HOME OWNER’S MANUAL

BANDAR 16 SIERRA
 Home Owner Manual
N’Dira Sierra 12 @ 16 Sierra

TABLE OF CONTENT
Content Page
1. Welcome to IOI Community! 3

2. Introduction of the township 4

3. Location Map 6

4. Plans
 Site Plan 7
 Floor plans 8
 As Built Electrical Plans 8
 Plumbing plan 8
 Key Structural Plan 8

5. Finishing 8
 Tiles & Paint Code

6. Rules & Regulations

 Renovation Guidelines 8

7. Certificate of Completion & Compliance 9

8. Surrounding Amenities 10

9. Important Contact Numbers 11

10. Customer feedback Channels & Process Flow 12

PROVISON:
This House Owner’s Manual is for references purposes only and shall not form part of the Sale and
Purchase Agreement between the Owner and IOI Properties Group Berhad. In the event of the Owner
intends to renovate the Property or carries out any such works on the Property with the prior approval
from the relevant authorities then there would be no further notification / consent required from IOI
Properties Group and the Owner shall not hold IOI Properties Group Berhad liable for any losses, claims,
damages, costs, charges, expenses, liabilities, demands, proceedings and action which may arise out of such
reliance on the information or contents of this Manual.

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Welcome to IOI Community!

Congratulations on your new home and Welcome to the IOI Community!

We sincerely thank you for being part of the big IOI Family!
Besides building lifestyle developments, IOI Properties have always strived to create and support
vibrant communities. We have a community portal at www.ioicommunity.com and free E-
newsletter called “Reach Out” (http://www.ioiproperties.com.my/reachout/)which is
published on quarterly basis; both serve as communication channels to the Puchong community.
We understand we cannot rest on our laurels and are always striving to improve ourselves to
serve you better. As such, we hope you could share with us valuable feedback in our Customer
Satisfaction Survey to assist us to deliver our IOI Branded Customer Service Experience to you.

Thank you.

We remain
“Happy to Serve!”

IOI Properties Group Berhad.

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N’Dira Sierra 12 @ 16 Sierra

Introduction of the Township

16 Sierra is a 535-acre mixed development with 16 gardens of different themes. All the 16 themed
gardens are accessible to the residents and are inter-connected by dedicated walkways. While
greenery provides all-round serenity and environment, the themed gardens are also complete with
exercise stations and customized educational play sets to give children a chance to explore the
outdoors. Culminating in the garden experience is the Central Park which has terraced seating for
outdoor celebrations and events. The gardens are indeed the biggest nature’s classroom any kid
could wish for.

The concept behind the unique 16 Sierra is to provide residents a place where healthy living
meets the convenience of a modern township.

SSP MRT Line

The 16 Sierra MRT station is currently under construction and it is one of the elevated station on
Sungai Buloh-Serdang-Putrajaya Line (SSP Line). It is a part of the larger rail transport system in
Kuala Lumpur known as Greater KL/Klang Valley Integrated Transit System. The station will
be strategically located at 16 Sierra and expected to complete and start operation on 2022.

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N’Dira Sierra 12 @ 16 Sierra

Central Park

Smooth driving all the way

16 Sierra offers a choice selection of residences – each with modern, innovative and breakthrough
designs yet with practical interior layouts for optimum space utilization. 16 Sierra is situated at the
southern part of Puchong and close to Putrajaya and Cyberjaya. With the opening of the SKVE
as an alternative access point to the LDP, the accessibility of 16 Sierra is further enhanced. The
township is also connected to KL and PJ via the Maju Expressway (MEX) which have a new
interchange in Seri Kembangan just 5 minutes away from 16 Sierra. Residents can also use the
proposed SKIP Highway to Serdang and Kinrara. Either way, it is one smooth journey.

Amigo Clubhouse
The Amigo Clubhouse is a private retreat built for the pleasure, relaxation and enjoyment of 16
Sierra residents; where every day feels like a vacation.

