Organizational

Management

Specialty Certificate Syllabus

www.iaap-hq.org
 ORGANIZATION MANAGEMENT SPECIALTY CERTIFICATION
Program Objective: To enhance administrative professional’s supervisory and
leadership skills to further grow professionally through increased knowledge and
application of organizational behavior, communication, teamwork, and
strategic planning abilities in the workplace.

The Organizational Management (OM) Specialty Certificate is an eight-week

interactive online course designed for the Certified Administrative Professional
(CAP). Given the fact all participants are CAP designees, we expect a higher-
level of knowledge from participants in administrative duties and functions. OM
is an overview of skills and knowledge needed to rise within an organization and
become supervisors, managers, and/or leaders.

This is not a passive learning experience. Each content module has two to three
learning objectives (LO) which are assessed by written assignments, including a
final project representing the culmination of knowledge obtained and the real-
world application of this knowledge. Participants should expect to spend five to
seven hours per week on coursework depending upon their individual learning
style.

Each LO offers original content written specifically for OM by subject-matter

experts - through readings, overview slides, videos, and websites. Peer learning
occurs in the discussion forums where participants are required to engage by
posting two substantive posts per discussion question. There is a rubric to guide
participants in what a ‘substantive post’ requires.
Earning OM:
To earn the Organizational Management (OM) Specialty Certificate participants
must fully engage during the eight-week course. Learning is assessed through
three short (one-two pages) writing assignments, a final project, and weekly
discussion questions.

Participants must complete all assignments at the ‘excellent’ or ‘good’ level as

specified on grading rubrics posted in each module with their respective
assignment.

To earn full participation for each week’s discussion participants must post an
initial response to each discussion question (DQ) and at least one reply to a
peer’s post.
Participants who receive a ‘Poor’ evaluation will not receive credit for that
week’s discussion. Participants who earn ‘Poor’ more than two out of the eight
weeks will not earn the Organizational Management Specialty Certificate.

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IAAP CAP Organizational Management Specialty Certificate
Course Outline:
I. Introduction Module
a. Program overview
b. Course schedule and calendar
c. Meet the facilitator
d. Meet the course developers
e. Online course tips

II. Module One - Organizational Behavior

a. Learning Objective 1 - Distinguish between intrapersonal and
interpersonal behavior and their impact on your professional
advancement.
i. Reading (downloadable PDF)
ii. Overview slides
iii. Videos
iv. Recommended resources
v. Discussion Questions
b. Learning Objective 2 - Interpret the effect diversity has on an
organization’s success and future growth.
i. Reading (downloadable PDF)
ii. Overview slides
iii. Videos
iv. Recommended resources
v. Discussion Questions
c. Organizational behavior assignment

III. Module Two - Compelling Communication

a. Learning Objective 1 - Explain how personality types affect
communication styles, professional interactions, and then employ
professional communication strategies to meet individual needs.
i. Reading (downloadable PDF)
ii. Communication scenario slides
iii. Videos
iv. Recommended resources
v. Discussion Questions
b. Learning Objective 2 - Employ professional communication to
impart influence in the workplace.
i. Reading (downloadable PDF)
ii. Communication scenario slides
iii. Videos
iv. Recommended resources
v. Discussion Questions

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IAAP CAP Organizational Management Specialty Certificate
 c. Learning Objective 3 - Analyze conflict resolution strategies and
implement in professional situations.
i. Reading (downloadable PDF)
ii. Communication scenario slides
iii. Videos
iv. Recommended resources
v. Discussion Questions
d. Compelling communication assignment

IV. Module Three - Effective Teamwork Skills

a. Learning Objective 1 - Examine how organizations and individuals
benefit when employees work in high-performing teams.
i. Reading ((downloadable PDF)
ii. Overview slides
iii. Videos
iv. Recommended resources
v. Discussion Questions
b. Learning Objective 2 - Demonstrate how to build and maintain a
high performing team and manage difficult behavior in team
environments.
i. Reading (downloadable PDF)
ii. Overview slides
iii. Videos
iv. Recommended resources
v. Discussion Questions
c. Effective teamwork skills assignment

V. Module Four - Strategic Planning

a. Learning Objective 1 - Describe the importance of planning,
processes, and procedures in strategic planning.
i. Reading (downloadable PDF)
ii. Overview slides
iii. Videos
iv. Recommended resources
v. Discussion Questions
b. Learning Objective 2 - Demonstrate how to implement a strategic
plan to facilitate positive organizational change.
i. Reading (downloadable PDF)
ii. Overview slides
iii. Videos
iv. Recommended resources
v. Discussion Questions
c. Final project – Organization/team Strategic Plan

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IAAP CAP Organizational Management Specialty Certificate
Calendar:
Each week begins on a Monday and ends on a Sunday. Discussion questions
(DQ) initial discussion responses are due Friday each week and replies to peer
DQ are due by Sunday. Please refer to discussion question grading rubric for
specific requirements.

All assignments are due on Sunday of the week they are assigned. Each
assignment has a grading rubric in addition to specific guidelines.

Weeks Assignments
Week One Introduction module
Org. Behavior - intrapersonal & interpersonal behavior
Reading materials
Discussion questions
Week Two Org. Behavior Diversity
Reading materials
Discussion questions
Org. Behavior Written Assignment

Week Three Compelling Communication - Styles & Strategies

Reading materials
Discussion questions

Week Four Compelling Communication – Influence

Compelling Communication - Conflict Resolution Strategies
Reading materials
Discussion questions
Compelling Communication Written Assignment

Week Five Teamwork Skills – Benefits of High Performing Teams

Reading materials
Discussion questions

Week Six Teamwork Skills - Maintain & Manage Difficult Behavior

Reading materials
Discussion questions
Teamwork Skills Written Assignment

Week Seven Strategic Planning - Processes & Procedures

Reading materials
Discussion questions

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IAAP CAP Organizational Management Specialty Certificate
Week Eight Strategic Planning – Implementation & Change Management
Reading materials
Discussion questions

Final Project The final project in Organizational Management (OM) is a

strategic plan to facilitate positive organizational change.
Participants select a situation within their organization
needing to be enhanced or completely changed to improve
the functioning the team, department, or business as a
whole.

Please note: This program contains videos and links to websites and case studies not
developed by IAAP, to better enhance the learning experience by demonstrating
current issues in the workplace. Some content participants might find controversial and
does not reflect the opinions of IAAP Board of Directors, members, or staff.

Please use respect when responding to other’s in the program - being mindful of
divergent ideas, thoughts, and opinions.

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IAAP CAP Organizational Management Specialty Certificate