Serepok

Community Lead, Sales

Serepok 
District 1, Ho Chi Minh City

About the Role

• Community Leads are integral to the member experience,
sales performance and operational excellence of our
Serepok locations.
• Each Community Lead has a specialism majoring in
either Sales, Hospitality or Operations, minoring in the
other two disciplines.
• Alongside other Community Leads and Community
Associates, you will support the Community Manager of
the location to enable our members to create their life’s
work.
• In this role, your primary focus will be Sales, while
minoring in Hospitality and Operations. You will be
measured on your ability to achieve and maintain 100%
occupancy in line with weekly and monthly sales targets,
supported by Sales Leads overseeing a Portfolio of
Serepok locations.
• Our Serepok learning program will continually equip you
with the skills and training to carry out your
responsibilities.

Key Responsibilities
Sales:
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• Tour and sell space to new members by articulating
Serepok's value proposition and mission.
• Identify the needs of prospective and existing members
and recommend tailored solutions responsive to their
needs.
• Research prospective members in your tour pipeline and
develop tailored sales pitches to meet their needs,
ensuring all follow-up and closing requirements are
addressed.
• Refer prospective or existing members to other locations
based on their specific needs in order to meet shared
Portfolio and Territory sales targets.
• Develop and implement lead generation and sales
conversion strategies to maintain 100% occupancy in
collaboration with the Community Manager.
• Connect with local organizations and attend networking
events to promote Serepok's community and identify
potential members.
• Train Community Associates and other Community Leads
at your location to give effective tours and sales pitches
for those occasions when you are unavailable to tour.
• Prepare daily and weekly overviews of prospective
members for rest of Community Team; share this
information during Daily Stand Up and daily sales calls.
Operations:
• Support the resolution of Zendesk tickets and
maintenance projects to ensure the highest level of
member experience.
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• Support the quality control walkthroughs to address
immediate issues, pre-empt potential future issues and
identify areas for improvement when required.
• Support the daily ordering and receipt of product from
vendors when required.
• Support the preparation of building expense reports and
budgets for Community Management review when
required.
• Support the preparation of move-in and move-out
schedules to minimize member issues.
• Support the Community Manager in making strategic
decisions regarding the operational and financial
performance of the location.
• Support the development and management of team
members, including Community Associates and
Community Service Associates.
Hospitality :
• Develop relationships with members and proactively
gather information on their needs to identify both Serepok
and member services that could help them achieve their
goals.
• Identify and execute opportunities to connect members
with each other.
• Support the planning and supervision of educational,
professional and personal development events based on
members’ needs and requests.
 Serepok
• Support the education of members on Serepok policies
and procedures and encourage usage of wework.com
and the member network app to address their needs.
• Recommend best practices to your Community Manager
for the benefit of the broader company related to member
experience, sales, hospitality, operations, events, and
training.

Experience & Requirements

• Bachelor’s Degree or equivalent.
• 2+ years sales experience (ideally in addition to prior
events and/or operations experience hospitality or retail
with customer service focus).
• Fluent local language and understanding of local culture
required.
• Financial literacy and business operations experience a
plus.
• Experience managing individual contributors a plus.
• Excellent interpersonal and networking skills.
• Strong verbal and written English communication skills.
• Strong organization skills with the ability to multitask
projects through from start to finish.
• Passion and understanding for entrepreneurial
communities.
Critical Competencies for Success
Do’er:
• You do what you love!
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• Credibility is earned at Serepok through execution and
getting things done.
• You get into the details and deliver results under highest
expectations on time and quality.
• Be ready to get hands-on with all aspects of the daily
needs. The buck stops with you.
• Pragmatism and outcomes orientation are valued and
lead to wins.
• You thrive in a fast-paced environment.
Solution-centric:
• You have the flexibility to think outside the box.
• You have the ability to foresee and identify needs of the
team.
• You take an innovator and creator’s approach to any
issues that may arise.
Collaborator:
• Builds trust across the organization by being a good
listener and inclusively soliciting input.
• You are open to new and innovative solutions.
• You must present well and communicate clearly and
effectively to upper management and internal
departments.
• You’re willing to adjust course when appropriate new
ideas or objections are raised.
• You love working with people!