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Reaching your Destination in

the New Digital roadmap

Where we are NOW ? and want to BE in 202x
Where we are NOW ? and want to BE in 202x

Where we are NOW ?

and want to BE in 202x

Tomorrow’s Global -Transformation
Tomorrow’s Global -Transformation

Tomorrow’s Global-Transformation

Get Ready?
Get Ready?
Get Ready?
Next Workforce Generation Thoughts Next Workforce in Real World
Next Workforce Generation
Thoughts
Next Workforce
in Real World
IT Reality Makes It Challenging to Meet Business Aspirations

IT Reality

Makes It

Challenging

to Meet

Business

Aspirations

Digital Business Requires a Digital Foundation

People Digital Business Processes Adaptive. Resilient. Secure. Modern Apps Data
People Digital Business Processes Adaptive. Resilient. Secure. Modern Apps Data

People

Digital Business

People Digital Business Processes Adaptive. Resilient. Secure. Modern Apps Data

Processes

Adaptive.

Resilient.

Secure.

People Digital Business Processes Adaptive. Resilient. Secure. Modern Apps Data

Modern Apps

People Digital Business Processes Adaptive. Resilient. Secure. Modern Apps Data

Data

Digital Foundation Consistent Infrastructure Consistent Operations Intrinsic Security

Digital Foundation

Consistent

Infrastructure

Digital Foundation Consistent Infrastructure Consistent Operations Intrinsic Security

Consistent

Operations

Digital Foundation Consistent Infrastructure Consistent Operations Intrinsic Security

Intrinsic

Security

Sample-Health Care Digital Transformation Journey
Sample-Health Care Digital Transformation Journey

Sample-Health Care Digital Transformation Journey

The Future is Now

The Future is

Now

Doing Digital – Being Digital – Leading Digital Thank you
Doing Digital – Being Digital – Leading Digital Thank you

Doing Digital Being Digital Leading Digital

Thank you

Operationalising the Modern-day Digital Strategy to Reshape the Customer

(Consumer, Patient, Citizen, Patron)

Experience

Ho Chi Minh City, Vietnam

15 May 2019

(Consumer, Patient, Citizen, Patron) Experience Ho Chi Minh City, Vietnam 15 May 2019 DXC Proprietary and

DXC Proprietary and Confidential

(Consumer, Patient, Citizen, Patron) Experience Ho Chi Minh City, Vietnam 15 May 2019 DXC Proprietary and

Babolat – Digital Disruption

Transformed from a single product to redefining the industry. The industry now faces a competitor that is substantially data and analytics. - Harvard Business Review

substantially data and analytics. - Harvard Business Review Rafael Nadal visited Babolat headquarters in April 2012.

Rafael Nadal visited Babolat headquarters in April 2012. “It was like a kid seeing a toy for the first time. He’s a professional player, he has played everyday of his life. For the first time he was seeing new images – the data of his game. Before there was tennis without data, now there is tennis with data.

Eric Babolat, CEO Digital to the Core Mark Raskino & Graham Waller – Gartner Inc.

the Core Mark Raskino & Graham Waller – Gartner Inc. Babolat was able turn a racket

Babolat was able turn a racket into a wealth of information. In a market where the improvements were mainly in the weight of the materials of the product, Babolat was able to add a mechanism to capture data that significantly enhances their business model. Market share has grown to ~28%.

their business model. Market share has grown to ~28%. The Play racket contains accelerator, gyroscope, digital

The Play racket contains accelerator, gyroscope, digital processor and Bluetooth communications.

Take away: Digital services created new capabilities, customer value and increased market share

DXC Proprietary and Confidential

new capabilities, customer value and increased market share DXC Proprietary and Confidential May15 May18, 20192019 22

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Apple - #1 Brand ($288B), 1 st $1T+ Valuation

Apple - #1 Brand ($288B), 1 s t $1T+ Valuation “ You‘ve got to start with

You‘ve got to start with the customer experience and work backwards to the technology.

- Steve Jobs

Store staff are ideal customers. Emphasis on passion, energy and personal interaction not on productivity or sales

“Specialists” and customer service staff are empowered

Handling of escalations: battery life saga

through iTunes / iCloud accountare empowered Handling of escalations: battery life saga Comprehensive view of a customer: Genius Bar feels

Comprehensive view of a customer:

Genius Bar feels more like a chat with friends than visiting with a customer service agentiTunes / iCloud account Comprehensive view of a customer: Fixed prices, free education Take away: Personal

Fixed prices, free educationwith friends than visiting with a customer service agent Take away: Personal service and making the

Take away: Personal service and making the customer feel good remain human although underpinned with significant intelligence (digital)

although underpinned with significant intelligence (digital ) DXC Proprietary and Confidential May15 May18, 20192019 33

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Digital Evolution and the Customer

Watershed

Developments

Digital Evolution and the Customer Watershed Developments ~1956 ~1977 ~1990 ~2007 Mainframe PC Internet Smart Phone
Digital Evolution and the Customer Watershed Developments ~1956 ~1977 ~1990 ~2007 Mainframe PC Internet Smart Phone
Digital Evolution and the Customer Watershed Developments ~1956 ~1977 ~1990 ~2007 Mainframe PC Internet Smart Phone
Digital Evolution and the Customer Watershed Developments ~1956 ~1977 ~1990 ~2007 Mainframe PC Internet Smart Phone
~1956 ~1977 ~1990 ~2007 Mainframe PC Internet Smart Phone Business Empowered Customer Empowered
~1956
~1977
~1990
~2007
Mainframe
PC
Internet
Smart Phone
Business Empowered
Customer Empowered

• Digital is not new: ~70 years of digitisation

• Early technologies enabled businesses but provided limited consumer influence

• Inflection point approximately turn of the millennium

• Control has moved increasingly to customers and consumers in the past 20 years

• Product & service research and price transparency: web, aggregators

• Access to information: internet, knowledge management

• Customer service: blogs, vlogs, social media

Take away: It’s customer driven and evolving rapidly

media Take away: It’s customer driven and evolving rapidly DXC Proprietary and Confidential May15 May18, 20192019

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Emphasis on the Customer Experience……

7 out of 10

consumers say they’ve spent more money to do business with a company that delivers great service. American Express – 2017 Customer Service Barometer

Increasing customer retention by

5%

increases profitability anywhere from

25%-95%.

