54 IMS Manual

Momtex Expo Ltd
Panchdona, Norsingdi, Bangladesh

www.momtexexpo.com
Documents Title: Integrated Management System Manual
management
Integrated
system
Quality Management
Management
Environment
Documents title : Integrated Management System Manual

Documents code : MR/01/01 Issue : 01
Page Number : Page 1 of 41
Momtex Expo Ltd
www.momtexexpo.com
Contents:
0 Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Context of the Momtex Expo Ltd
4.1 Understanding Momtex Expo Ltd and its context
4.2 Understanding the needs and expectations of interested parties
4.3 Determining the scope of Integrated Management System
4.4 Integrated Management System and its processes
5 Leadership
5.1 Leadership and commitment
5.1.1 General
5.1.2 Customer focus
5.2 Integrated Management System Policy
5.2.1 Establishing the Integrated Management System policy
5.2.2 Communicating Integrated Management System policy
5.3 Momtex Expo Ltd roles, responsibilities and authorities
6 Planning
6.1 Actions to address risks and opportunities
6.2 Quality and environment objectives and planning to achieve them
6.3 Planning of changes
7. Support
7.1 Resources
7.1.1 General
7.1.2 People
7.1.3 Infrastructure
7.1.4 Environment for the operation of processes
7.1.5 Monitoring and measuring resources
7.1.6 Momtex Expo Ltd knowledge.
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented information
7.5.1 General
7.5.2 Creating and updating
7.5.3 Control of documented information
8. Operation

Momtex Expo Ltd
www.momtexexpo.com
8.1 Operational planning and control
8.2 Requirements for products and services
8.2.1 Customer communication
8.2.2 Determining the requirements for products and services
8.2.3 Review of the requirements for products and services
8.2.4 Changes to requirements for products and services
8.3 Design and development of products and services
8.3.1 General
8.3.2 Design and development planning
8.3.3 Design and development inputs
8.3.4 Design and development controls
8.3.5 Design and development outputs
8.3.6 Design and development changes
8.4 Control of externally provided processes, products and services
8.4.1 General
8.4.2 Type and extent of control
8.4.3 Information for external providers
8.5 Production and service provision
8.5.1 Control of production and service provision
8.5.2 Identification and traceability
8.5.3 Property belonging to customers or external providers
8.5.4 Preservation
8.5.5 Post-delivery activities
8.5.6 Control of changes
8.6 Release of products and services
8.7 Control of nonconforming outputs
9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.1.1 General
9.1.2 Customer satisfaction
9.1.3 Analysis and evaluation
9.2 Internal audit
9.3 Management review
9.3.1 General
9.3.2 Management review inputs
9.3.3 Management review outputs
10 Improvement
10.1 General
10.2 Nonconformity and corrective action
10.3 Continual improvement

Momtex Expo Ltd
www.momtexexpo.com
Introduction:
Momtex Expo Ltd. is a sister concern of Pakiza Group. The Company was incorporated as a private limited
company in the year of 2014. It is one of the large-scale mills which provides high quality and environment
fabrics in Bangladesh.The group has invested total USD200 million and USD80 million for Momtex Expo
Ltd. It integrates spinning, weaving, dyeing/ printing, and finishing processing, with a production capacity
of 120 million meters per year. It will now concentrate on production of high-end home textile products to
export 100% in the world market. The mill is located in Panchdona, Norsinghdi, where is only 40km away
from Hazrat Shahjalal International Airport, Dhaka. It is thus conveniently located for land and air transport.
Momtex ltd occupies an area of more than 30 thousand square meters.
The factory has been equipped with stateofart machinery & technology from world class companies
including Toyota, Tsudakoma, Picanol, Karl Mayer, OSTHOFF, Beninger, Monforts, JZimmer, Reggiani
etc
With advanced equipment’s, best skills, rigorous management, Momtex Expo Ltd will continue to focus
on development of best products with high technical content and high extra value. It will participate in the
revolution of operating labor intensive sector with modern advanced technology. Concentrating in
conquering market share, Momtex will assure itself as one of the best home textile manufacturer.
Integrated Management System principles

Integrated Management System of Momtex Expo Ltd is based on the Quality and environment &
Environment Management principles described in ISO 9000: 2015 & ISO 14001:2015. The descriptions
include a statement of each principle, a rationale of why the principle is important for Momtex Expo Ltd,
some examples of benefits associated with the principle and examples of typical actions to improve the
Momtex Expo Ltd performance when applying the principle.
Integrated Management System principles are:
 Customer focus;
 Leadership;
 Engagement of people;
 Process approach;
 Improvement;
 Evidence-based decision making;
 Relationship management.
Integrated Management System — Requirements

1 Scope
The Scope of the system is to Manufacture, Process and Export of Home Textile Product, We use tools
such as customer complaint monitoring and rectification, internal quality and environment audits,

Momtex Expo Ltd
www.momtexexpo.com
management review and corrective and preventive procedure in order to control the existing system and as
a means of continuous improvement.
Integrated Management System specifies requirements for Integrated Management System of Momtex
Expo Ltd based on the quality and environment management and environment management principles
described in ISO 9000: 2015 & ISO 14001:2015 with the following:
 Needs to demonstrate its ability to consistently provide products and services that meet customer
and applicable statutory and regulatory requirements, and
 Aims to enhance customer satisfaction through the effective application of the system, including
processes for improvement of the system and the assurance of conformity to customer and
applicable statutory and regulatory requirements.
 Enhancement of environment performance
 Fulfilment of compliance obligations
 Achievement of environment objective
NOTE 1: The terms “product” or “service” only apply to products and services intended for, or required
by, a customer.
NOTE 2: Statutory and regulatory requirements can be expressed as legal requirements.
2 Normative references
The following documents, in whole or in part, are normatively referenced in this document and are
indispensable for its application. For dated references, only the edition cited applies. For undated
references, the latest edition of the referenced document (including any amendments) applies.
- ISO 19011 Guidelines for auditing management

- ISO 10002, Quality and environment management — Customer satisfaction — Guidelines for
complaints handling in Momtex Expo Ltds
- ISO 10004, Quality and environment management — Customer satisfaction — Guidelines for
monitoring and measuring
- ISO 10005, Quality and environment management systems — Guidelines for quality and
environment plans
- ISO10013, Guidelines for quality and environment management system documentation
- ISO 10014, Quality and environment management — Guidelines for realizing financial and
economic benefits
- ISO 10015, Quality and environment management — Guidelines for training
- ISO 10018, Quality and environment management — Guidelines on people involvement and
competence
- ISO 14001, Environmental management systems — Requirements with guidance for use
- ISO 19011, Guidelines for auditing management systems
- ISO 31000, Risk management — Principles and guidelines
3 Terms and definitions

Momtex Expo Ltd
www.momtexexpo.com
For the purposes of this document, the terms and definitions given in:
 Integrated Management System (IMS): Combines all related components of Momtex Expo
Ltd into one system for easier management and operations. Quality, Environmental, and Safety
management systems are often combined and managed as an Integrated Management System
(IMS).
 Product: is defined as “result of a process
 Process: is defined as “set of interrelated or interacting activities which transforms inputs into
outputs”.
 Quality and environment: Degree to which a set of inherent characteristics fulfils

requirements
 Requirement: Expression in the content of a document conveying criteria to be fulfilled if

compliance with the document is to be claimed and from which no deviation is permitted
 Grade: Category or rank given to different quality and environment requirements for products,
processes or systems having the same functional use
 Customer satisfaction: Customer's perception of the degree to which the customer's

requirements have been fulfilled
 Capability: Ability of an Momtex Expo Ltd, system or process to realize a product that will
fulfil the requirements for that product
 Competence: Demonstrated ability to apply knowledge and skills
 System: Set of interrelated or interacting elements
 Management system: System to establish policy and objectives and to achieve those objectives
 Quality and environment management system: Management system to direct and control an
Momtex Expo Ltd with regard to quality and environment
 Quality and environment policy: Overall intentions and direction of Momtex Expo Ltd related
to quality and environment as formally expressed by Top management
 Quality and environment objective: Something sought, or aimed for, related to quality and
environment
 Management: Coordinated activities to direct and control an Momtex Expo Ltd

