Chapter 1

INTRODUCTION

Background of the Study

Apartment management system is that the best software system of managing extremely

customize multiple apartment it will assist you to manage the whole apartment in your hand at

a look. This application has three step dashboard like super admin, admin, and user. Admin

will manage and owner will monitor his/her tenant all activity with building info. Apartment

management system could be a complete answer in web based application. One among the

main tasks of managing apartment is guaranteeing sleek transactions with sizeable amount of

tenants/owners that occupy these residences.

Research shows that as early as the biblical times there had been condominium that have

been developed to accommodate human beings who tour and proceed to be away from there

dwelling for large than a day. Apartment Management System is nice way to manipulate

complete housing society or local preservation tasks. It has one-of-a-kind customer roles like

Admin, Resident members, Gatekeeper and Accountant Users. In the cutting-edge time

apartment organization are swiftly developing the famous destinations of human beings in

unique university students who are studying in college, expert, tourist and couples.

There are many situations you have to contact tenants with ongoing notifications. This

would perchance be to inform tenants about the transferring in and out procedures, to let them

be conscious of about upcoming hearth alarm tests, to maintain them up to date about new
insurance plan insurance policies and so on. Rather than except a doubt posting symptoms

round the building, ship out automated notices to all your tenants.

After you fill in the content, click one button and your message is robotically dispatched out.

Managing all your tenant data is difficult, in particular if you manipulate multiple rental

buildings. An all-in-one condo managing system retail outlets all tenant data and updates

tenants' profiles specifically based totally on any new statistics that comes in.

This consists of who has paid hire and who hasn't, who is moving in and out, what is the

great technique of contacting every tenant and a lousy lot more. Messages can then be sent

out robotically to each and every tenant based on their character dates, private preferences

and distinct information. This saves you time and ensures effectivity in your tenant

communication.

Tenants use all types of verbal trade methods. If a tenant in no way solutionstheir phone,

possibly email or textual content message is the great way to obtain them. An all-in-one

residence managing answer permits you to contact each and every tenant in the way that is

most amazing for them. This ensures that you will be capable to attain the tenant and it leads

to extra alleviation for the tenants.

Four common issue in apartment management system

Maintenance Issues

Buildings and persona houses desire ongoing renovation in structural aspects,

plumbing, and electrical systems. Anything can pop up at any time, and repairs have to be

attended to proper now to maintain away from inconveniences to tenants. The wonderful
preferences for managing protection troubles is to have a preventive renovation software in

place, and have an expert personnel attending to the repairs.

Handling Tenants and their Complaints

Complaints from tenants can preserve pouring in on an everyday basis. These

complaints vary from small troubles with other tenants, to most vital complaints to do with the

nation of the property. However, most complaints are to do with repairs or correcting some

element on the property. It ought to be about the illumination in the common areas and

requests for brighter lights, or it may want to be about the potholes in the driveway. Every

criticism needs to be regarded into and cannot be ignored, in particular ones that show

potential troubles in structural elements of the building. Tenants must moreover ride that their

complaints are being heard and notable action is being taken.

Payment Issues

Not receiving hire on time is a most important trouble confronted via all property owners.

Most tenants have a range of excuses at hand for no longer making payments. Missed

payments, late payments, take a look at repayments are all motive of issue and can devour

away at the profits. Solution to this trouble requires a greater than one pronged approach.

Firstly, there have to be a persona in cost who will go around accumulating payments on the

due dates, which will make tenants conscious that they have to maintain their payments

prepared on time. The second issue is to levy some penalty or late fees, which is a proportion

of the whole amount owed. This generally works when the property proprietor is capable to

enforce it strictly and with precision and reason.

Statement of the Problem

This study aimed to supply a lodging management system to deal with the subsequent

problems:

● The owner finds it difficult to monitor the total income

● The owner could not distinguish easily the duration of the residency of the renters

● The owner is not living in the Philippines and the landlord would have difficulty checking

on site.

Objective of the Problem

To develop a system that might facilitate a living accommodations business within the town.

Specially the researchers aimed to develop a system that would:

● To establish web based system that will tabulate the total income of the owner

● To know how long the tenants resident stay in the apartment

● The website based system can be easily access anywhere.

