switched on (e.g. heated rear window, heated seats
booster function is permanently switched off. The
etc.).
interlock can only be released via Xentry Diagnostics
Rule of thumb: Heating time = Driving time.
(XD)/Xentry DAS.
Battery control unit switch-off threshold
(model series 164/251)
On vehicles with gasoline engine, the switch-off
threshold of the battery control unit can be
programmed to 11 V. The switch-off signal of the
battery control unit can be deactivated by program-
ming.

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 Stationary heater information in detail
Stationary heater nonfunctional – heater over-
heated
Overheating protection may be activated by air in the
water circuit. As a result, the water circuit must be
inspected for leaks and then bled. The interlock can
only be released via Xentry Diagnostics (XD)/Xentry
DAS.
Stationary heater nonfunctional – intake hose
(model series 203)
The intake hose of the stationary heater burner unit
can work loose from its original position and come into
contact with the fender liner. This can interrupt the
fresh air supply. Also check the intake hose for any
escaped damping material. This can be sucked inside
in unfavorable conditions.
Stationary heater nonfunctional on diesel vehi-
cles
Ensure that the fuel is suitable for winter conditions,
especially in the transitional period between seasons.
The fuel line can be jellified by summer diesel.
Stationary heater nonfunctional, switches off or
smokes after long idle period
An extended period of non-use, e.g. over the summer
months, can result in air bubbles in the fuel line.
Several start attempts should be carried out until the
stationary heater starts up. To "burn off" the heater
unit, the stationary heater must then be left on for at
least one entire heating cycle.
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Stationary heater does not start despite program
preselection (model series 216/221)
Stationary heater does not start despite departure
time being set (program preselection unit in central
display).
If a departure time is programmed in the stationary
heater menu and the B-CAN then goes to sleep, the
programmed data are lost when circuit 15R is
switched back on. The departure time is still shown
correctly in the central display. Flash the instrument
cluster with the latest software.
Stationary heater nonfunctional – loose fuel line
(model series 220)
On model series 220, a loose fuel line/hose or a
kinked fuel hose can cause the stationary heater to
malfunction. Perform a check and, if necessary,
refasten the lines/hoses using a hose clamp.
Stationary heater starts without obvious cause
and/or stationary heater indicator lamp flashes
(model series 215/220)
This complaint can occur on vehicles with code 228
and code 352 (COMAND) in combination. Recode the
instrument cluster.
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 Stationary heater information in detail
Workshop
Stationary heater only operates in test mode
using Xentry Diagnostics (XD)/Xentry DAS
Make sure that the stationary heater is coded in the
CGW/EZS and that initial startup has been performed
with Xentry Diagnostics (XD)/Xentry DAS.
Stationary heater smokes
Check the direction of rotation of the combustion air
blower of the stationary heater. (If the motor
connector was disconnected, e.g. during repair,
polarity reversal can cause the fan to rotate in the
wrong direction.) Check the exhaust pipe for damage
or clogging. Check that air can exit the exhaust pipe
via Xentry Diagnostics (XD)/Xentry DAS "Combustion
air blower actuation".
Stationary heater smokes, turns off, nonfunc-
tional (model series 216/221)
This can be caused by an incorrectly installed or
kinked fuel intake line in the tank. Please check sepa-
rately whether the fuel metering pump or the fuel
intake system is the cause of the problem. To do so,
use Xentry Diagnostics (XD)/Xentry DAS to check the
fuel delivery rate with the fuel being drawn from an
external receptacle (e.g. fuel canister). If the fuel
delivery rate is OK, look for the cause in the fuel intake
above the tank (e.g. intake fittings, line). This means
that the fuel metering pump is OK. Optimized intake
fittings have been installed since 03/2006. For vehi-
cles prior to this production date with problems in the
fuel supply from the tank an optimized cap (part no. A
221 470 09 41) is available.
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Stationary heater shuts off when engine is
switched off (model series 164/251)
In the context of battery management, the stationary
heater is also switched off on model series 164 and
251 after the engine is switched off. This function was
first introduced in series production in September
2009.
Stationary heater or heater booster must be
replaced.
If replacement of the stationary heater or heater
booster is unavoidable, be sure to use the correct part
number when ordering the new part.
Maximum heating and ventilation duration
Depending on the default setting and ambient condi-
tions, the maximum heating and ventilation duration
of the stationary heater is 50 min. This is a default
setting which can be changed via Xentry Diagnostics
(XD)/Xentry DAS.
As of model series 204, 207, 212, 221/216, the
optimal heating duration is automatically calculated
by entering the desired departure time.
This also depends on: the temperature settings on the
AC operating unit, the interior and outside tempera-
ture as well as the temperature of the coolant.
 Stationary heater information in detail
Logic change regarding start/departure time
For the first time on model series 221, the departure
time and not the start time for the stationary heater is
entered in the instrument cluster/remote control.
Stationary heater button – preselection time
menu (model series 211/219)
When the button is actuated for less than 2 s only the
preselection time menu is called up – with the system
switched off. The system will be activated if the button
is pressed for a longer time. When the system is
switched on, pressing the button immediately
switches it off – without the preselection time being
called up.
Remote control T70/T90/T100
Remote control T90 replaces remote control T70. T90
gives the user feedback about whether the switch on/
off signal has been received. The T90 was deployed as
of May/June 2004 in all model series except 203/
209. It was deployed in model series 203/209 in
November 2004 and in the Maybach in September
2004. The T100 replaces the T90. The T100 was first
deployed in model series 221 as of June 2006.
Stationary heater remote control nonfunctional
Empty batteries or battery contact problems can
impair the function of the stationary heater remote
control.
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Workshop
Range of remote control
The range and/or operation of the remote control can
be influenced or impaired by a number of different
factors (e.g. garage door openers, cordless tele-
phones, transmitter masts, power lines) or obstacles
(e.g. buildings).
Manual teach-in of stationary heater remote
control (T100)
Hold down the instant heat button in the control panel
until the red LED in the instant heat button starts to
flash; release button; immediately press the OFF
button on the remote control; the teach-in process is
complete. Max. 3 remote controls can be stored.
Alternatively, the teach-in process can be carried out
with Xentry Diagnostics (XD)/Xentry DAS.
Stationary heater remote control nonfunctional
after disconnecting/connecting vehicle battery
The taught-in transmitter can be lost when the vehicle
battery is disconnected and then reconnected if
conditions are unfavorable. Teach in the remote
control again.
Radio failure message "¢FAIL"
(all model series with remote control T100)
The message "¢FAIL" on the display of the remote
control can also be caused by inadequate range or
reduced range in the event of heavy interference (e.g.
underground garage). Always check before replacing!
2.1/23
 Stationary heater information in detail
Workshop
Green LED of remote control does not light up
when switching off stationary heater with remote
control (model series 211)
Error in operating instructions, it should read "red LED
lights up when switching off".
Air distribution implausible during stationary
heater operation
The AC control panel is responsible for air distribution
during heating or ventilation mode. Check complaints
related to air distribution using the fault tree for
climate control complaints.
Clicking noises during stationary heater operation
The fuel metering pump of the stationary heater can
produce pulsation noises which are normal. Check the
metering pump for correct seating and check the
soundproofing (pump may not contact body).
Heating temperature preselection/insufficient
heat output when activated with preselection via
instrument cluster/remote control
The stationary heater heats or ventilates the interior
for the set departure time depending on the outside
temperature, inside temperature and the specified
temperature value set on the automatic air condi-
tioning control and operating unit (N22/7).
Thermo Top V (model series 164/251)
As of September 2006, Thermo Top V stationary
heaters from Webasto have been installed in model
series 164/251.
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Retrofitted stationary heater
This guide only deals with stationary heaters that are
installed in the vehicle at the plant (identifiable via SA
code 228).
The advice contained in this guide may help to trouble-
shoot retrofitted systems but has only been tested on
systems installed ex plant.
For questions regarding complaints about retrofitted
variants, contact your relevant LC or the manufacturer
Webasto at the hotline number +49 (0)1805-932278.
Mon-Fri 8 a.m. – 6 p.m.
Stationary heater run-on
If the combustion air blower of the stationary heater is
in the run-on phase, the stationary heater cannot be
activated even though the LED is on.
Run-on of fossil fuel heater booster
The fossil fuel heater booster continues to run for a
period when switched off. This function burns off the
fuel remaining in the device and the heater booster is
also cooled by the internal blower run-on after the
combustion process finishes.
Poor heat output after cold start with OM642
(model series 216/221)
As of modification year 01/2007, fossil fuel heater
boosters are no longer installed on OM642 as stan-
dard. To provide sufficient heat output after a cold
start, the engine operates in heating/combustion
mode during this period.
 Stationary heater information in detail

Workshop
PTC heater booster (model series 216/221)
On model 221 with diesel engine, the PTC heater
boosters are installed in the heat exchanger.

Stationary heater repair method

On many stationary heaters (Thermo Top C), it is
possible to replace the burner insert individually, see
SI83.70-P-0010A.
For wiring harness malfunctions, see SI83.70-P-
0001B.

Excessive quiescent current consumption of

stationary heater (model series 211/219)
Eliminate any excessive quiescent current consump-
tion of the stationary heater in model series 211 by
recoding the stationary heater control unit.

FC 9074 (model series 215/220 AMG)

The fuel signal (gasoline or diesel fuel) was absent on
the CAN bus for more than 3 s — the fault is stored. If
there is no complaint, the fault can be ignored and
erased.

Bus faults
When bus faults are detected by Xentry Diagnostics
(XD)/Xentry DAS, the system must be activated
without sensors and the component causing the
problem must be found by reconnecting the compo-
nents individually. All fault codes must be erased
before each new test.

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 General
Climate control diagnostic tree

The diagnostic trees provide a systematic and effec-
tive diagnostic aid for identifying the causes of
complaints. In no way are these intended to replace
the existing media, such as Xentry Diagnostics (XD)/
Xentry DAS, WIS and TIPS, but serve to link these
together at important points and supplement them as
necessary! In conjunction with the knowledge base,
which contains important information on current
common complaints concerning vehicle climate
control systems, you are ideally equipped for your day-
to-day work on Mercedes-Benz passenger car air
conditioning systems and stationary heaters.
Important notes/instructions on the diagnostic
trees
• The diagnostic trees only refer to the vehicle
climate control or stationary heater systems.
• The diagnostic trees help you to follow the correct
procedures in the case of specific complaints.
• When using the diagnostic trees always start on
the first page otherwise you cannot be certain of
diagnosing complaints properly and in a rapid,
target-oriented manner.
• After diagnosis and any necessary repairs, and
before the vehicle is handed over, a function test is
required in which the vehicle is again checked
specifically for the complaint in question (observe
the ambient conditions from the reception
protocol!).
• The fault trees are intended to provide assistance
rather than binding work instructions.

EXPLANATION of the symbols used in the diagnostic trees:

Symbol Explanation

Topic of customer complaint in the relevant

Noise complaints chapter color

Test steps, notes, causes, measures and

Ignition at stage 2, blower off further information

Noise Yes
present? Branch at which you must make a decision
with "Yes" or "No"

No

Continue with 6: Check

"Ventilation/blower" Reference to a further check

All models
Reference to a WIS document
u83.00-P-0003A

Note: Noises can be localized both acoustically and by

sensing vibrations. General information

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 Basic check for vehicle climate control complaints

Climate control diagnostic tree

Customer complaint
Stationary heater or air conditioning

Note:
Faults in other control units that
Perform initial quick test in DAS have not been erased can prevent
activation of the AAC/STH.

Fault code(s)
present? No
Check all
control units

Yes

Print out fault code log

Process all fault codes present in all control

units and then erase them

Climate control complaint:

Perform AAC function check with DAS
Stationary heater complaint:
Perform STH function check with DAS

Yes
AAC/STH is OK?

No

Fault code(s)
Yes present? No Complaint Yes
Check all eliminated?
control units

No Return vehicle
to customer

Check coding with DAS.

Air conditioning or stationary heater must be
coded in CGW or EZS.

Note:
Faults in other control units that Continue with:
have not been erased can prevent AAC Yes 1. Complaint about
activation of the AAC/STH complaint? climate
control system
No

Continue with:
STH Yes 2. STH system
complaint? complaint

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 1. Complaint about climate control system
Climate control diagnostic tree

Note:
Perform flap alignment in DAS In the event of control or temperature problems,
check both interior temperature sensors (if
present)

Complaint Yes
Return vehicle to customer
eliminated?

No

Note:
Activate air conditioning
(observe operating
concept:
A/C – ACOFF)

AAC noise Yes Continue with

complaint? I: AAC noise complaint

No

AAC odor Yes Continue with

complaint? II: AAC odor complaint

No

AAC function Yes Continue with

complaint? III: Basic check for
AAC function complaints

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 I: AAC noise complaint

Climate control diagnostic tree

Establish ambient conditions as per customer's description

Note:
Equalization noises (whistling, howling) at the expansion valve even
Noise clearly Yes
when the engine has been off for an extended period of time are
coming from engine Continue with
physically unavoidable and can occur under certain temperature
compartment?
conditions. This is normal. Replacing parts does not remedy the
problem!
1
No

Note:
Noises can be localized both acoustically and by sensing vibrations. Yes
Observe safety information for work in the engine compartment with Noise from
the engine running! blower/air ducting?
When working on the blower, set ventilation to stage 0.

No

Engine off, ignition on, deactivate blower

Blower at stage 0 or press "0" button
(depending on equipment installed)

No Noise
present?

Ignition on, open all air outlets, manual air distri-
bution at all levels, switch on front/rear blower in
succession, start with lowest blower stage and run
up to maximum blower output,
temperature 26 °C/26 °C
Yes
Note:
• Noises e.g. due to the suction fan run-on,
fans for interior temperature sensors and any
additional fans for electronic components
(e.g. radio, relays etc.) are normal.
• Noises that occur after ignition switch-off
are normal and may occur for some minutes
after the engine is switched off due to changes
in flap position (e.g. air recirculation flap).

Yes Noise
present?

No
Ascertain and rectify
the cause of the fault Yes Noise
Ignition on, adjust settings as per customer can be localized?
description

No

Continued on the next page Return vehicle to customer Continue with

function test 3:
2 Blower/air ducting

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 I: AAC noise complaint
Climate control diagnostic tree

Continued

Note:
Both noises in the first few seconds, e.g. due to stepper motors or
blower motors, and constant noises due to the heater circulation
pump or the duovalves (also activated primarily in REST mode) are
normal.
Note the differences between air-regulated and water-regulated
systems (see the components in the model descriptions and the
explanation in the knowledge base).

Noise Yes
present?

No

No Yes
Water-regulated system
(see knowledge base)

DAS actuation DAS actuation

• Shutoff valve • Duovalves
• Heater circulation pump • Heater circulation pump
• Blend air flap(s) • Feed unit

Repair faults if necessary or

explain operation of pulsed
valves, shutoff valves and
Noise Yes delivery pumps to customer
present? (occurs primarily with REST
function active)
No

Continue with
function test 3:
Blower/air ducting

No Noise Yes
present?

Continue with All model series: Ascertain and rectify

the cause of the fault
1 u83.00-P-0003A

Return vehicle to customer

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 I: AAC noise complaint

Climate control diagnostic tree

Continued

Deactivate air conditioning + blower Note:

Blower at stage 0 or press "0" button Use DAS to check that the refrigerant compressor is no longer actu-
(depending on equipment installed) ated. In many model series, the refrigerant compressor does not
Start the engine switch off immediately after the button is pressed.
(Note: engine fan noise)

DGI83.55-P-045067

Listening test on belt drive

Possible noise sources e.g.:
- Tensioner/guide pulleys
Noise Yes - Alternator
present? - Power steering pump
- Water pump
- Suction fan bearing damage
- Belt pulley bearing damage
No Refrigerant compressor

Activate air conditioning.

Temperature set to Io/Io, Ascertain and rectify
blower set to lowest stage the cause

Return vehicle to customer

Check AC lines for contact with other components or the body-

Constant vibration, Yes work, and refasten if necessary. Noises are often caused by parts
clattering or of the refrigeration circuit that are under stress.
metallic noises?

No
Note:
A low fluid level in the air conditioning
Continue with system and contamination of the line
Yes function test 7: system with swarf or moisture may lead to
Hissing noises?
Refrigeration circuit evac- noises in the line system or at the expan-
uation sion valve.

No
Note:
Equalization noises (whistling, howling) at the expansion valve even when the
Other possible noises from the engine compartment (listening test): engine has been off for an extended period of time are physically unavoidable
and can occur under certain temperature conditions. This is normal.
- Engine cooling circuit (water circuit) Replacing parts does not remedy the problem!
- Noise from vicinity of steering system/power steering pump
- Resonance due to contact points
- Noises from belt drive
- Refrigerant compressor belt pulley damper rubbers
(castanet-like rattling) DGI83.55-P-045067
- Refrigerant compressor belt pulley bearing damage

Continue with

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 I: AAC noise complaint
Climate control diagnostic tree

Continued

Yes
Noise complaint
eliminated?

No
DGI83.55-P-045067

Rpm-dependent
howling noises from refrigerant Check belt pulley of refrigerant
Yes
compressor compressor for bearing damage
can be heard regardless of whether
air conditioning activated or
deactivated?

No

Rpm-dependent Continue with

suction noises can only be Yes function test 7:
heard from refrigerant compressor
with air conditioning activated? Refrigeration circuit evac-
uation

No

No Water-regulated system Yes

(see knowledge base)

DAS actuation DAS actuation

• Shutoff valve • Duovalves
• Heater circulation pump • Heater circulation pump
• Feed unit

Repair faults if necessary or explain oper-

Noise Yes ation of pulsed valves, shutoff valves and
present? delivery pumps to customer
(occurs primarily with REST function
active)
No

Check for other possible noises due to

Rectify fault leaks in the body while driving

Note:
Both noises in the first few seconds, e.g. due to stepper motors or blower motors, and
constant noises due to the heater circulation pump or the duovalves (also activated
primarily in REST mode) are normal.
Return vehicle to customer
Note the differences between air-regulated and water-regulated systems (see the
components in the model descriptions and the explanation in the knowledge base).

