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International Journal of Strategic Management and
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1
Msc. Student, Jomo Kenyatta University of
Agriculture and Technology
2
Lecturer, Jomo Kenyatta University of Agriculture
and Technology
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to have necessary skills to manage the project after With the above framework in mind, a number of
hand over by the donors. Majority of the projects scholars have proposed perspectives on project
initiated by development actors have experienced effectiveness. Johnson, Scholes, and Whittington
low participation of the beneficiaries therefore (1999) suggest evaluating the potential success of a
affecting performance of these projects. Delays in project based on three criteria including: Suitability
completion of water projects in WSBs in Kenya are that deals with the overall rationale of the project
a common phenomenon with projects such as (Hough, 2008). According to Hough (2008), one
Oyugis-Kendubay water supply and Mbita bay method of assessing suitability is using a strength,
water supply in Homabay County not taking off due weakness, opportunity, and threat (SWOT) analysis.
to issues raised by various stakeholders. According A suitable project in this case, fits the project
to AWSB’s year 2013 achievement report to mission, reflects the capabilities, and captures
WASREB for example; 9 of 16 (57%) completed opportunities in the external environment while
projects in the board’s area were completed late avoiding threats. A suitable project should derive
while 12 of 14 (86%) ongoing projects were behind benefits. Therefore, before implementation by the
schedule. While overall national water supply project managers; their benefits and sustainability
coverage despite this phenomenon has steadily needs to be considered.
increased over the recent years reaching a level of Feasibility is concerned with whether or not they
60% and 45% in urban and rural areas respectively have the resources required to implement the project
(MWI, Annual Water Sector Review Report 2012), (such as capital, people, time, market access, and
a gap of 20% and 30% respectively needs to be expertise). One method of analyzing feasibility is to
closed to reach the sector’s National Water Services conduct a break-even analysis, which identifies if
Strategy target coverage of 80% in urban areas and there are inputs to generate outputs and demand to
75% in rural areas by 2015 (NWSS, 2004). cover the costs involved. Therefore, the available
Therefore, this study sought to assess the influence resources for the projects to be implemented should
of stakeholder analysis on the performance of water be put into consideration. It is important for
and sanitation projects in Homabay County, Kenya. stakeholders to accept the project based on the risk
General Objective and the potential returns. (One method of assessing
The objective of the study was to assess the acceptability is through a what-if analysis,
influence of stakeholder analysis on the performance identifying best and worst case scenarios. This can
of water and sanitation projects in Homabay County, be applied when designing the project by
Kenya Mulcaster's Managing eleven (11) forces that
Research Hypothesis include: time, opposing forces, politics, perception,
H01: Stakeholder analysis does not have a holistic effects, adding value, incentives, learning
significant effect on the performance of water and capabilities, opportunity cost, risk, and style.
sanitation projects in Homabay County, Kenya
Literature Review Stakeholder Analysis and Performance of Water
Theoretical Review and Sanitation Projects
This study is built upon the Model of Suitability, Stakeholder analysis is the first step in
Feasibility and Acceptability. stakeholder management, an important process that
Model of Suitability, Feasibility and successful people use to win support from others.
Acceptability Managing stakeholders helps them to ensure that
Model of Suitability, Feasibility and Acceptability. their projects succeed where others might fail
According to Johnson and Scholes (1999), a feasible (Bourne, 2016). Participatory theory states that
and effective project must be evaluated before stakeholder participation is one of the ways of
implementing in a new context. According to enhancing effectiveness of development projects.
