Our

Business
Knowledge,
Your
Winning
Edge.

Travel & Logistics

The Travel & Logistics industry has often been a reflection of the global economy, and its growth has been directly linked to
globalization. While the developing global economy offers enormous growth potential for industry players, it also brings along
increasingly intricate supply chains, higher costs and tighter regulatory demands. Hence, it is a challenge to expand globally while
managing costs, optimizing and standardizing processes. Organizations have been using rapid technology adoption as one of the
means to address this challenge.
We at L&T Infotech possess a strong understanding of challenges faced by the Travel & Logistics industry and leverage our rich
experience to implement cutting edge IT solutions and address the issues effectively. We leverage our unique Business-to-IT Connect to
offer robust solutions to our Travel & Logistics clients.
Our parent company, Larsen & Toubro (L&T), has over 70 years of experience in various businesses and this has helped us to
consistently deliver value to our clients. Our experience ranges from providing cost-effective application development & maintenance
services, integration and testing services for all businesses to being a thought partner in devising strategic solutions for managing
various processes. We offer our clients cost-effective, high-quality robust IT solutions, sharper ERP deployment skills, pre-tested
domain-specific solutions and customized business intelligence capabilities. Our teams comprise professionals with deep domain
experience across airports, sea ports, shipping & logistics. They are backed by technology experts with experience in development, re-
engineering and implementation of IT for business solutions.

Industries We Serve
Aviation Shipping Surface transportation Logistics

Airports Sea ports Road transportation Cargo, freight, container

Airlines Shipping companies Railways Supply chain & warehouse

Third-party logistics/courier

Service Offerings
Prime focus on the following:

< Application Development, Maintenance & Support

< Legacy Modernization
< Enterprise Resource Planning
< Testing Services
< Infrastructure Management Services
< Enterprise Application Integration
< Mobility Services
< Geographic Information System
< System Integration
< Cloud & SaaS (Software as a Service)
< Business Intelligence and Data Warehousing
Domain Solutions
Airports

The aviation industry has changed dramatically over the past few years. While airlines are successfully realigning their business models
to reduce operational costs and make customer experience better, airplane manufacturers are launching new fleets that fly to all
corners of the world carrying more passengers at lower costs. Developments like these will affect the way that airports are run now
and well into the next decade. Furthermore, shifting requirements of major stakeholders in the airport environment (passengers,
service providers, airlines, etc.) have led to the need for innovative airport operating strategies. Passengers are no longer willing to
accept a ‘one-size-fits-all’ service that applies equally regardless of the fare paid.

Airlines demand significant flexibility from airports that support their business models which are very different from each other. Service
providers strive to deliver even shorter turnaround times. Providers of ground handling, catering, cleaning and supporting services - all
require unprecedented levels of information sharing and collaboration across organizational borders. Changing business models are
leading to large scale transformations in IT and operations as well. Today, the industry focus is on providing best-in-class facilities and
achieving operational efficiency while keeping costs low.

With our deep airport domain and technology expertise, and a fully integrated end-to-end managed services offering, we enable
airports to improve their operations and service levels.

Passenger Services
Check In (CUPPS, CUSS), Flight Information (FIDS), Public Address,
Indian Airports and the L&T Group
Information Kiosk, Self Service, Remote Check-in, Parking System

Baggage Services
Baggage Reconciliation System, Baggage Handling System – Interfaces

Operation & Management Services

AODB, RMS, EPOS, Command Centers, ERP, Aviation Billing
Mumbai International Bengaluru International
Security & Surveillance Services Airport Airport
Access Control System, Closed Circuit TV, Voice Alarm

Infrastructure Services
Network, Telephony, Enterprise Infrastructure Management

Other Services
Cargo Services (Cargo Management), Unit Load Device (ULD),
Building Management System (BMS), Executive Information Systems,
Delhi International Hyderabad International
Finance & Accounting, Purchase & Procurement , Revenue
Airport Airport
Accounting & Recovery, HR
 SI Framework

Airport operations System Engineering

< Complete E2E engagement management toolkit < End-to-end requirement management

< Plan, monitor, track and report < Requirements publishing

< Test management system < Requirement categorization/parameterization

< Web 2.0 technology with Rich Internet Application (RIA) < Managed preliminary & critical design review

< User customizable views & layouts and fully integrated < Establishing traceability

with MS Office tools (Word, XLS, MPP)

Business Process
Model Integration
Platform

Realization
Proven integration framework on SOA (Service Oriented Architecture)
< Core-connects - various airport sub systems

