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Principles of Marketing
in
Marketing
Product Bajaj Hero Honda
From a technical perspective, all the three brands i.e. Honda, Hero, and Bajaj
offer the same technical product. Technically, a motorcycle is a mechanical
machine that consists of moving metal parts and fluids, which when are made
to move in a sync to produce motion. The legal definition of a motorcycle for
the purposes of registration, taxation and rider licensing in most countries is "a
Technical powered two-wheel motor vehicle". The specifications may differ based upon
the models and the segment into which a motorcycle fall under but the technical
features i.e. the materials used to make these motorcycles, the fuel on which
these motor cycles run, etc. is the same. In other words, all the bikes
manufactured by these brands have brakes, engines, seats, lights, frame, exhaust
pipes, wiring cables, etc.
From a functional perspective, all the three brands i.e. Honda, Hero and Bajaj
offer very little differentiation among their products but the basic functionality
of the bike remains the same, i.e. the gear shift changes the gear selected in the
Functional
transmission, the functionality of the throttle is to accelerate from a stop or a
moving position, the functionality of brake is to decelerate the motorcycle, the
functionality of headlamp is to provide proper visibility, etc.
By definition emotional products includes the emotional benefits derived from
the product and this is where these brands namely, Honda, Hero, and Bajaj
Emotional
differentiate themselves with their competitors. The below table illustrates how
these brands distinguish their products from that of their competitors:
Platina - The advertisement of
Dream Neo - The
platina depicts a guy driving the
Splendor - This advertisement for
bike through potholes and shows
advertisement 'Dream Neo'
that the bike is very durable.
depicts the bike Depicts that this
Through this ad the manufacturer
Convenience being driven in bike is very
tries to convey that this bike is
Need rural areas and convenient to
made for conditions (potholes)
during rainy season operate on unpaved
which are commonly found in
and shows its roads and
rural areas and people can travel
convenience. background setting
conveniently using this
is set in rural areas.
motorcycle in these areas.
Glamour - The
Honda Shine - The
advertisement for
commercial of
Discover - The advertisement of Hero Glamour is
Shine is focused on
Bajaj Discover focuses on its more oriented
the looks and
features and there is a clear towards the looks of
Social Need graphics of the bike
indication that it is positioned to the bike and shows
and even the tag
meet the social need of that this bike is very
line 'Shine karte
acceptability. trendy, which is a
hain hum', indicates
clear indication that
the presence of
it is positioned to
meet the social need social need of
of acceptability. acceptance.
2. Platina TVC: In this TVC of Platina, Bajaj tried to covey that its products are made for the
conditions (Potholes) which are commonly found in rural areas and with the advance
technology and durability of bike people can travel conveniently with a better life of the
vehicles.
Link: https://youtu.be/j58DNZUk0kw
3. Pulsor TVC: Bajaj Auto changed the typical style of the TVC with the launch of this product.
In all versions of Pulsar Tvc’s Bajaj Pulsar are characterized by lot of people performing
different types of stunt in urban landscape. These ads clearly show that very little to no
consideration is paid to safe driving (which has been the traditional norm) and point that these
bike is aimed for the younger generation who have a rebel need that needs to be satisfied. In
the later version of Pulsar TVC company also showcased the important milestone of the
product under the name “1 Crore Pulsars – Join the tribe”.
Link: https://youtu.be/6rgLwYpFWm8
Link of 1 Crore Pulsar : https://youtu.be/lrf_NIB5LsU
Down the line Bajaj changed its style of Advertisement by showcasing Spiritual needs of the
customers.
4. Bajaj Avenger – Feel Like God TVC
Link: https://youtu.be/y10OJ1pNW3o
It is one of the popular tvc of Bajaj Auto Limited. Through this tvc Bajaj showcased a unique
concept of feeling above/different from normal life problems through a Tag “Feel like God”.
Through this tvc, Bajaj tries to capture the spiritual needs of the customers. After this tvc Bajaj
Avenger gained a major Market Share since its inception.
Conclusion: Bajaj Started its TVCs by making an emotional connect with the customers by
giving message of Unity and showcasing Indian Middle-Class Family customer in “Hamara
Bajaj”. Later Bajaj changed its strategy showcasing its technology and linked them with the
Indian consumers’ needs. In the recent version of TVC, Bajaj showcased a unique concept of
“Feel like God” by making customer feel standing out of the crowd from regular crowd.