Boundless (2015), an effective project must be However, this has not been the case, the
suitable, feasible, and acceptable to stakeholders. communities where projects are being implemented
Effectiveness is the capability to produce a desired have long been viewed as a hurdle to implementing
result. A project is considered effective when both projects and historically have been engaged as little
the short-term and long-term goals are accomplished as possible.
and are in line with the mission, vision, and According to Greenall and Revere (1999),
stakeholder expectations. This requires leaders to implementing agencies both local and international
recognize how each societal component combines to expressed several difficulties when engaging
create a competitive operational process. community right from the design stages to
withdrawal, citing slow implementation, but Karl
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International Journal of Strategic Management and
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(2000) is of the view that development interventions Firstly, a brief introduction to the CLUES approach,
achieve their objectives if the people who are most its basic principles for effective stakeholder
affected are actively involved. Participation is an involvement and its adaptation to the Darkhan case
effective mechanism for poverty reduction capable study are given.
of achieving immediate and lasting results at the Secondly, two relevant planning steps including the
grassroots level for the reason that it assures better bus idling and testing of pilot facilities are described
targeting of benefits to the poor, increases the impact and assessed in terms of effective stakeholder
and ensures that the development gains are equitably involvement. It is shown that even if not all basic
distributed (Chavangi, 1995). principles could be fulfilled adequately, the
Generally, from the authors view, stakeholder participatory planning framework helped to improve
analysis should be done to ensure all parties/actors the scientific outputs of the project mainly the
are actively involved in all stages of project technological research and development and to
management cycle. This is in concurrence with smooth the way for further actions towards the
(Rudqvist and Woodford-Berger, 1996) that the sustainable implementation of measures on a larger
community helps to detect problems during scale. Ngugi, Home and Mutwiwa (2017) focused
implementation at early stages before they escalate on impacts of water and sanitation activities on the
into major sources of conflict and wastefulness. As environment in the Upper Mara Basin. The
Karl (2000) puts it, local people’s judgments of what provision of reliable and safe water supplies is an
constitutes success, give a more pragmatic view essential element in improving the quality of life for
about what works and what does not work. mankind. However, over time the natural resource
Consequently, interventions were successful and base has become severely stressed due to
sustainable when people have a voice in determining unsustainable use of the resources. Water samples
their objectives, to support their implementation, to were analyzed for physical, chemical and
evaluate their outcomes, and to make indigenous bacteriological parameters and only 23.4% of
knowledge available. sampled water sources were found suitable as
McConville, Kain, Kvarnstrom and Ulrich (2014) domestic water sources. Most open water sources
focused on stakeholder’s participation in sanitation were contaminated with E. coli caused by open
planning in Burkina Faso: theory and practice. The defecation in the basin which on average was 38%.
study results indicated that stakeholder participation The study showed that, 21.3% of the sampled water
is commonly promoted as a means to boost supply projects had evidence of soil erosion around
outcomes of sanitation improvement projects, in them which was mainly caused by livestock
particular in developing countries. They indicated overcrowding at water points. Among the
that there was a little research on when or how this wastewater generating and management activities in
participation should occur during the process of upper Mara basin, Bomet municipal stabilization
planning a sanitation system in order to maximize pond posed the greatest pollution threat to the
the effect. They develops a framework for analyzing environment since it lacked capacity to treat waste
participation levels of different stakeholders water to standards before it overflowed into the
throughout a planning process and applies it to environment. In addition, WASH stakeholders in the
sanitation planning guidelines and case studies from basin should make integrated and comprehensive
Burkina Faso. This analysis highlights that, efforts to provide improved water sources and
particularly during designing of system options and sanitation to all the residents.
selecting among these options, there exist potential Dos and Gupta (2017) study examined the pro-poor
weaknesses regarding who participates and how that water and sanitation: operationalizing inclusive
participation may influence what type of sanitation discourses to benefit the poor. The study findings
is implemented. show that technical integration in operationalization
Sigel, Staudel and Londong (2014) studied on the has improved water provision to the poor through
experiences with stakeholder involvement in the adoption of instruments, assessments and
strategic sanitation planning: a case study of the city outcomes. However, the ‘pro-poor’ approach
of Darkhan, Mongolia. The study found that introduced a simplified notion of social
Stakeholder involvement is a prerequisite in urban inclusiveness into multi and inter-disciplinary
strategic sanitation planning, particularly in low- debates and policy processes. Although outcomes
income countries. Conceptually the Darkhan case are positive and offer some lessons for the social
study builds on a participatory sanitation planning inclusiveness component of inclusive development,
approach known in the literature as community-led ‘pro-poor’ WatSan discourses have neither
urban environmental sanitation (CLUES) planning.