Bain & Company

It is anywhere from

5 to 25

times more expensive to acquire a new customer than keep a current one. Harvard Business Review

Truly understanding customer needs may help companies improve not only the buying experience but also their bottom line. Make the customer journey toward buying a product or service as simple, clear, and efficient as possible.

McKinsey

as simple, clear, and efficient as possible. McKinsey DXC Proprietary and Confidential May15 15 May18, May

DXC Proprietary and Confidential

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……Or Conversely

33% of Americans consider switching companies after just a 33% single instance of poor service . American Express – 2017 Customer Service Barometer single instance of poor service. American Express – 2017 Customer Service Barometer

. American Express – 2017 Customer Service Barometer US companies lost $75B in 2017, up from

US companies lost $75B in 2017, up from $62B in 2015, due to poor customer service. Forbes – May 2018

74% of people are likely to switch brands if they find the purchase process too difficult Salesforce

After one negative experience, 51% of customers will After one negative experience, 51%

never do business with that company again. newvoicemedia.com newvoicemedia.com

Drivers of Digital Investments

again. newvoicemedia.com Drivers of Digital Investments Source: WSJ / DXC DXC Proprietary and Confidential May15

Source: WSJ / DXC

Drivers of Digital Investments Source: WSJ / DXC DXC Proprietary and Confidential May15 May18, 20192019 66

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Digital Strategy – Infrastructure Fundamentals

Digital Strategy – Infrastructure Fundamentals Compute Bandwidth Storage Mobility Semiconductor
Digital Strategy – Infrastructure Fundamentals Compute Bandwidth Storage Mobility Semiconductor
Digital Strategy – Infrastructure Fundamentals Compute Bandwidth Storage Mobility Semiconductor
Digital Strategy – Infrastructure Fundamentals Compute Bandwidth Storage Mobility Semiconductor

Compute

Bandwidth

Storage

Mobility

Semiconductor development, Transistor counts, Silicon replacements, more than Moore’s law, Cloud

Interconnect growth 5G enabling edge processing

Flash, software defined, hybrid cloud and edge demands

3B Smart phones 50% of world’s population connected to the internet

phones 50% of world’s population connected to the internet Conclusion: Fundamentals facilitate the movement, storage
phones 50% of world’s population connected to the internet Conclusion: Fundamentals facilitate the movement, storage
phones 50% of world’s population connected to the internet Conclusion: Fundamentals facilitate the movement, storage
phones 50% of world’s population connected to the internet Conclusion: Fundamentals facilitate the movement, storage

Conclusion: Fundamentals facilitate the movement, storage and processing of data at exponential rates

Sources: Newzoo: September 2018 / Equinox September 2018 / IEEE - Spectrum

September 2018 / Equinox September 2018 / IEEE - Spectrum DXC Proprietary and Confidential May15 May18,

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Technology Enablers

Mobility & Wearables

• Smart Phones and Tablet

• Heads-Up Display (HUD) & Smart Glass

Wearables

Blockchain & Distributed Ledger

• Digital Passports, Visa and Identity Documentation

• Distributed/Shared Biometrics Database

• Distributed Management of Movement Records and Blacklist

• Closed Community

• Vehicle Registration/Ownership and Stolen Vehicle Alerts

Computer Vision

• Facial Recognition

• Machine Vision

• Object Recognition

• Video Tracking

• Object Recognition

Internet of Things & Sensors

• Auto Backup Cameras

• Location Detection

• Monitoring of Vibrations and Material conditions in buildings, bridges and other structures

conditions in buildings, bridges and other structures Intelligent Automation & Robotics • Patrol and Sentry

Intelligent Automation & Robotics

• Patrol and Sentry Robots

• Ambassador Robots

Virtual & Augmented Reality

• Virtual Reality (VR)

• Augmented Reality (AR)

2025 2024 2023 2022 2021 2020 2019 2018 2017 Applied AI and Machine Learning
2025
2024
2023
2022
2021
2020
2019
2018
2017
Applied AI
and Machine
Learning

Supervised

Learning

Self

Learning

Reinforcement

Learning

Explainable AI Application

Drone & UAV

• UAV

• Anti-UAV Defence

Legend

CriticalDrone & UAV • UAV • Anti-UAV Defence Legend Important Chat Bots & Conversational System •

Drone & UAV • UAV • Anti-UAV Defence Legend Critical Important Chat Bots & Conversational System

Important

Chat Bots & Conversational System

• Multimodal Interaction Systems

• Internal Messaging Platforms

DXC Proprietary and Confidential

Next Gen Biometrics

• Facial Recognition

• Voice Analysis

• Iris/Retina Scan

• Vein Matching

• Hand Geometry Biometrics

Bi-Model IT, Agile & DevOps

• DevOps

• Bi-Model IT

• Scaled Agile

Adaptive Security

• Security Information and Event Management (SIEM)

• Identity and Access Management (IAM)

• Vulnerability & Patch Management

• Data Protection & Privacy

Big Data Analysis & Visualization

• Enhanced Risk Analysis

• Enhanced Data Visualisation

• Enhanced Link Analysis

Hybrid Cloud & XaaS

• IaaS (Infrastructure as a Service)