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 II: AAC odor complaint

Climate control diagnostic tree

Start with engine and ignition off

All models:
Note:
Moisture under the footwell carpet cannot usually be seen or felt f83.65-P-2370A
by touch.
Smell test
Checking options:
Lift carpet.

Eliminate moisture and its cause.

Possibilities:
Moisture • Body leaks
Odor inside Yes Yes
detectable in • Condensation hoses
the closed
floor mats or • Check air intake
vehicle?
seat bolsters? • Sliding roof drainage
• Firewall openings
• Water drains
No No

Check vehicle interior (e.g. trunk or under the seats) for foreign objects/contamination/vapors:
• Food leftovers
• Spilt fluids
• Fluids inside air outlets
Note:
The procedure is • Cigarette smell/ashtrays
intended to ensure that • Animal hair (pets)
the evaporator is • Pieces of clothing
completely dried out. • Air fresheners
• Interior (e.g. instrument panel, headliner, trim parts)
• Damping mats/fabrics (e.g. firewall, transmission tunnel. Smell test with shift gate opened)
• Miscellaneous

Warm up the vehicle in the workshop for at least

30 minutes and heat the interior
(vehicle stationary)
Air conditioning off (note control concept of A/C –
No Odor due to
ACOFF), blower at stage 2-3, maximum heating,
recirculated air activated, foreign objects/
outlets aimed at footwell, vehicle closed contamination?
(doors, windows, sliding roof).

Yes

Engine off, ignition on, open and actuate center air
outlet, activate blower at stage 2-3, activate air recircu-
lation. Temperature 22 °C
Inform customer
Note:
Odors can also be produced by high strain on the engine, trans-
mission/transmission tunnel or exhaust system.
This can result in intensified odors in the interior.

Smell test

Remove filters, visual inspection and odor Yes

Odor inside Yes test in removed condition: Stronger with
the closed • Interior filter (replace if necessary) air recirculation?
vehicle? • Combination filter (replace if necessary)

No No

Continued on the next page Continued on the next page

1 2

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 II: AAC odor complaint
Climate control diagnostic tree

Continued Continued
1 2

Note:
The procedure is intended to ensure that the
Cause in ventilation system or engine compartment, visual inspection:
evaporator is completely wet and the odor can
form. • Duct between engine compartment and blower (clean if necessary)
• Check air outlets for fluids that may have entered (is the odor limited to
particular outlets?) and clean at the customer's expense if necessary
• Check engine compartment for dirt, foreign objects, escaped fluids
• If there is a constant or reproducible smell of exhaust gas, check the
exhaust system
Start the engine, allow vehicle to cool for at least 30 minutes in the
workshop (at standstill)
Air conditioning on (note control concept of A/C – ACOFF),
blower at stage 1-2, temperature Io/Io,
windows open

Smell test
Engine off, ignition on, air conditioning off, deactivate blower Note:
Blower at stage 0 or press "0" button (depending on equipment Ignition must remain
installed) on for the entire dura-
tion. If necessary,
Close vehicle (windows, doors, sliding roof)
ensure that charging No
voltage is maintained. Odor eliminated?

Wait for 2 hours, the vehicle may not be started during this period.
The blower must remain off for the entire duration.
Yes

Return vehicle to customer

Engine off, ignition on, open and actuate center air outlet,
activate blower at stage 2-3
Temperature 22 °C

Note:
In the first few minutes after an engine start,
Smell test damp air may be blown out ("laundry smell").
This is due to natural causes. Repairs do not
remedy the problem.

All model series:

• Eliminate odor u83.30-P-0008A
Odor inside Yes • Check condensation hoses/drains and clean
the closed if necessary
vehicle?
All model series:
f83.65-P-2370A
No

Complaint not reproducible

f83.30-P-5556A

No
Odor eliminated?

f83.30-P-5555T
Yes

Return vehicle to customer

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 III: Basic check for AAC function complaints

Climate control diagnostic tree

All fault codes in all No Continue with:
control units read out and Vehicle climate control complaints
processed?

Yes

Check coding in DAS

Note: e.g.
Yes
Coding OK? • PTC coding
• Coding for hot countries

No
Note for all model series:
Complaints regarding the second seat row
Correct coding should be processed in the same way as
complaints regarding the front seat row.
Only process the separate fault tree if rear air
conditioning (code 582) is installed.

Yes
Complaint eliminated? Return vehicle to customer

No

Yes Continue with function test 1:

Complaint about
fogged windows? Fogged windows

No
Complaints about temperature differ- Continue with function test 2:
ence in passenger compartment
- Temperature differences
• Top/bottom Complaint about passenger compartment — top/
Yes
• Right/left temperature difference in bottom, right/left, front/rear
• Front/rear passenger compartment? - Too warm/too cold
• Too cold/too warm
• Heater function
No

Yes Continue with function test 3:

Complaint about
blower/air flow? Blower/air ducting

No

Complaints, e.g.:
• Flashing LEDs Yes
(except air recirculation button) Complaint about Continue with function test 4:
• Total failure AC operating unit? AC operating unit
• Display errors
• Button faults
No

Complaints, e.g.:
Complaint about Yes Continue with function test 5:
• No cooling cooling of passenger
• Insufficient cooling Passenger compartment cooling
compartment?

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 Function test 1: fogged windows
Climate control diagnostic tree

Basic check for AAC function complaints

Note:
Yes Windows fog up on outside if defroster flap is
Continue with Windows fogged on the leaky: fogged area starts at bottom and moves
1 outside? towards top

No

Note: Windows fogged on the inside

Windows can be more prone to fogging up with
the air conditioning deactivated (refrigerant
compressor may be automatically governed at
Check insides of windows for deposits/soiling
low outside temperatures) or in air recircula-
and clean if necessary
tion mode.
Also see operating instructions.

Check customer settings (flaps, outlets, air

conditioning activated?) and explain correct
operation to the customer if necessary

Check air filter for moisture and replace or elim-

inate moisture if necessary

No Moisture in the
vehicle interior detectable?
e.g. floor mats, door trim,
floor panels

Yes

Eliminate moisture and its cause. Possibilities:

• Body leaks
• Condensation hoses Model series 169/245
• Check air intake f83.65-P-2370A
• Sliding roof drainage
• Firewall openings
• Water drains

Yes
Complaint eliminated?

No

Continue with function test 3:

Blower/air ducting

Only with windows fogged on inside:

No
Continue with function test 5: Complaint eliminated?
Passenger compartment cooling

Yes

Return vehicle to customer

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 Function test 1: fogged windows

Climate control diagnostic tree

Continued
1

No Windshield fogged Yes

on outside
only in center

Note: Note: Manual diffuser outlet:

Fogging of windows on the outside may occur
due to an extreme temperature difference
between the inside and the outside of the
window combined with high air humidity.
Adjust the blower outlets so that they are not
aimed directly at the windows.
Check customer settings and explain correct
operation to the customer if necessary.
Perform a function test of the defroster flap if
necessary.
Windows fog up on outside if
defroster flap is leaky: fogged area
starts at bottom and moves towards
top
This outlet is only controlled manually on some
model series and not by the air conditioning
control system (see model series description).
Check customer settings and explain correct
operation to the customer if necessary.
Perform a function test of the diffuser outlet if
necessary.

Return vehicle to customer

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 Function test 2a (code 580 and 581):
Climate control diagnostic tree

Temperatures differences in passenger compartment top/bottom,

left/right, front/rear

Note: Basic check for AAC function complaints

If installed, pay attention to cold
air reduction feature (see knowl-
edge base).
Complaint about Continue with
rear air conditioning Yes
function test 2b:
system
(SA code 582)? Rear air conditioning

No Model series 211

b83.40-P-3001A

Yes Water-regulated No
system?
(See knowledge base)
DAS actuation DAS actuation
• Duovalves • Shutoff valve/motor
• Heater circulation pump • Blend air flap(s)
• Feed unit • Heater circulation pump
• Engine-side shutoff valves • Engine-side shutoff valves

No
Check OK?

Yes Note on outside temperature sensor

(B14):
DAS actuation When outside temperatures are
Center air outlet flap increasing, the lower sensor value is
retained and stored. It is only readjusted
when the vehicle speed is > 40 km/h.
For this reason, a plausibility check of
this sensor is not meaningful.
No
Check OK?

Yes

If installed, check the following sensors for plausi-

bility using DAS
• In-car temperature sensor (B10/4)
• Overhead control panel in-car temperature
sensor (N70b1)
• Sun sensor (B32/3)
• Pressure sensor (B12 or B12/2) Note:
• Outlet air temperature sensor Check whether one or two interior
• Heat exchanger sensor temperature sensors are installed
• Evaporator sensor (see knowledge base).

No
Check OK?
Note on AUTO mode:
Cooling: The center level is intention-
Yes ally actuated more powerfully than
the other levels when cooling.
Heating: The warm air output is
No Is the evaporator sensor intentionally more powerful at the
properly seated in the AC foot level during heating. The center
housing? level may be closed in AUTO mode
Yes (including in rear).
Booster blowers may be shut off in
Continue with Continue with AUTO mode.

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2.2/13 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

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 Function test 2b: rear air conditioning (SA 582):

Climate control diagnostic tree

Temperatures differences in passenger compartment top/bottom,
left/right, front/rear

Continued Continued

1 2

Ascertain and rectify the cause of

the fault Yes
Complaint eliminated?

No

Continue with function test 3:

Blower/air ducting

Yes
Complaint eliminated?

No

Check internal sealing of body for

leakage/drafts and eliminate if Model series 203/209
necessary
DGI72.00-P-036450

Normalize power windows and

sliding roof

No
AAC operation
is OK?

Yes
Continue with function test 5:
Passenger compartment cooling

Return vehicle to customer

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 2.2/14

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 Function test 3: blower/air ducting
Climate control diagnostic tree

Basic check for AAC function complaints

1. Check interior combination filter for contamination and replace if necessary

2. Noise check of interior blower fan for unobstructed movement/foreign objects; remove foreign objects if
necessary
3. Visual check of duct between engine compartment and blower, clean if necessary

Yes
Complaint eliminated?

No

Use DAS to check blower regulator and motor individually:

Model series 163 1. Check power supply to component A32 and N22/7
2. Check component A32n1 via actual value
DGI83.30-P-007993
3. Test actuation of component A32m1.
4. Check signal to component A32

Blower running. No air from Yes The evaporator may be iced up.
any outlets?

No

Continue with function test 5:

Yes
Complaint eliminated? Passenger compartment cooling

No

Check air recirculation flap and, if applicable, back pressure valve (see model series documentation)
for proper operation
• Opens correctly/closes correctly/leaktight/complete
• Opens/closes in correct direction

Note on AUTO mode:

Cooling: The center level is intentionally
Yes actuated more powerfully than the other
Complaint eliminated?
levels when cooling.
Heating: The warm air output is inten-
tionally more powerful at the foot level
during heating. The center level may be
No closed in AUTO mode (including in rear).
Booster blowers may be shut off in AUTO
mode.

Continued on the next page Continued on the next page

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2.2/15 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

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 Function test 3: blower/air ducting

Climate control diagnostic tree

Continued Continued

1 2

Test booster blower via DAS actuation

Yes
Complaint eliminated?

No
Note:
Continue with function test 8: For function test 8: Do not test flaps in
Manual flap test AUTO mode, actuate them individually.

No Yes
Function OK?

Ascertain and
rectify the cause

No Back to starting point

Complaint eliminated? (e.g. Check I, II, 1 or 2)

Yes

Return vehicle to customer

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 2.2/16

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 Function test 4: AC control panel
Climate control diagnostic tree

Note:The operating unit is NOT usually the cause of problems with the Note:
air conditioning. First check all the other components in the air condi- On most model series, the air recirculation button flashes in diagnostic
tioning systems in accordance with the diagnostic trees! mode. This is not a fault; it indicates diagnostic mode when the DAS is
plugged in.

Note:
Rear operating units on vehicles with code 581 are really only switches
(except on model series 220) that transfer signals to the front air condi-
tioning control unit.

Basic check for AAC function complaints

Depending on model
series:
ACOFF lights up constantly or Yes f83.30-P-1760AK
A/C flashes after actuation and goes out f83.30-P-1760CW
again? f83.30-P-1760RT
f83.30-P-1760V
f83.30-P-1782A
No

No Operating unit
nonfunctional?

Note: Yes
Depending on the vehicle
in question, the coding
indicating whether or not Ensure proper power supply
an air conditioning system
is installed is coded in
different control units (e.g.
EZS, CGW etc.).
Code air conditioning
(variant coding)

No
Individual buttons
nonfunctional? Reset:
• Ignition off, remove key
No • Unplug DAS
Yes Complaint eliminated?
• Perform circuit 30 reset (5 minutes)
• Normalize flaps, windows, sliding roof

Yes

Continued on the next page

Return vehicle to customer
1

Continued on the next page

2.2/17 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

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 Function test 4: AC control panel

Climate control diagnostic tree

Continued
1

Perform button test using

DAS

Process any
faults found

Reset:
• Ignition off, remove key
No
Complaint eliminated? • Unplug DAS
• Perform circuit 30 reset (5 minutes)
• Normalize flaps, windows, sliding roof

Yes

Return vehicle to customer Continued

2

No
Display complaint?

Yes

No Yes
Does the complaint
occur intermittently?

Perform lights test Check function

in DAS of day/night
sensor

Check connector at
operating unit and at
driver-side SAM

Reset:
• Ignition off, remove key
• Unplug DAS No
Complaint eliminated?
• Perform circuit 30 reset (5 minutes)
• Normalize flaps, windows, sliding roof
Yes

Return vehicle to customer

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 2.2/18

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 Function test 5: passenger compartment cooling
Climate control diagnostic tree

Basic check for AAC function complaints

M273 in model series 221 Model series 169

DGI83.55-P-036469 DGI83.30-P-038563

Note:
The test can be found under DAS menu item Perform DAS
"Function check". "Refrigerant circuit test"

Note:
This test may also help rectify
problems with rear systems
(SA 582).
Then continue with test 2b for
rear systems (SA 582).
After end of DAS test, perform manual test of air condi-
tioning without DAS.
Pay attention to complaints: Adjust settings and ambient
conditions as per reception protocol.

Yes No
Complaint eliminated?

Continue with function test 2:

• Temperature differences in passenger Yes Function test 7:
compartment top/bottom, right/left, Evacuation
front/rear of refrigeration circuit already
performed?
• Too cold/too warm

No

Continue with function test 7:

Return vehicle to customer Refrigeration circuit evacuation

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 Function test 6: refrigeration circuit leaks

Climate control diagnostic tree

Note:
After opening the refrigeration circuit, new sealing rings must always
be used at the separation points when assembling. Care must be taken
to ensure that they are not pinched when assembling the parts
(assemble the lines straight).
Note:
Temperature changes during the pressure test can cause pressure
surges. It is essential to ensure constant ambient conditions.

Basic check for AAC function complaints

Continue with function test 6b:

Vehicle outside Complaint about refrigeration circuit
term of warranty? leaks on vehicles outside term of
warranty

All model series:

Evacuate system. Then fill system with nitrogen
c83.30-P-0005-01A
and maintain pressure at 15 bar

Apply leak detector spray to all relevant parts

Yes
Leak found?

All model series:

No DGI83.00-P-037689

Release nitrogen, fill system with specified quantity of refrigerant,

return the oil quantity removed to the system and add contrast
agent

Note:
This operation step is intended
to ensure that there are no
residual traces present from
repairs performed in the past. Before leak detection:
Leaks can only be clearly local- • Illuminate the entire engine compartment with a UV lamp
ized once any traces of old • Remove any traces of contrast agent using special cleaner
contrast agent are removed. • Engine wash

Leak detection with the aid of contrast agent

and UV lamp

Yes
Leak found?

No

Remove E-valve and inspect area between E-valve and firewall for
contrast agent with UV

Continued on the next page Continued on the next page

1 2

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 2.2/20

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 Function test 6: refrigeration circuit leaks
Climate control diagnostic tree

Continued Continued
1 2

Yes
Leak found?

No

All model series: Check evaporator for leaks separately at 20 bar

u83.30-P-0001A

All model series:

c83.30-P-0005-01A

No
Replace evaporator Evaporator leaktight?

Yes

Use new seals when assembling

• Replace any leaking components

• Use new seals
• Illuminate the entire engine compartment with a UV lamp
• Remove traces of contrast agent using special cleaner
• Engine wash

Note:
Fill system with specified quantity of refrigerant
After refilling, if ACOFF is perma-
and return the oil quantity removed to the
nently lit or if
system.
A/C flashes after actuation and then
goes out again, perform a reset:
• Ignition off, remove key
• Unplug DAS
• Perform circuit 30 reset
(5 minutes)
• Normalize flaps, windows, sliding
roof

Yes No
Complaint eliminated?

Continue with function test 5:

Return vehicle to customer Passenger compartment cooling

2.2/21 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

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 Function test 6b: refrigeration circuit leaks

Climate control diagnostic tree

Complaint about vehicle outside term of warranty

Basic check for AAC function complaints

Yes Ask customer:

Was vehicle already in workshop
with this complaint?

No

Check vehicle age and maintenance

after expiry of warranty period

Note:
Ask customer: "Recent past" means, for
Yes
Did the complaint occur suddenly example, that the air condi-
or in the recent past? tioning still operated properly
after the last winter period.

No

Evacuate system and establish the fill quantity

Yes System significantly underfilled

(fill quantity < 50%)?

No

Refill system with specified quantity of refrig-

erant, return the oil quantity removed to the
system and add contrast agent
Note:
This operation step is intended
to ensure that there are no
residual traces present from
• Illuminate the entire engine compartment with a UV lamp repairs performed in the past.
Leaks can only be clearly local-
• Remove any traces of contrast agent using special cleaner
ized once any traces of old
• Engine wash contrast agent are removed.