Momtex Expo Ltd
www.momtexexpo.com
 Top management: Person or group of people who directs and controls an Momtex Expo Ltd at
the highest level
 Quality and environment management: Coordinated activities to direct and control an Momtex
Expo Ltd with regard to quality and environment
NOTE Direction and control with regard to quality and environment generally includes
establishment of the quality and environment policy and quality and environment objectives,
quality and environment planning, quality and environment control, quality and
environment assurance and quality and environment improvement
 Environmental management system: part of the management system used to manage

environmental aspects, fulfil compliance obligations, and address risks and opportunities
 Environmental policy: Intentions and direction of an Momtex Expo Ltd related to environmental
performance, as formally expressed by its top management
 Environment: surroundings in which an Momtex Expo Ltd operates, including air, water, land,
natural resources, flora, fauna, humans and their interrelationships
Note 1 to entry: Surroundings can extend from within an Momtex Expo Ltd to the local, regional
and global system.
Note 2 to entry: Surroundings can be described in terms of biodiversity, ecosystems, climate or
other characteristics.
 Environmental aspect: element of an Momtex Expo Ltd activities or products or services that
interacts or can interact with the environment
Note 1 to entry: An environmental aspect can cause (an) environmental impact(s). A significant
environmental aspect is one that has or can have one or more significant environmental impact(s).
Note 2 to entry: Significant environmental aspects are determined by the Momtex Expo Ltd
applying one or more criteria.
 Environmental impact: change to the environment , whether adverse or beneficial, wholly or

partially resulting from an Momtex Expo Ltd environmental aspects environmental objective set
by the Momtex Expo Ltd consistent with its environmental policy
 Compliance obligations (preferred term): legal requirements and other requirements (admitted
term) legal requirements that an Momtex Expo Ltd has to comply with and other requirements
that an Momtex Expo Ltd has to or chooses to comply with
Note 1 to entry: Compliance obligations are related to the environmental management system.
Note 2 to entry: Compliance obligations can arise from mandatory requirements, such as
applicable laws and regulations, or voluntary commitments, such as Momtex Expo Ltdal and

Momtex Expo Ltd
www.momtexexpo.com
industry standards, contractual relationships, codes of practice and agreements with community
groups or non-governmental Momtex Expo Ltds.
 Environmental performance: performance related to the management of environmental aspects

Note 1 to entry: For an environmental management system, results can be measured against the
Momtex Expo Ltd (environmental policy, environmental objectives or other criteria, using
indicators.
 Quality and environment planning: Part of quality and environment management focused on
setting quality and environment objectives and specifying necessary operational processes and
related resources to fulfil the quality and environment objectives
 Quality and environment control: Part of quality and environment management focused on
fulfilling quality and environment requirements
 Quality and environment assurance: Part of quality and environment management focused
on providing confidence that quality and environment requirements will be fulfilled
 Quality and environment improvement: Part of quality and environment management

focused on increasing the ability to fulfil quality and environment requirements
NOTE the requirements can be related to any aspect such as effectiveness, efficiency or
traceability
 Continual improvement: Recurring activity to increase the ability to fulfil requirements

NOTE the process of establishing objectives and finding opportunities for improvement is a
continual process through the use of audit findings and audit conclusions, analysis of data,
management reviews or other means and generally leads to corrective action or preventive
action.
 Effectiveness: Extent to which planned activities are realized and planned results achieved
 Efficiency: Relationship between the result achieved and the resources used
 Organization (Momtex Expo Ltd): Group of people and facilities with an arrangement of
responsibilities, authorities and relationships
NOTE 1 the arrangement is generally orderly.
NOTE 2 and Momtex Expo Ltd can be public or private.
 Momtex Expo Ltdal structure: Arrangement of responsibilities, authorities and relationships

between people

Momtex Expo Ltd
www.momtexexpo.com
 Infrastructure: Momtex Expo Ltd system of facilities, equipment and services needed for the
operation of an Momtex Expo Ltd
 Work environment: Set of conditions under which work is performed

NOTE Conditions include physical, social, psychological and environmental factors (such as
temperature, recognition schemes, ergonomics and atmospheric composition).
 Customer: Momtex Expo Ltd or person that receives a product

EXAMPLE Consumer, client, end-user, retailer, beneficiary and purchaser.
NOTE a customer can be internal or external to the Momtex Expo Ltd.
 Supplier: Momtex Expo Ltd or person that provides a product

EXAMPLE Producer, distributor, retailer or vendor of a product, or provider of a service or
information.
NOTE 1 A supplier can be internal or external to the Momtex Expo Ltd.
NOTE 2 in a contractual situation, a supplier is sometimes called “contractor”.
 Interested party: Person or group having an interest in the performance or success of an

Momtex Expo Ltd
EXAMPLE Customers, owners, people in an Momtex Expo Ltd, suppliers, bankers, unions,
partners or society.
NOTE a group can comprise an Momtex Expo Ltd, a part thereof, or more than one Momtex
Expo Ltd.
 Contract: Binding agreement
 Process: Set of interrelated or interacting activities which transforms inputs into outputs
 Product: Result of a process
 Project: Unique process , consisting of a set of coordinated and controlled activities with start
and finish dates, undertaken to achieve an objective conforming to specific requirements,
including the constraints of time, cost and resources
 Design and development: Set of processes that transforms requirements into specified
characteristics or into the specification of a product, process or system
 Procedure: Specified way to carry out an activity or a process
 Characteristic: Distinguishing feature

Momtex Expo Ltd
www.momtexexpo.com
 Quality and environment characteristic: Inherent characteristic of a product, process or
system related to a requirement
NOTE 1 Inherent means existing in something, especially as a permanent characteristic.
NOTE 2 A characteristic assigned to a product, process or system (e.g. the price of a product, the
owner of a product) is not a quality and environment characteristic of that product, process or
system.
 Dependability: Collective term used to describe the availability performance and its influencing
factors: reliability performance, maintainability performance and maintenance support
performance
NOTE Dependability is used only for general descriptions in non-quantitative terms.
 Traceability: Ability to trace the history, application or location of that which is under
consideration
 Conformity: Fulfillment of a requirement
 Nonconformity: Non-fulfillment of a requirement
 Defect: Non-fulfillment of a requirement related to an intended or specified use

NOTE 1 the distinction between the concepts defect and nonconformity is important as it has
legal connotations, particularly those associated with product liability issues. Consequently the
term “defect” should be used with extreme caution.
NOTE 2 the intended use as intended by the customer can be affected by the nature of the
information, such as operating or maintenance instructions, provided by the supplier.
 Preventive action: Action to eliminate the cause of a potential nonconformity or other

undesirable potential situation
NOTE 1 there can be more than one cause for a potential nonconformity.
NOTE 2 Preventive actions are taken to prevent occurrence whereas corrective action is taken to
prevent recurrence.
 Corrective action: Action to eliminate the cause of a detected nonconformity or other

undesirable situation
NOTE 1 there can be more than one cause for nonconformity.
NOTE 2 Corrective actions is taken to prevent recurrence whereas preventive action is taken to
prevent occurrence.
NOTE 3 there is a distinction between correction and corrective action.
 Correction: Action to eliminate a detected nonconformity

NOTE 1 A correction can be made in conjunction with a corrective action
NOTE 2 A corrections can be, for example, rework or regrade

Momtex Expo Ltd
www.momtexexpo.com
 Rework: Action on a nonconforming product to make it conform to the requirements

NOTE Unlike rework, repair can affect or change parts of the nonconforming product.
 Re-grade: Alteration of the grade of a nonconforming product in order to make it conform to

requirements differing from the initial ones
 Repair: Action on a nonconforming product to make it acceptable for the intended use
NOTE 1 Repair includes remedial action taken on a previously conforming product to restore it
for use, for example as part of maintenance.
NOTE 2 unlike rework, repair can affect or change parts of the nonconforming product.
 Scrap: Action on a nonconforming product to preclude its originally intended use

EXAMPLE Recycling, destruction.
NOTE In a nonconforming service situation, use is precluded by discontinuing the service.
 Concession: Permission to use or release a product that does not conform to specified
requirements
NOTE a concession is generally limited to the delivery of a product that has nonconforming
characteristics within specified limits for an agreed time or quantity of that product.
 Deviation permit: Permission to depart from the originally specified requirements of a product
prior to realization
NOTE a deviation permit is generally given for a limited quantity of product or period of time,
and for a specific use.
 Release: Permission to proceed to the next stage of a process
 Information: Meaningful data
 Document: Information and its supporting medium

EXAMPLE Record, specification, procedure document, drawing, report, standard.
NOTE 1 the medium can be paper, magnetic, electronic or optical computer disc, photograph or
master sample, or a combination thereof.
NOTE 2 A set of documents, for example specifications and records, is frequently called
“documentation”.
NOTE 3 some requirements (e.g. the requirement to be readable) relate to all types of
documents, however there can be different requirements for specifications (e.g. the requirement
to be revision controlled) and records (e.g. the requirement to be retrievable).
 Specification: Document stating requirements

Momtex Expo Ltd
www.momtexexpo.com
NOTE A specification can be related to activities (e.g. procedure document, process specification
and test specification), or products (e.g. product specification, performance specification and
drawing).
 Quality and environment manual: Document specifying the quality and environment
management system of an Momtex Expo Ltd
NOTE Quality and environment manuals can vary in detail and format to suit the size and
complexity of an individual Momtex Expo Ltd.
 Quality and environment plan: Document specifying which procedures and associated
resources shall be applied by whom and when to a specific project, product, process or contract
NOTE 1 these procedures generally include those referring to quality and environment
management processes and to product realization processes.
NOTE 2 A quality and environment plan often makes reference to parts of the quality and
environment manual or to procedure documents.
NOTE 3 A quality and environment plan is generally one of the results of quality and
environment planning.
 Record: Document stating results achieved or providing evidence of activities performed

NOTE 1 Records can be used, for example, to document traceability and to provide evidence of
verification, preventive action and corrective action.
NOTE 2 generally records need not be under revision control.
 Objective evidence: Data supporting the existence or verity of something

NOTE Objective evidence may be obtained through observation, measurement, test, or other
means.
 Inspection: Conformity evaluation by observation and judgment accompanied as appropriate by

measurement, testing or gauging
 Test: Determination of one or more characteristics according to a procedure
 Verification: Confirmation, through the provision of objective evidence, that specified

requirements have been fulfilled
NOTE 1 The term “verified” is used to designate the corresponding status.
NOTE 2 Confirmation can comprise activities such as
 performing alternative calculations,
 comparing a new design specification with a similar proven design specification,
 undertaking tests and demonstrations, and
 Reviewing documents prior to issue.