Amigo offers something for everyone in the family from the fully equipped glass gymnasium, the
yoga deck, tennis court to the 40m lap pool. After a good workout, the relaxing café with alfresco
seating is the perfect place to recharge before the next game of badminton.

The kids will have a splashing time at the wading pool with the “Tipping Bucket”, or at the
children’s interactive play area where they can enjoy endless fun and games within a child friendly
environment.

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N’Dira Sierra 12 @ 16 Sierra

Location Map

Google Map to 16 Sierra Sales Galleria : IOI Galleria @ 16 Sierra ,

Persiaran Sierra Utama, Bandar 16 Sierra,
47110 Puchong, Selangor Darul Ehsan.

GPS Coordinate : 2.969613, 101.654731

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Site Plan

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Floor Plans
- Kindly refer to IOI community website by logging into https://www.ioicommunity.com

As Built Electrical Plans (Wiring Route)

- Kindly refer to IOI community website by logging into https://www.ioicommunity.com

Plumbing Plan (Water inlet & Outlet piping route)

- Kindly refer to IOI community website by logging into https://www.ioicommunity.com

Key Structural Plan

- Kindly refer to IOI community website by logging into https://www.ioicommunity.com

Finishing Codes
- Kindly refer to IOI community website by logging into https://www.ioicommunity.com

Rules and Regulations

- Kindly refer to IOI community website by logging into https://www.ioicommunity.com

Grill Designs for windows and doors

- Kindly refer to IOI community website by logging into https://www.ioicommunity.com

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Certificate of Completion and Compliance

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Surrounding Amenities

Shopping Centre and Hypermarkets:

IOI City Mall

Alamanda Putrajaya
Giant, Taman Equine
Aeon, Taman Equine

Hospitals :
Hospital Serdang
Columbia Asia, Puchong

Schools :

Rafflesia Private and International School Taylor’s International School

The Alice Smith School SJK (C) Han Ming Tanah Rata International School

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Important Contact Numbers

District Police Station

• Subang Jaya District, Taman Putra Permai 03-8948 4822
• Putrajaya District 03-8886 2222

Police Hotline 03-2052 9999

Ambulance 999

Fire Brigade 994

Rescue (Civil Defence) 991

Hospital Serdang 03-8947 5555

Hospital Putrajaya 03-8312 4200

Hospital Kuala Lumpur 03-2615 5555

KLIA Info Centre 03-8777 8888

KLIA Express (Customer Enquiry 8am – 6pm) 03-2267 8000

KTM Railway Info Centre 03-2267 1200

Malaysia Airlines 03-7843 3000

Tenaga Nasional Berhad (Customer Service) 15454 (Toll-Free)

Telekom Malaysia Berhad (Customer Service) 100 (Toll-Free)

Syarikat Bekalan Air Selangor (Syabas) 03-7841 1000

PUSPEL (Customer Service) 1-800-88-5252 (Toll-Free)

Majlis Perbandaran Sepang 03-8319 0200

Indah Water Konsortium (IWK) 03-5880 7828

Alam Flora Sepang 03-8706 6589

Alam Flora Cyberjaya 03-8890 1768

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CUSTOMER FEEDBACK CHANNELS & PROCESS FLOW

Customer Feedback Flow

Defect Submission
1. Hardcopy – IOI Sales Galleria @ 16 Sierra OR
2. Softcopy – Email to cru@ioigroup.com or submit online via www.ioicommunity.com

Acknowledgement within 2 days by IOI Personnel by:

PMR or CRE

Joint Inspection by PC/PE with homeowner and

Acceptance letter sign off by owner upon completion of defects rectification works

Note: For enquiries, please contact :

Project Office : 03-89449969 (Fatimah/Azizah)
Customer Relations Unit at 03-89449980 (Bawani) / Email to cru@ioigroup.com

Legends:
PMR: Project Management Representatives
PC: Project Coordinator
PE: Project Executive
CRE: Customer Relations Executive

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Customer Feedback Channel

www.ioicommunity.com

cru@ioigroup.com

Customer Relations Unit (Bawani Dev)@ 03-89449980

Project (Fatimah/ Azizah) @ 03-89449969

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