Scope and Limitation

In finding of the study will benefit the following:

This study suggests gathering of information concerning the tenants and ways in which

of simply managing the living accommodations details, space details, records, straightforward

method of space allocation and space group action. Later, package are written within the

implementation section which is able to change the program to run.

Since their records are only saved in a filing cabinet it can without difficulty be get right

of entry to by using any group of workers in the company, the online system will feature a

registration and protection module. This registration module will permit each degree of get right

of entry register to the device directors and customers.

 The including of new customers in the database will be carried out by submitting up an

utility shape which will be recorded to the database and the proposed device will mechanically

generate an ID quantity that will also serve as proof that they are a registered user A staff

member or a Tenant will complete a registration process to register a new Tenant who will be

rented an apartment. The device has a built-in cashier feature for convenient paying method.

The machine may want to also routinely notify the tenants until the client's due date/time

notification. As the client checks out, the receptionist could simply reset/delete the system to

clear the details shown in the system. This system will also have feature that can benefit the

customers, they can go to our website, log in and access our website. In this website they will

know everything like how long they stayed and it will also notify you when it’s time for you to

pay the bills

Significance of the Study

Owner/Manager

This study would benefit the manager to manage their apartment easier and has a

faster transaction with the costumer and less hassle for managing the apartment and also to

avoid trouble with the transaction with the customers

Customers

This study would benefit also the customers to make their transaction easier and less

hassle for them to pay and to monitor also if they have balance amount need to pay or to know

their due date payment without asking the owner/manager

Researchers
 This study would test the researcher if they would overcome and analyze the study and

how they get information about that study.it also feed the research the experience and

knowledge that they can apply on their future job

Future Researchers

This study would serve as basic knowledge and understanding in developing the

system were going to make for Apartment Management System for the future researcher and

also how they overcome their system if it is good to use or not

Definition of Terms

Sleek - smooth usually curved and shiny

Biblical - words or language from the bible

Cutting-edge- the latest or most advanced stage in development

Swiftly - performed quickly without delay

Perchance- by some chance perhaps.

Dispatched- deal with a task problem or opponent quickly and efficiently.

Alleviation-The action process of making suffering deficiency or a problem less severe.

Proprietor- The owner of the business or the property holder

 APARTMENT
MANAGEMENT
SYSTEM

A Research Paper
Presented to the Research Department
AMA Computer College
123 Gen. Malvar St., Davao City

In Partial Fulfillment of the

Requirements for the course
RSCH 122

THERESE CLAIRE BORRES

ABBY RIO LIGUID
JEREMY FEROLINO

September 2
 CHAPTER 2
REVIEW RELATED LITERATURE

Based on the analysis of student apartment management system requirements,

through the whole process of introduction of demand analysis, database design, overall

design, detailed design, from the basic concept of ASP technology and SQL Server,

under Dreamweaver development environment, this paper designed modules such as

system architecture, development platform and database design strategy, built a

student apartment management system based on ASP, which fundamentally changed

the existing operation mode and service mode, realized the intelligent management of

students apartment, and promoted the standardization and high efficiency of

management. (Applied mechanics and material, November 2014)

According to Afribary

In the higher institution, it is the duty of the management to provide the students

with conducive environment for learning. In a country like Nigeria, the number of

students in higher institutions is quite massive. In a situation like this, the management

of the some of these higher institutions may be tempted to admit more students than

can manage. This may put the welfare of the students of risk. Over the years, the

student welfare/affairs departments of most schools in Nigeria have been conducting or

carrying out their operations manually. It is my opinion that automating the system will

make it possible for the management of higher institutions handle the welfare of the

students efficiently, not minding their number. This will make it easier to tackle problems

like security, students accommodation problems etc. effectively. As a result of these,

computerized apartment management system is designed to assist in the apartment

management process in order to ascertain the appropriate number of students needed

during admission in a particular department to the next. In order to avoid the errors and

problems in the admission of larger population

According to finance online

Hoteliers of all shapes and sizes know that managing a property in 2017 takes a

lot of work. In order to keeps your property moving and working efficiently, software

plays an essential role. Software as service property management systems have

changed the game for property owners. But not all property management solutions are

created the same. We’ve compiled a list of the most important features while searching

for the best hotel property management system

10 Must Have Features

1. A Drag and Drop Calendar

An interactive calendar is important to any property management system. A

calendar permits property house owners, managers, and workers to examine their

reservations and convenience in numerous ways that. Managing rooms and

reservations will want an intense game of Tetris typically and a calendar helps offer

you a brand new perspective. You’ll realize new opportunities to

form additional reservations and optimize current flow (Jan Gadus 2015)

