Property Preservation Servicer Contacts
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Property
Preservation Contacts
This information last updated: 10/01/10
Please contact Sandra Troutman at stroutman@mortgagebankers.org if you have changes to the information below.
Company Names Mailing Information
Amtrust Bank 1111 Chester Avenue
Cleveland, OH 44144
American Home Mortgage 1525 S. Beltline Road
Coppell, TX 75067
Aurora Loan Services 10350 Park Meadows Drive
Littleton, CO 80124
Bank of America 400 National Way, Simi
Valley, CA 93065
301 E. Vanderbilt Way
San Bernardino, CA 92408
301 E. Vanderbilt Way
San Bernardino, CA 92408
BB&T 301 College Street
6th Floor
Greenville, SC 29601
Carrington Mortgage Services, 1610 E St. Andrew
LLC Santa Ana, CA 92705
Capital One P.O. Box 259330
Plano, TX 75025-9330
Central Mortgage Company 801 John Barrow Road
Ste. 1
Little Rock, AR 72205
Chase 800 Brooksedge Blvd.
Westerville, OH 43081
Attn: MC OH1-8020
Citi Mortgage 1000 Technology Drive
O'Fallon, MO 63368
MS 323
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http://www.mbaa.org/ServicerContacts.
Key Contacts Title/Department Phone
Jaques Hawkins Property Preservation 216-588-5936
jhawkins@amtrust.com Specialist, Foreclosure Dept.
Property Preservation
Stephen Murphy Specialist, Foreclosure Dept. 216-588-4541
smurphy3@amtrust.com
Christine Morse Property Preservation 469-645-3000, Ext 50229
Christine.Morse@AHMSI3.com Specialist
Renena Summerfield Property Preservation 469-645-3000, Ext. 50304
Renena.Summerfield@AHMSI3.com Specialist
Brandon McGill AVP, Property Services 720-945-4775
Brian Zamani AVP, FHA Conveyance/Claims 805-306-8274
brian.zamini@bankofamerica.com
AVP, FHA Conveyance/Claims
Tiaquanda S. Turner 972-526-2353
tiaquanda.turner@bankofamerica.com VP, Control Tower/Field
Services
Martha (Marta) Fulgham Sanchez 972-526-6711
martha.fulgham@bankofamerica.com VP, Operations/Field Services
Brendan Gail 909-806-2525
brendan.gail@bankofamerica.com
PropertyPreservation@bbandt.com 800-827-3700
Sharif Touny Director of Default 949-517-5162
sharif.touny@carringtonms.com
Chris Castruita Preservation 949-517-5380
chris.castruita@carringtonms.com
Victor Revis REO Manager 949-517-5598
victor.revis@carringtonms.com
Jeremy Atkinson Default Control 469-238-7041
Elaine Parker Default Control 469-238-7062
Derrick Weber Default Control 469-238-7062
dxweber@chevychasebank.net
Shelia Roeling Asset Preservation Specialist- 501-716-4810
Sroeling@Arvest.com Default Asset Management
Department
Chellie Stewart REO Supervisor-Default Asset 501-716-5758
MKStewart@Arvest.com Management Department
Default Asset Manager,
Jan Davis Default Asset Management 501-716-5614
JKDavis@Arvest.com Department
Michelle R. Stevens-Schultz Officer - Property Preservation 614-776-8031
michelle.r.schultz@chase.com & Hazard Claims
Officer - Property Preservation
Vicky Beever 614-776-7010
vicky.beever@chase.com
code.violation@citi.com Code Violations Department 877-290-3997, Option 2
Property Preservation
securing.needed@citi.com Department 877-290-3997, Option 1
Field Service Contact
David Mazanek 800-852-8306, Ext 1261
david.mazanek@safeguardproperties.com
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Property Preservation Servicer Contacts
Dovenmuehle Mortgage, Inc.
Everhome Mortgage
Fannie Mae
Fifth Third Bank
First Bank Mortgage
First Niagara Bank
Franklin Credit
Freddie Mac
GMAC Mortgage Corporation
HSBC Mortgage Services, Inc.
HSBC Mortgage Corporation
HUD
Key Bank
Liberty Bank
Litton Loan Servicing
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http://www.mbaa.org/ServicerContacts.htm
1 Corporate Drive Paula Borshell Property Preservation 847-550-7388
Suite 360 borshep1@dmicorp.com Department Manager
Lake Zurich, IL 60047
Rachel Deuser Property Preservation 847-550-7514
deuserr1@dmicorp.com Department Supervisor
8100 Nations Way Shannon Hudson Supervisor, Property 866-918-4507
Jacksonville, FL 32256 shannon.hudson@everhomemortgage.com Preservation
14221 Dallas Parkway Elonda Crockett Vice President, REO 972-773-4663
Ste. 1000 property_preservation@fanniemae.com Fulfillment
Dallas, TX 75254
Michael Lawler Director, Loss Mitigation-Credit 972-773-4663
Manager, REO Foreclsoure-
Paul Hayes Credit 972-773-4663
5001 Kingsley Drive Jennifer Lewis Supervisor. Property 513-358-8575
Cincinnati, OH 45227 jennifer.leewis@53.com Preservation
MD 1MOB1o
Jill Cannon Director, MCS 214-451-0787
jill.cannon@mcsnow.com
1 First Missouri Center Karen Hanawinkel Foreclosure Manager 314-205-3118
St. Louis, MO 63141 karen.hanawinkel@fbol.com
Lou Sanders Loss Mitigation Manager 314-205-3124
lou.sanders@fbol.com
Autumn Kingsbury-Buck Collection Manager 314-579-1659
kingsburybuck@fbol.com
6950 S. Transit Rd. Trish Harris Collections 716-932-3448
PO Box 514 trish.harris@fnfg.com
Lockport, NY 14095-0514
Christina Palmer Recovery Services 716-932-3463