Momtex Expo Ltd
www.momtexexpo.com
 Validation: Confirmation, through the provision of objective evidence, that the requirements
for a specific intended use or application have been fulfilled
NOTE 1 The term “validated” is used to designate the corresponding status.
NOTE 2 the use conditions for validation can be real or simulated.
 Qualification process: Process to demonstrate the ability to fulfil specified requirements
 Review: Activity undertaken to determine the suitability, adequacy and effectiveness of the
subject matter to achieve established objectives
 Audit: Systematic, independent and documented process for obtaining audit evidence and
evaluating it objectively to determine the extent to which audit criteria are fulfilled
 Audit programme: Set of one or more audits planned for a specific time frame and directed
towards a specific purpose
 Audit criteria: Set of policies, procedures or requirements
 Audit evidence: Records statements of fact or other information which are relevant to the audit
criteria and verifiable
NOTE Audit evidence can be qualitative or quantitative.
 Audit findings: Results of the evaluation of the collected audit evidence against audit criteria
NOTE Audit findings can indicate either conformity or nonconformity with audit criteria or
opportunities for improvement.
 Audit conclusion: Outcome of an audit provided by the audit team after consideration of the
audit objectives and all audit findings
 Audit client: Momtex Expo Ltd or person requesting an audit

NOTE The audit client may be the auditee or any other Momtex Expo Ltd that has the
regulatory or contractual right to request an audit.
 Auditee: Momtex Expo Ltd being audited
 Auditor: Person with the demonstrated personal attributes and competence to conduct an audit
 Audit team: One or more auditors conducting an audit supported if needed by technical
experts
NOTE 1 One auditor of the audit team is appointed as the audit team leader.
NOTE 2 The audit team may include auditors-in-training.

Momtex Expo Ltd
www.momtexexpo.com
 Technical expert: Audit person who provides specific knowledge or expertise to the audit team
 Audit plan: Description of the activities and arrangements for an audit
 Audit scope: Extent and boundaries of an audit
 Competence: 〈audit〉 demonstrated personal attributes and demonstrated ability to apply

knowledge and skills
 Measurement management system: Set of interrelated and interacting elements necessary to

achieve metrological confirmation and continual control of measurement processes
 Measurement process: Set of operations to determine the value of a quantity
 Measuring equipment: Measuring instrument, software, measurement standard, reference

material or auxiliary apparatus or combination thereof necessary to realize a measurement
process
2.0 Integrated Quality and Environment Policy and Objective
Momtex Expo Ltd. is an export oriented company that is revolutionizing the textile industry through the
exploitation of efficient technology to produce lower cost, higher quality and environment and more
environmentally friendly products.
Momtex Expo Ltd. recognizes that successful health, safety, quality and environment and environmental
management is fundamental to its business and is committed to the continual improvement of all relevant
processes and procedures to ensure all standards are met or exceeded.
We strive to provide a healthy and safe working environment for all our employees, to prevent pollution
and minimize environmental impacts from our activities and to provide products and services which delight
our customers.
The objectives of Momtex Expo Ltd. are to:
Pursue the highest possible standards of health, safety, quality and environment and environmental
management performance.
Comply with all relevant legislation, regulations and other legal and industry requirements
Provide adequate and appropriate control of health, safety and environmental risks arising from our
activities
Minimize the incidence of occupational ill health and injury

Momtex Expo Ltd
www.momtexexpo.com
Seek to minimize the environmental impact of our operations by preventing pollution, reducing
energy consumption and implementing initiatives to reduce waste
Work to ensure the quality and environment of product or service delivered to our customers
consistently meets or exceeds their expectations
In order to achieve these objectives it is the policy of the Momtex Expo Ltd to establish and maintain an
effective and efficient management system based upon the requirements of ISO9001:2015, ISO14001:2015
and all applicable Health, Safety and Environmental regulations.
The management system, policy, objectives and targets will be reviewed annually (or sooner if necessary)
by Management Authority.
This policy statement is communicated to all employees and persons working for or on behalf of Momtex
Expo Ltd and will be made available to the public, stakeholders and any other interested parties on request.
3.0 Integrated Quality and Environment System
Integrated Management System applies to all activities of Momtex Expo Ltd, and has been developed in
accordance with ISO 9001:2015. ISO 14001: 2015. Integrated Management System is fully documented
and structured in 3 levels:
Level 1 : Quality and environment manual

Level 2 : Procedures, Standards & Quality and environment Plan
Level 3 : Quality and environment Records/ Form/ Register
4 Context of Momtex Expo Ltd

4.1 Understanding Momtex Expo Ltd and its context
 Once the prices and other related issues are been agreed, the order sheet is issued by customer.
 Respective Marketing Executive issue a Fabrics Recruitment to the planning department to start
weaving fabrics from the approved supplier (s). Processing Detail to the processing unit & make
detail to the stitching department. Also they give a shipment booking to the commercial department.
 Planning Department will make a pan and gives grey fabric requisition to the approved supplier of
grey fabric to start the production.
 Once the grey is ready, co-ordination department takes that according to the processing Program
provided by the Marketing department and plan from processing till shop the goods.
 When the goods are stitched according to the Stitching Program provided by marketing department,
co-ordination department informs commercial department to pick up the goods for shipment.

Momtex Expo Ltd
www.momtexexpo.com
 Commercial department prepares relevant documents to ship the goods according to the customer
requirements.
4.2 Understanding the needs and expectations of interested parties
Due to their effect or potential effect on the Momtex Expo Ltd ability to consistently provide products
and services that meet customer and applicable statutory and regulatory requirements Quality and
Environment, Momtex Expo Ld shall determine:
 the interested parties that are relevant to Integrated management system;
 the requirements of these interested parties that are relevant to Integrated
management system.
 which of these needs and expectations become its compliance obligations.
Momtex Expo Ltd shall monitor and review information about these interested parties and their relevant
requirements.
4.3 Determining the scope of the Integrated quality and environment management system
Momtex Expo Ltd shall determine the boundaries and applicability of the Integrated Management
system to establish its scope.
When determining this scope, the Momtex Expo Ltd shall consider:
 the external and internal issues;
 the requirements of relevant interested parties;
 the products and services and the compliance obligations of the Momtex Expo
Ltd
Momtex Expo Ltd shall apply all the requirements of this Standard if they are applicable within the
determined scope of its Integrated Management System.
The scope of Momtex Expo Ltd Integrated management system shall be available and be maintained as
documented information. The scope shall state the types of products and services covered, and provide
justification for any requirement of this Standard that the Momtex Expo Ltd determines is not applicable
to the scope of its Integrated Management System.
Conformity to this Standard may only be claimed if the requirements determined as not being applicable
do not affect Momtex Expo Ltd ability or responsibility to ensure the conformity of its products and
services and the enhancement of customer satisfaction.
 Reference: Integrated Quality and Environment Management System Policy
4.4 Integrated Management System and its processes

4.4.1 Momtex Expo Ltd shall establish, implement, maintain and continually improve a quality and
environment management system, including the processes needed and their interactions, in accordance
with the requirements of this Integrated Management System
Momtex Expo Ltd shall determine the processes needed for the quality and environment management
system and their application throughout the Momtex Expo Ltd, and shall:
Momtex Expo Ltd
www.momtexexpo.com
 determine the inputs required and the outputs expected from these processes;
 determine the sequence and interaction of these processes;
 determine and apply the criteria and methods (including monitoring,
measurements and related performance indicators) needed to ensure the effective
operation and control of these processes;
 determine the resources needed for these processes and ensure their availability;
 assign the responsibilities and authorities for these processes;
 address the risks and opportunities as determined in accordance with the
requirements;
 evaluate these processes and implement any changes needed to ensure that these
processes achieve their intended results;
 Improve the processes and the quality and environment and environment
management system.
4.4.2 To the extent necessary, Momtex Expo Ltd shall:
 maintain documented information to support the operation of its processes;
 Retain documented information to have confidence that the processes are being
carried out as planned.
 Reference: Procedure for operational control

 Process flow chart
5 Leadership
5.1 Leadership and commitment
Managers demonstrate their commitment, and instill it in others, by informing all employees in their
departments that every effort must be made to satisfy all aspects of the customer’s requirements as well as
any legal and other requirements that might apply.
An Integrated Quality and Environment Policy has been established and approved by the managing
Director and in consistence with the policy measurable department integrated objectives are also defined.
Integrated objectives have been defined. Adequate resources are provided in order to achieve the
objectives of the Integrated Management System.
Regular management review meeting are held to review effectiveness if the Quality Management
Systems, Environment Management System, Socially Responsible Management System, Quality Policy,
Quality objectives and customer satisfaction.
Management review is a forum where the problems or modifications required for improvement in
integrated management and customer satisfaction are discussed and the top management provides
adequate resources to ensure continuous improvement is customer satisfaction and the management
system.