Continued on the next page Continued on the next page

1 2

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 2.2/22

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 Function test 6b: refrigeration circuit leaks
Climate control diagnostic tree

Complaint about vehicle outside term of warranty

Continued Continued
1 2

Note:
If AC/ACOFF flashes continuously
after complete refill, perform reset.
Reset:
• Ignition off, remove key
Function test • Unplug DAS
• Perform circuit 30 reset
(5 minutes)
• Normalize flaps, windows, sliding
roof

Discuss further procedure, repair Discuss with customer:

and consequential costs with Vehicle check:
customer. • For leaktightness after 3 months
It may be possible to proceed as per using UV leak detection
the diagnostic trees in the Tech-
• Or after repeat occurrence of
nology Guide for Vehicle Climate
Control regardless of the age of the complaint
vehicle.

Continue with function test 6: Return vehicle to customer

Refrigeration circuit leakage

2.2/23 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

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 Function test 7: refrigeration circuit evacuation

Climate control diagnostic tree

Basic check for AAC function complaints

Does the
shaft of the
Yes No
refrigerant compressor turn
when the engine is running?

• Extract and weigh refrigerant • Extract and weigh refrigerant

• Weigh extracted oil • Weigh extracted oil

Fill quantity < 80% of No No

Refrigeration circuit
standardized filling quantity?
overfilled?

Yes Yes

Result of
DAS refrigeration circuit test Yes All model series:
"The refrigeration circuit is overfilled c83.30-P-1782-01A
or clogged"?

No

Note:
Fill system with specified quantity of refrigerant
After refilling, if ACOFF is perma-
Continue with Check 6: and return the oil quantity removed to the
nently lit or if
Refrigeration circuit leakage system.
A/C flashes after actuation and then
goes out again, perform a reset:
• Ignition off, remove key
• Unplug DAS
• Perform circuit 30 reset
(5 minutes)
• Normalize flaps, windows, sliding
roof

Yes No
Complaint eliminated?

Continue with function test 5:

Return vehicle to customer Passenger compartment cooling

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 2.2/24

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 Function test 8: manual flap test
Climate control diagnostic tree

Note: Note:
Model series 169 with code 580: This test should be performed without DAS.
Certain flaps are controlled manually using Bowden cables. It serves to identify broken actuating arms or defects in kinematically
linked flaps which cannot be detected electrically.

Start engine

Note: Activate air conditioning Note:

The FlashFog logic prevents actuation of (observe operating concept: A/C – ACOFF) Do not check the flaps in AUTO mode, but
the outlets for the windshield for approx. Blower stage 2-3., actuate them individually.
30 seconds. temperature 18 °C (but not LO/LO)

Note:

If installed, pay attention to cold air reduc-

tion feature
(see model series documentation on

Manually check individual flaps: Is sufficient air noticeable at all flaps?

Manually set the following flap positions in sequence and check:
• Center air outlet (1)
(note cold air reduction and center outlet kinematics depending on equipment
installed, see model description)
• Side air outlets in dashboard (2)
• Footwell air outlets (3)
• Windshield (4)
• Diffuser outlet (5)
• Rear compartment
- Center vent (6a)
- Side vents (6b)
- Footwell vents (6c)

Repair faults if necessary,

return to starting point if necessary

2.2/25 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

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 2. Complaint about stationary heater system

Stationary heater diagnostic tree

Note:
This diagnostic tree only applies to the STH system.
See "Climate control diagnostic tree" for function "Heating during driving operation".

Check tank content: Note on transitional period between seasons:

Tank must be at least ¼ full with vehicle parked on Is the fuel in the tank suitable for winter condi-
level ground. tions?
The STH fuel line may be jellified.

Run stationary heater to clean it out:

Start STH using DAS, open all windows, set Note:
temperature control to "High" Air bubbles may form in the fuel line if the STH is
not used for an extended period or due to the
effect of heat on the fuel line.
Refill fuel line by restarting the STH several times.
In particular, this may be necessary the first time
the STH is operated after the summer period.
Note:
Event "Consumer shutoff" in the vehicle power
supply control unit (if installed) causes the STH to
remain deactivated or to shut off if there is under-
voltage in the on-board electrical system. If
consumer shutoff is active or stored in the vehicle
power supply control unit, the on-board electrical
system, power supply and/or vehicle battery(-ies)
must be checked.

Note:
If the STH is electronically locked (fault interlock),
it cannot be activated. Deactivate the (crash) lock
using DAS if necessary.

Complaint Yes
Return vehicle to customer
eliminated?

No

STH noise Yes Continue with

complaint? I: STH noise complaint

No

STH function Yes Continue with

complaint? II: Basic check for
STH function complaints

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 2.3/1

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 I: STH noise complaint
Stationary heater diagnostic tree

Reproduce ambient conditions Note:

as per customer description The engine is generally cold when the
(see reception protocol) customer uses the STH, allow vehicle to
cool overnight if necessary.

Note:
Model series 203 up to year of manu-
facture 2004:
Check air intake hose of STH for
protruding damping material and
replace if necessary.
Check:
1 Air intake hose for STH for unrestricted flow
• Clogging
• Attachment/clear intake opening
2 STH installation space for foreign objects
Check:
• Exhaust pipe for damage or clogging.
Test exhaust pipe air outlet using DAS
"Combustion air blower actuation".
• Output and rotation direction of STH
combustion air blower motor
(if motor connector was disconnected,
e.g. during repair, and then reconnected
with the polarity reversed, the motor
may be rotating in the wrong direction).
Check rotation direction via exhaust pipe
air outlet using DAS "Combustion air
blower actuation".

Complaint Yes
eliminated? Return vehicle to customer

No

Start STH using switch on control panel

Pay attention to activation/shutoff conditions of STH
(including ambient conditions such as outside temperature
and coolant)

A certain level of noise due to combustion and air

intake is unavoidable, particularly when the STH is
Intake/ Yes started, and is considered normal. If necessary,
combustion check the CO2 setting using DAS.
noises?

No

If necessary, check/adjust exhaust

emission values of STH f83.70-P-1177M

Note:
The noises produced by
the STH can change
according to its operating Ensure STH is operating properly.
condition (e.g. startup,
combustion, run-on). This
is normal.

Inform customer of facts.

Continued on the next page Return vehicle to customer

2.3/2 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

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 I: STH noise complaint

Stationary heater diagnostic tree

Continued

Noise is normal:
Following causes are known:
• Insufficient tank fill level, vehicle is often
Deflagration Yes positioned on an excessively steep slope
noises? • Outgassing (gasoline engines), fuel in feed line
evaporates over time
Remedy: Use STH more often
No

Inform customer of facts.

Return vehicle to customer

Continuous combustion
air blower noise?
Noise is normal:
• Can change as rpm of combustion air blower
Yes
changes (e.g. during startup)
• Frequency may be uniform (under full load)

No

Inform customer of facts.

Return vehicle to customer

Noise is normal: Check metering pump for correct

seating, check soundproofing
• Pulsing noise of fuel metering
Clicking noises? Yes (pump may not contact body).
pump
• Pulsing noise of pulsed valves or
feed unit

No

Return vehicle to customer

Continued on the next page

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 2.3/3

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 I: STH noise complaint
Stationary heater diagnostic tree

Continued

Gurgling Check check valve in engine vent line

noises from Yes (model series 171, model series 211
engine cooling system? with M271)

No

Possible air pocket in engine water

circuit. Air pockets can also be caused by
Remedy: Refill engine cooling system repair work on the cooling system.
using vacuum (it may be necessary to
perform this procedure several times)

Noise source not in Noise

Yes still
heating system
exists?

No

Localize noise source and eliminate,

inform customer Return vehicle to customer

2.3/4 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

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 II: Basic check for STH function complaints

Stationary heater diagnostic tree

Complaint: Yes Continue with function test 1:
stationary heater smokes? Stationary heater smokes

No

Continue with function test 2:

Activation not possible using
remote control, control panel switch
or instrument cluster
(start time preselection)?
Activation not possible using remote
Yes control, control panel switch or
instrument cluster (start time prese-
lection) stationary heater does not
start

No

Yes Continue with function test 3:

Activation using
remote control faulty? Activation using remote control faulty

No

Activation using switch Yes Continue with function test 4:

on control panel Activation using switch
faulty? on control panel faulty

No

Yes Continue with function test 5:

Activation on
instrument cluster (start time preselection) Activation on instrument cluster
faulty? (start time preselection) faulty

No

Yes Continue with function test 6:

Complaint:
Poor STH heat output? Poor STH heat output

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 2.3/5

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 Function test 1: stationary heater smokes
Stationary heater diagnostic tree

Basic check for STH function complaints

Note:
Model series 203 up to year of
manufacture 2004:
Check air intake hose of STH for
protruding damping material and
replace if necessary.
Ensure air supply for STH present
Check:
• Exhaust pipe for damage or clogging.
Test exhaust pipe air outlet using DAS
Check: "Combustion air blower actuation".
1 Air intake hose for STH for unrestricted flow • Output and rotation direction of STH
• Clogging combustion air blower motor
• Attachment/clear intake opening (if motor connector was disconnected,
2 STH installation space for foreign objects e.g. during repair, and then reconnected
with the polarity reversed, the motor
may be rotating in the wrong direction).
Check rotation direction via exhaust
pipe air outlet using DAS "Combustion
air blower actuation".
Air supply
No for STH
present?

Yes

Ensure stationary heater is oper- Run stationary heater to clean it out:
ating properly Start STH using DAS, open all windows, set
temperature control to "High"
Yes STH runs
Return vehicle to customer
without smoking?
Note:
Air bubbles may form in the fuel line if the
STH is not used for an extended period or
due to the effect of heat on the fuel line.
This can result in smoke formation.
Refill fuel line by restarting the STH several
times. In particular, this may be necessary
the first time the STH is operated after the
summer period.

No

Check/adjust exhaust emission values of STH
Note AR83.70-P-1177M:
Readjust exhaust emission values of STH
Adjust exhaust emission values using Star
Diagnosis:
Menu item Control units-Stationary heater-
Control unit adaptations-CO2 setting

STH runs No
without smoking?

Yes

Ensure that remote control, switch on control
panel and combined function of stationary
heater are operating properly
Continue with function test 2:
Activation not possible using remote
control, control panel switch or
instrument cluster (start time prese-
lection)
stationary heater does not start

Return vehicle to customer

2.3/6 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

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 Function test 2:

Stationary heater diagnostic tree

Activation of STH not possible using remote control, control panel switch or instrument cluster
stationary heater does not start

Note: Basic check for STH function complaints Note:

The battery cannot reach its Event "Consumer shutoff" in the
optimum charge level if the vehicle vehicle power supply control unit
is driven over short distances at a (if installed) causes the STH to
low engine speed with high current Check on-board power supply remain deactivated or to shut off
consumers frequently switched on voltage/ if there is undervoltage in the on-
(e.g. heated rear window, heated vehicle battery(-ies) board electrical system. If
seats etc.). General rule for consumer shutoff is active or
optimum charge level: stored in the vehicle power
heating time = driving time supply control unit, the on-board
Check STH shutoff voltage, electrical system, power supply
adjust if necessary and/or vehicle battery(-ies) must
be checked.

No Voltage under Yes

switch-off threshold?
(see DAS for values)
Test and charge battery(-ies)

Check fuel quantity in

fuel tank
Ensure stationary heater is operating
properly

Fuel tank must be at least ¼ full with

vehicle parked on level ground
Return vehicle to customer

Note:
Air bubbles may form in the fuel line if the STH is not used
for an extended period or due to the effect of heat on the
No Sufficient Yes fuel line. Refill fuel line by restarting the STH several times.
fuel in tank? In particular, this may be necessary the first time the STH
is operated after the summer period.

Fill up with fuel

Refill fuel line by starting STH several Note:

Complaint No times, pay attention to fault inter- Fault interlock can be
eliminated? lock. erased using DAS.

Yes

Continue on the next page with Continue on the next page with

1 2

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 Function test 2:
Stationary heater diagnostic tree

Activation of STH not possible using remote control, control panel switch or instrument cluster
stationary heater does not start

Continued Continued

1 2

Yes
Complaint
eliminated?

Note: No Model series 203, 209,

Advise the customer that 211, 219:
air bubbles can form in v83.70-P-0010A
the fuel line if the STH is Check intake hose for STH
not used for a long time in fuel tank/extend if
or due to the effects of necessary, check for
high temperature. Refill correct position
fuel line by restarting the
STH several times.

Run stationary heater to

Inform customer clean it out:
"Fuel tank muss must be Start STH using DAS,
open all windows, set Yes Complaint
at least ¼ full"
temperature control to eliminated?
"High"

Return vehicle to customer

Electrical
No connector on
heater unit is OK?

Yes
Repair:
u83.70-P-0001B repair wiring harness for
power supply

Continued on the next page

2.3/8 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

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 Function test 2:

Stationary heater diagnostic tree

Activation of STH not possible using remote control, control panel switch or instrument cluster
stationary heater does not start

Continued

Check fuel delivery quantity of

STH metering pump with DAS

Fuel quantity is OK?

Yes
Ensure fuel supply is OK. Affected components:
• Pump
Yes • Lines
STH is OK?
If necessary, use separate fuel supply, check line components individu-
ally for clogging
No

Check
• Circulation pump Note:
• Stationary heater shutoff valve See component overview for installation
location
Replace if necessary

Yes No
STH is OK? All model series
u83.70-P-0010A

Yes Burner inserts No

replaceable separately?

Replace glow pin with Replace STH and

burner insert teach in again

Ensure that remote control, switch on control panel and combined function of
stationary heater are operating properly

Return vehicle to customer

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 2.3/9

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 Function test 3: remote control activation faulty
Stationary heater diagnostic tree

Note: Basic check for STH function complaints

The range and/or operation of the
remote control can be influenced or
impaired by a number of different
factors (e.g. garage door openers, Check batteries of
cordless telephones, transmitter remote control
masts, power lines) or obstacles
(e.g. buildings).
Inform customer if necessary.

Press "ON" button, LED must light up green

Press "OFF" button, LED must light up red

T70 and T90: Yes

Does the LED in the remote
control transmitter flash
orange?

No

T100:
No Does a battery symbol
appear in the display
of the remote control?

Yes

Replace batteries

Yes
Complaint eliminated? Return vehicle to customer

No

Check plugs/connections/lines/power supply of Tele-

start

Check whether antenna connection/telephone

connection are connected correctly or swapped incor-
rectly

Yes
Complaint eliminated? Return vehicle to customer

No

Continue with

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 Function test 3: remote control activation faulty

Stationary heater diagnostic tree

Note, T70 only:
STH cannot be actuated in
warm outside temperatures
(ventilation is performed
instead). In this case, switch
the ignition to stage 2 (circuit
15 on) and set the tempera-
ture range on the AC oper-
ating unit to Max/Hi.
The STH now outputs warm
air despite the high outside
temperature.
Continued
1
Teach in STH remote control manually: T70/90/100: Note, T70 only:
• In the vehicle, hold down the instant heat button on the control panel Remote control T70 may
until the red LED in the instant heat button starts to flash. not be inside the vehicle
• Release button during the teach-in
• Within 5 sec, press the OFF button on the remote control until the red process.
LED on the remote control flashes
• Teach-in process complete

Teach-in process Yes

successful?

No

Teach in remote control again using DAS:

Menu item Stationary heater, Control unit adaptations,
Teach-in of component A8/3

Teach-in process Yes

successful?

No

Check receiver of radio remote control using second

remote control (teach in if necessary)

Yes Receiver of
radio remote control is OK?

No

Check wiring harness and STH antenna splitter connec-

tors

Replace defective radio Receiver of Yes

remote control radio remote control is OK?

No

Replace radio remote control receiver

Ensure that remote control, switch on control panel and combined function of
stationary heater are operating properly

Return vehicle to customer

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 Function test 4:
Stationary heater diagnostic tree

Activation using switch on control panel faulty

Basic check for STH function complaints

Perform switch test using DAS

Yes Switch OK
Check wiring
according to DAS?

No

Ensure switch operates properly,

replace if necessary

Ensure that remote control, switch on control panel and

combined function of stationary heater are operating prop-
erly

Return vehicle to customer

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 Function test 5:

Stationary heater diagnostic tree

Activation on instrument cluster faulty

Basic check for STH function complaints

Note:
Check coding, STH must be coded in
CGW or EZS.

No Time set
Set clock
correctly?

Yes

Note:
No Logic change on new model series:
Inform customer Start/departure time entry of departure time instead of
selected correctly? heater start time

Yes

Wiring Yes
of instrument cluster is
OK?

No

Replace wiring

See: Check bus subscribers individually

Stationary heater system over- and ensure that they operate prop-
view erly

Ensure that remote control, switch on control panel and

combined function of stationary heater are operating prop-
erly

Return vehicle to customer

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 2.3/13

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 Function test 6: Poor heat output
Stationary heater diagnostic tree

Basic check for STH function complaints

Continue with 1: Does

Yes complaint also occur
Complaint about during driving operation?
climate control system

No
Note: Note:
If the on-board power supply voltage drops An insufficient heating period or excessively low
under the critical value during STH operation, preselected temperature on the control panel
the STH switches off and cannot regulate to the can result in the interior compartment not being
desired temperature. preheated to the desired temperature.

No Time set
Set clock
correctly?

Yes

Note:
No Logic change on new model series:
Inform customer Start/departure time entry of departure time instead of
selected correctly? heater start time

Yes

Temperature preselection Yes

set correctly on
instrument cluster?