christina.palmer@fnfg.com
101 Hudson Street Glenn Murphy Vice President 201-604-1800
Jersey City, NJ 07302 gmurphy@franklincredit.com
8000 Jones Branch Drive Joe Moschetto Senior Manager- 703-388-7820
McLean, VA 22102 joesph_moschetto@freddiemac.com FC/Bankruptcy Operations
Deloise Browne-Miller Unit Mnaager-FC/Bankruptcy 703-7624802
Deloise_E_Browne-Miller@freddiemac.com
FC/Bankruptcy Associate
Mahad Ali 703-762-4055
mahad_ali@freddiemac.com
3451 Hammond Ave. Patric F. McCool Key Partner Manager Analyst 319-236-4733
Waterloo, IA 50702-5345 pat.mccool@gmacm.com
Mortgage Services Property Preservation Department Team Property Preservation 866-411-3810, Option 3
636 Grand Regency Blvd. us.mortgage.property.preservation.team@us.hsbc.com Department
Brandon, FL 33510
Mortgage Corporation Code Violations Department Safeguard Properties/Field 800-852-8306, Ext 2173
2929 Walden ave., Depew code.violations@safeguardproperties.com Service Contact
NY 14073
Prior To Conveyance: See MCB Below
http://www.hud.gov/offices/hsg/sfh/reo/mm/
mminfo.cfm
Post Conveyance: Follow Link For State Coverages &
Contacts
4910 Tiedeman Road Lori Tierney
Brooklyn, OH 44114
2251 Rombach Ave. JB Stamper
Wilmington, OH 45177
4828 Loop Cebtral Drive Terrell Phearse Property Preservation 713-218-4824
Houston, TX 77081 terrell.phearse@littonloan.com Processor
Sharon Graham Property Preservation 713-218-4666
Sharon.Graham@littonloan.com Processor
Amy West Property Preservation Team 713-218-4658
Amy.West@littonloan.com Lead
Linda Milan Property Preservation 713-218-4669
Linda.Milan@littioloan.com Supervisor
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Property Preservation Servicer Contacts
M&T Bank
Michaelson, Connor & Boul,
Inc. (MCB)
Midland Mortgage/MidFirst
Bank
Mortgage Contracting Services
Ocwen Financial Corporation
One West Bank
PA Housing Finance Agency
PHH Mortgage
PNC Mortgage (formally
National City), dba
Commonwealth United
Mortgage, Accubank Mortgage
and MidAmerica Bank
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One Fountain Plaza
6th Floor
Buffalo, NY 14203
4400 Will Rogers Parkway
Ste. 300
Oklahoma City, OK 73108
999 NW Grand Blvd.
Oklahoma City, OK 73118
One Urban Centre - Suite 950
4830 West Kennedy Blvd.
Tampa, FL 33609
2300 M Street, NW, Suite 800
Washington, DC 20037
2900 Esperanza Crossing
Austin, TX 78758
211 North Front Street
PO Box8029
Harrisburg, PA 17105-8029
2001 Bishops Gate Blvd
Mount Laurel, NJ 08002
3232 Newmark Drive
Miamisburg, OH 45342
http://www.mbaa.org/ServicerContacts.htm
Preservation Manager Preservation Department 800-724-1633
propertypreservation@mtb.com
David Mazanek Field Service Contact 800-852-8306, Ext. 1261
david.mazanek@safeguardproperties.com
Ryan McDoulett Overallowables & Extensions 405-595-2000
ryan.mcdoulett@mcbreo.com
Greg Nelson Occupied Conveyance 405-595-2000
greg.nelson@mcbreo.com Requests
Sheree McClure Claims Department 405-595-2000
sheree.mcclure@mcbreo.com
Donna Telles Claims Department 405-595-2000
donna.telles@mcbreo.com
Kimberly Bell Title Department 405-595-2000
kimberly.bell@mcbreo.com
Goeff Grafford Appeals Department 405-595-2000
goeff.grafford@mcbreo.com
Damon Kornele Reconveyance Department 405-595-2000
damon.kornele@mcbreo.com
Midfirst Property Preservation
property.preservation@midfirst.com
Safeguard Code Violations
code.violations@safeguardproperties.com
MCS Code Violations
codeviolations@mcsnow.com
Code.Compliance@mcsnow.com Field Service Provider 813-387-1100
Tara Williams Vice President (713) 647-8990
tara.williams@altisource.com Field Services
Senior Manager (800) 280-3863
Jasbir Chawdhary Property Preservation and Ex 296191
jasbir.chawdhary@altisource.com Inspection
Kim Magel Supervisor, Property 512-506-6852
Kim.Magel@owb.com Preservation (Pre-sale)
Leah Collins Supervisor, Property 512-250-2859
Leah.Collins@owb.com Preservation (REO)
Tom Gouker Foreclosure Manager 717-780-3869
tgouker@phfa.org
Bonita Russell Conventional REO Manager 717-780-1857
brussell@phfa.org
Jennifer Smallwood FHA REO Manager 717-780-1844
jsmallwood@phfa.org
Dave Mazanek Field Services Provider 800-852-8306, 1261
david.mazanek@safeguardproperties.com
Bieu T. Corl P&P Rep II/Claims-REO 856-917-8373
bieu.corl@mortgagefamily.com
Dana Young Claims Supervisor, REO Dept. 405-964-5676
dana.young@mortgagefamily.com
Claims Assistant Supervisor
Kelly Smyth 856-917-8433
kelly.smyth@mortgagefamily.com
Safeguard Code Violations 800-852-8306, Ext 2173
code.violations@safeguardproperties.com
MCS Code Violations 813-387-1100
codeviolations@mcsnow.com
Property Preservation Team: Process Leader 937-910-4952
propertypreservation@pncmortgage.com
Gail Klein Process Manager 937-910-4563
gail.klein@pncmortgage.com
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Property Preservation Servicer Contacts http://www.mbaa.org/ServicerContacts.htm

