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Question 1:- ________ activity involves identifying key people and groups whose commitment
is needed for change to occur and formulating a strategy for gaining their support.
a) Activity planning
b) Commitment planning
Question 2:- ________ consists of small group of employees who meet voluntarily to identify
and solve productivity problem.
a) Quality circle
c) Organizational Development
d) Network structure
Question 3:- ________ specifies the empirical data needed how they will be collected and, most
important, how they will be converted from data to information.
a) Operational definition
b) Reliability
c) Validity
d) Diagnosis
Question 4:- A person who initiates, stimulates, or facilitates a change program is called
a) Organization development manager
Question 5:- A process that deals with facilitating system wide change in an organization is
known as:
b) Organization development
d) Organization theory
Question 6:- Coordination is most important for groups performing which of the following tasks?
b) Independent tasks
c) Interdependent tasks
Question 7:- Culture reflects the values, ethics, beliefs, personality and traits of which of the
following?
d) Just employees
Question 8:- Going beyond the surface changes to transform the underlying assumptions and
values governing organization’s behaviors is the study of which of the following discipline?
a) Organizational behavior
b) Organizational configuration
d) Organizational development
Question 9:- Norms essential to accomplishing the organization's objectives are called
a) Pivotal norms
b) Irrelevant norms
c) Peripheral norms
d) Marginal norms
a) Organizational effectiveness
b) Organizational structure
c) Organizational resources
d) Organizational efficiency
Question 11:- OD practitioners need to gain clarity about the relevance of change effort to the
client system in order to prevent which of the following ethical dilemmas?
a) Coercion
d) Misrepresentation of problem
Question 12:- Which of the following is not among the five stems of OD practices?
a) Laboratory training
b) Action research
c) Organizational transformation
d) Participative management
Question 13:- Which of the following models focuses on planned change as a cyclical process in
which initial research about the organization provides information to guide subsequent action?
d) Lickert scale
Question 14:- Which one of the following activities involves in “creating a vision” for effective
change management?
b) Commitment planning
Question 15:- Which one of the following activities involves in “motivating change” for
effective change management?
a) Creating readiness for change
d) Activity planning
Question 16:- Which one of the following is not the component of design component at group
level diagnosis?
a) Goal clarity
b) Team functioning
c) Team effectiveness
d) Group composition
Question 17:- Which one of the following is NOT the part of team development training
meeting?
a) Norms of meeting
b) Setting Objectives
c) Collecting Data
Question 18:- Which one of the following is NOT type of interpersonal relationships and group
dynamics?
a) Third-party intervention
b) Communication
c) Process consultation
d) Team building
Question 19:- Which one of the following is the component of design component at group level
diagnosis?
a) Goal clarity
b) General environment
c) Group design
d) Personal characteristic
Question 20:- Which one of the following is the identity of design component at organization
level of comparison planned change model?
a) General environment
b) Strategy
c) Organization effectiveness
d) Industry structure
HR07 2ND
Question 1:- “Organization development practitioner should consult the relevant employees”.
This is an example of which of the following contracting process?
a) Describing
b) Mutual Expectations
d) Ground Rules
Question 2:- All of the following are the conflict controlling strategies EXCEPT
a) traditions
b) precedents
c) practices
Question 4:- During the course of the OD projects, the internal OD specialists should
c) both A and B
Question 5:- Employee involvement is a broad term that has been variously referred to as
“empowerment” “participative management,” “work design,” “industrial democracy,” and
“__________”.
a) Quality circle
c) Employee intervention
d) Parallel structure
Question 6:- Evaluation aimed at guiding implementation may be called which of the following?
a) Reliability feedback
b) Diagnosis feedback
c) Evaluation feedback
d) Implementation feedback
Question 7:- Expectations of both parties (OD consultants and clients) from each other are taken
into Consideration in which of the following stages of action research model?
a) Entering
b) Contracting
c) Diagnosis
d) Feedback
b) improve productivity
c) data is gathered
d) problem is identified
Question 11:- OD was founded on the beliefs that using behavioral science methods to increase
collaborative problem solving would increase
a) Organizational effectiveness
b) Organizational turnover
c) Organizational reputation
Question 12:- The Role Negotiation Technique for group intervention was developed by
a) Roger Harrison
c) both A and B
Question 14:- When employee resistance provokes a well-grounded debate and constructive
criticism leading to improvements in the change process, it is called
a) positive resistance
b) negative resistance
c) passive resistance
Question 15:- Which of the following is normally the cause of organizational change?
a) technological development
Question 16:- Which of the following is not a symptom of employee resistance to change?
d) unprofessional conduct
Question 17:- Which of the following stages may include installing new methods and
procedures, reorganizing structures and work designs, and reinforcing new behaviors in action
research model?
a) Intervention
b) Planning change
c) Evaluation
d) Feedback
Question 18:- Which of the following statement is true for problem oriented diagnosis?
a) Managers are involved in organization development when the organization is facing routine
problem
b) Managers are involved in organization development seeking the reasons of problems
Question 19:- Which one of the following identities related to intervention characteristics?
a) Programmability
b) Unionization
c) Socialization
d) Knowledge
Question 20:- Which types of employee resistance aims at ensuring the complete failure of
change initiatives of the organization?
a) positive resistance
b) negative resistance
c) passive resistance
d) active resistance