• PaaS (Platform as a Service)

• AaaS (Application as a Service)

• DaaS (Data as a Service)

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Digital Strategy Ingredients

Intimate appreciation of the customer

• Customer journey: interactions, anticipatory, low friction, speed (confetti time)

• Customer experience (CX/UX): personalized, omni-channel, seamless

• Customer expectations: segment user personas, millennials, digital natives

• Competitor experience: an objective measure

• Extending the role: product feedback, product development, value creation, advocate, gamification (data gravity)

Stakeholder alignment and sponsorship

• Digital transformation is not a technology project

• Change management, business process,

human capital are critical

• Reskilling, acquiring and retaining talent with relevant digital skills

Business models

• New models, new products and services,

collapsed processes, leverage others’ assets

Economic model

• Invest wisely, returns, ROI metrics

Nimble and agile

• Adaptive: vision, plan

• Flexible plan: reset, reprioritise

• Iterative execution: incremental value, sustainable impact

• Iterative execution: incremental value, sustainable impact DXC Proprietary and Confidential May15 May18, 20192019 99

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Average Airline Revenue Per Passenger

Millions

4,500

4,000

3,500

3,000

3,500

2,000

1,500

1,000

500

0

Airline Ave Profit Ave Fare 4,358 Jet Blue $29 $157 Alaska $23 $155 Southwest $22
Airline
Ave Profit
Ave Fare
4,358
Jet Blue
$29
$157
Alaska
$23
$155
Southwest
$22
$147
Delta
$19
$187
Passenger number
(millions)
Spirit
$17
$109
United
$14
$219
American
$10
$181
Average
$18
$177
$211
-36%
1,690
Average airline revenue
per departing passenger
(US$)
$135

‘00

‘01

‘02

‘03

‘04

‘05

‘06

'07

‘08

‘09

‘10

‘11

‘12

‘13

‘14

‘15

‘16

‘17

‘18

USD

300

250

200

150

100

Source: Composite data from ICAO, IATA Statistics, IdeaWorks and DXC Research

data from ICAO, IATA Statistics, IdeaWorks and DXC Research DXC Proprietary and Confidential Global Airline Revenue

DXC Proprietary and Confidential

Global Airline Revenue

Other $89 $705B Cargo Avg. Revenue $48 Leakage 7%
Other
$89
$705B
Cargo
Avg. Revenue
$48
Leakage 7%

Ancillary

$67

Passenger

$501

25-50% Gross Margin from Ancillary Revenue $5 avg profit per segment Conflict Control Content Customer
25-50% Gross Margin from
Ancillary Revenue
$5 avg profit
per segment
Conflict
Control
Content
Customer
Commercials
over

Global Airline Operating Expense

Fuel $133 $643B Avg distr. Cost of $13/segment $3-5 GDS fees + commissions Labor $148
Fuel
$133
$643B
Avg distr. Cost
of $13/segment
$3-5 GDS fees
+ commissions
Labor
$148

IT

$15

Rents and other

$268

MRO

$71

GDS Fees

$9

PSS- Largest IT contributor @ $1/segment

23% of total expense

(more than Fuel)

20% of Labor PSS related

(2 nd to In-flight)

15 May 2019

10

Ancillary Revenue $USD Billion

Pax Ancillary Revenue $USD

Airline Ancillary Revenue

$6

$5

$4

$3

$2

$1

$0

Median $22

Best in Class $51

$51

$60

$50

XYZ Finnair Lufthansa $7 $14 $15
XYZ
Finnair
Lufthansa
$7
$14
$15

Norwegian

Air France - KLM

$19

$22

$7

$0.18

$7 $0.18

$14

$0.20

$14 $0.20

$1.95

$15

$1.95 $15

$19

$0.61

$19 $0.61

$5.30

$5.40

$22

$1

.97

$5.70

$15 $19 $0.61 $5.30 $ 5 . 4 0 $22 $1 .97 $5.70 $48 $49 $39
$48 $49 $39 $39 $3.10 $30 $29 $26 $ 24 $2.30 $18 $18 $16 $15
$48
$49
$39
$39
$3.10
$30
$29
$26
$
24
$2.30
$18
$18
$16
$15
$12
$1.28
$1.30
$1.16
$1.20
$9
$0.81
$0.80
$0.81
$4
$0.60
$2
$0.17
$0.12
$0.06
$0.32

$40

$30

$20

$10

$0

$0.60 $2 $0.17 $0.12 $0.06 $0.32 $40 $30 $20 $10 $0 Total Ancillary Revenue Pax Ancillary
$0.60 $2 $0.17 $0.12 $0.06 $0.32 $40 $30 $20 $10 $0 Total Ancillary Revenue Pax Ancillary
$0.60 $2 $0.17 $0.12 $0.06 $0.32 $40 $30 $20 $10 $0 Total Ancillary Revenue Pax Ancillary

Total Ancillary Revenue Pax Ancillary Revenue

$0.32 $40 $30 $20 $10 $0 Total Ancillary Revenue Pax Ancillary Revenue DXC Proprietary and Confidential

DXC Proprietary and Confidential

15 May 2019

11

The Science of Compelling Experience

Neuroscience and Neuroplasticity

• Denied

Boarding • Excess Luggage • Missed Flight • Flight Delay
Boarding
• Excess
Luggage
• Missed Flight
• Flight Delay