Momtex Expo Ltd
www.momtexexpo.com
5.1.1 General
Top management shall demonstrate leadership and commitment with respect to the Integrated
Management System by:
 taking accountability for the effectiveness of the Integrated Management System;
 ensuring that the Integrated Quality and Environment policy and its objectives
are established for the Integrated Management System and are compatible with
the context and strategic direction of Momtex Expo Ltd;
 ensuring the integration of the Integrated Management System requirements into
the Momtex Expo Ltd business processes;
 promoting the use of the process approach and risk-based thinking;
 ensuring that the resources needed for the integrated management system are
available;
 communicating the importance of effective integrated management system and of
conforming to the quality and environment management system requirements;
 ensuring that the quality and environment management system achieves its
intended results;
 engaging, directing and supporting persons to contribute to the effectiveness of
the quality and environment management system; promoting improvement;
 Supporting other relevant management roles to demonstrate their leadership as it
applies to their areas of responsibility.
 taking accountability for the effectiveness of the environmental
management system
 communicating the importance of effective environmental management and
of conforming to the environmental management system requirements;
 promoting continual improvement
5.1.2 Customer focus

The Management of the company strongly believes in total customer satisfaction. Systems are in place to
ensure that customer requirements are met and the extent to which the customer satisfaction.
Regular Customer feedback form is taken to establish and evaluate the response of our customer
regarding the company services & products.
Top management shall demonstrate leadership and commitment with respect to customer focus by
ensuring that:
 customer and applicable statutory and regulatory requirements are
determined, understood and consistently met;
 the risks and opportunities that can affect conformity of products and services
and the ability to enhance customer satisfaction are determined and addressed;
 The focus on enhancing customer satisfaction is maintained.
5.2 Policy

Momtex Expo Ltd
www.momtexexpo.com
5.2.1 Establishing Integrated Quality and environment & Environment policy
Top management shall establish, implement and maintain an Integrated Quality and Environment
policy that:
 is appropriate to the purpose and context of Momtex Expo Ltd and supports its
strategic direction;
 provides a framework for setting Integrated Quality and environment and
Environment objective;
 includes a commitment to satisfy applicable requirements; includes a
commitment to fulfil its compliance obligations
 Includes a commitment to continual improvement of the quality and environment
management system & Environment Management system.
 Reference: Integrated Management System Policy
5.2.2 Communicating the Integrated Quality and Environment policy

The quality and environment policy shall:
 be available and be maintained as documented information;
 be communicated, understood and applied within the Momtex Expo Ltd;
 Be available to relevant interested parties, as appropriate.
 Reference: Procedure for Communication, Participation and Consultation (MR/02/08)
5.3 Momtex Expo Ltdal roles, responsibilities and authorities
All staff are allocated with authority to perform their allocated responsibilities. The following provides a
summary of the principal responsibilities of each job role, and these are clarified in greater detail within
the Operating Procedures.
All staff share the authority and responsibility of identifying noncompliance’s or possible improvements,
and recording these instances such that corrective action can be taken, both to rectify the immediate
situation and to prevent recurrence.
The Managing Director continually reviews Momtex Expo Ltd resources to ensure that adequate staff,
equipment and materials are available to meet Quality and environment & Environment requirements.
Top management shall ensure that the responsibilities and authorities for relevant roles are assigned,
communicated and understood within Momtex Expo Ltd.
Top management shall assign the responsibility and authority for:
 ensuring that the quality and Environment management system conforms to the
requirements of Integrated Management System;
 ensuring that the processes are delivering their intended outputs;

Momtex Expo Ltd
www.momtexexpo.com
 reporting on the performance of the quality and environment management system
and on opportunities for improvement , in particular to top management; ensuring
the promotion of customer focus throughout the Momtex Expo Ltd;
 Ensuring that the integrity of the quality and environment management system is
maintained when changes to the Integrated Management system are planned and
implemented.
 Reference: Roles, Responsibilities and Authorities (HRD/02/02)

 Organogram chart
6 Planning
6.1 Actions to address risks and opportunities
6.1.1 When planning for Integrated Management System, Momtex Expo Ltd shall consider the issues
referred to in and the requirements and determine the risks and opportunities that need to be addressed to:
 give assurance that the quality and environment management system can achieve
its intended result(s);
 enhance desirable effects;
 prevent, or reduce, undesired effects;
 Achieve improvement.
6.1.2 Momtex Expo Ltd shall plan:

 actions to address these risks and opportunities;
 how to:
1) Integrate and implement the actions into its quality and environment
management system processes;
2) Evaluate the effectiveness of these actions.
Actions taken to address risks and opportunities shall be proportionate to the potential impact on the
conformity of products and services.
NOTE 1 Options to address risks can include avoiding risk, taking risk in order to pursue an opportunity,
eliminating the risk source, changing the likelihood or consequences, sharing the risk, or retaining risk by
informed decision.
NOTE 2 Opportunities can lead to the adoption of new practices, launching new products, opening new
markets, addressing new customers, building partnerships, using new technology and other desirable and
viable possibilities to address the Momtex Expo Ltd or its customers’ needs.
 Reference: Procedure for Risk & Opportunity identification and

 Related form
6.2 Quality and environment objectives and planning to achieve them

6.2.1 Momtex Expo Ltd shall establish quality and environment objectives at relevant functions, levels
and processes needed for the Integrated Management System.
The management is committed to continuously improve the effectiveness of quality and environment
systems and to provide better service to the customers. In order to achieve this target departmental quality
Momtex Expo Ltd
www.momtexexpo.com
and environment objectives are monitored and analyzed regularly, internal quality and environment audits
are conducted and corrective & prevention action system is in place. The results and data generated
through all these systems are reviewed during management review meeting for the allocation of any
additional resource required for improvement of the quality and environment system
The quality and environment and environment objectives shall:
 be consistent with the quality and environment policy;
 be measurable;
 take into account applicable requirements;
 be relevant to conformity of products and services and to enhancement of
customer satisfaction;
 be monitored;
 be communicated;
 be updated as appropriate.
Momtex Expo Ltd shall maintain documented information on the quality and environment objectives.
6.2.2 When planning how to achieve its Integrated Management system objectives, Momtex Expo Ltd
shall determine:
 what will be done;
 what resources will be required;
 who will be responsible;
 when it will be completed;
 how the results will be evaluated.
 Reference: Procedure for Setting Objective and Target

 Related form
6.3 Planning of changes

Quality planning as defined in ISO 9001:2015 and ISO 14001:2015 is considered to be an amalgam of the
operating procedures outlined in this manual.
In light of increased or changing business demands the Integrated Management System is always
amended to ensure continuous improvement and compliance with ever changing customer requirements
such amendment are incorporated through proper planning ensuring the integrity of Integrated
Management System.
When the Momtex Expo Ltd determines the need for changes to the quality and environment
management system, the changes shall be carried out in a planned manner.
The Momtex Expo Ltd shall consider:

 the purpose of the changes and their potential consequences;
 the integrity of the quality and environment management system;

Momtex Expo Ltd
www.momtexexpo.com
 the availability of resources;
 the allocation or reallocation of responsibilities and authorities.
7 Support
7.1 Resources
Each position critical to the quality and environment of the product has been identified, and minimum
levels of competence established. Evaluation of personnel is carried out against the minimum level of
competence/Skill identified by concerned authorities and records are maintained.
Training is provided to all employees to ensure that they meet the defined skill and competence criteria.
Training is also providing to further develop and enhance these skills. Training to be conducted is planned
on periodic basis and Training Plan is prepared. The effectiveness of the training provided is also
evaluated and recorded on the training forms.
7.1.1 General
Momtex Expo Ltd shall determine and provide the resources needed for the establishment,
implementation, maintenance and continual improvement of the quality and environment management
system.
Momtex Expo Ltd shall consider:
 the capabilities of, and constraints on, existing internal resources;
 what needs to be obtained from external providers.
7.1.2 People
Momtex Expo Ltd shall determine and provide the persons necessary for the effective implementation of
its quality and environment management system and for the operation and control of its processes.
7.1.3 Infrastructure
Momtex Expo Ltd shall determine, provide and maintain the infrastructure necessary for the operation of
its processes and to achieve conformity of products and services.
NOTE Infrastructure can include:
 buildings and associated utilities;
 equipment, including hardware and software;
 transportation resources;
 information and communication technology.
7.1.4 Environment for the operation of processes
Momtex Expo Ltd shall determine, provide and maintain the environment necessary for the operation of
its processes and to achieve conformity of products and services.
NOTE A suitable environment can be a combination of human and physical factors, such as:
 Social (e.g. non-discriminatory, calm, non-confrontational);
 Psychological (e.g. stress-reducing, burnout prevention, emotionally protective);
 Physical (e.g. temperature, heat, humidity, light, airflow, hygiene, noise).
These factors can differ substantially depending on the products and services provided.