2. Rate Plan Management

One of the foremost necessary options of a property management system is

rate set up management. In today’s market, your hotel’s rates square measure in all
probability littered with a number of totally different variables together with marketing,

season, day, etc. so totally different rate plans square

measure extraordinarily necessary. A decent property management

system can permit you to make rate plans and derived rate plans so simply assign them

to reservations (Petra Maier 2010)

3. Integrated Channel Manager

Distribution is one in every of the key ways in which little to medium-sized

properties will contend with giant edifice brands. Channel

managers became common and comparatively low-cost over the past few years.

They’ve become essential to managing any kind of property. Once searching around for

a property management system, ensure that it connects to a robust channel manager.

Choosing a channel manager that has direct, two-way integrations

with several distribution channels can create all the distinction within

the world. Whereas your property might not wish to hitch each offered channel,

you’ll wish as several choices to settle on from as potential. (Lenin Nc 2011)

4. Reporting

Reporting is crucial to any business and your property isn't any totally different.

Once selecting a property management system, there ought to be a sturdy reportage

module inbuilt. There are many alternative sorts of reports that an edifice ought to run

nightly. a number of samples of reports that ought to be run nightly embrace area|an

area|a space} and tax report that shows all of your room revenue associated for the day

or a shift audit report that shows the transactions every cashier performed for the day.
Generally we tend to separate reports into 3 categories:

Production Reports: Production reports assist you perceive however your property is

working per rate set up, marketing, RevPar, ADR, and occupancy calculations. These

reports ought to be accustomed create strategic selections on distribution, pricing, and

also the like.

Financial Reports: money reports are simply what they sound like. They’re the nitty

gritty numbers that report revenue, taxes, commissions, net income, etc. These reports

assist you perceive what cash is returning in and going out. They’re additionally

essential for tax and government reportage functions.

Daily Activity Reports: Daily activity reports facilitate keep you and your workers on

constant page a day. Arrival, departure, and in-house reports keep track of your guests

and facilitate run a swish operation. A day there are many things happening at constant

time and these reports facilitate bring order to chaos.(Zhongpu Zhang 2016)

5. Shared Inventory

Shared inventory permits you to sell the inventory in several formats. As an

example, shared inventory permits you to sell a similar non-public area as multiple

totally different area sorts. The aim of this tool is to sell the foremost wanted area sorts

to those that wish them at the proper time. As a property, you don’t continually grasp

specifically what's in demand, whether or not it’s a space with 2 queens or a king. With

shared inventory, you’re ready to cater to the most effective of each worlds and provide

what the market is trying to find Shared inventory typically enhances a property’s yield

management strategy. Yield management is that the observe of oftentimes dynamical

rates and handiness so as to induce the foremost cash per on the market booking or

create your property the foremost

+ Competitive. Shared inventory helps create your shared inventory providing even

stronger by offering a similar physical inventory in multiple totally different formats.

(Prakhar Jindal 2015)

6. Direct Booking Support

Direct bookings became a well-liked topic over the past few years and

permanently reason, online distribution channels which will bring a lot of business to

your property area unit nice, however they are available at a value. And generally, that

price is critical as commission percentages increase. However, if a traveller has found

their thanks to your web site, you need to capture their direct booking. And you’re far

more doubtless to capture their lead if you've got a efficient direct booking engine on

your web site.

Gone area unit the times wherever guest’s area unit willing to fill out associate degree

inquiry type then look forward to you to email them back. An honest booking engine

permits guests to analysis their totally different choices, check accessibility, complete

payment, and receive a confirmation in one session. Even the massive hotels in agency

typically have a fairly tight relationship with online travel agencies, have created a huge

push towards direct bookings within the past couple years (Sunil S. Hebbalkar 2014)

7. Customer Database

Direct bookings became a preferred topic over the past few years and

permanently reason. Online distribution channels which will bring a lot of business to
your property are nice, however they are available at a price. And generally, that value

is important as commission percentages increase. However, if somebody has found

their thanks to your web site, you need to capture their direct booking. And you’re far

more possible to capture their lead if you have got efficient direct booking engine on

your web site.