It is one of the most popular advertisement made by HMCL (Then Hero Honda). Through this
advertisement HMCL changed the mindset of the customers from Scooters (At that time
scooter become more popular) to Bikes. HMCL understands the need of the customer of high
mileage TW and linked it with their need through the Tag Line “Fill It – Shut it – Forget It”.
Through this TVC HMCL (Then Hero Honda) showcased Hero Brand as an integral part of
the life of the consumer. In this, HMCL also displayed diversity by showing different
communities of the country.
Hero Moto Corp changed its marketing strategy from Product specific to Customer centric.
Through this TVC, HMCL tried to touch the hearts of the customers which helped the company
to make an emotional connect with the customers. This TVC majorly emphasized that every
person has a hero inside it. This shows struggles of individuals, and the way they overcome
from them and turn into a true and successful hero.
Link: https://youtu.be/3u0McB2-NGM
HMCL also used various marketing strategies for promoting the Institutional business of the
company. Armed forces (CSD Business) being one of the major contributor of TW Industry
Volume, HMCL always ensured to touch this aspect of the Business. Through this TVC,
HMCL smartly highlighted its products & their availability in CSD Business. The core idea of
this TVC is to make an emotional connect with the consumers by showing gratitude towards
Armed forces.
5. Why Should Boys Have All the Fun - Hero Pleasure TVC featuring Alia Bhatt
Link: https://youtu.be/y97kLwoN9ag
In this TVC, HMCL showcased the Rebel need of Consumer. With the unique tag line “Why
Should Boys have all the Fun” HMCL touched a sensitive issue of the community (i.e. Gender
Equality). HMCL also used various Celebrities as Brand Ambassadors who are correctly
matched with the situation of the advertisement. In this TVC HMCL engaged Bollywood
Actress “Alia Bhatt” for highlighting the concept of Gender Equality.
Conclusion: In the early TVCs HMCL only highlighted the products & its features in order to
realize his customers to have best products with them, but later HMCL changed their strategy
of marketing and majorly focused on the sentiments of the customers by making an an
emotional connect with the customers through its TVCs. It also highlights some social issues
in its Advertisement’s.
Link: https://youtu.be/Jw6HWvWYgSM
With this TVC, HMSI tried to showcase the main strength of the company i.e.- Quality. HMSI
focused on the customers whose need of TW is for family purpose. Through this advertisement
HMSI tried to satisfy the Individual need (Convenience Need) of the customer.
Link: https://youtu.be/Hn22ACEGjFU
In this advertisement, HMSI focuses on brand logo. Through this HMSI targeted to make its
customer recall the logo i.e. ‘Wings’. Towards the end, it shows “Sach Kar Denge Sapne” and
this motivates the consumer to aspire for high dreams and make them come true.
3. Honda Corporate TVC 2018 – “Teri Har Udaan Hamari Shaan Hai”
Link: https://youtu.be/2Eak9-SJ-kI
In this advertisement HMSI highlighted an important aspect “How does it feel to make
someone fly”. Through this TVC, HMSI is helping its customer to chase his dreams. It is also
highlighting its various sections of business like Honda Training Academy, On Road Service,
Advanced Training for female, Honda Safety Park, etc. The unique thing featured in this
advertisement is the long-term association with the brand by showing two photos of mother
and son in different time frames.
Positioning:
Bajaj is a well-known global brand when it comes to manufacturing two-wheelers and three-
wheelers. It was founded in 1945 and at that point of time it started selling imported two-wheelers
in India. Later, Bajaj obtained a license from the Government of India to manufacture two-
wheelers. Principally, it started as a scooter manufacturer and over the course of time converted
the segment to produce motorcycles. At that point of time Bajaj had a complete monopoly on the
two-wheeler market and its name its name was synonymous with scooters as Bata stood for shoes.
Foreign players started entering the Indian market during the 1980’s but Bajaj had built up several
advantages and had a robust brand name irrespective of the fact that the foreign brands boasted
superior technology and glitzier brands. During the first stage of positioning (i.e. generic
positioning), Bajaj focused on the Indian value of collectivism which is clearly evident from the
famous advertisement of “Hamara Bajaj”. This commercial became very famous and was
considered as the anthem for Bajaj. The India middle class was the primary target and with a
combination of affordable pricing and attractive campaigns and with a very non-existent
competition Bajaj was positioned in the top quadrant.