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addressed the related environmental issues nor taken study since the scope is large. This design is also
a relational approach to empowering the poor. suitable as it brought out information on attitudes
Ameyaw and Chan (2015) identified and evaluated that could be difficult to measure using
the most significant risk factors that strongly observational techniques. This design helped the
affect the implementation of public–private researcher to collect questions asked repetitively to
partnership (PPP) water supply projects. PPP for a sample of a population to mathematically derive
water supply infrastructure services has seen characteristics of the total population. This is
continued growth over the past two decades, because the studies were based on the views and
following public sector’s budgetary constraints opinion of the respondents on influence of
and inability to provide infrastructure-based stakeholder analysis on the performance of water
water services efficiently and cost effectively. and sanitation projects in Homabay County, Kenya
However, these projects are often subjected to
major risks leading to failures. The paper presents Target Population
a derived risk factor list, ranks the factors and The target population for this study was employees
describes the “top-ranked” risk factors as: poor of Homa Bay Water and Sanitation Company
contract design, water pricing and tariff review Limited, commercial and domestic users, sub-
uncertainty, political interference, public county water officers as well as NGO’s funding
resistance to PPP, construction time and cost community. The accessible is the subset of the target
overrun, non-payment of bills, lack of PPP population where the researcher draws the samples.
experience, financing risk, faulty demand In this study the accessible population was drawn
forecasting, high operational costs and conflict from 4 head of departments that is: Human Resource
between partners. and administration department, engineering and
Chan, Lam, Wen, Ameyaw, Wang & Ke (2014) strategy department, business and customer service
focused on cross-sectional analysis of critical risk department and finance department from Homa Bay
factors for PPP water projects in China. The findings Water and Sanitation Company Limited, 1 county
revealed that completion risk, inflation, and price water director, 16 sub county water officer, 11 NGO
change risk have a higher impact on Chinese water technical officers, 350 domestic users, 263
PPP projects, whereas government corruption, commercial users (Homa Bay Water and Sanitation
an imperfect law and supervision system, and Company Limited (2019), and Homabay County,
a change in market demand have a lower impact on 2019). Since all these officers and users play an
the water supply sector. The findings can help important role in water and sanitation services in
project stakeholders to improve the efficiency of Homabay County, they became the accessible
privatization in public utility service and provide population. This was as presented in Table 3.1.
private investors with a better understanding while
they participate in the enormous Chinese water
Table 3.1 Target Population
market through the PPP mode
Target Group Number
Stakeholder Head of Departments 4Targeted
Performance County water Director 1
Analysis -Service delivery Sub-county water officers 16
-Stakeholder -Stakeholder NGO technical officers 11
identification support Water committees 40
-Stakeholder -Time Domestic Users 350
Interest -Value for money Commercial Users 263
-Stakeholder Total 645
influence Source: Homa Bay Water and Sanitation
Independent Variable Dependent Variable Company Limited (2019) and Homabay County
(2019).
Figure 1 Conceptual Framework
Sample Size and Sampling Technique
Research Methodology
Research Design The sample size was determined from the formula
This study adopted the descriptive research design. proposed by Yamane cited by Israel (2009) which
Descriptive surveys are capable of obtaining state that:
information from large samples of the population n=N/ (1 + N (e) 2 ) ………………….Equation 3.1
over a short period of time thus very suitable for this Where;
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International Journal of Strategic Management and
Procurement (IJSMP) ISSN: 2664-049x 1 (1) 48-
62, May, 2019 www.oircjournals.org
N represents target population for domestic questionnaires have the ability to accord the
users and commercial users 613 respondents adequate time to respond and offer a
n represent required sample size sense of privacy and confidentiality making
e level of precision (5%) questionnaires a quick and cost effective way of data
N= 613; e=5% thus: n= 613 / (1 + 613 (0.05)2) collection (Orodho, 2003). Questionnaires was
= 242 administered through various methods i.e. for the
The sample size of the study therefore was 242 from users face-to-face method was used to make sure all
domestic and commercial users, plus 4 Heads of the questions are understood and responded to
Department, 1 County water Director, 16 Sub- clearly. Secondary data was collected through
county water officers, 11 NGO Technical officers to review of various reports at the county social affairs
get a total of 274 respondents as presented in Table office and the donor agencies.