• Lost Baggage

• Anger

• Fear

• Anxiety

• Flight

• Dis-

engagement

Micro-Sentiments

MEASURED PARAMETERS

Text Sentiment

Tonal Analysis

Health Monitoring

Digital Pill

Digital Neuroplasticity and Nudge - Re-wiring the brain towards preferred behavior Loyalty as a Habit
Digital Neuroplasticity and Nudge - Re-wiring the brain towards preferred behavior
Loyalty as a Habit
• Seat Upgrade • Extra • Engaged Baggage • Satisfied • Early • Rewarded Boarding
• Seat
Upgrade
• Extra
• Engaged
Baggage
• Satisfied
• Early
• Rewarded
Boarding
• Premier
Status

WARM VOICE

INTELLIGENT TRAVELER NUDGING

DIGITAL CHANNELS

Call Center Flight Attendant Check-in Agent Wheelchair Dispatch Security Check Boarding Gate Agent
Call
Center
Flight
Attendant
Check-in
Agent
Wheelchair
Dispatch
Security
Check
Boarding
Gate Agent
Presence Flows when you feel Presence Take action towards goals, desires and goals significant or
Presence
Flows when you feel
Presence
Take action towards
goals, desires and goals
significant or important
EROTONIN
DOPAMINE
Status
Reward
Absence
Hormone
Horm
one
Loneliness and
depression
Absence
Procrastination, self-
doubt, lack of enthusiasm
Endurance
Presence
Enhances trust, intimacy
Trust
Hormone
mone Hor
and builds relationships
TOCIN
ENDORPHIN
OXY
Presence
Pain masking, Euphoria,
reduced
anxiety and depression
Anxiety, Stress,
Absence
Fatigue Hormone
Reduced trust and
social interactions
Absence
Anxiety, Fear and Pain
CORTISOL
ADRENALINE
EPINEPHRINE
DXC Proprietary and Confidential
ADRENALINE EPINEPHRINE DXC Proprietary and Confidential Gamification Personalization Messaging Sharing Tracking
Gamification Personalization Messaging Sharing Tracking Digital Hugs Networking
Gamification
Personalization
Messaging
Sharing
Tracking
Digital Hugs
Networking
Messaging Sharing Tracking Digital Hugs Networking Gamification Rewards Alerts/ Notification Gamification
Gamification Rewards Alerts/ Notification
Gamification
Rewards
Alerts/
Notification
Gamification Rewards Alerts/ Notification
Gamification
Rewards
Alerts/
Notification

15 May 2019

12

Customer Journey

Stress Busters to Overcome Stressful Moments during the Journey

H
H

High Stress Moment

M
M

Medium Stress Moment

L
L

Low Stress Moment

Find parking spot at the airport Check-in and Moving through Finding Waiting for self-tag luggage
Find parking spot
at the airport
Check-in and
Moving through
Finding
Waiting for
self-tag luggage
security
Queueing for
food and coffee
flight gate
flight upgrade
Waiting for group to
be called to board
• Airport parking
system
integration to
Auto check-in
traveler 24 hours
before flight
RFID bag tags, smart
luggage (microchip)
CLEAR and
Trusted Traveler
(TSA Pre, Global
Entry) program
integration
Pre-order
Gate AR
Real-time
meals and
wayfinding
update on
beverages
Gate change
probability of
Premium priority
boarding – board
anytime
mobile app
through mobile
push
upgrade
app
notifications
Travel wallet –
connected to the
app
Boarding
passport and
mobile
boarding pass
• In-app document
Schedule taxi, ride
sharing cab through
on-board IFE
Micro
In-flight engagement •
platform
Gamification
Extra legroom
baggage
tracking
In-flight engagement
platform
On-board e-
Commerce
scanner
seating
service
Carry-on valet
service – preload
carry-on bags

Submit

Getting a

Waiting for

Flight

Passenger in-

Flight

Finding space

expense

taxi to

checked-in

landing

front reclines

take-off

for carry-on

s

destination

front reclines take-off for carry-on s destination luggage seat DXC Proprietary and Confidential bags 15 May

luggage

seat

DXC Proprietary and Confidential

bags

15 May 2019

13

Replacing Stress in D2D journey with Exhilaration and Joy

Understanding the Ancillary Fees in the D2D Journey that causes Micro Stresses

Green

: Happy Fees

Red

:

Grudge Fees

• Flight PromotionFare

Seat Upgrade Bid Pre-book Meals VIP Services • Call Center

Bid Pre-book Meals VIP Services • Call Center • • • J o u r n

Journey Planning

J o u r n e y P l a n n i n g •

Reservation Fee

Debit/credit Card transactionsurcharge Baggage Fee Excess Baggage Fee

Reservation Change /

Cancellation Fee

Preferred Seats

Unaccompanied Minor

Travel Insurance

Fee Preferred Seats Unaccompanied Minor Travel Insurance On-Board   Bus, Rail, Taxi, Shuttle Airport
Fee Preferred Seats Unaccompanied Minor Travel Insurance On-Board   Bus, Rail, Taxi, Shuttle Airport

On-Board

Seats Unaccompanied Minor Travel Insurance On-Board   Bus, Rail, Taxi, Shuttle Airport    
 

Bus, Rail, Taxi, Shuttle

Airport

   
 

• Merchandising

Post-Flight

   

• Pet-inCabin

• Pet-inCabin
 

Lounge Access

• Boarding Pass Print Fee

 

Ride Sharing

Fare

• F&B/Restaurant

• Missed Flight Fee

• Last Minute BookingFare

• Wi-Fi Fee

• Blankets

• Airport Pickup Fare • Merchandise

Fare

• Private Limo

Additional Taxi

Fare (traffic,

• Merchandising

• Spa/Manicure/Pedicure

• Phone Calls

• Social Seating

• IFE/Premium

Movies

Hotel Fare

• Lost/Delayed

Car Rentals

• Mass Transit

toll, public hol)

• Priority Boarding

 