Momtex Expo Ltd
www.momtexexpo.com
7.1.5 Monitoring and measuring resources
7.1.5.1 General
Momtex Exp Ltd shall determine and provide the resources needed to ensure valid and reliable results
when monitoring or measuring is used to verify the conformity of products and services to requirements.
Momtex Expo Ltd shall ensure that the resources provided:
 are suitable for the specific type of monitoring and measurement activities being
undertaken;
 are maintained to ensure their continuing fitness for their purpose.
The Momtex Expo Ltd shall retain appropriate documented information as evidence of fitness for purpose
of the monitoring and measurement resources.
 Reference: Procedure for Calibration
 Related form
7.1.5.2 Measurement traceability

When measurement traceability is a requirement, or is considered by the Momtex Expo Ltd to be an
essential part of providing confidence in the validity of measurement results, measuring equipment shall
be:
 calibrated or verified, or both, at specified intervals, or prior to use, against
measurement standards traceable to international or national measurement
standards; when no such standards exist, the basis used for calibration or
verification shall be retained as documented information;
 identified in order to determine their status;
 Safeguarded from adjustments, damage or deterioration that would invalidate the
calibration status and subsequent measurement results.
The Momtex Expo Ltd shall determine if the validity of previous measurement results has been adversely
affected when measuring equipment is found to be unfit for its intended purpose, and shall take
appropriate action as necessary.
 Reference: Procedure for Identification and Traceability

 Related form
7.1.6 Momtex Expo Ltdal knowledge

Momtex Expo Ltd shall determine the knowledge necessary for the operation of its processes and to
achieve conformity of products and services.
This knowledge shall be maintained and be made available to the extent necessary.
When addressing changing needs and trends, Momtex Expo Ltd shall consider its current knowledge and
determine how to acquire or access any necessary additional knowledge and required updates.
NOTE 1 Momtex Expo Ltd knowledge specific to the Momtex Expo Ltd; it is generally gained by
experience. It is information that is used and shared to achieve the Momtex Expo Ltd objectives.
NOTE 2 Momtex Expo Ltd knowledge can be based on:
Momtex Expo Ltd
www.momtexexpo.com
 internal sources (e.g. intellectual property; knowledge gained from experience;
lessons learned from failures and successful projects; capturing and sharing
undocumented knowledge and experience; the results of improvements in
processes, products and services);
 External sources ( e.g. standards; academia; conferences; gathering knowledge
from customers or external providers).
7.2 Competence
Momtex Expo Ltd shall:
 determine the necessary competence of person(s) doing work under its control
that affects the performance and effectiveness of the Integrated Management
System;
 ensure that these persons are competent on the basis of appropriate education,
training, or experience;
 where applicable, take actions to acquire the necessary competence, and evaluate
the effectiveness of the actions taken;
 retain appropriate documented information as evidence of competence.
NOTE Applicable actions can include, for example, the provision of training to, the mentoring of, or the
reassignment of currently employed persons; or the hiring or contracting of competent persons.
 Reference: Procedure for Training

 Related form
7.3 Awareness
Momtex Expo Ltd shall ensure that persons doing work under Momtex Expo Ltd control are aware of:
 the quality and environment policy;
 relevant quality and environment objectives;
 their contribution to the effectiveness of the quality & Environment Management
system, including the benefits of improved performance;
 the implications of not conforming with the quality and environment
management system requirements.
7.4 Communication
Momtex Expo Ltd shall determine the internal and external communications relevant to the quality and
environment management system & Environment Management system, including:
 on what it will communicate;
 when to communicate;
 with whom to communicate;
 how to communicate;
 who communicates.
 Reference: Procedure for Communication

Momtex Expo Ltd
www.momtexexpo.com
 Related form
7.5 Documented information

7.5.1 General
Momtex Expo Ltd integrated management system shall include:
 documented information required by this Standard;
 documented information determined by the Momtex Expo Ltd as being necessary
for the effectiveness of the integrated management system.
7.5.2 Creating and updating

When creating and updating documented information, Momtex Expo Ltd shall ensure appropriate:
 identification and description (e.g. a title, date, author, or reference number);
 format (e.g. language, software version, graphics) and media (e.g. paper,
electronic);
 review and approval for suitability and adequacy.
7.5.3 Control of documented information

7.5.3.1 Documented information required by the Integrated Management System is based on the quality
and environment management principles described in ISO 9000: 2015 & ISO 14001:2015, International
Standard or Customers Standard shall be controlled to ensure:
 it is available and suitable for use, where and when it is needed;
 it is adequately protected (e.g. from loss of confidentiality, improper use, or loss
of integrity).
7.5.3.2 For the control of documented information, Momtex Expo Ltd shall address the following
activities, as applicable:
 distribution, access, retrieval and use;
 storage and preservation, including preservation of legibility;
 control of changes (e.g. version control);
 Retention and disposition.
Documented information of external origin determined by Momtex Expo Ltd to be necessary for the
planning and operation of the integrated management system shall be identified as appropriate, and be
controlled.
Documented information retained as evidence of conformity shall be protected from unintended
alterations.
 Note: Procedure for Documents and data control
 Related form
8 Operation
All Design activities are strictly controlled to ensure that the design output information complies with
customer/ contract requirements, and all design input data.
Momtex Expo Ltd
www.momtexexpo.com
Design activities are planned and normally executed by specialists and are subject to regular management,
review and verification by the Chief Marketing Officer, and where relevant, agreement with the
Customer.
The design input and output items are documented, and where ambiguity exists, will be clarified and
documented. All items of design documentation and notes are recorded in a design project file. Design
output documentation is produced and reviewed to ensure that it:
 Meets the design input,

 References the design input or appropriate criteria,
 Identifies all of the characteristics which are critical to the safe and effective operation of
the system(s).
Design output is reviewed and approved by Chief Marketing Officer, and is also provided to the
Customer for approval prior to use. Validation of the design is achieved during commissioning of the
system to confirm compliance to the customer's requirements.
The designer is required to specify any inspections or tests which may verify the design, by practical
means, at the earliest possible stage of development.
All changes to the design criteria, input or output are subject to strict review and documentation control
procedures.
8.1 Operational planning and control

Data on all quality and environment related activities are generated in a meaningful manner to provide
evidence if Integrated Management System.
 The Quality and environment Records List of all departments is kept in the Central Quality and
environment File.
 Records are labeled, indexed and filed so that they are readily retrievable.
 Records are stored under suitable conditions such that they are protected from damage
Momtex Expo Ltd shall plan, implement and control the processes needed to meet the requirements for
the provision of products and services, and to implement the actions determined, by:
 determining the requirements for the products and services;
 establishing criteria for:
1) the processes;
2) the acceptance of products and services;
 determining the resources needed to achieve conformity to the product
and service requirements;
 implementing control of the processes in accordance with the criteria;

Momtex Expo Ltd
www.momtexexpo.com
 determining, maintaining and retaining documented information to the
extent necessary:
1) to have confidence that the processes have been carried out as
planned;
2) to demonstrate the conformity of products and services to
their requirements.
The output of this planning shall be suitable for the Momtex Expo Ltd operations.
Momtex Expo Ltd shall control planned changes and review the consequences of unintended changes,
taking action to mitigate any adverse effects, as necessary.
Momtex Expo Ltd shall ensure that outsourced processes are controlled.
 Reference: Procedure for Operation control

 Procedure for Corrective and preventive action
 Related form
8.2 Requirements for products and services

8.2.1 Customer communication
Effective arrangements have been made for customer communication related to product information,
enquiries, order handling, customer feedback and customer complaints.
Communication with customers shall include:
 providing information relating to products and services;
 handling enquiries, contracts or orders, including changes;
 obtaining customer feedback relating to products and services, including
customer complaints;
 handling or controlling customer property;
 establishing specific requirements for contingency actions, when
relevant.
 Reference: Procedure for Marketing (Order Handling)
 Procedure for Customers satisfaction
 Procedure for Claim Handling
 Procedure for Handling & Controlling of Customers Property
 Related form
8.2.2 Determining the requirements for products and services

When determining the requirements for the products and services to be offered to customers, Momtex
Expo Ltd shall ensure that:
 the requirements for the products and services are defined, including:
1) any applicable statutory and regulatory requirements;
2) those considered necessary by the Momtex Expo Ltd;
 the Momtex Expo Ltd can meet the claims for the products and services it offers.