When Hero Honda entered the market in 1984 and started offering motorcycles to the Indian
consumers, the share of motorcycles progressively increased among two-wheelers and
considerably Bajaj’s share in the two-wheeler segment fell considerably. Additionally, Bajaj’s
competitors also launched gearless scooter and customer started migrating away from Bajaj’s main
product (geared scooters). Though Bajaj had also entered the motorcycle segment after a tie up
with Kawasaki, but it was lagging behind its competitors (namely, Hero Honda) and its attempt to
launch a gearless scooter also failed miserably. This was a major set-back for Bajaj which a few
decades ago was the undisputed leader in the Indian two-wheeler market.
After the above-mentioned crisis Bajaj invested in R&D and product development and the Bajaj’s
management aligned that there was a dire need to come up with new models to stay competitive.
As a result of the above-mentioned change in strategy Executive commuter bike Caliber was
launched in 1998 and managed 1 lakh units within 12 months. It was followed by Wind 125
standard street bike in in 2003. This bike was renamed within a year as Discover for the 125cc
segment and the 100cc version was launched as Platina in 2006. Bajaj forayed into the Premium
bike segment with Pulsar and Eliminator in 2001. The Pulsar brand turned out to be a huge success
for the company. Tens of design changes and hundreds of variants later it still continues.
Eliminator was discontinued in 2005 and replaced with Avenger in 2005. Lately Bajaj has also
formed an alliance with KTM to launch pro-bikes.
There has been a clear change in the positioning and targeting strategy of Bajaj, A few decades
ago it was trying to position its products for the India middle class and that has now shifted to
targeting the youth with model like Pulsar, Dominar, etc.
Attribute-based positioning
Bajaj Auto Limited focuses on the attributes of its products, this is visible from the message on
their website - "Better Technology, Better Performance - When you buy a Bajaj motorcycle, you
are at edge of biking technology and assured of best in class feature performance. In the various
commercial, Bajaj focuses on the new technologies that they are incorporating in their products be
it the DTSI- technology and many other features.
Emotional based-positioning
For a good part of the last century Bajaj Auto Limited was a common house hold and they were
able to establish a very strong connect with their consumers. The 'Hamara Bajaj' campaign
resonated well with the Indian values of collectivism and was focused on the entire house hold
rather than an individual. However, that Strategy changed and with the introduction of newer
models such as Pulsar, Dominar etc. Bajaj has been trying to woo the youth and to an extent they
have been very successful in doing so.
Since the economy was recovering from the 1970’s oil crisis and its after effects were also visible
in the 1980’s Hero Honda positioned itself as a manufacturer of fuel efficient motorcycles. During
the 1980s, the company introduced motorcycles that were popular in India for their fuel economy
and low cost and this is clearly evident from a famous commercial for the model CD 100 which
stated, “FILL IT, SHUT IT and FORGET IT”.
During the 1990’s Hero launched the ‘Splendor’ model, which went on to become its bestselling
model till date and this established Hero on the global landscape as a major player. Until now Hero
had positioned itself as a manufactured of fuel efficient two-wheelers but during the early 2000’s
its competitors were making inroads in the premium and the sports bike segments. That when Hero
came with Karizma and Karizma ZMR which had a sporty look to it. This also positioned Hero
MotoCorp in the premium bike segment where Bajaj was leading the race.
In 2010 Hero and Honda Motor Corp. decided to part ways and end their 26-year-old partnership
due to unresolved difference and focused on individual plans. Under the joint venture Hero Group
could not export to international markets (except Nepal, Bangladesh and Sri Lanka) and the
termination would mean that Hero Group could now export. The name of the company was
changed from Hero Honda Motors Limited to Hero MotoCorp Limited on 29 July 2011. New
models which were developed by Hero’s own technology have helped the company maintain over
50% share of the domestic motorcycle market. The challenge for the company lies in cornering a
larger pie in the country's fast-growing scooter segment where former partner Honda controls as
much as 60% of the market.
Attribute-based positioning
Hero Moto Corp believes in value added competitive pricing policy in which company provides
products at reasonable rates with better quality as compared to competition. This can be established
with the old CD 100 add of "FILL IT, SHUT IT and FORGET IT'.
