GUIMARAS STATE COLLEGE

SENIOR HIGH SCHOOL DEPARTMENT

SATISFACTION LEVEL ON THE SERVICES OF THE GUIMARAS ELECTRIC

COOPERATIVE AMONG CONSUMERS IN BUENAVISTA

A Research Report

Presented to

The Senior High Department

Guimaras State College

McLain, Buenavista, Guimaras

In Partial Fulfilment of the Requirements in RS 211

Research Report

Ferrer, John Lloyd

Occeña, Skyrus

Tacaisan, Allen John Mark

Gandullas, Felmer John

SHS-TVL Major in Industrial Arts Electrical Installation and

Maintenance

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Acknowledgement

With endless love and appreciation, the researcher would

like to extend their heartfelt gratitude and indebtedness to the

people who helped them bring this study into reality. The

researcher would like to extent their thoughtful gratitude to

the following:

To Instr. Harmon Recopuerto for the assistance and for

giving us the consent to conduct a study and for his guidance

and the one who motivate us to do this research. And also

sharing his knowledge and help in the analysis of data and

statistical computation.

To Instr. Marine Dexter Ejar for her support, advices,

guidance, valuable comments, suggestions, and provision to this

study and also gave her time and endless effort to finish this

study.

To East Valencia, Agsanayan and New Poblacion as our

respondents who took the initiative and time to provide us an

honest feedback to our survey questions.

To the parents of the researchers for providing us

continuous financial and moral support who motivated us to

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remain focused towards achieving various milestone of our

journey.

Foremost, we would like to thank Almighty God for allowing

us to carry out this research paper and for the guidance every

day.

The Researchers

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Abstract

This study sought to determine the satisfaction level on the

services of the Guimaras Electric Cooperative among Consumers in

Buenavista. The study utilized a quantitative-descriptive

evaluation method. The respondents of this research study were the

thirty (30) consumers of Guimaras Electric Cooperative during the

time of data gathering. The data gathered were subjected to

statistical analysis using Mean, frequency count and percentage

for descriptive statistics, T-test, and Analysis of Variance

(ANOVA) had been utilized for inferential analysis. The data needed

were gathered using a researcher-made questionnaire. The

questionnaire was divided into two parts: part one consists of the

respondent’s profile including name, age, civil status,

educational attainment, and monthly income; part two consists of

the questionnaire made by the researchers. Based on the results of

the Satisfaction Level on the Services of the Guimaras Electric

Cooperative among Consumers in Buenavista as to responsiveness of

the respondents were fair on the services provided by the Guimaras

Electric Cooperative. Data shows that the Satisfaction Level on

the Services of the Guimaras Electric Cooperative among Consumers

in Buenavista as to reliability, respondents were fair on the

services of the Guimaras Electric Cooperative, they performed

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 GUIMARAS STATE COLLEGE
SENIOR HIGH SCHOOL DEPARTMENT

well. There are no significant differences to the age, sex, civil

status, educational attainment and monthly income on the

Satisfaction Level on the Services of the Guimaras Electric

Cooperative among Consumers of Buenavista.

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SENIOR HIGH SCHOOL DEPARTMENT

Table of Contents

PAGES

TITLE PAGE i

ACKNOWLEDGEMENT ii

ABSTRACT iii

TABLE OF CONTENTS iv-v

CHAPTERS

1 Introduction 1-10

Background of the Study

Statement of the Problem

Null Hypothesis

Theoretical Framework

Conceptual Framework

Significance of the Study

Definition of Terms

Scope and Limitations

2 Review of Related Literature 11-18

Conceptual Literature

Foreign Studies

Local Studies

3 Methodology 19-25

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Research Design

Respondents of the Study

Validity of the Questionnaire

Reliability of the Questionnaire

Data Gathering Procedure

Data Analysis Procedure

Statistical Tools

4 Presentation, Interpretation and Analysis of Data 26-33

5 Summary, Conclusions, and Recommendations 34-37

SUMMARY

CONCLUSIONS

RECOMMENDATION

REFERENCES 38

APPENDICES 39-47

CURRICULUM VITAE 48-51

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