Note:
On model series 211, 251 and 164,
the specified temperature for the
stationary heater can be preselected
in the range from 20 to 24 °C.
At temperatures lower than 20 °C,
the temperature is automatically
regulated to 20 °C and at tempera-
tures greater than 24 °C, the temper-
ature is automatically regulated to
24 °C.
No
Inform customer about function:
STH heats up to the temperature set on
the AC operating unit
Continue with function test 2:
Activation not possible using remote
control, control panel switch or
instrument cluster (start time prese-
lection)
stationary heater does not start

Return vehicle to customer

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 General

Knowledge base
The knowledge base contains important information Remedies for retrofitted stationary heaters
and describes general features of the vehicle climate
This guide only deals with stationary heaters that are
control systems on Mercedes-Benz passenger cars.
installed in the vehicle at the plant (identifiable via SA
The indexes for the individual model series describe
code 228).
the features specific to each model. These are struc-
tured as follows: The advice contained in this guide may help to trouble-
shoot retrofitted systems but has only been tested on
• Overview of operation and a description of the
systems installed ex plant.
individual functions
• Data flow chart For questions regarding complaints about retrofitted
• Block diagram variants, contact your relevant LC or the manufacturer
• Overview of the relevant components (actuators Webasto at the hotline number +49 (0)1805-932278.
and sensors) with installation location*, function,
task and, where relevant, the consequences of
failure
*The installation locations are always specified in the
direction of travel. These may differ in right-hand drive
vehicles, where the components are generally to be
found on the opposite side of the vehicle.

i Note
The system overview, data flow and block
diagrams are shown on a vehicle with the full
equipment (with codes 581, 582). The differences
i Note
in the components in the various equipment pack-
The production breakpoints listed are approxi- ages (code 580, 581, 582) are shown in the over-
mate. They may vary as modifications are phased view of components.
in to production.

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 General
Knowledge base

Code list:

Code Designation
228 Stationary heater
413 Panoramic sunroof
414 Power glass tilting/sliding roof
417 Louvered sunroof
450 Taxi version
511 Audio 50 APS including DVD changer
512 COMAND APS including DVD changer
527 COMAND APS (with navigation)
580 Automatic air conditioning
581 Comfort automatic air conditioning
582 Rear air conditioner
584 Rear power windows (2 doors)
589 Booster blower for rear-seat passengers
848 Power side vent windows
872 Electrically heated left and right rear seats
873 Right and left front seat heaters
875 Heated windshield washer system
913 Air conditioning preinstallation for hot countries
965 Electrical preinstallation/rental vehicle

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 Water and air-regulated air conditioning systems

Knowledge base
Water-regulated air conditioning
Model 171, 215/220 and rear air conditioning in model 221

The outlet air temperature of the air conditioning system is controlled via the temperature of the heater heat
exchanger (4) and the evaporator (3). Pulsed valves (5) control the flow of coolant through the heater heat
exchanger (4). Pulsed valves (5) can only be either fully open or fully closed; intermediate positions are not
possible. The closing and opening times of the pulsed valve (5) depend on the target temperature that has
been selected in the vehicle interior. Evaporator and heat exchanger sensors are used for regulation.

Cooling
When the temperature selector wheel is at the
"Min" position or there is no heating request from
the AAC [KLA] control unit, the pulsed valve (5) is
closed and the supply to the heater heat exchanger
(4) is shut off.
The fresh or recirculated air is directed to the air
outlets without being heated by the heater heat
exchanger (4).

P83.30-4422-00

For legend see 3.2/3

Temperature control
When the temperature selector wheel is in an inter-
mediate position, the pulsed valve (5) is opened
according to the heat requirement in the interior
compartment.
The lower the heat requirement, the shorter the
opening times of the pulsed valve (5). Therefore,
less warm coolant flows through the heater heat
exchanger (4) and the heat output is reduced.

P83.30-4423-00

For legend see 3.2/3

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 Water and air-regulated air conditioning systems
Knowledge base

Heating
When the temperature selector wheel is at the
"Max" position or there is a maximum heating
request from the AAC [KLA] control unit, the pulsed
valve (5) is opened and the supply to the heater
heat exchanger (4) is constantly open.
The fresh or recirculated air is heated at the warm
heater heat exchanger (4) and directed to the air
outlets.

P83.30-4424-00

For legend see 3.2/3

Air-regulated air conditioning

Model 164, 169, 245, 203, 209, 211, 219, 221 Front air conditioning, 230, 251, 204, X164,
207, 212

The outlet air temperature of the air conditioning is regulated via blend air flaps. These steplessly regulate the
air flow of warm air which flows through the heater heat exchanger (4) and fresh air which flows through the
evaporator (3). The evaporator sensor and, depending on model, other temperature sensors in the air outlets
(cockpit) air used to regulate the air flow.

Cooling
When the temperature selector wheel is at the
"Min" position or there is no heating request from
the AAC [KLA] control unit, the fresh or recirculated
air is directed by the blend air flap through the evap-
orator (3) and past the heater heat exchanger (4).
The fresh or recirculated air reaches the air outlets
without being heated.

P83.30-4419-00

For legend see 3.2/3

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 Water and air-regulated air conditioning systems

Knowledge base
Temperature control
When the temperature selector wheel is in an inter-
mediate position, the blend air flap is regulated
according to the heat requirement in the interior
compartment. As the heat requirement increases,
more fresh or recirculated air is directed from the
evaporator (3) via the heater heat exchanger (4).
The temperature of the air mixture rises and is
directed to the air outlets.

P83.30-4420-00

Heating
When the temperature selector wheel is at the
"Max" position or there is a maximum heating
request from the AAC [KLA] control unit, the fresh
or recirculated air drawn in by the blower motor is
directed by the blend air flap through the warm
heater heat exchanger (4) only where it is heated.
The heated air is directed to the air outlets.

P83.30-4421-00

Legend
1 Dust filter
2 Activated charcoal filter
3 Evaporator
4 Heater heat exchanger
5 Pulsed valve

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 Refrigerant circuit
Knowledge base

Without rear air conditioning

P83.40-3773-00
Legend, see page 3.2/5

With rear air conditioning

P83.40-3774-00
Legend, see page 3.2/5

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 Refrigerant circuit

Knowledge base
Hybrid with rear air conditioning

P83.40-4565-00

A High pressure, gaseous 5 Expansion valve

B High pressure, liquid 6 Front evaporator
C Suction pressure, liquid 7 Front evaporator temperature sensor
D Suction pressure, gaseous 8 Shutoff valve
9 Rear evaporator
1 Refrigerant compressor 10 Rear evaporator temperature sensor
2 Condenser 11 High-voltage battery module
3 Fluid reservoir 12 High-voltage battery cooling shutoff valve
4 Refrigerant pressure and temperature sensor

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 Heating circuit
Knowledge base

Standard equipment

1
9

Legend, see page 3.2/7 P83.25-2292-00

With stationary heater and heated windshield washer system

5
2

3 1
6 9

Legend, see page 3.2/7 P83.25-2294-00

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 Heating circuit

Knowledge base
With stationary heater, heated windshield washer system and rear heater

8 4

3
5
2

1
3 9
6

P83.25-2293-00

1 Engine 5 Windshield washer system

2 Coolant pump 6 Stationary heater
3 Switchover valve 7 Rear heater heat exchanger
4 Front heater heat exchanger 8 Shutoff valve, AC-side
9 Shutoff valve, engine-side

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 Explanation of "refrigerant compressor shaft"
Knowledge base

Limiter

An initial qualified assessment of the functionality

of the refrigerant compressor (A9) can be gained
from a visual inspection of the shaft (see diagram).
If the shaft does not turn while the engine is
running, then the torque limiter is broken and the
refrigerant compressor (A9) is defective. In some
model series or engine versions, the view of the
refrigerant compressor shaft may be obstructed.
The shaft can be viewed by lifting the vehicle on a
lifting platform or by using additional tools (e.g.
mirrors). When doing this, always comply with the
P83.40-3227-00
regulations governing work in the engine compart-
Refrigerant compressor (A9) with marked refrigerant
ment while the engine is running. compressor shaft
See Workshop Information System (WIS).

Magnetic clutch

Depending on the model series and engine, a refrig-

erant compressor magnetic clutch (A9y1) may also
be installed in addition to the torque limiter. This
can be used to completely decouple the refrigerant
compressor from the power flow in the belt drive.
This provides additional fuel savings.
Depending on the version of the refrigerant
compressor, the magnetic clutch may be concealed
by a protective cover on the end face. A refrigerant
compressor with magnetic clutch can be identified
by its 4-pin connector plug.
Here it is also the case that the refrigerant
compressor shaft must turn at the same time when
the refrigerant compressor is switched on and the
magnetic clutch is operational.
See Workshop Information System (WIS).

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 Outside temperature/LIN stepper motors sensor value

Outside temperature sensor value
The sensor value for outside temperature is measured
in the area of the front bumper of the vehicle. This
means that there are driving situations where the
measured value does not correspond to the actual
ambient temperature. A good example of this is when
the vehicle is driven slowly with a warm engine. In this
case, the measured outside temperature value can be
significantly higher than the actual ambient tempera-
ture.
The sensor value is therefore processed for the
climate control system under this type of driving
condition.
This means that in the workshop the processed value
for the climate control system does not always match
the ambient temperature in the workshop.
For some workshop tests (e.g. investigations of
climate control comfort) it is therefore necessary to
either perform the test outside of the workshop while
driving or to drive the vehicle into the workshop with
the engine cold (engine temperatures
< approx. 40 °C) or to wait until the engine is cold
(leave vehicle to cool down overnight).
Knowledge base
by the diagnosis system and represents 100% of
the possible adjustment range. A large deviation
(> 200 steps) indicates that a mechanical problem
may be present (e.g. blockage or sluggishness, broken
stop or disconnected linkage).
The stepper motors can recognize the blockage by the
flap stop and report this back to the AC operating unit.
Limp-home mode:
If a stepper motor is energized but does not receive
any messages on the LIN bus for more than approx.
2 s, it switches to limp-home mode. In this case, warm
air is blown on to the windshield, the defroster and
blend air flaps open and the other flaps are closed at
the "zero" position.
Once communication with the stepper motors has
been restored, the system starts to operate normally
again without any further action. The corresponding
fault codes will be stored in the fault memory.

LIN stepper motors

LIN stepper motors are installed in model series 169,

245, 164, 251, 221, 204 and future model series.
They are connected to the AC operating unit via a joint
4-pin (power supply, ground, data input, data output)
data line (LIN bus) and receive their adjustment
commands from the AC operating unit. Each motor is
given a unique separate address during production,
which is then stored. If individual addresses are lost or
if motors are changed during repairs, the motors must
be automatically re-addressed via Star Diagnosis.
Before performing automatic addressing ensure
that all motors are connected and energized.
For the air conditioning to operate properly, the AC
operating unit must know the adjustment range of
each individual flap on the air conditioner housing. The
air conditioning learns the adjustment ranges during
normalization. The adjustment range can be read out

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 Climate control/heater air ducting
Knowledge base

2-zone air conditioning, code 580

Cooling function P83.40-3770-00

Air is supplied to the rear seat row via the front air conditioner housing
Temperature control of the rear seat row is coupled to that of the front passenger side

Heating function P83.25-2289-00

Air is supplied to the rear seat row via the front air conditioner housing
Temperature control of the rear seat row is coupled to that of the front passenger side

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 Climate control/heater air ducting

Knowledge base
3/4-zone air conditioning, code 581

Cooling function P83.40-3771-00

Air is supplied to the rear seat row via the front air conditioner housing
Temperature control of the rear seat row is performed separately

Heating function P83.25-2290-00

Air is supplied to the rear seat row via the front air conditioner housing
Temperature control of the rear seat row is performed separately

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 Climate control/heater air ducting
Knowledge base

3/4-zone air conditioning with rear air conditioning, code 582 without rear heater

Cooling function P83.40-3772-00

Air is supplied to the rear seat row from the passenger compartment via a separate air intake
Temperature control of the rear seat row is performed separately
System has a separate refrigeration circuit

3/4-zone air conditioning with rear air conditioning, code 582 without rear heater

Heating function P83.25-2291-00

Air is supplied to the rear seat row from the passenger compartment via a separate air intake
Temperature control of the rear seat row is performed separately

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 Climate control/heater air ducting

Knowledge base
3/4-zone air conditioning with rear air conditioning, code 582 with rear heater

Cooling function P83.40-3772-00

Air is supplied to the rear seat row from the passenger compartment via a separate air intake
Temperature control of the rear seat row is performed separately
System has a separate refrigeration circuit and separate heating circuit

3/4-zone air conditioning with rear air conditioning, code 582 with rear heater

Heating function P83.25-2291-00

Air is supplied to the rear seat row from the passenger compartment via a separate air intake
Temperature control of the rear seat row is performed separately
System has a separate refrigeration circuit and separate heating circuit

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 Stationary heater radio remote control
Knowledge base

General

Range
The maximum range of the STH radio remote control
transmitter (A8/3) is approx. 300 m. The range can be i Note
reduced by:
To achieve the optimal range, the STH radio
• Sources of radio interference remote control transmitter (A8/3) must be held
• Solid objects between the STH radio remote vertically upwards during transmission.
control transmitter (A8/3) and the vehicle
• Unfavorably positioned STH radio remote control
transmitter (A8/3) relative to vehicle
• Transmitting from closed rooms

Operation via STH radio remote control transmitter (A8/3) with indicator LED (6)

Switching on
Press the ON button (3) until the indicator LED (6) in
the STH radio remote control transmitter (A8/3) lights
up green.
Switching off
Press the OFF button (2) until the indicator LED (6) in
the STH radio remote control transmitter (A8/3) lights
up red.
LED displays of STH radio remote control trans-
mitter (A8/3)
• Indicator LED (6) continuously on for two seconds T70 P83.70-5018-00

in green or red (green for switch-on, red for switch-

off): Wireless connection to the vehicle was
properly established.
• Indicator LED (6) flashing for two seconds in green
or red (green for switch-on, red for switch-off):
Wireless connection to the vehicle was not
established.
• Indicator lamp (6) continuously on for two
seconds in orange before the green or red signal
(regardless of whether flashing or continuous):
The transmitter battery is weak but transmitter can
still transmit.
• Indicator lamp (6) flashes orange for five seconds:
The transmitter battery is too weak to transmit. T90 P83.70-5184-00

1 Antenna
2 OFF button
3 ON button
6 Indicator LED

A8/3 STH radio remote control transmitter

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 Stationary heater radio remote control

Knowledge base
Operation via STH radio remote control transmitter (A8/3) with display (5)

i Note
If the battery of the STH radio remote control
transmitter (A8/3) is weak, a battery symbol
appears on the right of the display (5).

i Note
For the first time as of model series 221/216,
204, 207 and 212, the departure time and not the
starting time of the stationary heater is entered on
the instrument cluster or remote control. P83.70-5019-00
1 Antenna
2 OFF button
3 ON button
4 Call up status or set departure time
Switching on 5 Display
Press the ON button (3) on the STH radio remote
A8/3 STH radio remote control transmitter
control transmitter (A8/3).

Possible feedback

Display Meaning
Switching off
The stationary heater is switched
on. Press the OFF button (2) on the STH radio remote
control transmitter (A8/3).

Possible feedback
Signal transmission between radio
remote control and stationary Display Meaning
heater is faulty. The stationary heater is switched
off.

Heating is not possible. There is a Signal transmission between radio

fault in the heater unit or there is remote control and stationary
insufficient fuel in the fuel tank. heater is faulty.

Faulty signal transmission to

stationary heater control unit or
vehicle battery is not sufficiently
charged.

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 Stationary heater radio remote control
Knowledge base

Check status of stationary heater

Press left or right button (4). Depending on the oper-
ating state of the stationary heater, one of the
following messages appears on the display (5) of the
STH radio remote control transmitter (A8/3).

Possible displays

Display Meaning Display Meaning

The stationary heater is switched The stationary heater is switched

off. on. The number in the display of the
radio remote control indicates the
remaining heating time.

Signal transmission between radio A departure time is selected. The

remote control and stationary time on the display indicates the
heater is faulty. departure time.
As of model
series 221/
216
Faulty signal transmission to
stationary heater control unit, the
A departure time is selected. The
vehicle battery is not sufficiently
stationary ventilation is currently
charged, tank not sufficiently full
active. The time on the display indi-
(for heating) or system fault. As of model
cates the departure time.
series 221/
216

The stationary ventilation is A departure time is selected. The

switched on. The number in the stationary heater is currently
display of the radio remote control active. The time on the display indi-
As of model
indicates the remaining ventilation cates the departure time.
series 221/
time. 216

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 Stationary heater radio remote control

Knowledge base
Query status of departure time
(as of model series 204, 207, 212, 221/216)
The departure times are shown when a status query is
made and in the sequence shown in the diagram
below when the left or right button (4) is pressed
again.
The "X" symbol and the departure time appear for
each respective departure time.

Display
OFF

Button
"<" or ">"
Timeout

">" ">" ">"

Status indicator Departure Departure Departure
time 1 time 2 time 3
"<" "<" "<"

">"

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 Stationary heater radio remote control
Knowledge base

Activate set departure time

(as of model series 204, 207, 212, 221/216) i Note

• Press the left or right button (4) on the STH radio
remote control transmitter (A8/3) until the desired
departure time appears on the display (5).
• Press the ON button (3) on the STH radio remote
control transmitter (A8/3).
The "X" symbol and the departure time appear on
the display (5).
To activate the departure time the vehicle must be
within radio range otherwise "¢ FAIL" appears
on the display when the buttons are pressed.
If the vehicle is in range, the symbols and digits
described in the text appear.

Wireless connection
to vehicle

Status query
">"

"<"

Activate
Departure time 1 X 8:15 ON button

"<" ">"

Departure time 2 X 12:15 See departure time 1

"<" ">"

Departure time 3 X 21:15 See departure time 1

">"

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 Stationary heater radio remote control

Knowledge base
Deactivate set departure time
(as of model series 204, 207, 212, 221/216) i Note

Press the left or right button (4) twice on the STH radio The active departure time is deactivated by
remote control transmitter (A8/3) to call up a depar- pressing the OFF button (2) regardless of which
ture time. departure time is selected in the menu.

Press the OFF button (2) on the STH radio remote

control transmitter (A8/3).
The "OFF" symbol appears on the display (5). The
active departure time is deactivated.