Gone at the times wherever guests are willing to fill out an inquiry kind so anticipate you

to email them back. A decent booking engine permits guests to analysis their

completely different choices, check handiness, complete payment, and receive a

confirmation in one session. Even the massive hotels, WHO typically have a reasonably

tight relationship with online travel agencies, have created a colossal push towards

direct bookings within the past couple years (Catalin Spulber 2015)

9. Pricing Intelligence

Pricing intelligence is that the latest technology to become additional accessible

to hoteliers of all sizes. Rating intelligence is that the method of assembling and acting

upon period client and contestant activity. Rating intelligence is directly associated with

yield management therein it permits you to form intelligent selections supported real

knowledge. Pricing intelligence code permits you to make contestant sets that cluster

and track their rates and occupancy over time. Benchmarking your performance against

your competitors is one amongst the most effective ways that to optimize your

providing. Typically it’s as straightforward as ever-changing your rating strategy and

typically it’s additional difficult and needs you to value your amenities or providing.

(Daniel Gross 2017)

10. Track Other Revenue Services

Related to coverage and revenue management, a decent property management

system can permit you to feature transactions to numerous accounts. Most properties

want some style of POS to manage payments for his or her bar, restaurant, tiny store,

etc( Praveen Nagarajan 2016)

According to Erin Eberlin (2017), every landholder would like to have a tenant that pays

rent on time, ne'er complains, and renews their lease agreement each year. In reality,

this ideal landlord-tenant relationship is troublesome to search out. Most landlords ought

to wear down a tenant eviction at some purpose. Every state has distinctive laws

regarding evicting a tenant. You need to so check your state’s landholder tenant law to

seek out however and once you will file to recover possession in your state. You need

to forever have “just” or “good” cause to file for Associate in Nursing eviction. These are

the common reasons for tenant eviction.

According to Karen Springen(2012)

Non-Payment of Rent

By nature, a tenant pays a property owner Associate in Nursing prearranged

quantity of cash so as to occupy a habitation for a group amount of your time. The

tenant signs a lease agreement and should abide by the terms of this lease. The

foremost basic responsibility of a tenant beneath this lease agreement is to pay the rent

If the tenant doesn't pay their monthly rent, they're in violation of their lease agreement.

State laws can dissent relating to the eviction method for the rationale of unpaid rent. In
some states, you'll initiate the eviction method directly. In different states, you need to

initial send the tenant a Notice to Pay Rent or Quit. A Notice to Pay Rent or Quit informs

the tenant that they need not paid rent and it indicates the number they owe. It lets them

grasp that if they are doing not remedy things directly, you may file for Associate in

Nursing eviction. you ought to even be aware that there ar sure things whenever a

tenant is de jure allowed to withhold rent, like till a health or safety violation at the

property is remedied.

According to Megan McArdle(2012)

Disrupting Other Tenants

If the tenant is being a disturbance and officious with the quiet and peaceful

enjoyment of the opposite tenants within the building, you'll be able to file for associate

degree eviction. Again, you need to 1st gift the tenant with a Notice to quit the

behaviour. In the Notice to Quit, you need to specifically note the behaviour in question,

whether or not it's taking part in loud music, loud parties or the other disrupting

behaviour. If the tenant continues the behaviours when receiving the Notice to Quit,

you'll be able to file for the eviction.

According to Frederic Goodwill(2015).

Damage to the Property

If the tenant damages the property, you'll be able to file for associate degree

eviction. This arm should be in more than traditional wear and tear on the property.

Associate degree example of traditional wear and tear would be one or two of stains on

a carpet. Associate degree example of excessive harm can be a tenant golf shot an
enormous hole through associate degree exterior wall. The harm should be by design

caused by the tenant or by their gross negligence. If the tenant will harm the property,

they will conform to, or could volunteer to, pay to own the harm mounted. It's then up to

you if you wish to just accept the payment and believe this may not happen once more

or if you wish to travel ahead with eviction proceedings. You need to file a Notice to quit

before you're able to initiate eviction proceedings.

Every year, Software Advice talks with thousands of apartment managers looking for

the right software to manage their properties. Such interactions provide unparalleled

insight into their unique needs and motivations.