KSKV SVM 2017

MINISTRY OF EDUCATION, MALAYSIA

VOCATIONAL COLLEGE STANDARD CURRICULUM

COURSE INFORMATION

PROGRAMME : BUSINESS MANAGEMENT

COURSE NAME : STAFF ADMINISTRATION

COURSE CODE : BPP 4014

YEAR/SEMESTER : 2 SEMESTER 4

CREDIT UNIT : 4.0

CONTACT HOUR : FACE TO FACE : 8.0 HOURS / WEEK

NON FACE TO FACE :

COURSE TYPE : VOCATIONAL

PRE-REQUISITE :

CORE REQUISITE :

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COURSE OUTCOMES

At the end of the course, the students should be able to:-

1. Identify staff administration requirements;

2. Prepare manpower requirement plan;
3. Prepare training program ;
4. Assess staff performance; and
5. Prepare report on staff administration activities.

COURSE DESCRIPTION

The Staff Administration course describes the competency required in handling staff administration. The person who is competent in staff
administration will be able to identify staff administration requirements, prepare manpower requirements plan, prepare training program,
assess staff performance and prepare report on staff administration activities. The outcome of this competency is to provide the trainees with
the skills to administer staff effectively to increase organization productivity

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CONTENT AND LEARNING STANDARDS

PROGRAMME : BUSINESS MANAGEMENT

COURSE NAME : STAFF ADMINISTRATION

COURSE CODE : BPP 4014

CONTENT STANDARD LEARNING STANDARD

CONTACT HOURS
(WORK ACTIVITIES) (RELATED KNOWLEDGE / APPLIED SKILLS / ASSESSMENT CRITERIA
(TRAINING DURATION)
ATTITUDE / SAFETY / ENVIRONMENTAL)

32 HOURS 1. Identify staff RELATED KNOWLEDGE ASSESSMENT CRITERIA

[4 WEEKS] administration
requirements 1.1 Company policy and procedure on staff 1.1 Company’s policy on staff
LECTURE administration administration obtained
8 HOURS 1.2 Related labour law and their 1.2 Company’s staff administration SOP
[2 HOURS X 4 enforcement: obtained
WEEKS]  Employment Act 1955 (Amendment 1.3 Company’s staff administration SOP
1981) interpreted
PRACTICAL  The wages councils Act (1947) 1.4 Labour law and their enforcement
24 HOURS  The Worksman’s Compensation Act determined
[6 HOURS X 4 (1952) 1.5 Scope of work of staff administration
WEEKS]  The Employee Social Security Act determine
(SOCSO) (1969)
 The Occupational Safety and Health
Act (1994)
 The Factories and Machinery Act
(1967)
 The Children and Young
(Employment) Act (1966)

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1.3 Organisation chart

1.4 Organisation behaviour

RELATED SKILLS
1.1 Obtain company’s policy on staff
administration
1.2 Obtain company’s staff administration
SOP
1.3 Determine scope of work of staff
administration

ATTITUDE / SAFETY / ENVIROMENTAL

Attitude:
1.1 Knowledgeable in interpreting SOP

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CONTENT AND LEARNING STANDARDS

PROGRAMME : BUSINESS MANAGEMENT

COURSE NAME : STAFF ADMINISTRATION

COURSE CODE : BPP 4014

CONTENT STANDARD LEARNING STANDARD

CONTACT HOURS
(WORK ACTIVITIES) (RELATED KNOWLEDGE / APPLIED SKILLS / ASSESSMENT CRITERIA
(TRAINING DURATION)
ATTITUDE / SAFETY / ENVIROMENTAL)

40 HOURS 2. Prepare manpower RELATED KNOWLEDGE ASSESSMENT CRITERIA

[5 WEEKS] requirements plan
2.1 Organisation’s business and 2.1 Business plan and expansion plan
LECTURE expansion planning of company interpreted
10 HOURS 2.2 Procedure in conducting job 2.2 Job description produced according
[2 HOURS X 5 analysis to job scope
WEEKS] 2.3 Procedure in preparing job 2.3 Job description and specification of
description each job established
PRACTICAL 2.4 Promotion of employees v. 2.4 Division job analysis conducted
30 HOURS succession plan of employees 2.5 Division manpower requirements
[6 HOURS X 5 2.5 Talent management established in accordance with
WEEKS] 2.6 Retirement and attrition of company’s business development
employees plan
2.6 Manpower requirement plan
proposal prepared according to
RELATED SKILLS format and requirements
2.7 Proposal articulately presented to
2.1 Execute departmental job analysis stakeholders
2.2 Prepare job description of each job
title

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2.3 Prepare job specification of each

job title in accordance with
company’s business development
plan
2.4 Produce departmental manpower
requirement plan proposal
2.5 Present manpower requirement
plan for approval

ATTITUDE / SAFETY / ENVIRONMENTAL

Attitude:

2.1 Meticulous in preparing proposal

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CONTENT AND LEARNING STANDARDS

PROGRAMME : BUSINESS MANAGEMENT

COURSE NAME : STAFF ADMINISTRATION

COURSE CODE : BPP 4014

CONTENT STANDARD LEARNING STANDARD

CONTACT HOURS
(WORK ACTIVITIES) (RELATED KNOWLEDGE / APPLIED SKILLS / ASSESSMENT CRITERIA
(TRAINING DURATION)
ATTITUDE / SAFETY / ENVIRONMENTAL)