Wireless connection
to vehicle

Status query
">"

"<"

Deactivate
Departure time 1 X 8:15 OFF button

"<" ">"

Departure time 2 X 12:15 See departure time 1

"<" ">"

Departure time 3 X 21:15 See departure time 1

">"

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 Stationary heater radio remote control
Knowledge base

i Note i Note
The "Set departure time" function is only possible • The longer the left or right button (4) is held
as of model series 204, 207, 212, 221/216. down, the faster the displayed time changes.
• To set the departure time the vehicle must be
within radio range otherwise "RADIO FAIL"
appears on the display when the buttons are
Set departure time pressed.
(as of model series 204, 207, 212, 221/216) If the vehicle is in range, the symbols and digits
• Press the left or right button (4) on the STH radio described in the text appear.
remote control transmitter (A8/3) until the time to
be adjusted is selected.
• Press the ON button (3) and OFF button (2)
simultaneously on the STH radio remote control
transmitter (A8/3).
The "X" symbol flashes on the display (5) on the
STH radio remote control transmitter (A8/3).
• Set the desired departure time with the left or right
button (4) on the STH radio remote control
transmitter (A8/3).
• Press the ON button (3) and OFF button (2)
simultaneously on the STH radio remote control
transmitter (A8/3).
The new departure time is stored.

Status query Store Wireless connection to

">" 8:23 vehicle

Store
ON and OFF button
"<"

Set
Departure time 1 X 8:15 ON and OFF button X 8:23

Abort
"<" ">"
Timeout

Departure time 2 X 12:15 See departure time 1

"<" ">"

Departure time 3 X 21:15 See departure time 1

">"

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 Model-specific information (climate control complaints)

Model 203/209 (C-Class/CLK-Class)

The following pages provide important information and background knowledge concerning
common air conditioning-related complaints associated with this vehicle model.
The keywords are highlighted for clarity.

Odor from air conditioning Fogged windows

The complaint "Damp air or odor of laundry just after
engine start" is due to physical laws. Fluid that accu-
mulates at the evaporator during operation is
absorbed by the air in the evaporator housing when
the blower is shut off. When the blower is activated
again, this damp air is carried into the interior
compartment within the first few minutes. Repairing
or replacing components does not remedy the
problem. This should be explained to the customer.
In the event of odor-related complaints, make sure
that there are no objects or dirt in the vehicle that
might be causing the odors (luggage compartment,
under the seats and floor mats, ashtray, stowage
compartments).
Furthermore, when air recirculation is active, odors
from dirt on shoes or floor mats may be drawn in and
circulated in the interior compartment by the blower.
Refer to the "A/C Check" to identify the source of the
odor. In this context also refer to the note "Automatic
air recirculation".
Sporadic odors may be caused by temporary environ-
mental influences such as exhaust gases from other
vehicles, tunnels, agriculture etc.
Possible causes for windows fogged on the inside
may be:
• Damp in the interior (check floor mats and
carpeting)
• Dirty windows promote window fogging so it is
important to keep the windows clean (inside and
outside).
• Driving with air conditioning deactivated (explain
to the customer that this does not save fuel
because the air conditioning systems in current
model series feature volume-controlled refrigerant
compressors)
• Badly set air outlets/flaps (particularly the center
air outlets, side air outlets, and defroster outlets).
The air flow should be directed onto the fogged
areas (see FlashFog logic).
• Fouled filters
• Driving with air recirculation activated
(exacerbated by having the air conditioning off)
• Refrigerant compressor shutoff (engine emergency
off, anti-icing protection, consumer shutoff)
Possible causes for windows fogged on the outside
may be:
• Positions of center air outlets (diffuse field) or
other flap positions. The air flow should be directed
away from the fogged areas.

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 Model-specific information (climate control complaints)
Model 203/209 (C-Class/CLK-Class)
Saving fuel by driving with the air conditioning
deactivated
All current vehicle model series are fitted with volume-
controlled refrigerant compressors (with and without
magnetic clutch). These refrigerant compressors are
tuned for optimum fuel economy because they are
only ever actuated according to requirements. This is
not visible from the outside. Therefore, switching off
the air conditioning when outside temperatures are
low has only a very slight influence on fuel economy,
but can encourage fogged windows or odors from the
evaporator. Advise the customer to leave the air
conditioning switched on all the time.
Differences between "identical" vehicles
Due to the variety of different versions and new
features introduced in the course of each year, differ-
ences in the control logic are highly probable. Further-
more, the codings may vary, meaning that fundamen-
tally different control logic systems are involved. For
this reason we strongly discourage the use of refer-
ence vehicles. This should also be pointed out to the
customer if necessary.
Differences in new vehicles of existing owners
Existing customers with new vehicles should be
advised that the functions of the air conditioning can
change with every modification year. It is therefore
highly likely that functions with which the customer
was familiar from his old car have changed in his new
vehicle. This should be explained to the customer
when selling the vehicle or when complaints are
received! Faults do not usually exist with this kind of
complaint.
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Differences of "DEFROST" function"
Depending on the vehicle model, the powerplant and
the modification year in question, there may be differ-
ences in the control/actuation of the blower when
"DEFROST" is activated.
What is more, differences in control are possible in the
same vehicle because, depending on the engine heat
output, the ambient conditions and other influencing
factors, the best possible control curve can be
selected in order to deice the windows as quickly as
possible.
Control differences
Reactions to changes in the target temperature on the
operating unit may vary considerably from vehicle to
vehicle depending on the engine heat output, the
ambient conditions and other influencing factors. In
each case the control unit selects an optimized
control curve to achieve the best possible adaptation.
For example, it is possible to change only the outlet
temperature of the air without changing the blower
stage.
Similarly, open windows, doors and sliding roof or
Vario roof can cause differences in the control of the
air conditioning in certain vehicles.
Reaction time of air conditioning
Air conditioning systems require a certain amount of
time to regulate the set temperature. Give the air
conditioning time to stabilize properly. A drastic
manual increase or reduction in the temperature or
blower stage (e.g. when starting up and in extreme
outside temperatures) does not normally produce
quicker reactions.
 Model-specific information (climate control complaints)

Model 203/209 (C-Class/CLK-Class)

Implausible regulation – single/multiple-zone sun Temperature differences
sensor
Temperature differences between the driver and front
Multiple-zone sun sensors have a substantial influ- passenger side are normal in certain model series and
ence on temperature control. When the sunlight hits should be compensated for by regulating the oper-
the vehicle at an angle, this may result in extreme ating unit manually.
differences in the outlet air temperatures and blower
outputs between the left and right sides. This effect Temperature differences between left and right
can also occur under cloudy skies due to UV radiation.
Warning for air-regulated systems: In the event of
The sensitivity of the sun sensor can be coded with
temperature differences between left/right do not
Xentry Diagnostics (XD)/Xentry DAS.
replace the shutoff valve. Separate valves (pulsed
valves) for the left and right sides exist only in water-
Implausible regulation – outside temperature
regulated systems.
indicator temperature sensor
If you cannot understand why the climate control is Poor control quality/temperature differences/
operating in a certain way, the outside temperature intermittently too hot or too cold/cold feeling
indicator temperature sensor (B14) should also be
The customer complaint "poor control quality/
taken into account. Through a simple plausibility
temperature differences/intermittently too hot or too
check (e.g. comparison of outside temperature value
cold/cold feeling" may be caused by leakage in the
shown on instrument cluster) while driving when the
bodywork. This applies above all when the complaint
complaint occurs, it is possible to rule out the possi-
occurs in conjunction with abrupt vehicle speed
bility that the control unit of the air conditioning is
changes (e.g. braking after driving fast).
receiving an incorrect outside temperature value and
In order to provide the engine with the required power
thus regulating incorrectly.
at very high speeds or acceleration, the output of the
Weather-related effects (e.g. due to snow and ice) or
refrigerant compressor can be reduced. This can
mechanical impairment (e.g. a sensor unclipped by a
cause the complaint "Blower output too warm". This is
foreign object) must also be considered.
normal and does not justify replacing parts.
You should also take the information in the model
series-specific "Climate control functions" section
under the "Outside temperature" point into account.

Implausible regulation on model series with

several interior temperature sensors
In the event of implausible regulation or nonfunctional
components: check interior temperature sensors
present.

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 Model-specific information (climate control complaints)
Model 203/209 (C-Class/CLK-Class)
Cold feeling after driving for a long time
The customer complaint "cold feeling after driving for
a long time" is usually due to subjective sensations or
settings on the air conditioning.
The cause of the customer complaint "cold feeling
after driving for a long time" is a natural reaction of the
body, which adopts a state of rest after long periods
without physical exertion and produces less heat.
Since freedom of movement is severely restricted
inside the vehicle, the blood flow in the legs especially
is impaired. The result is inadequate blood circulation,
which can lead to a "cold feeling" in the legs.
If the customer complains of a "cold feeling after
driving for a long time", advise them to adjust the
temperature of the air conditioning manually to suit
their needs and on long journeys to take regular
breaks with physical exercises (rule of thumb: every
200 kilometers or every two hours).
Also check the settings for the rear blower (cold air in
the rear compartment can travel into the front foot-
wells.)
No or poor heat output
Depending on the engine model installed, this may be
caused by the heating system shutoff valve (Y16/2) at
the engine. This valve is controlled via the engine
control unit. Please check accordingly.
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More air from one outlet than from others
If the customer complains of "more air from one outlet
than from others", note that when some air outlets are
closed, the air flow is distributed among the remaining
outlets in the vehicle and this can result in air flows of
varying intensity. The climate control can also create
such differences intentionally (e.g. to compensate for
the angle of the sun).
No air or insufficient air emerging although the
blower is running
If the blower is running but there is no air at any outlet,
this can be an indication of icing in the evaporator.
This symptom disappears when the vehicle and the
engine are left off for a certain time (the ice at the
evaporator thaws).
To rule out the possibility of a defective evaporator
temperature sensor (B10/6), also check the evapo-
rator temperature sensor (B10/6) for plausibility
using Xentry Diagnostics (XD)/Xentry DAS for this
customer complaint.
No blower setting bars on the display in
"DEFROST" or "REST" mode
Depending on the model year, when the "DEFROST" or
"REST" function is activated the blower setting bars on
the display disappear and a fixed blower setting and
temperature are set. As long as this function is active,
the customer will not be able to intervene in the
control process.
 Model-specific information (climate control complaints)

Model 203/209 (C-Class/CLK-Class)

ACOFF or A/C button lit/flashing constantly or P1664 Unit fault – electric water heater
ACOFF A/C button nonfunctional
Fault message in instrument cluster with fault entry
OFF
The complaint "no cooling output or AC or A/C P1664 "Unit fault" in engine control unit.
button lit/flashing constantly" indicates that the air If there is no customer complaint about the heater
conditioning system is empty or not sufficiently full. booster function, the fault can be ignored and erased.
The refrigerant compressor has been shut off for its In each case the electrical contacts should be
own protection. The detailed procedure can checked for the sake of safety.
be found in WIS under "Repair refrigerant circuit"
(AR83.30-P-1782A). Malfunction: heating instead of cooling and vice
versa
Air conditioning does not cool The interior sensor coding or the 2nd interior sensor in
An important change in the operation of air condi- the overhead control panel is transmitting incorrect
tioning systems (control logic) is the assignment of the signals. Check the interior temperature sensor in the
"A/C" or "ACOFF" button. Please be sure to point overhead control panel.
this out to the customer. The air conditioning is
cooling or the refrigerant compressor is operating
- when the "A/C button" is lit or
- the "ACOFF button" is off.
When replacing operating units in particular, please
note that there may be differences in the control logic
and expressly advise the customer of this. Before
replacing an operating unit, always perform a circuit
30 reset in order to check the function.

Noises after switching off

If the customer complains about "whistling or hissing
noises after switching off", point out that these can be
produced by the equalization of gas pressure at the
expansion valve. These noises can even occur a long
time after the vehicle is switched off.
Other noises after switching off can be caused by
actuator motors moving into their park position
(as much as several minutes after switching off the
ignition).
Replacing parts does not remedy the problem.

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 Model-specific information (climate control functions)
Model 203/209 (C-Class/CLK-Class)

The following pages provide important information and background knowledge concerning
climate control functions on this vehicle model.

Automatic air recirculation Convenience closing

Automatic air recirculation is not indicated by the Convenience closing (tunnel mode switching) is only
function LED. Depending on the equipment installed, possible provided that all the windows and the tilting/
automatic air recirculation is activated e.g. in the case sliding roof (if installed) are normalized. If necessary,
of high outside temperatures or poor quality of the normalize the components with Xentry Diagnostics
fresh air (pollutants). (XD)/Xentry DAS.
Automatic air recirculation is not possible when the If the air recirculation mode button is pressed briefly
following settings are active: after convenience closing has occurred, the previously
stored positions (windows, sliding roof) are lost.
• Air conditioning deactivated
In vehicles fitted with activated charcoal filter button,
(note control logic of A/C – ACOFF buttons)
this can also be used to operate the convenience
• Maximum heating
closing feature.
• DEFROST
For a detailed description of the "convenience closing"
• In vehicles with activated charcoal filter button on
function, refer to the explanation of the "air recircula-
the operating unit. If there are pollutants in the air,
tion mode button" in the relevant model description.
automatic air recirculation is only possible when
the activated charcoal function is activated using
FlashFog logic
the activated charcoal filter button on the
operating unit (see chapter "Knowledge base") To prevent windows from fogging up, no air is directed
• In cold temperatures (only at temperatures above at the windshield for a short time after engine start.
approx. 5 °C, even if the activated charcoal filter is This function cannot be prevented even by adjusting
activated) the flaps manually. Only the defrost function disables
the FlashFog feature. The duration of this function can
The sensitivity of the pollutant sensor changes
vary depending on the model series and the ambient
according to the ambient conditions. For this reason,
conditions. In the event of complaints, this should be
exhaust odors after driving for a long time under iden-
explained to the customer.
tical environmental conditions may be normal.
Defrost function
Air recirculation flap closes when air conditioning
is switched off When the Defrost function is activated, the refrigerant
compressor is actuated to dry the air as effectively as
When the air conditioning is switched off using the
possible.
"0 button" or the blower is set to "0" (depending on
equipment installed), the air recirculation flap is
closed. The function can be set via Xentry Diagnostics
(XD)/Xentry DAS.

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 Model-specific information (climate control functions)
Anti-icing protection
To prevent the refrigerant compressor from icing up,
the values from the evaporator sensor are checked
constantly while the air conditioning is operating. If
the values approach the 0 °C limit, the control unit
turns down the refrigerant compressor in order to
prevent icing. This produces temperature fluctua-
tions/surges at the evaporator sensor which may be
perceived by sensitive customers. Please note that
the anti-icing protection of the refrigerant compressor
does not cause a fault memory entry because it is a
normal and necessary protection function of the air
conditioning system. Replacing parts does not remedy
the problem.
Cold start lockout
The cold start lockout function prevents a high blower
speed from being set in cold outside temperatures.
This function is purely for the customer's comfort. As
the temperatures in the heating circuit rise, the blower
speed setting is increased.
Center air outlet
In cold outside temperatures or in heating mode the
center air outlet can be closed automatically by the air
conditioning control unit in order to improve comfort
levels. Because warm air rises, this results in more
uniform heating of the interior compartment.
Cold air reduction
If installed, the cold air reduction feature (see model
description for an explanation) can be used in heating
mode to direct cooler air to the center air outlet than
is set on the operating unit.
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Model 203/209 (C-Class/CLK-Class)
Consumer shutoff
Most Mercedes-Benz vehicles feature a consumer
shutoff function.
If the on-board power supply voltage is too low, e.g.
when several consumers are switched on just after
moving off or when the engine is idling, certain conve-
nience functions may be stepped down or shut off
entirely. These functions include the vehicle climate
control, the "residual heat" blower control (can also be
shut off while stationary) and the stationary heater or
heater booster (PTC). Although an increase in the
blower stage can be seen on the display in the case of
a temporary consumer shutoff, the blower itself does
not react. Likewise it is possible that the rear window
heater may not start up even though it has been acti-
vated and activation is confirmed by the lighting of the
function LED on the operating unit. A fault is not
stored in the case of a temporary consumer shutoff.
When these complaints are encountered, it is there-
fore absolutely essential to find out the precise
ambient and driving conditions that existed at the time
the complaint occurred.
Actuation of rear window heater
In all model series apart from model series 164/251,
the rear window heater is regulated by the rear SAM
and not by the AC operating unit. However, in all
models the rear SAM receives and passes on the "rear
window heater" signal (including model series
164/251). For this reason, it is absolutely essential to
check the rear SAM component as well in the case of
a malfunction of the rear window.
1.1/7
 Model-specific information (climate control functions)
Model 203/209 (C-Class/CLK-Class)
Air conditioning starts up with a delay
Under certain circumstances, temperature changes
when the vehicle is parked (e.g. day/night differ-
ences) may cause the refrigerant compressor to start
up with a delay when the engine is started. This is due
to natural causes. Repairing or replacing components
does not remedy the problem.
No "click" when switching on the air conditioning
All current Mercedes-Benz model series are fitted with
volume-controlled refrigerant compressors with and
without magnetic clutch depending on the variant. The
typical "click" when a refrigerant compressor without
magnetic clutch starts up no longer occurs. It is no
longer possible to hear the refrigerant compressor
switching on.
On refrigerant compressors with magnetic clutch,
their activation can be heard by a quiet "click". Note
that the switch-on and switch-off points may be
delayed.
In case of doubt, make sure that the shaft on the
refrigerant compressor is turning when the engine is
switched on.
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Outside temperature value
Outside temperature indicator temperature
sensor (B14): The outside temperature value is
stored as soon as the vehicle travels slower than
30 km/h. This value is adjusted in stages only when
the vehicle travels faster than 30 km/h for a certain
length of time. When the vehicle is stationary, there-
fore, a plausibility check of this sensor value using
Xentry Diagnostics (XD)/Xentry DAS is not meaningful
because only the stored value for the outside temper-
ature can be retrieved. There is no possibility to reset
the stored outside temperature value. Should you
encounter complaints concerning the temperature
control which cannot be reproduced while stationary,
we recommend that you attempt to reproduce the
complaint under the conditions described by the
customer (see reception protocol).
Electric heater booster
On model 203 with diesel engine, the electric heater
booster is installed in the engine (block heater with
1.8 kW).
 Model-specific information (climate control functions)

Model 203/209 (C-Class/CLK-Class)

PTC operation with refrigerant compressor
switched off
If an electric heater booster is installed, it can be
programmed in the instrument cluster in certain vari-
ants of model series 203 for operation with the refrig-
erant compressor switched off. Programming the
heater booster via Xentry Diagnostics (XD)/Xentry
DAS is not possible on model series 203.