Momtex Expo Ltd
www.momtexexpo.com
8.2.3 Review of the requirements for products and services
8.2.3.1 Momtex Expo Ltd shall ensure that it has the ability to meet the requirements for products and
services to be offered to customers. The Momtex Expo Ltd shall conduct a review before committing to
supply products and services to a customer, to include:
 requirements specified by the customer, including the requirements for delivery
and post-delivery activities;
 requirements not stated by the customer, but necessary for the specified or
intended use, when known;
 requirements specified by the Momtex Expo Ltd;
 statutory and regulatory requirements applicable to the products and services;
 contract or order requirements differing from those previously expressed.
Momtex Expo Ltd shall ensure that contract or order requirements differing from those previously defined
are resolved.
The customer’s requirements shall be confirmed by Momtex Expo Ltd before acceptance, when the
customer does not provide a documented statement of their requirements.
8.2.3.2 Momtex Expo Ltd shall retain documented information, as applicable:

 on the results of the review;
 on any new requirements for the products and services.
8.2.4 Changes to requirements for products and services

Momtex Expo Ltd shall ensure that relevant documented information is amended, and that relevant
persons are made aware of the changed requirements, when the requirements for products and services are
changed.
8.3 Design and development of products and services

Momtex Expo Ltd produces products against customer defined specifications and performs no design or
development.
Hence the requirements of this clause are not applicable.
8.3.1 General
Momtex Expo Ltd shall establish, implement and maintain a design and development process that is
appropriate to ensure the subsequent provision of products and services.
8.3.2 Design and development planning

In determining the stages and controls for design and development, the Momtex Expo Ltd shall consider:
 the nature, duration and complexity of the design and development activities;
 the required process stages, including applicable design and development
reviews;
 the required design and development verification and validation activities;

Momtex Expo Ltd
www.momtexexpo.com
 the responsibilities and authorities involved in the design and development
process;
 the internal and external resource needs for the design and development of
products and services;
 the need to control interfaces between persons involved in the design and
development process;
 the need for involvement of customers and users in the design and development
process;
 the requirements for subsequent provision of products and services;
 the level of control expected for the design and development process by
customers and other relevant interested parties;
 the documented information needed to demonstrate that design and development
requirements have been met.
8.3.3 Design and development inputs

Momtex Expo Ltd shall determine the requirements essential for the specific types of products and
services to be designed and developed. The Momtex Expo Ltd shall consider:
 functional and performance requirements;
 information derived from previous similar design and development activities;
 statutory and regulatory requirements;
 standards or codes of practice that the Momtex Expo Ltd has committed to
implement;
 potential consequences of failure due to the nature of the products and services.
Inputs shall be adequate for design and development purposes, complete and unambiguous.
Conflicting design and development inputs shall be resolved.
Momtex Expo Ltd shall retain documented information on design and development inputs.
8.3.4 Design and development controls
Momtex Expo Ltd shall apply controls to the design and development process to ensure that:
 the results to be achieved are defined;
 reviews are conducted to evaluate the ability of the results of design and
development to meet requirements;
 verification activities are conducted to ensure that the design and development
outputs meet the input requirements;
 validation activities are conducted to ensure that the resulting products and
services meet the requirements for the specified application or intended use;
 any necessary actions are taken on problems determined during the reviews, or
verification and validation activities;
 documented information of these activities is retained.

Momtex Expo Ltd
www.momtexexpo.com
8.3.5 Design and development outputs

Momtex Expo Ltd shall ensure that design and development outputs:
 meet the input requirements;
 are adequate for the subsequent processes for the provision of products and
services;
 include or reference monitoring and measuring requirements, as appropriate, and
acceptance criteria;
 specify the characteristics of the products and services that are essential for their
intended purpose and their safe and proper provision.
Momtex Expo Ltd shall retain documented information on design and development outputs.
8.3.6 Design and development changes
Momtex Expo Ltd shall identify, review and control changes made during, or subsequent to, the design
and development of products and services, to the extent necessary to ensure that there is no adverse
impact on conformity to requirements.
Momtex Expo Ltd shall retain documented information on:
 design and development changes;
 the results of reviews;
 the authorization of the changes;
 the actions taken to prevent adverse impacts.
8.4 Control of externally provided processes, products and services

8.4.1 General
Momtex Expo Ltd shall ensure that externally provided processes, products and services conform to
requirements.
The Momtex Expo Ltd shall determine the controls to be applied to externally provided processes,
products and services when:
 products and services from external providers are intended for incorporation into
the Momtex Expo Ltd own products and services;
 products and services are provided directly to the customer(s) by external
providers on behalf of the Momtex Expo Ltd;
 a process, or part of a process, is provided by an external provider as a result of a
decision by the Momtex Expo Ltd.
Momtex Expo Ltd shall determine and apply criteria for the evaluation, selection, monitoring of
performance, and re-evaluation of external providers, based on their ability to provide processes or
products and services in accordance with requirements. Momtex Expo Ltd shall retain documented
information of these activities and any necessary actions arising from the evaluations.
 Reference: Procedure for Supplier selection, Supplier evaluation and purchase

 Related form
8.4.2 Type and extent of control

Momtex Expo Ltd
www.momtexexpo.com
Momtex Expo Ltd shall ensure that externally provided processes, products and services do not
adversely affect the Momtex Expo Ltd ability to consistently deliver conforming products and services to
its customers.
Momtex Expo Ltd shall:
 ensure that externally provided processes remain within the control of its quality
and environment management system;
 define both the controls that it intends to apply to an external provider and those
it intends to apply to the resulting output; take into consideration:
1) the potential impact of the externally provided processes, products and
services on Momtex Expo Ltd ability to consistently meet customer and
applicable statutory and regulatory requirements;
2) the effectiveness of the controls applied by the external provider;
 determine the verification, or other activities, necessary to ensure that the
externally provided processes, products and services meet requirements.
8.4.3 Information for external providers

Momtex Expo Ltd shall ensure the adequacy of requirements prior to their communication to the
external provider.
The Momtex Expo Ltd shall communicate to external providers its requirements for:
 the processes, products and services to be provided;
 the approval of:
1) products and services;
2) methods, processes and equipment;
3) the release of products and services;
 competence, including any required qualification of persons;
 the external providers’ interactions with the Momtex Expo Ltd;
 control and monitoring of the external providers’ performance to be applied by
Momtex Expo Ltd;
 verification or validation activities that Momtex Expo Ltd, or its customer,
intends to perform at the
 external providers’ premises.
8.5 Production and service provision

8.5.1 Control of production and service provision
Momtex Expo Ltd shall implement production and service provision under controlled conditions.
Controlled conditions shall include, as applicable:
 the availability of documented information that defines:
1) the characteristics of the products to be produced, the services to be
provided, or the activities to be performed;
2) the results to be achieved;
 the availability and use of suitable monitoring and measuring resources;

Momtex Expo Ltd
www.momtexexpo.com
 the implementation of monitoring and measurement activities at appropriate
stages to verify that
 criteria for control of processes or outputs, and acceptance criteria for products
and services,have been met; the use of suitable infrastructure and environment
for the operation of processes;
 the appointment of competent persons, including any required qualification;
 the validation, and periodic revalidation, of the ability to achieve planned results
of the processes for production and service provision, where the resulting output
cannot be verified by subsequent monitoring or measurement;
 the implementation of actions to prevent human error;
 the implementation of release, delivery and post-delivery activities.
8.5.2 Identification and traceability
As goods are inspected, the status is defined by location in stores, with all non-conforming items being
placed in a reject area or marked as reject for review. The status of work in progress is established by
markings or associated documentation recording the inspections undertaken and their acceptability.
Momtex Expo Ltd shall use suitable means to identify outputs when it is necessary to ensure the
conformity of products and services.
Momtex Expo Ltd shall identify the status of outputs with respect to monitoring and measurement
requirements throughout production and service provision.
Momtex Expo Ltd shall control the unique identification of the outputs when traceability is a
requirement, and shall retain the documented information necessary to enable traceability.
8.5.3 Property belonging to customers or external providers

This is section is not applicable as the company buyer typically do not supply any of their product.
As a matter of policy if any customer wishes to supply any product to be in corporate in the final product
the company will identify, verify, protect and safeguard such product as defined in the Quality and
environment Manual and related procedures. If any such product is lost, damaged or otherwise found to
be unsuitable for use, this shall be reported to the customer and records will be maintain using corrective
and preventive action procedure.
Momtex Expo Ltd shall exercise care with property belonging to customers or external providers while it
is under the Momtex Expo Ltd control or being used by the Momtex Expo Ltd.
Momtex Expo Ltd shall identify, verify, protect and safeguard customers’ or external providers’ property
provided for use or incorporation into the products and services.
When the property of a customer or external provider is lost, damaged or otherwise found to be unsuitable
for use, the Momtex Expo Ltd shall report this to the customer or external provider and retain documented
information on what has occurred.

