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Syed Zuhaib
#60/1, Mackan Road, Shivajinagar
Bangalore -560001
Mobile: 7795438114
Email: salu.zahid@gmail.com
OBJECTIVE
To reach a position in an organization which would help me to explore and develop my expertise and
skills, enabling me to grow professionally as a team worker.
ACADEMIC QUALIFICATION
Desired Skills
Track the everyday attendance and provide recommendations for understaffing and overstaffing.
Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of
coverage and distribution of up-to-the-minute statistical data about the day
Worked closely with Operations Management to assist them in enforcing schedule adherence and
call time threshold guidelines for the campaign
Inform Operations management so decisions can be made regarding OT, off-phone/chat activities
with up-to-the-minute daily statistics.
Prepare and send intraday as well as daily, weekly and monthly performance reports and Provide
support in identifying, tracking and reporting system issues/downtime
Review and analyze contact arrival patterns and provide recommendations to improve customer
practice.
Ensure data integrity within the WFM system.
Capture, store and report on historical statistics.
Provide historical reporting compilation as required by the campaign
Produce and review reports; recommend productivity and efficiency improvements.
Prepare the root cause analysis when service goals are missed
Languages Known
English : Speak, Read, Write
Kannada : Read, Write
Hindi : Speak
Urdu : Speak, Read, Write
Experience
Personal Particulars
Date of Birth : 27th Jan 1992
Father Name : Syed Saleem
Mother Name : Ayesha Sultana
Sex : Male
Nationality : Indian
Marital status. : Married
DECLARATION:
I hereby declare that the information given above is true & correct to best of my knowledge & belief.
Date :
Place: Bangalore Syed Zuhaib