PROFESSIONAL SUMMARY

 Over 8 years of experience as a Business System Analyst with Dynamics CRM 2011/365 and
Salesforce.com with solid understanding of Business Requirements gathering, Business Process flow,
Business Process Modeling, Data Analysis, Data Mapping, Application Upgrades, and Business Analysis
 Knowledge in converting client requirements and functional specifications to technical design with
effort estimation and development preferably in customization and configuration
 Ability to collaborate business-to-consumer (B2C) sales of tangible goods/online services and
Business-to-business (B2B) scenarios
 Extensive experience in modeling the AS IS and TO Be business process solutions.
 Strong knowledge of Software Development Life Cycle (SDLC - Requirements Analysis, Design,
Construction, Testing, Implementation, Support), Project Life Cycle and SDLC Models - Waterfall,
Prototyping, and Methodologies - Agile (SCRUM), Rational Unified Process (RUP)
 Solid understanding of developing both use and test cases for QA and UAT
 Excellent communication and customer engagement skills.
 Gathering, documenting and analyzing business/functional requirements.
 Project Management, Business Analysis, Business/Process, and Data Modeling
 Extensive experience in analyzing and requirements gathering and writing system functional
specifications including use cases.
 Excellent analytical, problem solving skills, with strong ability to quickly learn and comprehend
business processes and problems and effectively develop technical solutions.

COMPUTER SKILLS: Salesforce.com, MS Dynamics CRM 2011/2015/365, MS Visio, Access/ SQL, MSOffice,
G-suite, JIRA, Snaggit, VersionOne, Trello, MS Project, Global Advantage, Site Studio

Technical skills:

Business Analysis & Modelling Tools Power BI, MS Visio, Rational Rose, Jira, Confluence

Reporting tools Tableau

Testing Tools Test Manager, HP Quality Center

Test Management & Version Controls ClearCase, ClearQuest, Bugzilla, SharePoint

ITSM Tools ServiceNow

ERP tools Ellucian, Oracle E-Business suite

Operating Systems Windows, Mac OS

Languages Visual Basic, Java, C, C++, Python

Web Asp.net, PHP, HTML, XML

Methodologies Agile, Waterfall, Rational Unified Process

Database MS SQL Server, Oracle, DB2, PL/SQL

Microsoft Office 365

Big Data Platform Hadoop, HDFS

EDUCATION

Westcliff University (Current)

MBA (IT Project Management)

Delhi University (2011)

Bachelor of Arts

PROFESSIONAL EXPERIENCE

Client: GAF Building Materials, Shafter, CA Nov 2018 – Present

Role: Business/Systems Analyst

Description:
Involved in the project to upgrade MS Dynamics CRM 2011 to Dynamics 365. In addition to the upgrade,
the project also includes creating new business processes, views, reports and other enhancements; also
involved for a pilot for salesforce.com (SDFC)

Responsibilities:
 Involved in requirements gathering, analysis, design, development and deployment.
 Artifacts include BRD, FRD, test cases, UAT documents
 Identifying technical feasibility with respect to each requirement.
 Involved in High Level, Low level Design Documentations and Technical Design Documentation.
 Identifying reusable components for the application
 Involved in discussions for customizing Microsoft Dynamics Solutions to enhance operational and
business processes by building Workflow and Dialogue processes, creating Entities, Attributes, Entity
relationships, Views and Forms.
 Creation of Business Flows and steps for business logic implementation.
 Involved in application security model and creation of access group and privileges based on user roles
and access to the work types.
 Assisting in creating user guides and training the users on the new platform

Key tools/Environment: MS Dynamics CRM 2011/365, Salesforce.com, C#, Apex, Agile waterfall hybrid,
TFS, JIRA, Salesforce Lightning, Visualforce, .Net

Esurance, Rocklin, CA Jan 2018 – Oct 2018

Sr. Business Analyst

Responsibilities:
  Business systems analysis (UCM - Universal Content site studio) management.
 Responsible for managing data quality, metadata management, master data
management, data change management, data sourcing, developing data governance policy
and standards, data auditing and risk management.
 Performed data analysis to support evaluation of system defects or to develop requirements for
new functionality;
 Assisted in systems and business process support across multiple internal projects (Strategic and
Tactical Projects).
 Worked in Waterfall development and projects methodology.

Key tools/Environment: Qlickview, excel

Client: Humana, Louisville, KY Feb 2017 – Jan’2018

Role: Business Systems Analyst

Description:
Involved in the enterprise wide Salesforce.com implementation project.

Responsibilities:
 Took active part in scrum event planning
 Involved in preparing user stories and maintaining backlog items
 Brainstorming customization ideas as per the business request
 Rolled out different Salesforce campaigns across the organization
 Worked with the business users to define business requirements and analyze the possible technical
solutions.
 Involved in different phases of project including project definition, planning, data gathering,
development, testing to post deployment using SCRUM methodology
 Involved in monitoring project milestones, estimating and re-estimating on a regular basis based on
inputs from all relevant teams and reassigning priorities in order to maintain and accomplish the
project schedule.
 Ensured issues are logged in JIRA and dealt with clear issue resolution and risk contingency plans
 Hosted status meetings, demos and presentations for the stakeholders and other team members.
 Played multiple roles as part of the SCRUM team including analysis, developing basic configuration
stories, QA testing
 Helped in preparing user guides and play books

Key tools/Environment: Agile (SCRUM), Salesforce.com, visualforce, JIRA

Ernst & Young LLP, India Aug 2011- Nov 2015

Jr. Business Analyst
Description: Converting the old process of paper-based surveys to web-based surveys for seeking
feedback on services provided

Responsibilities:
 Part of bi-weekly Sprints with project team and developers spread across different geographies.
 Created AS-IS and "End State Process Flows Analysis” to implement new functionalities, capabilities
and processes that consistently produced desired outcome for business users.
 Developed Use Cases for data and requirements validations and created test case scenarios for
application interface testing and validation/QA.
 Identified process improvements and worked with business partners to implement change as needed.
 Managed user testing (UAT) and user training on business operation applications
 Gathered business, functional, technical and global requirements and documented them in user
stories
 Created Data User Interface specifications for Global Advantage application.
 Documented business issues/application bugs and escalated to resolution.
Key tools/Environment: .Net, Visio, TFS, MS Office suite