Booster blower
In model series 203 with code 581 an additional
blower motor (booster blower) may be installed in the
rear compartment of the vehicle.
When the blower is installed, there is an additional
potentiometer on the rear center air outlet selector
wheel. Visually there is no discernible difference in the
installed condition. For details on identification refer
to the component description for the rear blower
motor.

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 Model-specific information (climate control repairs)
Model 203/209 (C-Class/CLK-Class)
The following pages provide important information and background knowledge concerning
repairs to air conditioning systems on this vehicle model.
Work on the refrigeration circuit
Even among vehicles of the same model series the AC
lines installed may be of different diameters. When
carrying out repairs, make sure that the correct tool
sizes (e.g. service valves) are used.
Maintenance/repair work on the refrigeration
circuit
When carrying out maintenance/repair work on the
refrigeration circuit, make sure that the system is not
opened for longer than 15 minutes. In all other cases
please use the specified couplings and stop plugs to
keep the circuit closed (see AH83.30-N-0005-01A).
Replacement of refrigeration circuit components
WIS contains a detailing listing of filling capacities and
the amounts of oil to be added to the refrigeration
circuit for a complete refill when components are
replaced (see BF83.00-Z-9999AZ).
Refrigerant compressor replacement
When replacing a refrigerant compressor, always
make sure that metal shavings and other foreign parti-
cles are not left behind in the refrigerant circuit as
these may cause renewed problems with the new
refrigerant compressor
(see AR83.30-P-1782A).
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Refrigerant compressor limiter
The limiter (torque limiter) on the refrigerant
compressor performs a protection function. The
limiter is designed to break in order to guarantee the
continued functioning of the belt drive if the refrig-
erant compressor seizes, for example.
Check whether the shaft of the refrigerant compressor
is turning (see chapter "Knowledge base" for an expla-
nation).
Belt pulley repair kit
A repair kit for the belt pulley is available for
numerous model series and engines. Refer to
GI83.55-P-045067.
Compressor damage
Actuating the refrigerant compressor when the
system has been evacuated causes serious defects.
The compressor is not lubricated and is worn out.
Implausible pressures at the high and low-pres-
sure side
Feel the entire line system and look for noticeable
temperature differences, a sign of clogged lines.
Air conditioning nonfunctional
Sensors and actuators networked over the AC bus
(e.g. the sun sensor or stepper motors) can disable the
function of the entire AC bus if they develop a fault.
 Model-specific information (climate control repairs)

Model 203/209 (C-Class/CLK-Class)

Diagnostic mode
In most model series the air recirculation button
flashes in diagnostic mode (not to be confused with
shutoff due to lack of refrigerant). This is not a fault, it
indicates diagnostic mode with Xentry Diagnostics
(XD)/Xentry DAS is connected. In model series
169/245 the diagnostic mode is not displayed.
Bus faults
When bus faults are detected by Xentry Diagnostics
(XD)/Xentry DAS, the system must be activated
without sensors and the component causing the
problem must be found by reconnecting the compo-
nents individually. All fault codes must be erased
before each new test.
Blower motor or blower regulator
In the event of problems with the blower motor or
blower regulator, check the parts one by one to ascer-
tain which of the components is actually defective.
Operating unit replacement
If replacement of the operating unit is unavoidable,
please be sure to order the correct replacement part.
Note any changes in the control and regulation logic.
Check the codings before replacing the unit.
When replacing operating units in particular, please
note that there may be differences in the control logic
and expressly advise the customer of this. Before
replacing an operating unit, always perform a circuit
30 reset in order to check the function.

Erasing AC bus faults

Some faults on the AC bus are only erased after igni-
tion OFF. (For an overview of the AC bus, see System
overview/block diagram).

Coding
The function of the air conditioning may also be influ-
enced by codings in control units outside the air condi-
tioning system (e.g. SAM, EZS, engine control unit,
battery management control unit etc.). All control
units are SCN-coded and thus preset/fused at the
plant.
Modifications cannot be made manually or must
only be carried out after consultation with the
respective MPC.
Please refer to the data flow charts and block
diagrams in the relevant model descriptions.

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 Model-specific information (stationary heater)
Model 203/209 (C-Class/CLK-Class)
The following pages provide important information and background knowledge concerning
stationary heaters on this vehicle model.
Stationary heater nonfunctional – Consumer
shutoff due to short-distance operation
The battery cannot reach its optimum charge level if
the vehicle is driven over short distances at a low
engine speed with high current consumers frequently
switched on (e.g. heated rear window, heated seats
etc.).
Rule of thumb: Heating time = Driving time.
Stationary heater nonfunctional – defective LED
A defective LED in the stationary heater switch on the
control panel prevents the stationary heater from
operating, the stationary heater switch is defective.
The fault 'LED defective' is stored in the stationary
heater control unit.
Stationary heater nonfunctional – empty tank
To ensure that the stationary heater operates prop-
erly, the vehicle tank must be at least ¼ full and the
vehicle should be parked almost horizontally to ensure
optimal fuel intake.
Stationary heater nonfunctional – fault interlock
After 3-6 failed start attempts (model series-depen-
dent), the heater unit is disabled. The stationary
heater can only be reactivated after it is enabled using
Xentry Diagnostics (XD)/Xentry DAS.
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Stationary heater nonfunctional – crash safety
shutoff
In the event of a crash, the stationary heater or heater
booster function is permanently switched off. The
interlock can only be released via Xentry Diagnostics
(XD)/Xentry DAS.
Stationary heater nonfunctional – heater over-
heated
Overheating protection may be activated by air in the
water circuit. As a result, the water circuit must be
inspected for leaks and then bled. The interlock can
only be released via Xentry Diagnostics (XD)/Xentry
DAS.
Stationary heater nonfunctional – intake hose
The intake hose of the stationary heater burner unit
can work loose from its original position and come into
contact with the fender liner. This can interrupt the
fresh air supply. Also check the intake hose for any
escaped damping material. This can be sucked inside
in unfavorable conditions.
Stationary heater nonfunctional on diesel vehi-
cles
Ensure that the fuel is suitable for winter conditions,
especially in the transitional period between seasons.
The fuel line can be jellified by summer diesel.
 Model-specific information (stationary heater)
Stationary heater nonfunctional, switches off or
smokes after long idle period
An extended period of non-use, e.g. over the summer
months, can result in air bubbles in the fuel line.
Several start attempts should be carried out until the
stationary heater starts up. To "burn off" the heater
unit, the stationary heater must then be left on for at
least one entire heating cycle.
Stationary heater only operates in test mode
using Xentry Diagnostics (XD)/Xentry DAS
Make sure that the stationary heater is coded in the
CGW/EZS and that initial startup has been performed
with Xentry Diagnostics (XD)/Xentry DAS.
Stationary heater smokes
Check the direction of rotation of the combustion air
blower of the stationary heater. (If the motor
connector was disconnected, e.g. during repair,
polarity reversal can cause the fan to rotate in the
wrong direction.) Check the exhaust pipe for damage
or clogging. Check that air can exit the exhaust pipe
via Xentry Diagnostics (XD)/Xentry DAS "Combustion
air blower actuation".
Stationary heater or heater booster must be
replaced.
If replacement of the stationary heater or heater
booster is unavoidable, be sure to use the correct part
number when ordering the new part.
Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b
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Model 203/209 (C-Class/CLK-Class)
Maximum heating and ventilation duration
Depending on the default setting and ambient condi-
tions, the maximum heating and ventilation duration
of the stationary heater is 50 min. This is a default
setting which can be changed via Xentry Diagnostics
(XD)/Xentry DAS.
As of model series 204, 207, 212, 221/216, the
optimal heating duration is automatically calculated
by entering the desired departure time.
This also depends on: the temperature settings on the
AC operating unit, the interior and outside tempera-
ture as well as the temperature of the coolant.
Stationary heater button – Preselection time
menu
When the button is actuated for less than 2 s only the
preselection time menu is called up – with the system
switched off. The system will be activated if the button
is pressed for a longer time. When the system is
switched on, pressing the button immediately
switches it off – without the preselection time being
called up.
Remote control T70/T90/T100
Remote control T90 replaces remote control T70.
T90 gives the user feedback about whether the switch
on/off signal has been received. The T90 was
deployed as of May/June 2004 in all model series
except 203/209. It was deployed in model series
203/209 in November 2004 and in the Maybach in
September 2004. The T100 replaces the T90. The
T100 was first deployed in model series 221 as of
June 2006.
1.1/13
 Model-specific information (stationary heater)
Model 203/209 (C-Class/CLK-Class)
Stationary heater remote control nonfunctional
Empty batteries or battery contact problems can
impair the function of the stationary heater remote
control.
Range of remote control
The range and/or operation of the remote control can
be influenced or impaired by a number of different
factors (e.g. garage door openers, cordless tele-
phones, transmitter masts, power lines) or obstacles
(e.g. buildings).
Manual teach-in of stationary heater remote
control (T70, T90, T100)
Hold down the instant heat button in the control panel
until the red LED in the instant heat button starts to
flash; release button; immediately press the OFF
button on the remote control until the red LED of the
remote control lights up; teach-in process complete.
Info for remote control T70: The remote control may
not be inside the vehicle during the teach-in process
because the transmitter output is too strong.
Alternatively, the teach-in process can be carried out
with Xentry Diagnostics (XD)/Xentry DAS.
Stationary heater remote control nonfunctional
after disconnecting/connecting vehicle battery
The taught-in transmitter can be lost when the vehicle
battery is disconnected and then reconnected if
conditions are unfavorable. Teach in the remote
control again.
1.1/14 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models
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Radio failure message "¢FAIL"
(all model series with remote control T100)
The message "¢FAIL" on the display of the remote
control can also be caused by inadequate range or
reduced range in the event of heavy interference (e.g.
underground garage). Always check before replacing!
Air distribution implausible during stationary
heater operation
The AC control panel is responsible for air distribution
during heating or ventilation mode. Check complaints
related to air distribution using the fault tree for
climate control complaints.
Clicking noises during stationary heater operation
The fuel metering pump of the stationary heater can
produce pulsation noises which are normal. Check the
metering pump for correct seating and check the
soundproofing (pump may not contact body).
Heating temperature preselection/insufficient
heat output when activated with preselection via
instrument cluster/remote control
The stationary heater heats or ventilates the interior
for the set departure time depending on the outside
temperature, inside temperature and the specified
temperature value set on the automatic air condi-
tioning control and operating unit (N22/7).
 Model-specific information (stationary heater)

Model 203/209 (C-Class/CLK-Class)

Retrofitted stationary heater
This guide only deals with stationary heaters that are
installed in the vehicle at the plant (identifiable via SA
code 228).
The advice contained in this guide may help to trouble-
shoot retrofitted systems but has only been tested on
systems installed ex plant.
For questions regarding complaints about retrofitted
variants, contact your relevant LC or the manufacturer
Webasto at the hotline number +49 (0)1805-932278.
Mon-Fri 8 a.m. – 6 p.m.
Bus faults
When bus faults are detected by Xentry Diagnostics
(XD)/Xentry DAS, the system must be activated
without sensors and the component causing the
problem must be found by reconnecting the compo-
nents individually. All fault codes must be erased
before each new test.

Stationary heater run-on

If the combustion air blower of the stationary heater is
in the run-on phase, the stationary heater cannot be
activated even though the LED is on.

Run-on of fossil fuel heater booster

The fossil fuel heater booster continues to run for a
period when switched off. This function burns off the
fuel remaining in the device and the heater booster is
also cooled by the internal blower run-on after the
combustion process finishes.

Stationary heater repair method

On many stationary heaters, it is possible to replace
the burner insert individually, see SI83.70-P-0010A.
For wiring harness malfunctions,
see SI83.70-P-0001B.

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 Climate control operation
Model 203/209 (C-Class/CLK-Class)

Automatic heater, model 203 up to 07/2002 (except cold countries and taxis)

HEAT control and operating unit (N18) P83.25-2284-00

For legend see 2.1/7

Automatic heater, model 203 up to 07/2002 (cold countries and taxis)

HEAT control and operating unit (N18) P83.25-2285-00

For legend see 2.1/7

Automatic heater, model 203 as of 07/2002 up to 01/2004 (except cold countries and taxis)

HEAT control and operating unit (N18) P83.25-2286-00

For legend see 2.1/7

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 Climate control operation

Model 203/209 (C-Class/CLK-Class)

Automatic heater, model 203 as of 07/2002 up to 01/2004 (cold countries and taxis)

HEAT control and operating unit (N18) P83.25-2287-00

For legend see 2.1/7

THERMATIC model 203 (code 580) up to 09/2001 (except cold countries and taxis) or
up to modification year 2002/1 (06/2002) (cold countries and taxis)

AAC [KLA] control and operating unit (N22) P83.30-4398-00

For legend see 2.1/7

THERMATIC, model 203 (code 580) as of 09/2001 up to modification year 2002/1

(06/2002) (except cold countries and taxis)

AAC [KLA] control and operating unit (N22) P83.30-4432-00

For legend see 2.1/7

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 2.1/2

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 Climate control operation
Model 203/209 (C-Class/CLK-Class)

THERMATIC, model 203/209 (code 580) as of modification year 2002/1 (06/2002)

up to 07/2002 (except cold countries and taxis)

AAC [KLA] control and operating unit (N22) P83.30-4433-00

For legend see 2.1/7

THERMATIC, model 203/209 (code 580) as of modification year 2002/1 (06/2002)

up to 07/2002 (cold countries and taxis)

AAC [KLA] control and operating unit (N22) P83.30-4400-00

For legend see 2.1/7

THERMATIC, model 203/209 (code 580) as of 07/2002 up to 01/2004

(except cold countries and taxis)

AAC [KLA] control and operating unit (N22) P83.30-4399-00

For legend see 2.1/7

2.1/3 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

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 Climate control operation

Model 203/209 (C-Class/CLK-Class)

THERMATIC, model 203/209 (code 580) as of 07/2002 up to 01/2004
(cold countries and taxis)

AAC [KLA] control and operating unit (N22) P83.30-4434-00

For legend see 2.1/7

THERMATIC, model 203/209 (code 580) as of 01/2004 up to 01/2005

(except cold countries and taxis)

AAC [KLA] control and operating unit (N22) P83.30-4401-00

For legend see 2.1/7

THERMATIC, model 203/209 (code 580) as of 01/2004 up to 01/2005

(cold countries and taxis)

AAC [KLA] control and operating unit (N22) P83.30-4435-00

For legend see 2.1/7

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 2.1/4

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 Climate control operation
Model 203/209 (C-Class/CLK-Class)

THERMATIC, model 203/209 (code 580) as of 01/2005

(except cold countries and taxis)

AAC [KLA] control and operating unit (N22) P83.30-4402-00

For legend see 2.1/7

THERMATIC, model 203/209 (code 580) as of 01/2005

(cold countries and taxis)

AAC [KLA] control and operating unit (N22) P83.30-4436-00

For legend see 2.1/7

THERMOTRONIC, model 203/209 (code 581) up to modification year 2002/1 (06/2002)

Comfort AAC [KLA] control and operating unit (N22/7) P83.40-3392-00

For legend see 2.1/7

2.1/5 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

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 Climate control operation

Model 203/209 (C-Class/CLK-Class)

THERMOTRONIC, models 203 and 209 (code 581) as of modification year 2002/1 (06/2002)
up to 07/2002

Comfort AAC [KLA] control and operating unit (N22/7) P83.40-3393-00

For legend see 2.1/7

THERMOTRONIC, model 203/209 (code 581) as of 07/2002 up to 01/2004

Comfort AAC [KLA] control and operating unit (N22/7) P83.40-3545-00

For legend see 2.1/7

THERMOTRONIC, model 203/209 (code 581) as of 01/2004 up to 01/2005

Comfort AAC [KLA] control and operating unit (N22/7) P83.40-3395-00

For legend see 2.1/7

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 2.1/6

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 Climate control operation
Model 203/209 (C-Class/CLK-Class)

THERMOTRONIC, model 203/209 (code 581) as of 01/2005

Comfort AAC [KLA] control and operating unit (N22/7) P83.40-3396-00

Rear control panel

Model 203 P83.40-3398-00

Model 209 P83.40-3399-00

1 Temperature selector 9 EC/REST button

2 Blower stage 10 ACOFF button
2a Air flow adjustment wheel 11 ACOFF/REST button
3 Air distribution selector wheel 12 A/C button
4 Defroster button 13 A/C REST button
5 Air recirculation mode button 14 Activated charcoal filter button
6 Rear window heater button 15 OFF button
7 AUTO button 16 Display
8 EC button

