“A STUDY ON CUSTOMER SATISFACTION

TOWARDS HYUNDAI MOTORS AT SS HYUNDAI

MAVELIKKARA”
PROJECT REPORT

Submitted to Mahatma Gandhi University in partial fulfillment

of the requirements for the award of the Degree of

MASTER OF BUSINESS ADMINISTRATION

Submitted by

AJO VARGHESE RAJAN

Reg. No: 100814

Under the guidance of

DR. SUDEEP. B. CHANDRAMANA

Faculty Guide

Accredited by NAAC with ‘A’ Grade

DEPARTMENT OF MANAGEMENT STUDIES

MAR ATHANASIOS COLLEGE FOR ADVANCED STUDIES

TIRUVALLA
June, 2019
 MAR ATHANASIOS COLLEGE
FOR ADVANCED STUDIES
TIRUVALLA
Ph: 0469 2730323 Fax: 0469 2730317 macfast@macfast.org

www.macfast.org

CERTIFICATE
This is to certify that the project report entitled “CUSTOMER SATISFACTION
TOWARDS HYUNDAI MOTORS” is a bonafide report of the project work
undertaken by AJO VARGHESE RAJAN, fourth semester MBA student of our
college during a period of 8 weeks commencing from 24th April to 17th June,2017.

DR. SUDEEP B CHANDRAMANA DR. SUDEEP B CHANDRAMANA

Faculty Guide Head, Dept. Of Management Studies

Rev. Fr. Pradeep Vazhatharamalayil University Examiner

Principal
 DECLARATION

I hereby declare that this project report entitled “CUSTOMER SATISFACTION

TOWARDS HYUNDAI MOTORS” is a bonafide report of the study undertaken by me, under
the guidance of DR. SUDEEP.B.CHANDRAMANA, Department of Management Studies,
MACFAST, Tiruvalla.

I also declare that this project report has not been submitted to any other University or
Institute for the award of any degree or diploma.

Place: Tiruvalla

Date: AJO VARGHESE RAJAN

 ACKNOWLEDGEMENT

At the outset, I bow before GOD the almighty for his bountiful blessings without
which I would not have completed this endeavor successfully.

I would like to express my sincere and heart filled acknowledgement to principal MACFAST,
Thiruvalla, for facilitating the successful completion of the project work.

I express my sincere gratitude to my guide DR. SUDEEP. B. CHANDRAMANA Faculty member

of MACFAST, for his valuable guidance and all the faculty members of MACFAST, Thiruvalla
who gave the suggestion to enable me to carry out the project with great confidence and
enthusiasm.

My grateful thanks are due to the management of SS HYUNDAI MAVELIKKARA for allowing
me to do this project work in their organizations and I place special thanks to MR. (HRD) and the
entire staff of SS HYUNDAI, for providing proper guidance and for the help and co.-operation
rendered to me during the study.

Also it was the love and inspiration installed in me by my family members and my friends for their
encouragement and co.-operation during the course of study.

I again extended my wholehearted gratitude to all those who had directly and indirectly helped me
during the course of work.

AJO VARGHESE RAJAN