3.2.
Pilot Test
Table 3.2 Sample Size It refers to trial study done in preparation for the
Target Group Sample major study and it allows for the pre-testing of the
size particular research instrument being used in the
Heads of Department 4 study (Edwin, 2002). One of the advantages of
County water Director 1 conducting a pilot study is that it might give advance
Sub-county water officers 16 warning about where the main research project
NGO Technical officers 11 could fail, where research protocols may not be
followed, or whether proposed methods or
Water committees 15
Domestic Users 138 instruments are inappropriate or too complicated
(Armstrong & Tylor, 2014). In addition it provides
Commercial Users 104
easy recording and analysis of data. For this study a
Total 274 pilot was carried out in Uasin Gishu County. This
was done to ascertain the validity and reliability of
This study used purposive sampling technique to research instruments.
select 4 Heads of Department, 1 County water Validity defines the accuracy and meaningfulness of
Director, 16 Sub-county water officers, 11 NGO inferences drawn from study findings, (Mugenda &
Technical officers. Purposive sampling technique Mugenda, 2009). If the instrument is valid, the
helped the researcher to select the above respondents results obtained from the research actually represent
because they were knowledgeable on influence of the study variables. Two types of validity were
project design on the performance of water and considered: content validity which address the
sanitation projects in Homabay County, Kenya. match between test questions and the subject area
Simple random sampling was used to select they are intended to assess and construct validity
domestic and commercial users’ respondents which assesses the degree to which a test or other
because they had equal chance of being chosen to what it is purported to measure. The research
participate in the study. This helped to avoid instruments were pretested on 25 respondents (10%
biasness in selection. of the sample size) within Uasin Gishu County. The
feedback was used to validate the instruments in
Data Collection Instruments readiness for the study.
In this study questionnaires were administered to the Reliability is the measure of the degree to which a
sample chosen for the study. Sekaran and Bourgie data collection instrument yields consistent results
(2010) lay emphasis on the use of questionnaires or data after repeated trials (Mugenda and Mugenda,
since the design is based on the objectives of the 2003 and Orodho, 2004). A reliable data collection
research and features closed and open ended instrument is one that produces consistent results
questions. Use of questionnaires was opted for as the when used more than once to collect data from a
research instrument for primary data in the study sample randomly selected from the sample
because of the following benefits. First, the population. Internal consistency method that is the
questionnaire enabled the researcher to ask split-half method was used to test reliability of the
structured questions which were easier to analyze as research instruments by comparing the results of one
well as to administer as each question is followed by half of a test with the results from the other half.
alternative answers. Secondly, the use of Responses from 27 respondents (10% of the sample)
questionnaires helped in reaching a large number of were used for the test. The data obtained then
respondents within a short time. Thirdly, entered into the Statistical Package for Social
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International Journal of Strategic Management and
Procurement (IJSMP) ISSN: 2664-049x 1 (1) 48-
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Science research (SPSS) to determine the reliability The questionnaires used had likert scale items that
of the tool. In this study, the items were considered were to be responded to. For reliability analysis
reliable when they yielded a Cronbach’s alpha value Cronbach’s alpha was calculated by application of
of 0.70 and above. However, the Cronbach’s alpha SPSS. The value of the alpha coefficient ranges from
that is less than 0.70 implied that the research 0 to 1 and may be used to describe the reliability of
instruments were not reliable and the researcher factors extracted from dichotomous (that is,
made necessary corrections before using the questions with two possible answers) and/or
instruments to collect data. multipoint formatted questionnaires or scales (i.e.,
rating scale: 1 = poor, 4 = excellent). A higher value
shows a more reliable generated scale. Cooper &
Schindler (2008) indicated 0.7 to be an acceptable
reliability coefficient. Since, the alpha coefficients
Data Analysis and Presentation
were all greater than 0.7, a conclusion was drawn
According to Mugenda and Mugenda (2003), data
that the instruments had an acceptable reliability
analysis is the processing of data to obtain answers
coefficient and were appropriate for the study.