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Control options
Temperature selector (1)
The desired target temperature is set by turning the
appropriate temperature selector wheel (1) or by
pressing the appropriate temperature selection
button (1).
Blower stage (2)
The air flow can be manually adjusted in stages using
the control switch, the paddle switch or the appro-
priate button for the blower stage (2).
On control and operating units with no OFF
button (15) the air conditioning is switched off using
the selector wheel or the paddle switch in the "0" posi-
tion.
Air flow adjustment wheel (2a)
In vehicles with code 580, turning the air flow adjust-
ment wheel (2a) in the rear control panel opens or
closes the air supply. The air flow in the rear compart-
ment depends on the settings in the AAC [KLA] control
and operating unit (N22).
In model 203 with code 581 as of modification
year 2001/1 (06/2001) and as of modification
year 2003/1 (06/2003) in combination with
code 589, turning the air flow adjustment wheel (2a)
in cooling mode regulates the rear blower motor and
thus controls the air flow at the rear center air outlets.
In this case no fresh air is supplied; the interior air is
just recycled.
Air distribution selector wheel (3)
The air flow is directed manually to the various areas
of the vehicle by turning the air distribution selector
wheel (3) (see note, page 2.1/9).
Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b
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Climate control operation
Model 203/209 (C-Class/CLK-Class)
Defroster button (4)
When the defroster button (4) is pressed, the temper-
ature is set to "maximum heating" and the air flow is
distributed to the defroster and side air outlets. All the
other flaps are closed. The blower output is regulated
in relation to the coolant temperature. When defroster
mode is activated, the function LED in the button
lights up, and in vehicles with comfort automatic
air conditioning the display (16) goes dark (as of
1/2004).
Air recirculation mode button (5)
A quick press of the air recirculation mode button (5)
closes the fresh air flap. This causes the air to circu-
late in the interior compartment only. The function
LED in the button lights up during air recirculation
mode. Another quick press of the button opens the
fresh air flap and the function LED goes out.
Air recirculation convenience feature in model 203
When the air recirculation mode button (5) is held
down for more than 2 s, all the windows and the
tilting/sliding roof (code 414) or the panoramic roof
(code 413) close. When the button is held down again
for more than 2 s, the components return to their orig-
inal positions. On some tilting/sliding roofs the orig-
inal positions are adopted automatically (as in
model 209).
Air recirculation convenience feature in model 209
When the air recirculation mode button (5) is held
down for more than 2 s, the convenience closing func-
tion of the windows or the tilting/sliding roof (with
code 414) is activated for the duration of the actua-
tion. When the button is held down again for more
than 2 s, the components automatically return to their
original positions.
2.1/8
 Climate control operation
Model 203/209 (C-Class/CLK-Class)
Rear window heater button (6)
Pressing the rear window heater button (6) switches
on the rear window heater and the function LED in the
button lights up. Pressing the button again switches
the rear window heater back off and the function LED
goes out. The rear window heater switches itself off
automatically. The heating time depends on the
ambient conditions. If the on-board power supply
voltage is too low, the rear window heater is switched
off automatically.
AUTO button (7)
When the AUTO button (7) is pressed, the air flow and
air distribution are regulated automatically. When
automatic mode is activated, the function LED in the
button lights up.
When the automatic function is deactivated via the
AUTO button (7), both the blower and the air distribu-
tion change back to static set values.
i Note
While in automatic mode, if the blower output is
adjusted manually or the air distribution is
changed manually, only the automatic mode for
the corresponding function (blower or air distribu-
tion) is switched off. The other function remains in
automatic mode and the function LED goes out.
On the comfort AAC control and operating unit
(N22/7) up to 01/2004, the AUTO function indi-
cator on the blower indicator in the display (16)
goes out when the blower is set manually, and the
blower stage is displayed.
On the AAC control and operating unit (N22) up to
01/2004, it is only possible to deactivate the
AUTO function by pressing the AUTO button (7).
2.1/9 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models
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EC button (8)
Pressing the EC button (8) while the engine is running
switches off the refrigerant compressor (A9) and
cooling is stopped. All other functions are maintained
with the exception of the manual air recirculation func-
tion. This is canceled. The function LED in the button
lights up. When the button is pressed again, cooling is
switched on and the function LED goes out.
EC/REST button (9)
Pressing the EC/REST button (9) while the engine is
running switches off the refrigerant compressor (A9)
and cooling is stopped. All other functions are main-
tained with the exception of the manual air recircula-
tion function. This is canceled. The function LED in the
button lights up. When the button is pressed again,
cooling is switched on and the function LED goes out.
The residual heat function can only be activated when
the ignition is switched off. Pressing the EC/REST
button (9) activates heating or ventilation only for up
to 30 min more. If the on-board power supply voltage
is too low, the residual heat function is switched off
automatically. When residual heat mode is activated,
the function LED in the button lights up. In vehicles
with comfort automatic air conditioning, the display
(16) switches off (as of 01/2004).
ACOFF button (10)
Pressing the ACOFF button (10) while the engine is on
switches off the refrigerant compressor (A9) and
cooling is stopped. All other functions are maintained
with the exception of the manual air recirculation func-
tion. This is canceled. The function LED in the button
lights up. When the button is pressed again, cooling is
switched on and the function LED goes out.

ACOFF/REST button (11)
Pressing the ACOFF/REST button (11) while the engine
is on switches off the refrigerant compressor (A9) and
cooling is stopped. All other functions are maintained
with the exception of the manual air recirculation func-
tion. This is canceled. The function LED in the button
lights up. When the button is pressed again, cooling is
switched on and the function LED goes out.
The residual heat function can only be activated when
the ignition is switched off. Pressing the ACOFF/REST
button (11) activates heating or ventilation only for up
to 30 min more. If the on-board power supply voltage
is too low, the residual heat function is switched off
automatically. When residual heat mode is activated,
the function LED in the button lights up. In vehicles
with comfort automatic air conditioning, the display
(16) switches off (as of 01/2004).
A/C button (12)
Pressing the A/C button (12) while the engine is on
switches off the refrigerant compressor (A9) and
cooling is stopped. All other functions are maintained
with the exception of the manual air recirculation func-
tion. This is canceled. The function LED in the button
goes out. When the button is pressed again, cooling is
switched on and the function LED lights up.
i Note
Display logic of function LED:
Cooling is activated when
• The function LED goes out when the button is
pressed on vehicles up to modification
year 2005/1 (06/2005) with ACOFF
button (10).
• The function LED lights up when the button is
pressed on vehicles as of modification
year 2005/1 (06/2005) with A/C
button (12).
Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b
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Climate control operation
Model 203/209 (C-Class/CLK-Class)
A/C REST button (13)
Pressing the A/C REST button (13) while the engine is
on switches off the refrigerant compressor (A9) and
cooling is stopped. All other functions are maintained
with the exception of the manual air recirculation func-
tion. This is canceled. The function LED in the button
goes out. When the button is pressed again, cooling is
switched on and the function LED lights up.
The residual heat function can only be activated when
the ignition is switched off. Pressing the A/C button
(13) activates heating or ventilation only for up to 30
min more. If the on-board power supply voltage is too
low, the residual heat function is switched off auto-
matically. When residual heat mode is activated, the
function LED in the button lights up. In vehicles with
comfort automatic air conditioning, the display (16)
switches off (as of 01/2004).
Activated charcoal filter button (14)
Pressing the activated charcoal filter button (14)
switches to operation with activated charcoal filter,
which directs the fresh air through the activated char-
coal filter after it passes through the dust filter. This
reduces the level of pollutants in the fresh air and
minimizes the odor nuisance. If there are increased
levels of carbon monoxide and nitrogen oxide in the
outside air, the system automatically switches over to
air recirculation mode. When the button is held down
for more than 2 s, all the windows and the tilting/
sliding roof (code 414) or the panoramic roof
(code 413) close. When activated charcoal filter mode
is activated, the function LED in the button lights up.
OFF button (15)
Pressing the OFF button (15) switches off the comfort
automatic air conditioning and the function LED in the
button lights up. When the button is pressed again, the
comfort automatic air conditioning is switched on and
the function LED goes out.
Display (16)
The display (16) shows the blower stage and the
selected interior temperature for the left and right
sides of the vehicle interior.
2.1/10
 Climate control operation
Model 203/209 (C-Class/CLK-Class)

Center air outlets/cockpit air outlet, model 203

1 Left center air outlet adjustment wheel

2 Left center air outlet
3 Cockpit air outlet
4 Cockpit air outlet adjustment wheel
5 Right center air outlet
6 Right center air outlet adjustment wheel
7 Cold air reduction adjustment wheel
(with code 580 up to modification year 2002/1
(06/2002),
with code 581 up to modification year 2004/M
(03/2004)

P83.40-3541-00
With code 580 up to modification year
2002/1 (06/2002),
with code 581 up to modification year
2004/M (03/2004)

Control options

Center outlets
Turning the left center air outlet adjustment
wheel (1) and the right center air outlet adjustment
wheel (6) determines the air flow.
If the left center air outlet adjustment wheel (1) or
the right center air outlet adjustment wheel (6) is
turned all the way up, the left center air outlet (2) or
the right center air outlet (5) is fully opened.
The flow direction of the air can be adjusted by
swiveling the left center air outlet (2) and the right
P83.40-3518-00
center air outlet (5). With code 580 as of modification year
2002/1 (06/2002),
The cockpit outlet (3) is opened for draft-free venti- with code 581 as of modification year
lation. 2004/M (03/2004)

The cold air reduction adjustment wheel (7) can
be turned in order to manually supply cooler air
while the comfort AAC control and operating unit
(N22/7) is heating to the set temperature.
Cockpit air outlet
The air flow is determined by turning the cockpit air
outlet adjustment wheel (4).
When the cockpit air outlet adjustment wheel (4) is
turned all the way up, the cockpit air outlet (3) is fully
opened.
In cooling mode the air is distributed equally between
the left center air outlet (2), the right center air outlet
(5) and the cockpit air outlet (3).

2.1/11 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

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 Climate control operation

Model 203/209 (C-Class/CLK-Class)

Center air outlets/cockpit air outlet, model 209

1 Left center air outlet

2 Cockpit air outlet
3 Cockpit air outlet adjustment wheel
4 Right center air outlet
5 Center air outlets adjustment wheel
6 Cold air reduction adjustment wheel
only (code 581) up to modification year 2004/2
(12/2004))

P83.40-3542-00
With code 581 up to modification year 2004/2
(12/2004)

Control options

Center outlets
The air flow is determined by turning the center air
outlets adjustment wheel (5).
If the center air outlet adjustment wheel (5) is
turned all the way up, the left center air outlet (1)
and the right center air outlet (4) are fully opened.
The flow direction of the air can be adjusted by
swiveling the left center air outlet (1) and the right
center air outlet (4).
The cockpit outlet (2) is opened for draft-free venti- P83.40-3519-00

lation. With code 580 and code 581 as of modification

The cold air reduction adjustment wheel (6) can be
turned in order to manually supply cooler air while
the comfort AAC control and operating unit
(N22/7) is heating to the set temperature.
year 2004/2 (12/2004)
Cockpit air outlet
The air flow is determined by turning the cockpit air
outlet adjustment wheel (3).
When the cockpit air outlet adjustment wheel (3) is
turned all the way up, the cockpit air outlet (2) is fully
opened.
In cooling mode the air is distributed equally between
the left center air outlet (1), the right center air outlet
(4) and the cockpit air outlet (2).

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 2.1/12

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 Stationary heater operation
Model 203/209 (C-Class/CLK-Class)

General Activation
The stationary heater can be activated/operated in
On model 203 and model 209.3, the stationary heater
three different ways:
is only available as special equipment (code 228).
On model 209.4, the stationary heater is not available • Programming of activation time
as special equipment. • Operation via stationary heater button in lower
control panel control unit (N72)
The stationary heater heats or ventilates the interior
• Operation via STH radio remote control transmitter
compartment depending on the outside temperature,
(A8/3)
interior temperature and the specified value for inte-
rior temperature. The vehicle interior cannot be Depending on the status, the indicator lamps in the
cooled to a temperature below the outside tempera- stationary heater button may light up blue, red or
ture with the stationary ventilation function. yellow.

Specific feature with ignition OFF:

Up to modification year 2005/1 (06/2005) display is
ON and specified value for interior temperature can be
changed.
As of modification year 2005/1 (06/2005) display is Color Status
OFF and temperature changes are no longer possible.
The climate control system should preferably be in Blue Stationary ventilation is switched on
automatic mode or a temperature of 22 °C should be
set. The ignition must be switched on to manually
Red Stationary heater is switched on
adjust the temperature.
If the stationary heater is switched on via the button
Yellow Start time is programmed
on the control panel, the temperature can be set via
the AC operating unit within one minute.
The stationary heater automatically adjusts to
changes in the outside temperature and weather
conditions. For this reason, the stationary heater may
switch from heating to ventilation mode or from venti-
lation to heating mode.

i Note
The fuel tank must be at least one quarter full to
ensure that the stationary heater operates prop-
erly.

2.2/1 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

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 Stationary heater operation

Model 203/209 (C-Class/CLK-Class)

Programming of activation time

The preselect time can be entered and selected using The activation time is selected and changed using
the left multifunction steering wheel button group buttons (5, 7) on the multifunction steering wheel.
(S110) and right multifunction steering wheel button
group (S111) via the multifunction display (4) in the
instrument cluster (A1).
The programmed stationary heater settings are stored
in the instrument cluster (A1).
At the stationary heater activation time, the instru-
ment cluster (A1) transmits an activation command to
the STH control unit (A6n1).
Depending on the equipment, the instrument cluster
(A1) contains various menu items for accessing addi-
tional submenus.
Menu sequence for entering activation time:
• Settings
• Heating
• Stationary heater
The submenu "Stationary heater" contains the
following options:
P4610-2800-00

• Enter an activation time specifying when the Shown on model 209

stationary heater should be switched on 4 Multifunction display
5 Buttons +/-
• Select one of the three stored activation times 7 Buttons j/k
• Cancel a selected activation time

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 2.2/2

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 Stationary heater operation
Model 203/209 (C-Class/CLK-Class)

Select activation time

i Note
• Select the "Stationary heater" submenu by
pressing button j or k (7). A selected activation time is only applied once and
• Select the desired activation time by pressing is not repeated daily. After the stationary heater
button + or - (5). has been activated, the stationary heater sets the
option "Preselection off".
The selected activation time is highlighted white and
the yellow indicator lamp (9.2) in the stationary heater
button (9) comes on.
Enter activation time
• Select the "Stationary heater" submenu by
pressing button j or k (7).
• Select the activation time to be edited by pressing
button + or - (5).
• Select the hour of the activation time by pressing
button + or - (5).
• Confirm the hour entry by pressing
button j (7).
• Select the minutes of the activation time by
pressing button + or - (5).
The settings are stored as soon as you exit the menu
or switch off the ignition.
Cancel an activation time
An activation time can be canceled in the submenu
"Stationary heater":
• Select the "Stationary heater activation time"
submenu by pressing button j or k (7).
• Select the submenu "Preselection off" by pressing
button + or - (5).

2.2/3 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

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 Stationary heater operation

Model 203/209 (C-Class/CLK-Class)

Operation via stationary heater button in lower control panel control unit (N72)

Switching on
The stationary heater is activated by pressing the
stationary heater button (9) on the lower control panel
control unit (N72). The AAC [KLA] control and oper-
ating unit decides whether the vehicle should be
heated or ventilated depending on the outside temper-
ature, the interior temperature and the specified value
for interior temperature. If the indicator lamp (9.1) in
the stationary heater button (9) lights up red, this indi-
cates that the stationary heater is active. If the indi-
cator lamp (9.1) in the stationary heater button (9)
lights up blue, this indicates that ventilation is active. Shown on model 203 P54.25-5449-00

Switching off 9 Stationary heater button

9.1 Indicator lamp (red or blue)
The stationary heater or ventilation is switched off by 9.2 Indicator lamp (yellow)
pressing the stationary heater button (9) on the lower
control panel control unit (N72) again. The red or blue N72 Lower control panel control unit
indicator lamp (9.1) in the stationary heater button (9)
goes out.

i Note
With circuit 15R ON, briefly pressing (t < 2s) the
stationary heater button (9) on the lower control
panel control unit (N72) calls up the "Stationary
heater" submenu directly.

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 2.2/4

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 Stationary heater operation
Model 203/209 (C-Class/CLK-Class)

Operation via STH radio remote control transmitter (A8/3)

The STH radio remote control transmitter (A8/3)
allows the stationary heater to be switched on or off
remotely.
As of modification year 2007/1 (06/2007), STH
radio remote control transmitter (A8/3) with indi-
cator LED (6) was replaced with STH radio remote
control transmitter (A8/3) with display (5). As well
as checking the status of the departure time, a
departure time can now also be activated/deacti-
vated.
See chapter "Stationary heater knowledge base" for
a detailed description of the operation.
P83.70-5018-00
STH radio remote control transmitter (A8/3) up to
modification year 2007/1 (06/2007)

P83.70-5019-00
STH radio remote control transmitter (A8/3) as of
modification year 2007/1 (06/2007)

1 Antenna
2 OFF button
3 ON button
4 Call up status or set departure time
5 Display
6 Indicator LED

2.2/5 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

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 Climate control system overview

Model 203/209 (C-Class/CLK-Class)

P83.40-3269-00
Shown on model 203.0 with code 581/for legend see 3.1/4

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 3.1/1

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 Climate control system overview
Model 203/209 (C-Class/CLK-Class)

P83.40-3270-00
Shown with code 581/for legend see 3.1/4

3.1/2 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

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 Climate control system overview

Model 203/209 (C-Class/CLK-Class)

P83.40-3322-00
Shown with code 581/for legend see 3.1/4

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 3.1/3

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 Model 203/209 (C-Class/CLK-Class)

3.1/4
1 Vehicle speed signal B12/2 Refrigerant pressure and temperature sen- N22/7 Comfort AAC [KLA] control and operating
2 Solar radiation sor (up to modification year 2004/M (04/ unit
3 Pollutants 2004)) N22/7b1 In-car temperature sensor
4 Battery voltage/circuit status B14 Outside temperature display temperature N69/1 Left door control unit (model 209)
5 Window position sensor Left front door control unit (model 203)
6 Actuation of engine blower regulator B31 C-AAC [K-KLA] multifunction sensor N69/2 Right door control unit (model 209)
7 Actuation of air flap actuator motors B32/2 C-AAC [K-KLA] sun sensor (4 in total) Right front door control unit (model 203)
8 Door status M2/1 Rear blower motor (model 203 with code N69/3 Left rear door control unit (model 203)
9 Outside temperature 581 as of modification year 2001/1 N69/4 Right rear door control unit (model 203)
10 Interior temperature (06/2001), N70 Overhead control panel control unit
11 Actuation of refrigerant compressor as of modification year 2003/1 (06/2003) N70b1 In-car temperature sensor (up to modifica-
12 Actuation of cooling fan with code 589) tion year 2002/1 (06/02) and as of modifi-
13 Refrigerant pressure M2/5 Fresh air/air recirculation flaps actuator cation year 2005/1) (06/05)
14 Evaporator temperature motor N73 EZS control unit
15 Tilting/sliding roof position M2/6 Left blend air flap actuator motor S17/3 Left door contact switch (model 209)
16 Actuation of heater circulation pump M2/7 Right blend air flap actuator motor Left front door contact switch (model 203)
17 Coolant temperature M2/8 Left defroster vent flap actuator motor S17/4 Right door contact switch (model 209)
18 Dew point/humidity M2/9 Right defroster vent flap actuator motor Right front door contact switch (model 203)
20 Position of rear air outlet selector wheel M2/10 Left footwell flap actuator motor S17/5 Left rear door contact switch (model 203)
23 Actuation of booster blower M2/11 Right footwell flap actuator motor S17/6 Right rear door contact switch (model 203)
Climate control system overview

