Frequently asked ServiceNow Interview Questions.

Q. What is Schema map?

The schema map displays the details of tables and their relationships in a visual manner, allowing
administrators to view and easily access different parts of the database schema.

SchemaMap

Q. What is a dashboard?

Dashboard is a visual collection of reports and paralytics presented as KPI scorecards and indicator
summary tab.

Q. What is scorecard?

A scorecard can be used to measure the performance of an employee or a business process. It is a

graphical representation of progress over time. A scorecard belongs to an indicator. The first step is
to define the indicators that you want to measure. Scorecards can be enhanced by adding targets,
breakdowns (scores per group), aggregates (counts, sums, and maximums), and time series (totals
and averages).

Q. What do you mean by indicators in performance analytics in servicenow?

Indicators, also known as metrics, business metrics, or KPIs, are statistics that businesses track to
measure current conditions and to forecast business trends.

Q. How to set the default value of a date field to current datetime value?

Goto the dictionary of the respective date-time field and set the default value as :
javascript:gs.nowDateTime();

Q. What is client transaction timing?

Client transaction timing provides more information on the duration of transactions between the
client and the server.This require to activate the plugin – Client transaction timing plugin.

Q. How to disable client transaction?

Locate the property named glide.client.track_transaction_timings and set it to false.

For more information, http://wiki.servicenow.com/index.php?title=Client_Transaction_Timings

Q. What a setWorkflow() function does?

setWorkflow() enables or disables the running of business rules that might normally be triggered
by subsequent actions. If the e parameter is set to false, an insert/update will not be audited.
Auditing only happens when the parameter is set to true for a GlideRecord operation. Parameters:
Boolean variable that if true (default) enables business rules, and if false to disables them.

Q. What the setForceUpdate() function does?

setForceUpdate() updates the record even if there is no changes on the record.

Q. What is the significance of setLimit(n) function?

setLimit(n) functions limits the number of records to query by Gliderecord().

Q. Can you update a record without updating its system fields(like sys_updated_by,
sys_updated_on)?

Yes, you can do it by using a function autoSysFields() in your server side scripting.Whenever you
are updating a record set the autoSysFields() to false example:
var gr = new GlideRecord(‘incident’);
gr.query();
if(gr.next()){
gr.autoSysFields(false);
gr.short_description = “OurServiceNow – Frequently Asked ServiceNow Interview Questions” ;
gr.update();
}

Q. How to get the row count in a gliderecord?

By using the getRowCount() function you can retrieve the number of rows.

Q. What is the difference between deleteMultiple() and deleteRecord()?

deleteMultiple() deletes multiple records according to the current “where” clause. Does not delete
attachments, whereas deleteRecord() deletes single record.

Q. How to restrict users to upload an attachment in servicenow?

1.Navigate to System Properties > Security,

2.In the Attachment limits and behavior section, locate the List of roles (comma-separated) that can
create attachments: property (glide.attachment.role),
3.Enter one or more roles separated by commas,
4. Only roles listed in this property are able to upload attachments to a record.
If no roles are entered, then all roles can upload attachments to ServiceNow forms. Click Save.

Q. How to disable attachment on a specific servicenow table?

Go to the dictionary of that table and add “no_attachment” to the Attributes field.

Q. What is the significance of cascade variable checkbox in order guide?

Check box to select whether the variables used should cascade, which passes their values to the
ordered items. If this check box is cleared, variable information entered in the order guide is not
passed on to ordered items.