to research questions. The primary data collected
was edited, coded, and entered, checked for
completeness and uniformity then analyzed through Table 4.2 Reliability Results
Statistical package for Social Sciences (SPSS) Variable Cronb N
version 22 as the most suitable analysis tool. ach of
Descriptive statistics including frequency Stakeholder analysis .751
Alpha 4Ite
distribution, mean, standard deviation, percentages Performance of water and .736 4ms
and Inferential statistics such as Multiple Regression sanitation projects
analysis was used to determine the relationship
between the variables under investigation (Orodho, Gender of the Respondents
2007). The study sought to establish the gender of the
The choice of statistical method to use depends on respondents who participated in the study. The
the kind of data. Descriptive statistics (frequencies research findings were presented in Table 4.3. From
& percentages) was used to summarize the data study results among the respondents who
obtained. The Likert scale was used to give weight participated in the study, 121(52.6%) were men
of the extent to which project design could be while 109(47.4%) were women. This shows that
acceptable and feasible. Data was interpreted; and there is a good gender balance.
inferences made and presented using Tables, charts
and percentages. The following regression model Table 4.3 Gender of the respondents
was adopted to determine the influence of project Gender Frequency Percentage
design on the performance of water and sanitation
projects in Homabay County. Male 121 52.6
Y= β0 + β1X 1+ Ɛ……………………Equation 3.1 Female 109 47.4
Where: Total 230 100.00
Y Represents performance of water
and sanitation projects
β0 Represents Constant Age Bracket
X1 Represents stakeholder analysis The study also sought to find the age bracket of those
Ɛ Represents Error Term who participated in the study. The study results were
β1, repesent régression Coefficients of the presented in Table 4.4. The study findings indicated
Independent Variables that among the respondents, 26(11.3%) were aged
between 21 years and below, 65(28.3%) were aged
Findings and Discussions between 21-30 years, 87(37.8%) were aged 31-40
Response Rate years while 52(22.6%) were aged over 40 years.
Out of the 274 questionnaires issued to the This shows that the respondents are dominated by
respondents, 230 were returned while 30 were never members who are between 31- 40 years.
returned and spoilt were 14. The questionnaire
response rate was (83.9%). According to Mugenda Table 4.4 Age Bracket
and Mugenda (2003) a response rate of 70% and Age Frequency Percentage
above is acceptable. Below 26 11.3
Pilot Study Results 21years
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International Journal of Strategic Management and
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Study findings on the influence of stakeholder significantly earned the company growth
analysis on the performance of water and sanitation opportunities (Mean=4.02, SD=.591); and
projects showed that the respondents agreed with the Stakeholder analysis enables the company
statements that; Stakeholder identification on Water (Mean=4.12, SD=.555).
and sanitation company projects has greatly reputed The study findings agrees with McConville, Kain,
good (mean=4.01, SD=.598); Stakeholder interest Kvarnstrom and Ulrich (2014) who focused on
builds and solidifies objectives of the water and stakeholder’s participation in sanitation planning in
sanitation projects (Mean=4.09, SD=.664); Burkina Faso: theory and practice. The study results
Stakeholder identification influence has indicated that stakeholder participation is commonly
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International Journal of Strategic Management and
Procurement (IJSMP) ISSN: 2664-049x 1 (1) 48-
62, May, 2019 www.oircjournals.org
promoted as a means to boost outcomes of sanitation actions towards the sustainable implementation of
improvement projects, in particular in developing measures on a larger scale.
countries. They indicated that there was a little The study finding is in agreement with Ngugi, Home
research on when or how this participation should and Mutwiwa (2017) who focused on impacts of
occur during the process of planning a sanitation water and sanitation activities on the environment in
system in order to maximize the effect. They the Upper Mara Basin. The provision of reliable and
develops a framework for analyzing participation safe water supplies is an essential element in
levels of different stakeholders throughout a improving the quality of life for mankind. However,
planning process and applies it to sanitation over time the natural resource base has become
planning guidelines and case studies from Burkina severely stressed due to unsustainable use of the
Faso. resources. Water samples were analyzed for
The study findings also concede with Sigel, Staudel physical, chemical and bacteriological parameters
and Londong (2014) studied on the experiences with and only 23.4% of sampled water sources were
stakeholder involvement in strategic sanitation found suiTable as domestic water sources.