< Ready adapters, AODB, BRS, FIDS

Built in support for:

< Storing process instances

< Transforming non-standard messages into standard

< Rules engine

< Simulator to stimulate interfaces for sub systems which not yet available/commissioned

Domain Solutions Airlines

The Airline industry, which is one of the most competitive & mature industries, is an all-business enabler forming a critical link in global
businesses by transporting people and cargo. In a highly complex and competitive environment, companies have to achieve greater
customer advocacy, retention and loyalty - all of which help achieve improved financial results.
The airline industry witnesses a cyclical trend with fluctuating performance - few years of good performance followed by few years of
poor performance. Today’s airline industry obstacles are more threatening than ever with fluctuating fuel costs, emergence of low-cost
carriers, regulatory compliance and ever increasing pressure to provide reliable & consistent services that meet customer demands &
expectations. The airline business models are constantly changing & evolving to enhance operations & reduce costs through
collaborations. Now, the industry focus is on providing highly differentiated and unique customer experience, loyalty management &
CRM (Customer Relationship Management), increasing channels for customer self-service and achieving operational efficiency while
keeping costs low.
With our expertise, we provide airlines end-to-end solutions to improve their service quality & levels, operational processes and
customer satisfaction. Our approach is to drive business value for our clients by focusing on the needs of their customers and users.
We work closely with clients to understand their business needs, and then apply relevant domain insights, best practices and solution
accelerators to deliver tangible business results.
 Shipping

Large enough to carry several warehouses of goods in one journey, container ships are keeping our economy moving. For a majority
of the today’s shipping organizations, riding the high seas of a stormy economy & their own often outmoded systems is putting
immense pressure on operations.
Marine terminal operators are under increasing pressure to improve efficiency, increase security and reduce labor costs; they look to
the latest automated technologies to help accomplish their goals. Integration of different systems and shipping communities add to
the complexity. Shipping companies face a number of challenges to remain competitive and profitable.
Challenges faced by these companies include:
< Greater need for inbound and outbound freight visibility and control on a global basis
< Managing the continuous demand for IT requirements on aging legacy systems
Our strong domain & technology expertise provides shipping companies the comprehensive platform needed to help achieve their
goals and meet today’s challenges.

Sea Ports

Port operations form the core of services offered by port companies. Therefore, it is important for port companies to build strong
execution capabilities related to port operations management. Our team of port and marine experts plan & develop the infrastructure
essential for the facilitation of trade for both public and private sector clients. Our platform covers the entire port operations cycle
from cargo operations, resource planning, vessel & berth planning, yard planning, custom clearance & delivery, service rationalization
and operations process execution to monitoring, control and performance review.

Consulting Services

Business Process Consulting Infrastructure Consulting

Technology Consulting Product/Vendor Evaluation

Port Operations Automation Services

SI Services for POS covering

Marine Operations Vessel, Berth, Yard Planning SI Services for TOS
Cargo Operations Resource Planning GPS/RFID Solutions
Marine Services Customer Clearance & Delivery SI Services for VTMS
EDI Services

Enterprise Automation Services

Enterprise Collaboration Package Implementations (ERP)

Custom Application Development Document Management Solutions
Business Intelligence/Analytics

Support and Integration Services

Application Maintenance & Support Enterprise Integration Services

Hardware, OS, Database Support ERP POS Integration Services

Infrastructure Management Services

Server & Storage Services Security Services Cloud Services

Application Services EMS Services Service Desk
Network Services Desktop Services Hosting & Collocation Services
 Logistics

Over the last few decades the role of logistics management has undergone a paradigm shift. With worldwide networks of partners, the
logistics industry has become more complex, expanding operations to meet the demands of the global logistics supply chain. It is
constantly evolving in its endeavour to maximise revenues, increase profitability and improve operational efficiencies.
While logistics companies have felt the impact of fluctuations in the economy, they continue to face significant challenges. Rising
transportation costs and shrinking margins force logistics service providers to look for new ways to optimally plan and increase
efficiency. Growing complexity of the logistics function has led many companies to outsource logistics activities to third party providers.
They need complete visibility into logistics events in real time to monitor, control and respond appropriately to the events. The customer
relationship management and customer self-service in terms of checking order status, tracking shipments, online invoices, etc. also play
an important role. The cargo web portals are considered to be among the upcoming drivers for the industry. The pressure is on to be
flexible enough and customize offerings as per customer requirements, deliver the best possible service and compete more efficiently
for business, while ensuring margins are protected.
We believe that logistics providers need a new breed of solutions that offer clear visibility of events & resources to manage their
businesses properly. To help logistics organizations achieve their business goals, we offer unique end-to-end logistics solutions.