• Upgrades and Premium Seats

• Concierge Services

• Denied Boarding Compensation

• Home Delivery Fee

• Event Tickets

Baggage

• Restaurants

Compensation

STRESS RELIEVERS THROUGH THE APP

COST OFFLOADING ANCILLARY REVENUE COST OFFLOADING ANCILLARY REVENUE • Auto Boarding Pass • Priority Boarding
COST OFFLOADING
ANCILLARY REVENUE
COST OFFLOADING
ANCILLARY REVENUE
• Auto Boarding Pass
Priority Boarding Purchase
Mileage Redemption
• Flight Real-time Updates, Alerts
and Notifications
Seat Upgrade and Premium Seat
• Discounts (Hotel Booking, Event Tickets,
F&B, Mass Transit)
SEROTONIN
DOPAMINE
Lounge Access
ENHANCED EXPERIENCE
• Extra Baggage
• Newsfeed on latest flight gate
changes, etc.
Personalized Offers
• “Free” Seat Upgrade
• Digital Rewards
Status Hormone
Reward
Location-based Promotions
• Preferred Seating Selection
• Voucher Offers
Horm
one
• Weather Report
IFE Adaptive Response
• Early Boarding
• Frequent Flyer Tier Upgrade
COST OFFLOADING
ANCILLARY
REVENUE
ENHANCED
EXPERIENCE
COST OFFLOADING
ENHANCED EXPERIENCE
• Reservation and Itinerary
Management
• Gamification
Trust
• Hotel and
• Social Media Integration
• Timetable and Information
Access
Transport
• Travel Assistance
and Guide
Endurance
Chatbot and Assistance via
App Messengers
Hormone
Hormone
• In-app Entertainment
Booking
• Friends and family
• In-app Messaging
• Ride Sharing
• Loyalty Program
location tracking
OXYTOCIN
ENDORPHIN
• Social Seating
• Friend and family member
flight updates
• Baggage Tracking
• Interactive Terminal Maps /
Wayfinding
Anxiety, Stress,
• Travel reading materials
Fatigue Hormone
• In-flight tracking
• Fitness and Wellness
CORTISOL
• Missed Flight
Excess Luggage
ADRENALINE
• RescheduledFlight
Lost Baggage
EPINEPHRINE
• CancelledFlight
Lost BoardingPass
DXC Proprietary and Confidential
15 May 2019
14
• Flight Delay
Denied Boarding
• Overbooked Flight

Execution: Innovation as a Service Model

Discover Prototype Pilot User Story Prototype Design thinking workshop User Story Re-assess Prototype RFP or
Discover
Prototype
Pilot
User Story
Prototype
Design thinking
workshop
User Story
Re-assess
Prototype
RFP or other
procurement
process
User Story
Prototype
Re-assess
User Story

Scale

RFP or other procurement process User Story Prototype Re-assess User Story Scale Full release 15 May

Full release

RFP or other procurement process User Story Prototype Re-assess User Story Scale Full release 15 May

15 May 2019

1515

Thank You

Thank You DXC Proprietary and Confidential 1 5 M a y 2 0 1 9

DXC Proprietary and Confidential

15 May 2019

Digital Transformation Small step Execution to Successful Strategy Mr. Duc C. Nguyen Director (Vietnam, Thailand

Digital Transformation

Small step Execution to Successful Strategy

Mr. Duc C. Nguyen Director (Vietnam, Thailand and Cambodia)

Ho Chi Minh City, 15 th May 2019

to Successful Strategy Mr. Duc C. Nguyen Director (Vietnam, Thailand and Cambodia) Ho Chi Minh City,
to Successful Strategy Mr. Duc C. Nguyen Director (Vietnam, Thailand and Cambodia) Ho Chi Minh City,
Agenda • Business challenges in digital age • Why is Digital Transformation essential? • Case

Agenda

Business challenges in digital age

Why is Digital Transformation essential?

Case study

Summary

Q&A

age • Why is Digital Transformation essential? • Case study • Summary • Q&A
age • Why is Digital Transformation essential? • Case study • Summary • Q&A

Business Challenges

Business Challenges
Business Challenges
Business Challenges
Business Challenges
Business Challenges
Business Challenges
Business Challenges

/ Customer Expectation /

/ Customer Expectation / Rapid Changes Singapore | Malaysia | Vietnam | Cambodia | Myanmar |

Rapid Changes

/ Customer Expectation / Rapid Changes Singapore | Malaysia | Vietnam | Cambodia | Myanmar |
/ Customer Expectation / Rapid Changes Singapore | Malaysia | Vietnam | Cambodia | Myanmar |
/ Customer Expectation / Rapid Changes Singapore | Malaysia | Vietnam | Cambodia | Myanmar |
/ Customer Expectation / Rapid Changes Singapore | Malaysia | Vietnam | Cambodia | Myanmar |

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

Expectation / Rapid Changes Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand |
/ Customer Expectation / Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand

/ Customer Expectation /

/ Customer Expectation / Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand |
/ Customer Expectation / Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand |

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

/ Customer Expectation / Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand |

/ Competition /

/ Competition / Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia
/ Competition / Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia
/ Competition / Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia
/ Competition / Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia
/ Competition / Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia
/ Competition / Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia
/ Competition / Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

/ Technology /

/ Technology / Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia
/ Technology / Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia
/ Technology / Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia
/ Technology / Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia
/ Technology / Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia
/ Technology / Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia
/ Technology / Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia
/ Technology / Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

/ Technology / Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia

/ Innovation /

/ Innovation / Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia
/ Innovation / Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia
/ Innovation / Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

| Cambodia | Myanmar | Thailand | Indonesia | Philippines *** Source: The Digital Transformation Playbook,

*** Source: The Digital Transformation Playbook, David L. Rogers

/ Business Challenges in Digital Age /

/ Business Challenges in Digital Age / ❖ Last but not least - Data – Valued
/ Business Challenges in Digital Age / ❖ Last but not least - Data – Valued

Last but not least - Data Valued Asset to business and enterprises

least - Data – Valued Asset to business and enterprises ~90% Singapore | Malaysia | Vietnam
~90%
~90%

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

to business and enterprises ~90% Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand
Agenda • Business challenges in digital age • Why is Digital Transformation essential? • DT

Agenda

Business challenges in digital age

Why is Digital Transformation essential?