Julie Kick Field Services 937-910-3543

Julie.Kick@pncmortgage.com Contact/Safeguard Properties

Dave Mazanek 800-852-8306, Ext. 1261

david.mazanek@safeguardproperties.com

Regions Mortgage 215 Forrest St. Denise McLaurin Legal Claims Processor 601-554-2386
PO Box 18001 Denise.Mclaurin@regions.com
Hattiesburg, MS 39401
Paula Gilliland 601-554-2463
paula.gilliland@regions.com

Residential Credit Solutions 4282 North Freeway Susan Jorgensen Property Coordinator (REO) 817-321-6028
Ft. Worth, TX 76137 sjorgensen@residentialcredit.com

Jeff Gideon VP, FC, BK & REO 817-321-6015

jgideon@residentialcredit.com

Alicia Wood VP, Loan Administration 817-321-6016

awood@residentialcredit.com

RRR 92 W 3900 South Joe Arico VP 801-293-2658

Salt Lake City, UT 84107 joe.arico@rrreview.com

Safeguard Properties code.enforcement.violations@safeguard Field Service Provider 800-852-8306, 2173

properties.com

Saxon Mortgage Services 4708 Mercantile Drive, North, Renee Tello Senior Manager, Property 817-665-7966
Fort Worth, TX 76137 TelloR@saxonmsi.com Preservation

Peter Gilkey Senior Manager, Property 682-647-4993

GilkeyP@saxonmsi.com Preservation

Code Violations Distribution Desk

CodeViolations@saxonmsi.com

SC State Housing 300C Outlet Pointe Blvd. Lisa E. Rivers Director, Mortgage Servicing 803-896-9384
Columbia, SC 29210 lisa.rivers@schousing.com

Sovereign Bank Mail Code 10-6438-MD4 Connie Cocroft Consumer Default VP 610-378-6313
601 Penn Street Ccocroft@sovereignbank.comCcocroft@
Reading, PA 19601 sovereignbank.com

Shannon Lippert Consumer Default Manager 610-378-6323

Slippert@sovereignbank.com

Heather Solley Consumer Default Manager 610-378-6879

Hsolley@sovereignbank.com

Specialized 8742 Lucent Blvd. Susan Beck VP Consumer Support OP/DS 720-241-7385
Suite 300 susan.beck@sls.net
Highland Ranch, CO 80129

Suntrust Mortgage, Inc. Lorrie Pond AVP, Post Foreclosure & 804-319-4797
Lorrie.pond@suntrust.com Property Preservation
Foreclosure Dept. RVW3064
1001 Semmes Ave. Tammi Stubbs Property Preservation 804-291-2515
Fourth Florr Tammi.stubbs@suntrust.com Supervisor
Richmond, VA 23224
Natish King Property Preservation Team 804-319-1212
Natish.King@suntrust.com Lead

Wells Fargo Home Mortgage 1 Home Campus Andrew Hohensee Violation Specialist 414-214-4383
Des Moines, IA 50328 andrew.d.hohensee@wellsfargo.com

Code Violations
codeviolations@wellsfargo.com

CoreLogic Field Services Field Service Provider 440-633-4100, Option 3,

wellsinquiries@corelogic.com Option 1

LPS Field Services Field Service Provider 813-387-1100

high.risk@lpsvcs.com

Mortgage Contracting Services Field Service Provider

codeviolations@mcsnow.com

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