Momtex Expo Ltd
www.momtexexpo.com
NOTE A customer’s or external provider’s property can include materials, components, tools and
equipment, premises, intellectual property and personal data.
8.5.4 Preservation
The identification of materials/ equipment, where it is not obvious, is confirmed by the presence of a
manufacturers/ suppliers part number or description label, or other marking for each item. The
identification of the item may be on the packaging or on the item itself, and this identification remains in
place for as long as possible, provided it does not hamper effective use of the item. Materials and
consumables are not identified by the company where they are obvious to a trained/ experienced
employee, however, should a risk of misinterpretation exist between two or more types of material these
will be marked in a suitable manner to ensure that no ambiguity exists.
All items with serial numbers are recorded individually.
Materials and goods received, whether the property of the company or others, will, as far as practicable,
be protected and their quality and environment preserved until such time as they are transferred to a
customer, or disposed of to a third party. The objective is to prevent deterioration and damage whilst in
storage, or in the process of transportation, installation, commissioning or maintenance.
Momtex Expo Ltd shall preserve the outputs during production and service provision, to the extent
necessary to ensure conformity to requirements.
NOTE Preservation can include identification, handling, contamination control, packaging, storage,
transmission or transportation, and protection.
 Reference: Procedure for Product identification and Traceability

 Procedure for identification of nonconforming product
 Related form
8.5.5 Post-delivery activities

The Momtex Expo Ltd shall meet requirements for post-delivery activities associated with the products
and services. In determining the extent of post-delivery activities that are required, the Momtex Expo
Ltd shall consider:
 statutory and regulatory requirements;
 the potential undesired consequences associated with its products and services;
 the nature, use and intended lifetime of its products and services;
 customer requirements;
 Customer feedback.
NOTE Post-delivery activities can include actions under warranty provisions, contractual obligations such
as maintenance services, and supplementary services such as recycling or final disposal.

Momtex Expo Ltd
www.momtexexpo.com
 Reference: Procedure for Wastage handling and disposal

 Related form
8.5.6 Control of changes
All documentation utilized within the Company related to the management system itself, or to the
execution of individual customer contracts is controlled to ensure that it is issued to the appropriate
personnel, under the correct level of authority, is revised and reissued as necessary, and all obsolete
versions are removed from the point of use.
Such documentation typically includes:
Specifications, Customer Orders, Plans/ Drawings, Quality and environment Assurance Manual/
Operating Procedures, National/ International Standards and Codes of Practice.
The Quality and environment Assurance Manual, Procedures and Quality and environment Plans are
maintained by the Quality and environment Manager who ensures that the appropriate items, at the
correct revision levels, are issued to all who need them within the Company.
National/ International Standards, Codes of Practice are maintained by the Support Engineers who ensure
that appropriate documents are available within the Company, and are issued at the correct revision
levels. External suppliers of documentation are contacted regularly to ascertain that the documents held
remain current.
The distribution of standard documents is controlled and recorded on Distribution Lists, which also show
the current issue status. The Distribution Lists are reviewed and updated as changes occur.
All changes to documents are reviewed and approved by the person responsible for the original issue and,
where appropriate, the nature of the change is indicated on the document. Master copies of the revised
documents are retained as records of the changes and renewed as necessary to ensure clarity.
Each contract has a File which contains all relevant information. Information is also held on the
company's computer system for ease of access and manipulation.
The Momtex Expo Ltd shall review and control changes for production or service provision, to the extent
necessary to ensure continuing conformity with requirements.
The Momtex Expo Ltd shall retain documented information describing the results of the review of
changes, the person(s) authorizing the change, and any necessary actions arising from the review.

Momtex Expo Ltd
www.momtexexpo.com
 Reference: Procedure for Operation control
 Related form
8.6 Release of products and services

Momtex Expo Ltd shall implement planned arrangements, at appropriate stages, to verify that the
product and service requirements have been met.
The release of products and services to the customer shall not proceed until the planned arrangements
have been satisfactorily completed, unless otherwise approved by a relevant authority and, as applicable,
by the customer.
Momtex Expo Ltd shall retain documented information on the release of products and services. The
documented information shall include:
 evidence of conformity with the acceptance criteria;
 traceability to the person(s) authorizing the release.
8.7 Control of nonconforming outputs

8.7.1 Momtex Expo Ltd shall ensure that outputs that do not conform to their requirements are
identified and controlled to prevent their unintended use or delivery.
Momtex Expo Ltd shall take appropriate action based on the nature of the nonconformity and its effect
on the conformity of products and services. This shall also apply to nonconforming products and services
detected after delivery of products, during or after the provision of services.
Momtex Expo Ltd shall deal with nonconforming outputs in one or more of the following ways:
 correction;
 segregation, containment, return or suspension of provision of products and
services;
 informing the customer;
 Obtaining authorization for acceptance under concession.
Conformity to the requirements shall be verified when nonconforming outputs are corrected.
8.7.2 The Momtex Expo Ltd shall retain documented information that:
 describes the nonconformity;
 describes the actions taken;
 describes any concessions obtained;
 identifies the authority deciding the action in respect of the nonconformity.
 Reference: Procedure for Identification of nonconformity product

 Procedure for Corrective and preventive action
 Related form
9 Performance evaluation
Momtex Expo Ltd
www.momtexexpo.com
9.1 Monitoring, measurement, analysis and evaluation
Momtex Expo Ltd shall monitor, measure, analyse and evaluate its quality and environment performance
9.1.1 General
Momtex Expo Ltd shall determine:
 what needs to be monitored and measured;
 the methods for monitoring, measurement, analysis and evaluation needed to
ensure valid results;
 when the monitoring and measuring shall be performed;
 When the results from monitoring and measurement shall be analysed and
evaluated.
 ensure that calibrated or verified monitoring and measurement equipment is used
and maintained, as appropriate
 Evaluate its environmental performance and the effectiveness of the
environmental management system.
 Communicate relevant environmental performance information both internally
and externally, as identified in its communication process (es) and as required by
its compliance obligations.
Momtex Expo Ltd shall evaluate the performance and the effectiveness of the quality and environment
management system.
The Momtex Expo Ltd shall retain appropriate documented information as evidence of the results.
 Reference: Procedure for Compliance evaluation

 Procedure for Customers satisfaction
 Procedure for aspect and impact evaluation
 Related form
9.1.2 Customer satisfaction
Momtex Expo Ltd shall monitor customers’ perceptions of the degree to which their needs and
expectations have been fulfilled. Momtex Expo Ltd shall determine the methods for obtaining,
monitoring and reviewing this information.
NOTE Examples of monitoring customer perceptions can include customer surveys, customer feedback
on delivered products and services, meetings with customers, market-share analysis, compliments,
warranty claims and dealer reports.
9.1.3 Analysis and evaluation

Momtex Expo Ltd shall analyse and evaluate appropriate data and information arising from monitoring
and measurement.
The results of analysis shall be used to evaluate:
 conformity of products and services;
 the degree of customer satisfaction;
 the performance and effectiveness of the quality and environment management
system;
 if planning has been implemented effectively;
Momtex Expo Ltd
www.momtexexpo.com
 the effectiveness of actions taken to address risks and opportunities;
 the performance of external providers;
 determine the frequency that compliance will be evaluated;
 evaluate compliance and take action if needed;
 the need for improvements to the quality and environment management system.
NOTE Methods to analyse data can include statistical techniques.
 Reference: Procedure for Analysis of data

 Related form
9.2 Internal audit
Internal audits of the Quality and environment and environment System are undertaken at least once per
annum to confirm that the function concerned is adhering to the Company's Procedures. A comprehensive
Audit Programme is compiled at least a year in advance however, should particular needs be identified,
the frequency of audit may be increased at the discretion of the Quality and environment and
Environment Manager.
Audits are undertaken by auditors who are trained in auditing and not directly responsible for the
functions being audited within that Company. Nonconformance observed is brought to the attention of the
person responsible, and is recorded, documented and subject to timely corrective action to ensure full
rectification.
9.2.1 Momtex Expo Ltd shall conduct internal audits at planned intervals to provide information on
whether the Integrated quality and environment and environment management system:
 conforms to:
1) Momtex Expo Ltd own requirements for its integrated quality and
environment and environment management system;
2) the requirements of this integrated quality and environment and
environment management system;
 b) is effectively implemented and maintained.
9.2.2 Momtex Expo Ltd shall:

 plan, establish, implement and maintain an audit programme(s) including the
frequency, methods, responsibilities, planning requirements and reporting, which
shall take into consideration the importance of the processes concerned, changes
affecting Momtex Expo ltd, and the results of previous audits;
 define the audit criteria and scope for each audit;
 select auditors and conduct audits to ensure objectivity and the impartiality of the
audit process;

Momtex Expo Ltd
www.momtexexpo.com
 ensure that the results of the audits are reported to relevant management;
 take appropriate correction and corrective actions without undue delay;
 Retain documented information as evidence of the implementation of the audit
programme and the audit results.
 Reference: Procedure for internal audit procedure

 Procedure for corrective and preventive action
 Related form
9.3 Management review

9.3.1 General
Management review of the suitability and effectiveness of the Quality and environment System take place
at least once per year. During the management meetings actions are allocated and minuted to record the
development of Momtex Expo Ltd quality and environment and environmental management system.
The objectives of Management Review are:
 To establish that the Quality and environment (Management) System is achieving

the expected results and meeting the Company's requirements, continuing to
conform to the Standard, continuing to satisfy the customers’ needs and
expectations, and functioning in accordance w ith the established Operating
Procedures.
 To expose irregularities or defects in the System, identify weaknesses and
evaluate possible improvements.
 To review the effectiveness of previous corrective actions, and to review the
adequacy and suitability of the quality and environment and environmental
management system for current and future operations of Momtex Expo Ltd.
 To review any complaints received, identify the cause and recommend corrective
action if required.
 To review the finding of internal/ external audits and identify any areas of
recurring problems or potential improvements.
 To review the reports of nonconforming items and trend information to identify
possible improvements.
Top management shall review Momtex Expo Ltd quality and environment and environment management
system, at planned intervals, to ensure its continuing suitability, adequacy, effectiveness and alignment
with the strategic direction of the Momtex Expo Ltd.