Emotional based-positioning
Hero MotoCorp has always been very successful in establishing an emotional connect with its
consumers, this is clearly evident from its numerous commercials with the famous tag line - "Desh
ki Dhadkan". The ‘Hum Mein Hein Hero' campaign of Hero MotoCorp, became one of the most
popular advertising jingles and It found resonance with everyone, especially youngsters who were
buying bikes for the first time.
Positioning of Honda Motorcycle and Scooter India (HMSI) over its Lifetime.
Honda Motorcycle and Scooter India, Private Limited (HMSI) is the wholly owned Indian
subsidiary of Honda Motor Company, Limited, Japan. Hondo Motorcycle and Scooter India is
well acquainted with its India consumers because of its 26-year-old partnership with Hero
MotoCorp which ended in 2011. Its foray as HMSI, a wholly-owned unit in 2000, saw the Honda-
Activa becoming an instant hit with customers and continues to set new standards for the scooter
sector in India. Within a couple of years after the launch of its successful models including Activa,
Dio and Eterno, HMSI had emerged as the largest scooter company in India.
HMSI, while having a notable presence in motorcycles, has mainly penetrated markets with its
urban-centric automatic scooters, a segment it dominates with a 60% market share in the country.
Given the increasing demand in both domestic and export markets, HMSI is working towards
scaling up its current production capacity as well as expanding its sales and service across rural
areas. Electrification trend is catching up in India and HMSI is engaged in talks with SIAM
(Society of Indian Automobile Manufacturers) to create a sustainable roadmap towards the
conceptualization, development and production of EVs.
Attribute-based positioning
HMSI has always had the upper hand when it came to technology, Honda was a well know brand
even before they set up their operations under the HMSI brand (because of their 26-year-old
partnership with Hero MotoCorp). HMSI has been very successful in leveraging this to their
advantage and this is clearly reflected in the market share that they hold in the gearless scooter
segment.
Emotional based-positioning
In addition to highlighting the technical aspects of products, HMSI also emphasizes on the fact
that the HMSI is making its consumer dreams come true. This can be established from their
advertisement campaign of "Sach Kar Denge Sapne”.
Advantage of Highest Distribution Network: The Back Bone of HMCL is the vast network of
distribution (Around 6500+ Touch Points Pan India) with dealer appointed at retail outlet at all the
important and strategic locations which helps in gaining customer satisfaction on availability of
spares/service and results into brand trust in customers’ mind.
Customer Relationship Management Program: In order to get more benefit of customer trust
Hero Moto Corp came up with “Passport Program” which is largest CRM program of the world.
In this, customer is getting benefits while availing the services of Authorized Outlets. Due to this
program Brand has gained repetitive sales from its customers. Hero Moto Corp showcased this
program through various Advertisements and other mediums of the promotions.
Pricing Strategy: Hero Moto Corp believes in value added competitive pricing policy in which
company provides products at reasonable rates with better quality as compared to competition. It
offers two wheelers of varying price range in order to satisfy the needs of the consumer.
Emotional Connect: Hero Moto Corp always believe in touching the hearts of the customers
which creates an emotional connect of the customer with the brand. In order to cater this, Brand
had come with a new anthem “Hum Mein Hai Hero”, which emphasizes that every person has a
hero inside it. The advertisement of this anthem also shows struggles of individuals, and the way
they overcome from them and turn into a true and successful hero.
Association with Sports/Youth: For most of its promotional activities, Hero Moto Corp has
shown its association with sports. It actively participated in Cricket, Hockey and Golf Tournaments
and showcased its products during the events. The Brand also endorsed various players for its
promotional advertisements. Recently Hero Moto Corp endorsed Virat Kohli for its latest version
of premium Bike “Extreme 200 R”. With these types of association with Sports, Company always
try to attract youth for its products.
CSR Initiative: Hero Moto Corp is very active in CSR Initiatives which helps his brand to connect
with common people. In a CSR Initiative Hero Moto Corp incorporated a new initiative “Chalo
Sakhi Program”. Under this program Hero offered scooter training to the females/women so that
they can use scooter for their daily commuting. This initiative helps the brand to make connect
with the rural market (Which is the major contributor in Industry).