DT Case study

Summary

Q&A

age • Why is Digital Transformation essential? • DT Case study • Summary • Q&A
age • Why is Digital Transformation essential? • DT Case study • Summary • Q&A
/ How DT changes the business world?/ Singapore | Malaysia | Vietnam | Cambodia |

/ How DT changes the business world?/

/ How DT changes the business world?/ Singapore | Malaysia | Vietnam | Cambodia | Myanmar
/ How DT changes the business world?/ Singapore | Malaysia | Vietnam | Cambodia | Myanmar
/ How DT changes the business world?/ Singapore | Malaysia | Vietnam | Cambodia | Myanmar
/ How DT changes the business world?/ Singapore | Malaysia | Vietnam | Cambodia | Myanmar

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

DT changes the business world?/ Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand

/ How DT changes the business world?/

*** Source: Building a Digital Business Design Your Book of Dreams, Microsoft

Digital Business – Design Your Book of Dreams, Microsoft ▪ xx Singapore | Malaysia | Vietnam
▪ xx
xx

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

Book of Dreams, Microsoft ▪ xx Singapore | Malaysia | Vietnam | Cambodia | Myanmar |
/ How DT changes the business world?/ *** Dave Miller, VP, Microsoft Asia, Directions Asia

/ How DT changes the business world?/

/ How DT changes the business world?/ *** Dave Miller, VP, Microsoft Asia, Directions Asia 2019,

*** Dave Miller, VP, Microsoft Asia, Directions Asia 2019, KL, Malaysia Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

/ How DT changes the business world?/ *** Dave Miller, VP, Microsoft Asia, Directions Asia

/ How DT changes the business world?/

/ How DT changes the business world?/ *** Dave Miller, VP, Microsoft Asia, Directions Asia 2019,

*** Dave Miller, VP, Microsoft Asia, Directions Asia 2019, KL, Malaysia Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

/ How DT changes the business world?/ Digital transformation will add incremental US$1.1 trillion to

/ How DT changes the business world?/

Digital transformation will add incremental US$1.1 trillion to GDP in Asia Pacific

(Microsoft Asia Study 2018)

trillion to GDP in Asia Pacific (Microsoft Asia Study 2018) *** Dave Miller, VP, Microsoft Asia,

*** Dave Miller, VP, Microsoft Asia, Directions Asia 2019, KL, Malaysia Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

/ How DT changes the business world?/ Top 5 Benefits of Digital Transformation (IDC/Microsoft Survey)

/ How DT changes the business world?/

Top 5 Benefits of Digital Transformation (IDC/Microsoft Survey)

5 Benefits of Digital Transformation (IDC/Microsoft Survey) *** Dave Miller, VP, Microsoft Asia, Directions Asia 2019,

*** Dave Miller, VP, Microsoft Asia, Directions Asia 2019, KL, Malaysia Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

/ Starts now or never BUT……./

/ Starts now or never BUT……. / Singapore | Malaysia | Vietnam | Cambodia | Myanmar
/ Starts now or never BUT……. / Singapore | Malaysia | Vietnam | Cambodia | Myanmar

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

Starts now or never BUT……. / Singapore | Malaysia | Vietnam | Cambodia | Myanmar |
/ What is Digital Transformation?/ “Digital transformation is not about technology, it’s about strategy and

/ What is Digital Transformation?/

“Digital transformation is not about technology, it’s about strategy and new ways of thinking” Prof.
“Digital transformation is not about technology,
it’s about strategy and new ways of thinking”
Prof. David L. Rogers
(The Digital Transformation Playbook)

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

/ Digital Transformation Strategy /

/ Digital Transformation Strategy / Satya Nadella, CEO – Microsoft, WPC, USA, 2016 Singapore | Malaysia
/ Digital Transformation Strategy / Satya Nadella, CEO – Microsoft, WPC, USA, 2016 Singapore | Malaysia

Satya Nadella, CEO Microsoft, WPC, USA, 2016

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

– Microsoft, WPC, USA, 2016 Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand
/ Five domains of DT Strategy/ *** Source: The Digital Transformation Playbook, Prof. David L.

/ Five domains of DT Strategy/

/ Five domains of DT Strategy/ *** Source: The Digital Transformation Playbook, Prof. David L. Rogers,
/ Five domains of DT Strategy/ *** Source: The Digital Transformation Playbook, Prof. David L. Rogers,

*** Source: The Digital Transformation Playbook, Prof. David L. Rogers, Columbia Business School

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

Rogers, Columbia Business School Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand |
Agenda • Business challenges in digital age • Why is Digital Transformation essential? • DT

Agenda

Business challenges in digital age

Why is Digital Transformation essential?