Momtex Expo Ltd
www.momtexexpo.com
9.3.2 Management review inputs
The management review shall be planned and carried out taking into consideration:
 the status of actions from previous management reviews;
 changes in external and internal issues that are relevant to the quality and
environmental management system;
 needs and expectations of interested parties, including compliance obligations
 significant environmental aspects;
 information on the performance and effectiveness of the quality and environment
management system, including trends in:
1) Customer satisfaction and feedback from relevant interested parties;
2) The extent to which quality and environment objectives have been
met;
3) Process performance and conformity of products and services;
4) Nonconformities and corrective actions;
5) Monitoring and measurement results;
6) audit results;
7) The performance of external providers;
 the adequacy of resources;
 the effectiveness of actions taken to address risks and opportunities;
 Opportunities for improvement.
9.3.3 Management review outputs

The outputs of the management review shall include decisions and actions related to:
 opportunities for improvement;
 any need for changes to the quality and environment management system;
 Resource needs.
Momtex Expo Ltd shall retain documented information as evidence of the results of management
reviews.
 Reference: Procedure for Management review meeting
 Related form
10 Improvement
The management is committed to continuously improve the effectiveness of quality and environment and
environment systems and to provide better service to the customers and interested parties. In order to
achieve this target departmental quality and environment and environment objectives are monitored and
analyzed regularly, internal quality and environment and environmental audits are conducted and
corrective & prevention action system is in place. The results and data generated through all these
systems are reviewed during management review meeting for the allocation of any additional resource
required for improvement of the quality and environment and environment system
10.1 General
Momtex Expo Ltd
www.momtexexpo.com
Momtex Expo Ltd shall determine and select opportunities for improvement and implement any
necessary actions to meet customer requirements and enhance customer satisfaction.
Momtex Expo Ltd should consider the results from analysis and evaluation of environmental
performance, evaluation of compliance, internal audits and management review when taking action to
improve.
These shall include:
 improving products and services to meet requirements as well as to address
future needs and expectations;
 correcting, preventing or reducing undesired effects;
 Improving the performance and effectiveness of the quality and environment and
environment management system.
NOTE Examples of improvement can include correction, corrective action, continual improvement,
breakthrough change, innovation and re-Momtex Expo Ltd.
10.2 Nonconformity and corrective action
Once non-conforming items have been noticed they are identified by location, associated documents, or
specific markings to prevent their inadvertent use. All non-conforming items and customer complaints are
subject to review and rectification by nominated personnel. The type and extent of non-conformity is
documented in order to establish trends and identify possible areas for improvement.
The corrective action required to prevent recurrence is evaluated, documented, and its effective
implementation is monitored. All rectification is subsequently re-inspected to ensure complete customer
satisfaction.
All employees are encouraged to suggest improvements in methods, materials, suppliers, and sub-
contractors. The Company has established procedures for review of all activities in order to identify and
evaluate all possible improvements in methods/ materials and its procedures.
 Reference: Procedure for controlling of nonconforming goods

 Procedure for product identification and traceability
 Procedure for corrective and preventive action
 Related form
10.2.1 When a nonconformity occurs, including any arising from complaints, Momtex Expo Ltd shall:
 react to the nonconformity and, as applicable:
1) Take action to control and correct it;
2) deal with the consequences;
 evaluate the need for action to eliminate the cause(s) of the nonconformity, in
order that it does not recur or occur elsewhere, by:
1) Reviewing and analyzing the nonconformity;

Momtex Expo Ltd
www.momtexexpo.com
2) Determining the causes of the nonconformity;
3) Determining if similar nonconformities exist, or could potentially
occur;
 implement any action needed;
 review the effectiveness of any corrective action taken;
 update risks and opportunities determined during planning, if necessary;
 Make changes to the quality and environment management system, if necessary.
Corrective actions shall be appropriate to the effects of the nonconformities encountered.
10.2.2 Momtex Expo Ltd shall retain documented information as evidence of:
a) The nature of the nonconformities and any subsequent actions taken;
b) The results of any corrective action.
10.3 Continual improvement

Momtex Expo Ltd shall continually improve the suitability, adequacy and effectiveness of the quality
and environment management system.
The Momtex Expo Ltd shall consider the results of analysis and evaluation, and the outputs from
management review, to determine if there are needs or opportunities that shall be addressed as part of
continual improvement.


54 IMS Manual

Загружено:

Сведения о документе

Авторское право

Доступные форматы

Поделиться этим документом

Поделиться или встроить документ

Параметры публикации

Этот документ был вам полезен?

Это неприемлемый материал?

Авторское право:

Доступные форматы

54 IMS Manual

Загружено:

Авторское право:

Доступные форматы

Momtex Expo Ltd

Panchdona, Norsingdi, Bangladesh

Documents title : Integrated Management System Manual

Documents title : Integrated Management System Manual

Documents title : Integrated Management System Manual

Integrated Management System principles

Integrated Management System — Requirements

Documents title : Integrated Management System Manual

- ISO 19011 Guidelines for auditing management

3 Terms and definitions

Documents title : Integrated Management System Manual

 Quality and environment: Degree to which a set of inherent characteristics fulfils

 Requirement: Expression in the content of a document conveying criteria to be fulfilled if

 Customer satisfaction: Customer's perception of the degree to which the customer's

 System: Set of interrelated or interacting elements

 Management: Coordinated activities to direct and control an Momtex Expo Ltd

Documents title : Integrated Management System Manual

 Environmental management system: part of the management system used to manage

 Environmental impact: change to the environment , whether adverse or beneficial, wholly or

Documents title : Integrated Management System Manual

 Environmental performance: performance related to the management of environmental aspects

 Quality and environment improvement: Part of quality and environment management

 Continual improvement: Recurring activity to increase the ability to fulfil requirements

 Momtex Expo Ltdal structure: Arrangement of responsibilities, authorities and relationships

Documents title : Integrated Management System Manual

 Work environment: Set of conditions under which work is performed

 Customer: Momtex Expo Ltd or person that receives a product

 Supplier: Momtex Expo Ltd or person that provides a product

 Interested party: Person or group having an interest in the performance or success of an

 Contract: Binding agreement

 Product: Result of a process

 Procedure: Specified way to carry out an activity or a process

 Characteristic: Distinguishing feature

Documents title : Integrated Management System Manual

 Conformity: Fulfillment of a requirement

 Nonconformity: Non-fulfillment of a requirement

 Defect: Non-fulfillment of a requirement related to an intended or specified use

 Preventive action: Action to eliminate the cause of a potential nonconformity or other

 Corrective action: Action to eliminate the cause of a detected nonconformity or other

 Correction: Action to eliminate a detected nonconformity

Documents title : Integrated Management System Manual

 Rework: Action on a nonconforming product to make it conform to the requirements

 Re-grade: Alteration of the grade of a nonconforming product in order to make it conform to

 Scrap: Action on a nonconforming product to preclude its originally intended use

 Release: Permission to proceed to the next stage of a process

 Information: Meaningful data

 Document: Information and its supporting medium

 Specification: Document stating requirements

Documents title : Integrated Management System Manual

 Record: Document stating results achieved or providing evidence of activities performed

 Objective evidence: Data supporting the existence or verity of something

 Inspection: Conformity evaluation by observation and judgment accompanied as appropriate by

 Test: Determination of one or more characteristics according to a procedure

 Verification: Confirmation, through the provision of objective evidence, that specified

Documents title : Integrated Management System Manual

 Qualification process: Process to demonstrate the ability to fulfil specified requirements

 Audit criteria: Set of policies, procedures or requirements

 Audit client: Momtex Expo Ltd or person requesting an audit

 Auditee: Momtex Expo Ltd being audited

Documents title : Integrated Management System Manual

 Audit plan: Description of the activities and arrangements for an audit

 Audit scope: Extent and boundaries of an audit

 Competence: 〈audit〉 demonstrated personal attributes and demonstrated ability to apply

 Measurement management system: Set of interrelated and interacting elements necessary to