Technology Strategy for Warehouse Optimization

Web Access/Web Orders

< eCommerce storefront
< Inventory/Operations visibility
< Remote operations

Warehouse Management
Data Center < Receiving < Kitting
< (Onsite or hosted) < Putaway < Cycle Counting
Logistics Database < Picking < Wave Planning
< Customers / Vendors < Replenishment < Returns Supply Chain
Remote Warehouse(s) < Partner Management
< Products / Vendors < Inventory < Barcode
< Orders / Shipments Management Integration
< Partner
Management

Order Management
< eCommerce
< Call center orders

(phone/fax)
Logistics Financial Link
< EDI/Electronic Order Capture Practice < Interface to ERP/Accounting
< ERP and Other Systems Systems
Interface Offerings
< CRM
< Customer Self-Service

Transportation Management Asset Management & Mobile Logistics

< Parcel & LTL Shipments
Activity Billing
< Activity Tracking < Real-time RF, Speech &
< Rating/Routing
Tracking
< RFID, 2D Barcodes, Voice, < Client Agreement / Contract Browser Interface
< Carrier Compliant Labeling
GPS & Sensors < Billing/Invoice Preparation
< Carrier/Shipment Tracking
 < Sales Order Management < Warehousing Operations
< Inventory Management < Yard Management
< Financial Accounting < Labor Management
< Purchase Order Process WMS < Integrate to Inventory Management

< KPI Dashboard Business Handhelds < Picking

< Operational Intelligence (GS1, RFID) < Stock Enquiry
Metrics Reporting < Paperless operations
ERP

< Transportation Optimization < Slotting Optimization

Operations TMS < Space & Layout
Tools
< Fleet Management Optimization
< Load < Network Optimization
Consolidation

Warehousing Operations involve seamless integration of multiple systems depending on the current landscape;
optimizing operations can be achieved through judicious use of technology

Railways

Entering the new millennium, Railways are responding to competition from cars and planes. With revival of Railways as a strong mode
of transportation, today railways are managing sustained higher demand & focusing on growing revenue, improving margins and
meeting customer expectations. To be sustainable & competitive, railways have to provide seamless intermodal services, improve asset
utilization & safety, automate key train movement functions, manage high fuel costs and address changing technology environment
challenges.
Railways are constantly leveraging technology to manage these challenges that would result in higher operational efficiency and
flexibility. We have significant expertise in providing dynamic solutions in the Technology space with a focus on rail business, and
ensure train Operating Companies and Service Providers to deliver outstanding customer experience.

Railway Practice - Key Offerings

< Freight management < Material depot management

< Loco shed management < Ticketing solutions (multi-modal)
< Coach factory and rail wheel factory management < Railway asset management & tracking
< Coach information management < Train planning
< Information system for rail repair workshop < Pricing solutions (passenger/freight)
< Wagon depot management < Information management for large rail construction
projects
About L&T Infotech

Larsen & Toubro Infotech Ltd. (L&T Infotech), one of the fastest growing global IT services company, is ranked by NASSCOM as the 6th largest
software & services exporter from India and among the top 20 IT BPO employers in 2014. It is a wholly-owned subsidiary of Larsen & Toubro
(L&T), a multi-billion conglomerate, and India’s largest Technology, Engineering, Construction, Manufacturing and Financial Services
organization, with global operations.

L&T Infotech provides end-to-end IT solutions and services to Banking & Financial Services; Insurance; Energy & Process; Hi-tech & Consumer
Electronics; Utilities, Engineering & Construction; Consumer Packaged Goods, Retail & Pharmaceuticals; Auto & Aerospace; Media &
Entertainment; Healthcare; Plant Equipment & Industrial Machinery and Travel & Logistics industries.

Headquartered in Mumbai, India, L&T Infotech delivers IT-enabled business solutions to its clients, leveraging its strong domain expertise and
in-depth technology know-how, through its service lines, including Testing; Mobility; Infrastructure Management Services; BI/DW; SAP; Oracle
& Microsoft; Enterprise Integration; and Manufacturing Execution Systems.

L&T Infotech is differentiated by its three-pronged value proposition, encompassing Business-to-IT Connect, Execution Excellence and Engage
the Future. (www.Lntinfotech.com)

Business-to-IT Connect
www.Lntinfotech.com
Email: info@Lntinfotech.com

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