DT Case study

Summary

Q&A

age • Why is Digital Transformation essential? • DT Case study • Summary • Q&A
age • Why is Digital Transformation essential? • DT Case study • Summary • Q&A
CASE STUDY Atlas Industries Ltd Simon Richards Digital Development Manager
CASE STUDY Atlas Industries Ltd Simon Richards Digital Development Manager

CASE STUDY

CASE STUDY Atlas Industries Ltd Simon Richards Digital Development Manager

Atlas Industries Ltd

Simon Richards Digital Development Manager

CASE STUDY Atlas Industries Ltd Simon Richards Digital Development Manager

PRESENTATION

Case Study Atlas Industries

PRESENTATION Case Study – Atlas Industries Atlas is a leading global BIM & documentation service provider
PRESENTATION Case Study – Atlas Industries Atlas is a leading global BIM & documentation service provider
PRESENTATION Case Study – Atlas Industries Atlas is a leading global BIM & documentation service provider

Atlas is a leading global BIM & documentation service provider

Established in 1998

330+ employees

90% Building Information Modelling (BIM) projects

BRE BIM Level 2 Accreditation (Only 50 companies in the world have this accreditation & Atlas is the 1 st in Asia)

85% repeat clients

Operations Centre in Ho Chi Minh City

repeat clients ✓ Operations Centre in Ho Chi Minh City Regional Representatives atlasindustries.com | © 2018

Regional Representatives

Centre in Ho Chi Minh City Regional Representatives atlasindustries.com | © 2018 Atlas Industries Ltd Private

PRESENTATION

Case Study Atlas Industries

PRESENTATION Case Study – Atlas Industries Isolated Systems ✓ For years Atlas had been struggling with
PRESENTATION Case Study – Atlas Industries Isolated Systems ✓ For years Atlas had been struggling with
PRESENTATION Case Study – Atlas Industries Isolated Systems ✓ For years Atlas had been struggling with

Isolated Systems

For years Atlas had been struggling with multiple systems all isolated from each other with no interaction or integration between them. Remote staff had no access to on-site server data and collaboration did not exist.

Inadequate for the growing needs of the business

Cut off from the Operations

Centre and relaying on

emails and FTP site to transfer data

Copying files/folder onto local laptops or USB drives when meeting clients

onto local laptops or USB drives when meeting clients Development of Atlas Next Generation Workspace ✓
onto local laptops or USB drives when meeting clients Development of Atlas Next Generation Workspace ✓

Development of Atlas Next Generation Workspace

During 2016 Atlas tested, developed and

migrated to Microsoft’s Office 365. Utilising the

power of the integrated approach of the Microsoft’s Exchange & SharePoint online applications , Atlas quickly understood that the 365 cloud platform had a lot more to offer.

that the 365 cloud platform had a lot more to offer. The next stage of development
that the 365 cloud platform had a lot more to offer. The next stage of development

The next stage of development

To replace Atlas’ redundant CRM system they once again approached Microsoft Vietnam who recommended teaming up with Votvia as their Microsoft Dynamics 365 partner.

up with Votvia as their Microsoft Dynamics 365 partner. atlasindustries.com | © 2018 Atlas Industries Ltd

atlasindustries.com | © 2018 Atlas Industries Ltd

Private and confidential

PRESENTATION

Case Study Atlas Industries

PRESENTATION Case Study – Atlas Industries Next Generation Workspace ✓ During 2017 Atlas teamed up with
PRESENTATION Case Study – Atlas Industries Next Generation Workspace ✓ During 2017 Atlas teamed up with
PRESENTATION Case Study – Atlas Industries Next Generation Workspace ✓ During 2017 Atlas teamed up with

Next Generation Workspace

During 2017 Atlas teamed up with with Votiva to migrate their existing CRM system to Dynamics 365 for Sales. Then during 2018 continued to develop the system by introducing new workflows and processes to monitor and control their project acquisition.

Therefore Atlas has now a complete joined up system that integrates their:

Communications - Exchange/ Outlook 365

Document Portal SharePoint Online.

Client Database Dynamics 365 for Sales.

Let us show you how all this comes together

Communications Exchange / Outlook 365 Client Document Database Portal Dynamics 365 SharePoint for Sales Online.
Communications
Exchange / Outlook 365
Client
Document
Database
Portal
Dynamics 365
SharePoint
for Sales
Online.

PRESENTATION

Case Study Atlas Industries

PRESENTATION Case Study – Atlas Industries Next Generation Workspace ✓ Communications - Exchange/ Outlook 365 •
PRESENTATION Case Study – Atlas Industries Next Generation Workspace ✓ Communications - Exchange/ Outlook 365 •
PRESENTATION Case Study – Atlas Industries Next Generation Workspace ✓ Communications - Exchange/ Outlook 365 •

Next Generation Workspace

Communications - Exchange/ Outlook 365

Email functionality

Global company contacts list

Shared calendaring / resource calendars

Skype for Business

Document Portal SharePoint Online.

Document & list libraries

Structured metadata

News letters

Company blog

Client Database Dynamics 365 for Sales.

Client company database

Client Contact database

Project acquisition

Microsoft 365 Admin Center

Centralise control for all licenses

365 Admin Center • Centralise control for all licenses ✓ Integrated Products • Outlook lookups •

Integrated Products

Outlook lookups

Outlook tracking

Service Calendaring

Integrated Products

Delve

OneNote

Teams

Planner

Integrated Products

Synchronised list libraries

Synchronised Document Libraries

Processes

Flow

Synchronised Document Libraries • Processes • Flow atlasindustries.com | © 2018 Atlas Industries Ltd Private

PRESENTATION

Case Study Atlas Industries

PRESENTATION Case Study – Atlas Industries Next Generation Workspace ✓ Vovita helped Atlas integrate their new
PRESENTATION Case Study – Atlas Industries Next Generation Workspace ✓ Vovita helped Atlas integrate their new
PRESENTATION Case Study – Atlas Industries Next Generation Workspace ✓ Vovita helped Atlas integrate their new

Next Generation Workspace

Vovita helped Atlas integrate their new Dynamics 365 CRM system into their Microsoft 365 environment to complete Atlas’ NGW.

What is the benefit of this integrate working environment?

A single source of truth with regard to

documents.

Reduces the volume of emailing attachments creating multiple copies.