planning: a case study of the city of Darkhan, The study findings revealed that stakeholder
Mongolia. The study found that Stakeholder analysis greatly influence the performance of water
involvement is a prerequisite in urban strategic and sanitation projects in Homabay County, Kenya.
sanitation planning, particularly in low-income This implies that stakeholder identification on water
countries. Conceptually the Darkhan case study and sanitation company projects reputes a good
builds on a participatory sanitation planning image to the company services, stakeholder interest
approach known in the literature as community-led builds and solidifies objectives of the water and
urban environmental sanitation (CLUES) planning. sanitation projects while stakeholder identification
Firstly, a brief introduction to the CLUES approach, significantly earns the company growth
its basic principles for effective stakeholder opportunities and stakeholder analysis enables the
involvement and its adaptation to the Darkhan case company realize its weakness and creates room to
study are given. Secondly, two relevant planning advice appropriately addressing the problems.
steps including the bus idling and testing of pilot
facilities are described and assessed in terms of Performance of water and sanitation projects in
effective stakeholder involvement. It is shown that Homabay County, Kenya
even if not all basic principles could be fulfilled In this section, respondents were asked to indicate
adequately, the participatory planning framework the extent to which they agreed or disagreed with the
helped to improve the scientific outputs of the following statements in relation to performance of
project mainly the technological research and water and sanitation projects in Homabay County,
development and to smooth the way for further Kenya. The results were presented in Table 4.10.
Table 4.10 Performance of water and sanitation projects in Homabay County, Kenya
Statements SA A U D SD Total Mean SD
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Hypotheses Test Results was above 0.05 the study fails to reject the null
Hypotheses were tested at 5% alpha level of Hypotheses. The study results were presented in
significance. The decision rule in hypotheses testing Table 4.15.
was that if the p –value was less than conventional The Null Hypothesis H01 stated that stakeholder
0.05 the null Hypotheses was rejected and when it analysis does not have a significant effect on the
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performance of water and sanitation projects in The study further concluded that stakeholder
Homabay County, Kenya. However, the study identification on water and sanitation company
finding indicated that there is a statistical significant projects reputes a good image to the company
influence of stakeholder analysis on the performance services, stakeholder interest builds and solidifies
of water and sanitation projects in Homabay County, objectives of the water and sanitation projects while
Kenya (p=0. 000<0.05). Hence the study findings stakeholder identification significantly earns the
rejected the null Hypotheses. This concurs well with company growth opportunities and stakeholder
Sigel, Staudel and Londong (2014) who studied on analysis enables the company realize its weakness
the experiences with stakeholder involvement in and creates room to advice appropriately addressing
strategic sanitation planning: a case study of the city the problems.
of Darkhan, Mongolia. The study found that
Stakeholder involvement is a prerequisite in urban Recommendations of the Study
strategic sanitation planning, particularly in low- The study recommends the use of co-creators
income countries. approach for public projects development in order to
establish common ground on share stakeholder
feeling. The study finally recommends that there
should be need to ensure that the resourceful persons
like top management in the various water projects
are involved in execution of citizenships projects.
This should be in ways that include prompt of funds
Table 4.15 Summary of Hypotheses Test
meant for such activities, top management scrutiny
Results
of reports about progress of such projects and
Hypotheses Results Decision
increasingly participating in their implementations.
rule(accept/reje
ct)
Suggestions for Further Research
Ho1:Stakeholder Rejected the null A study can be done to examine the influence of
analysis (β1=0.27 hypothesis M&E on the implementation of sustainable water
does not 2, and Sanitation projects in informal settlements. A
have a p<0.05). study can also be done to examine the influence of
significan politics in the implementation of community based
t effect on water and sanitation projects in Kenya’s informal
the settlements
Summary, performan
Conclusions and Recommendations
ce Analysis
Stakeholder of References
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