24 Actuation of rear blower regulator/motor M2/19 Left fresh air flap actuator motor
M2/20 Right fresh air flap actuator motor
CAN-B Controller Area Network bus class B M4/7 Engine and air conditioning electric suction
(interior compartment) fan with integrated control
CAN-C Controller Area Network bus class C M13 Heater circulation pump
(engine compartment) N10/1 Front SAM control unit with fuse and relay
KB AC bus module
N10/2 Rear SAM control unit with fuse and relay
A1 Instrument cluster module
A32/m1 Blower motor N3/9 CDI control unit (with diesel engine)
A32/m2 Activated charcoal filter flap adjustment mo- N3/10 ME-SFI [ME] control unit (with gasoline en- i Note

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tor gine) The system overview, data flow and block
A32/n1 Blower regulator N22/3 Rear blower motor control unit (model 203
diagrams are shown on a vehicle with the full
A9 Refrigerant compressor with code 581 as of modification year
B10/6 Evaporator temperature sensor 2001/1 (06/2001), equipment (with code 581). The differences in
B11/4 Coolant temperature sensor as of modification year 2003/1 (06/2003) the components in the various equipment
B12 Refrigerant pressure sensor (as of modifica- with code 589) packages (code 580, 581) are shown in the
tion year 2004/M (04/2004)) N22/4 Rear blower electric selector wheel overview of components.
(model 203)
N22/6 Rear control unit (model 209)

b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

 Stationary heater system overview

Model 203/209 (C-Class/CLK-Class)

P83.70-5046-00
Shown on model 203.0 with code 228 up to production date 31.5.06/for legend see 3.2/4

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 3.2/1

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 Stationary heater system overview
Model 203/209 (C-Class/CLK-Class)

P83.70-5052-00
Shown with code 228 up to production date 31.5.06/for legend see 3.2/4

3.2/2 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

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 Stationary heater system overview

Model 203/209 (C-Class/CLK-Class)

P83.70-5047-00
Shown with code 228 up to production date 31.5.06/for legend see 3.2/4

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 3.2/3

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 Model 203/209 (C-Class/CLK-Class)

3.2/4
1 Switch-on signal A1 Instrument cluster A8/3 STH radio remote control transmitter
2 Heat or ventilate query A2/22 Telephone antenna A32m1 Blower motor
3 Heat or ventilate feedback A2/53 Telephone/cell phone/STH radio remote A32n1 Blower regulator
4 Red/blue indicator lamp in STH switch active control antenna splitter (model 203) N22/7 Comfort AAC [KLA] control and operating
5 Feedback to STH radio remote control transmitter Telephone/STH radio remote control anten- unit
6 Fuel metering pump actuation na splitter (model 209.3) N22/7b1 In-car temperature sensor
9 Switch on blower N72 Lower control panel control unit
10 Set/store/activate activation time A6 STH heater unit N72s12 STH switch
11 Circuit status A6b1 Temperature sensor N73 EZS control unit
12 Yellow indicator lamp in STH switch active A6f1 Thermal fuse N80 Steering column module
A6m1 Circulation pump S110 Left multifunction steering wheel button
CAN-B Controller Area Network bus class B A6m2 Combustion air blower group
(interior compartment) A6n1 STH control unit S111 Right multifunction steering wheel button
CAN-C Controller Area Network bus class C A6r4 Glow pin unit flame monitor group
(engine compartment) A6/1 STH radio remote control receiver Y23 Fuel metering pump
KB AC bus
LIN Local interconnect network
Stationary heater system overview

i Note

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The system overview, data flow and block
diagrams show stationary heater special equip-
ment code 228 in the as-delivered state ex
plant.

b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

 Components in general

Model 203/209 (C-Class/CLK-Class)

Blower motor (A32m1)/blower regulator (A32n1)
Location: The blower motor (A32m1) and the
blower regulator (A32n1) are located at the lower
right of the air conditioner housing.
Task of blower motor:The blower motor (A32m1)
delivers fresh or interior air through the air condi-
tioner housing into the vehicle interior.
Task of blower regulator: The blower regulator
(A32n1) controls the voltage supply of the blower
motor (A32m1) in relation to the air flow requested
by the AAC [KLA] control and operating unit (N22)
or by the comfort AAC [KLA] control and operating
unit (N22/7).
Blower motor failure: No fresh or interior air is
delivered to the vehicle interior. P83.40-3422-00

Failure of blower regulator: The blower motor

(A32m1) can no longer be actuated under certain
circumstances.

Coolant temperature sensor (B11/4)

Location: The coolant temperature sensor (B11/4)
is located towards the rear on the left cylinder head
in vehicles with engine M272, for example.
Task: It registers the temperature of the engine
coolant and transmits it to the ME-SFI [ME] control
unit (N3/10) or to the CDI control unit (N3/9).
Failure: The refrigerant compressor (A9) may be
shut off under certain conditions. The engine and
air conditioning electric suction fan with integrated
control (M4/7) is fully actuated.

P83.40-3184-00

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 4.1/1

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 Components in general
Model 203/209 (C-Class/CLK-Class)

Outside temperature display temperature sensor (B14)

Location: The outside temperature display temper-
ature sensor (B14) is located at the front on the
right in the bumper.
Task: It registers the outside air temperature.
Failure: Exact regulation of the interior tempera-
ture is not possible.

P83.40-3417-00

C-AAC [K-KLA] multifunction sensor (B31) (code 581)

Location: The C-AAC [K-KLA] multifunction sensor
(B31) is located in the area of the fresh-air intake in
the rear of the engine compartment on the right.
Task: It registers the dew point temperature and
the concentration of the pollutants carbon
monoxide and nitrogen oxide in the air flow.
Failure: The air conditioning is regulated by means
of a substitute characteristic. Exact regulation of
the air humidity is therefore not possible. In addi-
tion, automatic switchover to air recirculation mode
is not possible.

P83.40-3418-00

Air humidity sensor (B31/2) (code 580)

Location: The air humidity sensor (B31/2) is
located on the air conditioner housing in the air flow
upstream of the fresh air/air recirculation flap.
Task: It registers the dew point temperature of the
air being drawn in.
Failure: The air conditioning operates with
maximum dehumidifying effect.

P83.40-3419-00

4.1/2 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

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 Components in general

Model 203/209 (C-Class/CLK-Class)

C-AAC sun sensor (4 in total) (B32/2) (code 581)
Location: The AAC [KLA] sun sensor (4 in total)
(B32/2) is located in the center of the air inlet in the
engine hood.
Task: It is a 4-zone sensor that determines the
intensity and the incidence angle of the solar radia-
tion on the vehicle in four separate areas (left front,
right front, left rear and right rear).
Failure: Automatic adjustment of the interior
climate control via solar intensity and incidence
angle is not possible.

P83.40-3420-00

Rear blower motor (M2/1)/rear blower motor control unit (N22/3) on model 203
with code 581
Location: The rear blower motor (M2/1) and the
rear blower motor control unit (N22/3) are located
on the rear blower under the center console.
The rear blower motor (M2/1) and the rear blower
motor control unit (N22/3) are installed in vehicles
from the period from modification year 2001/1
(06/2001) until modification year 2003/1
(06/2003) with code 581. As of modification
year 2003/1 (06/2003) with code 581, only in
combination with code 589.
Task of blower motor: In cooling mode, the rear
blower motor (M2/1) delivers interior air to the rear
area. It can be switched off in heating mode.
Task of blower regulator: The blower regulator P83.40-3424-00
(A32n1) controls the voltage supply of the rear
blower motor (M2/1) in relation to the air flow
requested by the comfort AAC [KLA] control and
operating unit (N22/7).
Failure of blower motor: Less interior air is deliv-
ered to the rear area.
Failure of blower regulator: The rear air blower
motor (M2/1) is not actuated.

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 4.1/3

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 Components in general
Model 203/209 (C-Class/CLK-Class)

Activated charcoal filter flap adjustment motor (A32m2)/air conditioner housing actuator
motors at front ( M2/5, M2/6, M2/7, M2/8, M2/9, M2/10, M2/11, M2/15, M2/16, M2/19,
M2/20, M2/21)
Location: The actuator motors for the fresh air/air
recirculation flaps (M2/5) and for the blend air
flaps, left (M2/6) and right (M2/7), are located on
the front air conditioner housing.
With code 580: The actuator motors for the left
and right footwell flaps (M2/15), for the left and
right defroster flaps (M2/16) and for the ventilation
flaps (M2/21) are located on the front air condi-
tioner housing.
With code 581: The activated charcoal filter flap
adjustment motor (A32m2) and the actuator
motors for the defroster flaps, left (M2/8) and right
(M2/9), for the footwell flaps, left (M2/10) and
right (M2/11), and for the ventilation flaps, left P83.40-3423-00
(M2/19) and right (M2/20), are located on the
front air conditioner housing.
Task: By appropriately adjusting the air direction
and blend air flaps in the air conditioner housing,
the actuator motors regulate the temperature and
air distribution in the vehicle interior. The fresh air/
air recirculation flaps actuator motor (M2/5) regu-
lates the supply of fresh or recirculated air.
Failure: The air emerges from the affected air
outlet either all the time or never, depending on the
position of the fresh air/air recirculation flaps actu-
ator motor (M2/5). If the fresh air/air recirculation
flaps actuator motor (M2/5) is defective, adjust-
ment of the fresh and air recirculation flaps is no
longer possible. If the blend air flap actuator motor
P83.40-3391-00
(M2/6, M2/7) is defective, the temperature of the
air emerging from the air conditioner housing can
no longer be regulated.

4.1/4 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

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 Components in general

Model 203/209 (C-Class/CLK-Class)

Engine and air conditioning electric suction fan with integrated control (M4/7)

Location: The engine and air conditioning electric

suction fan with integrated control (M4/7) is
located behind the radiators.
Task: It draws in air through the radiators in order
to cool the engine coolant and the refrigerant of the
air conditioning system.
Failure: The refrigerant compressor (A9) may be
shut off depending on the ambient conditions and
the engine variant.

P83.40-3425-00

Heater circulation pump (M13)

Location: The heater circulation pump (M13) is
located on the right at the front of the engine
compartment and is mounted on the coolant expan-
sion reservoir.
Task: It provides support when the engine is
running and, when residual heat mode is switched
on, it pumps the engine coolant through the heater
heat exchanger.
Failure: No heat output in residual heat mode.

P83.40-3426-00

In-car temperature sensor (N22b1) (code 580) or (N22/7b1) (code 581)

Location: In-car temperature sensor (N22b1) is

located in the AAC [KLA] control and operating unit
(N22) and in-car temperature sensor (N22/7b1) is
located in the comfort AAC [KLA] control and oper-
ating unit (N22/7), behind the ventilation grille on
each unit.
Task: It measures the temperature of the air in the
lower area of the vehicle interior.
Failure: Exact regulation of the interior tempera-
ture is not possible.

P83.40-3305-00

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 4.1/5

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 Components in general
Model 203/209 (C-Class/CLK-Class)

In-car temperature sensor (N70b1)/overhead control panel control unit (N70)

Location: The in-car temperature sensor (N70b1) is

located in the overhead control panel (N70) behind
the ventilation grille.
In the period from modification year 2002/1
(06/2002) until modification year 2005/1
(06/2005), the in-car temperature sensor (N70b1)
was not installed.
Task: It measures the temperature of the air in the
upper area of the vehicle interior.
Failure: Exact regulation of the interior tempera-
ture is not possible.

P83.40-3421-00

Coolant thermostat (shown on engine 642)

Location: The coolant thermostat is located on the
cylinder head.
Task: The coolant thermostat steplessly switches
between the small and large coolant circuit to
ensure that the engine rapidly reaches its operating
temperature and maintains this temperature during
operation with as little fluctuation as possible.
Failure: Lower or delayed heat output or engine
overheating.

P83.20-2351-00

4.1/6 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

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 R134a components

Model 203/209 (C-Class/CLK-Class)

Refrigerant compressor (A9)
Location: The refrigerant compressor (A9) is
flange-mounted at the lower left of the engine.
Task: It is responsible for taking in and
compressing the refrigerant of the air conditioning
system.
Failure: Loss of cooling output.

P83.40-3239-00

Evaporator temperature sensor (B10/6)

Location: The evaporator temperature sensor
(B10/6) is located on the left on the air conditioner
housing in the air flow downstream of the evapo-
rator.
Task: It registers the temperature of the air flow
emerging from the evaporator.
Failure: The refrigerant compressor (A9) is shut off.

P83.40-3415-00

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 4.2.1/1

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 R134a components
Model 203/209 (C-Class/CLK-Class)

Refrigerant pressure sensor (B12) or refrigerant pressure and temperature sensor (B12/2)

Location: The refrigerant pressure sensor (B12) or

the refrigerant pressure and temperature sensor
(B12/2) is located at the bottom on the connec-
tions of the refrigerant lines of the condenser.
The refrigerant pressure and temperature sensor
(B12/2) is installed up to modification
year 2004/M (04/2004).
As of modification year 2004/M (04/2004), the
refrigerant pressure sensor (B12) is installed
instead.
Task: It registers the refrigerant pressure in the
high pressure circuit of the air conditioning system.
Failure: The refrigerant compressor (A9) may be
shut off under certain ambient conditions. P83.40-3416-00

Expansion valve
Location: The expansion valve (1) is located in the
engine compartment at the rear on the left.
Task: The expansion valve (1) sprays liquid refrig-
erant into the evaporator. The injection quantity
depends on the pressure and temperature of the
refrigerant supplied.
Failure: The required cooling output is not achieved
or the high pressure increases above the specified
value.

P83.40-3685-00

4.2.1/2 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

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 R134a components

Model 203/209 (C-Class/CLK-Class)

Fluid reservoir
Location: The fluid reservoir (2) is located at the
front of the engine compartment on the right of the
condenser.
Task: In the fluid reservoir (2), the refrigerant is
cleaned of chemical and mechanical contamina-
tion.
Failure: Refrigerant compressor defect (A9) due to
contaminated refrigerant circuit.

P83.40-3696-00

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 4.2.1/3

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 Stationary heater components
Model 203/209 (C-Class/CLK-Class)

Telephone/cell phone/STH radio remote control antenna splitter (A2/53) on model 203
telephone/STH radio remote control antenna splitter (A2/53) on model 209

Location: The telephone/cell phone/STH radio

remote control antenna splitter (A2/53) or tele-
phone/STH radio remote control antenna splitter
(A2/53) is installed on the right-hand side of the
rear shelf on model 203.0 and 209.3.
On model 203.2 it is installed in the area of the rear
floor in front of the spare tire well and on
model 203.7 in front of the right rear shock-
absorber strut.
Task: It splits the signals received from the tele-
phone antenna (A2/22 up to 31.5.06 or A2/49a1
as of 1.6.06) into mobile phone signals and signals
for the STH radio remote control transmitter
(A8/3). P83.70-5049-00
Failure: It is not possible to control the stationary
heater using the radio remote control.

STH radio remote control receiver (A6/1)

Location: The STH radio remote control receiver
(A6/1) is installed in the left trunk side pocket.
Task: It evaluates the signals from the STH radio
remote control transmitter (A8/3). When a valid
signal is received, it is transferred to the STH
control unit (A6n1) and a feedback signal is trans-
mitted to the STH radio remote control transmitter
(A8/3).
Failure: It is not possible to control the stationary
heater using the radio remote control.

P83.70-5051-00

4.3/1 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

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 Stationary heater components

Model 203/209 (C-Class/CLK-Class)

STH heater unit (A6) with STH control unit (A6n1)
Location: The STH heater unit (A6) is located in the
right front wheel well in front of the front wheel.
Task: The STH heater unit (A6) controls the heating
and ventilation operations. The decision about
whether to heat or ventilate is made based on the
outside temperature, interior temperature and the
specified value for interior temperature.
The HB [ZUH] heater unit (A6) only regulates
heating operations.
It heats the coolant circuit of the engine and
consists of a housing with:
• Heater unit
• Circulation pump (A6m1) P83.70-5048-00
• Exhaust train
• Air intake
• Fuel supply
• Coolant circuit connections
Failure: Heat output not possible, ventilation may
not be possible.

i Note
If there is undervoltage in the on-board electrical
system, the stationary heater is shut off or cannot
be activated.
The fault message "Undervoltage, charge battery"
or "Undervoltage, shut off consumers" is displayed
on the instrument cluster.

i Note
The STH heater unit (A6) can be repaired in the
event of failure.
f83.70-P-5773A

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b 4.3/2

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 Stationary heater components
Model 203/209 (C-Class/CLK-Class)

STH fuel metering pump (Y23)

Location: The STH fuel metering pump (Y23) is
installed on the floor assembly in the vicinity of the
fuel tank.
Task: It is a combined supply/metering/shutoff
system and supplies the fuel required for combus-
tion from the fuel tank of the vehicle to the STH
heater unit (A6). It shuts off the feed line when the
STH heater unit (A6) is not operating.
Failure: The stationary heater does not start.

P83.70-5050-00

Fuel delivery module

Location: The fuel delivery module (2) is integrated
in the fuel tank (1) and incorporates the STH fuel
line (3) as well as other components.
Task: Its task is to take fuel free of air bubbles from
the fuel tank or swirl pot via the STH fuel pump
(Y23).
Failure 1: The fuel removal process is defective and
no fuel is delivered.
Failure 2: The fuel removal process is defective and
the fuel is delivered with bubbles.
With both types of failure, the STH cannot start or
starts with difficulty, the flame goes out during
heating or the STH smokes.
Illustration by way of example P83.70-5389-00

4.3/3 b Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models

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 Continued
upon the introduction of new model series

Vehicle Climate Control - Troubleshooting-Function-Design-Operation - Current Passenger Car Models b

– This printout will not be recorded by the update service. Status: 01 / 2011 –