BAJAJ AUTO LIMITED:
Customer Centric: It is the most recognized brand in India and outside India (As Bajaj is
exporting in more than 70 countries in the world). Bajaj has adopted both above the line and below
the line Marketing Strategy in order to advertise its products to the consumer market. The target
customer for Bajaj Auto Limited are the middle-class section of the society who desires for a
stylish bike with a good mileage and with affordable price. The target customers are generally
comprised of youth between twenty-three to thirty-five age group. It offers several types of
products in different categories in order to meet consumers demand. It has adopted several pricing
strategies. For premium category bikes, Bajaj has maintained a mid-premium pricing strategy that
helps the availability of bikes at very low affordable price as compared to other players in the
market of same range/ with similar product.
Avenger FLG Rides: In order to promote premium segment bikes of the company, Bajaj auto
organized different Bike Rallies under the name “Avenger FLG Rides”. The main motive of these
rallies is to make the customer feel different/premium from crowd of other players in same segment
bikes. Through this company targeted youth & working executives within age group of 25 years
to 35 years.
Link: https://www.bajajauto.com/bajajavenger/flgrides/index.html
Penetration Pricing Policy: In Entry Segment Category (100cc bikes Contributing Mass Market)
Bajaj has adopted a Penetration Pricing Policy. With this policy Bajaj keep its product price
reasonable so that every segment of the society can make an easy purchase. Customers find its
products value for money when they compare them with the competition brands. With this
approach, Bajaj has a good hold (Market share) in Entry Segment bikes.
Capitalized First Entrant Benefit: Post partition with Hero & Honda in the year 2010, the major
challenge faced by HMSI was low availability of models in Honda Basket (As majority of Models
went out with Hero). Initially Company focused its major Strength “i.e. Scooter” (Honda has a
benefit of first entrant in Four Stroke Gearless Scooters). With the success of joint venture with
Hero Moto Corp, Honda was already a household name in India. So rather than putting its efforts
on Brand Building HMSI majorly emphasized on offering innovative products at very competitive
prices, unique promotional campaigns and growing an extensive distribution network. In its
various promotional campaigns Honda focused/displayed its High Edge Technology as a major
strength as compare to its rivals.
Link with Honda Logo: In Honda Corporate Advertisement brand links the customer’s emotion
with company’s logo “Wings”. In the ad Honda reinforced that “Wing” mean Honda's time-tested
reliability, technology, legacy of excellence, quality and innovation. In totality, Honda's wings
enable people to chase their dreams.
Advertisement Link - https://youtu.be/iGLdmKb3cpc
Recommendations for Each Brand:
References:
https://timesofindia.indiatimes.com/business/india-business/Hero-Honda-split-terms-
finalized/articleshow/7109297.cms
https://www.business-standard.com/company/hero-motocorp-237/information/company-history
https://en.wikipedia.org/wiki/Bajaj_Pulsar#2003
https://en.wikipedia.org/wiki/Hero_MotoCorp
https://economictimes.indiatimes.com/industry/auto/two-wheelers-three-wheelers/hero-
motocorps-success-post-split-with-honda-reflects-companys-growing-
stature/articleshow/59995093.cms
https://en.wikipedia.org/wiki/Honda_Motorcycle_and_Scooter_India
https://indianexpress.com/article/auto-travel/bikes/ktm-turns-over-a-new-leaf-with-bajaj-autos-
2008-rescue/
https://en.wikipedia.org/wiki/Bajaj_Auto
https://www.globalbajaj.com/global/english/about-us/about-bajaj/history/
https://www.business-standard.com/company/bajaj-auto-28074/information/company-history
https://www.motorbeam.com/the-history-of-bajaj-auto/
https://www.referenceforbusiness.com/history2/82/Bajaj-Auto-Limited.html
https://asia.nikkei.com/Business/Companies/Eight-years-after-breakup-Honda-poses-stiff-
challenge-to-Hero-Motocorp
https://autotechreview.com/conversations/interactions/hmsi-is-riding-the-two-wheeler-growth-
wave
https://www.financialexpress.com/industry/honda-motorcycle-and-scooter-india-eyes-north-
india-to-take-on-hero/993748/
https://www.businesstoday.in/lifestyle/report/hero-new-ad-hero-motocorp-branding-hum-mein-
hein-hero/story/22005.html
https://www.bajajauto.com/motor-bikes
https://www.heromotocorp.com/en-in/
https://www.honda2wheelersindia.com/