40 HOURS 3. Prepare training RELATED KNOWLEDGE ASSESSMENT CRITERIA

[5 WEEKS] program
3.1 Types of training programme 3.1 Types of training programme
LECTURE 3.2 Setting training objective identified
10 HOURS 3.3 Designing training program 3.2 Training objectives determined
[2 HOURS X 5 3.4 Procedure to prepare staff training according to training
WEEKS] programme requirement
3.5 Content and format of training 3.3 Training programme design
PRACTICAL proposal produced according to format
30 HOURS 3.6 Evaluation of training program and procedures
[6 HOURS X 5 effectiveness 3.4 Training evaluation methods
WEEKS] listed out
RELATED SKILLS 3.5 Training programme
effectiveness evaluation
3.1 Determine types of training determined
programme 3.6 Training program proposal
3.2 Determine procedure to prepare prepared
staff training programme
3.3 Determine content and format of
training proposal

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3.4 Determine evaluation criteria of

training programme effectiveness
3.5 Prepare training programme
proposal

ATTITUDE / SAFETY / ENVIRONMENTAL

Attitude:
3.1 Conscientious in ensuring staff receives
proper training

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CONTENT AND LEARNING STANDARDS

PROGRAMME : BUSINESS MANAGEMENT

COURSE NAME : STAFF ADMINISTRATION

COURSE CODE : BPP 4014

CONTENT STANDARD LEARNING STANDARD

CONTACT HOURS
(WORK ACTIVITIES) (RELATED KNOWLEDGE / APPLIED SKILLS / ASSESSMENT CRITERIA
(TRAINING DURATION)
ATTITUDE / SAFETY / ENVIRONMENTAL)

32 HOURS 4. Assess staff performance RELATED KNOWLEDGE ASSESSMENT CRITERIA

[4 WEEKS]
4.1 Managing employee performance 4.1 Company’s appraisal policy and
LECTURE 4.2 Specification of performance procedures interpreted
8 HOURS criteria 4.2 List of KPI and KRA determined
[2 HOURS X 4 4.3 Frequency of appraisal 4.3 Staff performance checked
WEEKS] 4.4 Types of appraisal methods against work schedule
4.5 Appraisal interview session 4.4 Staff performance appraisal
PRACTICAL 4.6 Staff performance evaluation session conducted according to
24 HOURS session right technique
[6 HOURS X 4 4.7 Key Performance Indicator (KPI) 4.5 Staff performance efficiency
WEEKS] 4.8 Key Result Area (KRA) concluded

RELATED SKILLS

4.1 Obtain and interpret company’s

appraisal policy and procedures
4.2 Determined criteria of performance
appraisal
4.3 Determine criteria of performance

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appraisal
4.4 Determine individual objectives and
goals
4.5 Determine list of staff
4.6 Handle staff performance
evaluation session
4.7 Determine Key Performance
Indicator and Key Result Area
(KRA) for staff
4.8 Record staff appraisal result
4.9 Prepare staff appraisal session
report

ATTITUDE / SAFETY / ENVIRONMENTAL

Attitude:
4.1 Creative and knowledgeable in
conducting staff performance appraisal
session

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CONTENT AND LEARNING STANDARDS

PROGRAMME : BUSINESS MANAGEMENT

COURSE NAME : STAFF ADMINISTRATION

COURSE CODE : BPP 4014

CONTENT STANDARD LEARNING STANDARD

CONTACT HOURS
(WORK ACTIVITIES) (RELATED KNOWLEDGE / APPLIED SKILLS / ASSESSMENT CRITERIA
(TRAINING DURATION)
ATTITUDE / SAFETY / ENVIRONMENTAL)

16 HOURS 5. Prepare report on staff RELATED KNOWLEDGE ASSESSMENT CRITERIA

[2 WEEKS] administration activities
5.1 Procedure to prepare staff 5.1 Organisation’s procedures to
LECTURE administration report prepare staff administration
4 HOURS 5.2 Organisation’s procedures on report determined
[2 HOURS X 2 report writing 5.2 Staff administration report
WEEKS] produced according to format
RELATED SKILLS and procedures
PRACTICAL 5.3 Staff administration activities
12 HOURS 5.1 Determine procedure and format to reviewed
[6 HOURS X 2 prepare staff administration report 5.4 Staff administration activities
WEEKS] 5.2 Prepare staff administration report development and effectiveness
5.3 Submit and present staff report prepared and submitted
administration report to superior / superior
stakeholders

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ATTITUDE / SAFETY / ENVIRONMENTAL

Attitude:
5.1 Meticulous in preparing staff
management report

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CORE ABILITY

CORE ABILITY

SILA RUJUK LAMPIRAN A : JADUAL PEMETAAN NOSS DAN KSKV

SILA RUJUK LAMPIRAN B : JADUAL PEMETAAN NOSS DAN CORE ABILITY

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Tools, Equipment and Materials (TEM)

ITEMS RATIO (TEM : Trainees)

1. Key Performance Indicators (KPI) 1:1

2. Key Result Area (KRA) 1:1
3. Company policy and procedure 1:5
4. Labour Law 1:5

REFERENCES
th
1. John Harrison, 10 edition, 1996, Secretarial Duties, ISBN 9780582278448
nd
2. Josephine Shaw, 2 edition 1984, Administration in Business, ISBN 0712101861
3. Philip Kotler (1984), Marketing Essential, ISBN:0-13-557232-0
4. Wiiliam J.McDonald (1998), Direct Marketing-An Intergrated Approach, ISBN:0-07-115951-7
5. Czinkota, Ronkainen, Moffett & Moynihan (1995), Global Business, ISBN:0-03-094881-9
6. Estelle Belle Hunter, 2010, Office Administration for organizations supervising, ISBN 1146982763
7. Pattie Odgers, 2005, Administrative Office Management, ISBN 9780538438575
8. Richard B. Chase, Nicholas J. Jacobs, F. Robert ( 2001) Operation Management For Competitive Advantage (Ninth), McGraw- Hill
Education ( Asia), ISBN 0-07-120680-9

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