Always know what and where is the latest version of any document.

Increased efficiently in your working environment

But that is not the end of the story…

working environment But that is not the end of the story… atlasindustries.com | © 2018 Atlas

PRESENTATION

Case Study Atlas Industries

PRESENTATION Case Study – Atlas Industries Next Generation Workspace Dynamics 365 for Sales Phase 2 –
PRESENTATION Case Study – Atlas Industries Next Generation Workspace Dynamics 365 for Sales Phase 2 –
PRESENTATION Case Study – Atlas Industries Next Generation Workspace Dynamics 365 for Sales Phase 2 –

Next Generation Workspace

Dynamics 365 for Sales Phase 2 – Q4 2018 Again Atlas have turned to Votiva
Dynamics 365 for Sales Phase 2 – Q4 2018
Again Atlas have turned to Votiva to help with
the next phase of the Dynamics 365
development roadmap.
✓ Dashboards
✓ SharePoint Integration
• Customised Sales Pipelines
• Customised links for document libraries
• Activities
• Contacts synchronisation
✓ Customised reports
✓ Power BI
• Automated monthly activity reports direct
from D365
• Customised reports on Project Acquisition
D365 for Sales – Phase 2

atlasindustries.com | © 2018 Atlas Industries Ltd

Private and confidential

D365 Operations

D365 Finance

D365 HR Management

D365 for Sales Phase 2

PRESENTATION

Case Study Atlas Industries

– Phase 2 PRESENTATION Case Study – Atlas Industries Next Generation Workspace ✓ Dynamics 365 HR
– Phase 2 PRESENTATION Case Study – Atlas Industries Next Generation Workspace ✓ Dynamics 365 HR
– Phase 2 PRESENTATION Case Study – Atlas Industries Next Generation Workspace ✓ Dynamics 365 HR

Next Generation Workspace

Dynamics 365 HR Management Q1 2019

Attract Hire the right people, faster

Onboard - Establish important connections

Human

Dynamics 365 Finance Q1 2020

Budget control

Project Accounting

Invoicing and billing

control • Project Accounting • Invoicing and billing • Credit and collection • Employee Self Service

Credit and collection

• Invoicing and billing • Credit and collection • Employee Self Service • Personal management •

Employee Self Service

Personal management

Leave & Absence

C&B

Employee development

Learning & Compliant

Organization Hierarchy

Dynamics 365 Operations Q3 2019

Cost Management

Procurement & Sourcing

Resource management

Expense management

atlasindustries.com | © 2018 Atlas Industries Ltd

Private and confidential

PRESENTATION

Case Study Atlas Industries

PRESENTATION Case Study – Atlas Industries Next Generation Workspace Power BI Dynamics 365 Finance Sales Exchange
PRESENTATION Case Study – Atlas Industries Next Generation Workspace Power BI Dynamics 365 Finance Sales Exchange
PRESENTATION Case Study – Atlas Industries Next Generation Workspace Power BI Dynamics 365 Finance Sales Exchange

Next Generation Workspace

Power BI Dynamics 365 Finance Sales Exchange Module Module Outlook HRM Resource SharePoint Module Module
Power BI
Dynamics
365
Finance
Sales
Exchange
Module
Module
Outlook
HRM
Resource
SharePoint
Module
Module
Online

PRESENTATION

Case Study Atlas Industries

PRESENTATION Case Study – Atlas Industries Next Generation Workspace ✓ Votiva’s involvement in Atlas’ Next
PRESENTATION Case Study – Atlas Industries Next Generation Workspace ✓ Votiva’s involvement in Atlas’ Next
PRESENTATION Case Study – Atlas Industries Next Generation Workspace ✓ Votiva’s involvement in Atlas’ Next

Next Generation Workspace

Case Study – Atlas Industries Next Generation Workspace ✓ Votiva’s involvement in Atlas’ Next Generation

Votiva’s involvement in Atlas’ Next Generation Workspace

Power BI Dynamics 365 Exchange Finance Sales Outlook Module Module HRM Resource SharePoint Module Module
Power BI
Dynamics
365
Exchange
Finance
Sales
Outlook
Module
Module
HRM
Resource
SharePoint
Module
Module
Online
Module HRM Resource SharePoint Module Module Online atlasindustries.com | © 2018 Atlas Industries Ltd Private

PRESENTATION

Case Study Atlas Industries

PRESENTATION Case Study – Atlas Industries Simon Richards – Digital Development Manager As Atlas’ Digital
PRESENTATION Case Study – Atlas Industries Simon Richards – Digital Development Manager As Atlas’ Digital
PRESENTATION Case Study – Atlas Industries Simon Richards – Digital Development Manager As Atlas’ Digital

Simon Richards Digital Development Manager

As Atlas’ Digital Development Manager, Simon is responsible for consolidating the Company's data by implementing cloud technology to enable our in house and remote teams to work seamlessly wherever they are in the World. Utilising the power of the cloud environment we are continuing to develop the use of integrating applications to increase the efficiency of our staff and reduce the ever growing email avalanche though the use of forward thinking applications and methodologies.

the use of forward thinking applications and methodologies. “… Vovita worked alongside Atlas to help create

“…Vovita worked alongside

Atlas to help create our

integrated

‘New Generation ”

Workspace’

“…Votiva customized Dynamics 365 to work with Atlas’ procedures, therefore Atlas did not have to change the way we work to suit the software…”

“…Continuing to work with Votiva means we have

continuity, a partnership

throughout all of our

development stages and beyond…”

Simon Richards - 2018

atlasindustries.com | © 2018 Atlas Industries Ltd

Private and confidential

/ Summary / ▪ Digital transformation (DT) is not about technology – it is about

/ Summary /

Digital transformation (DT) is not about technology it is about strategy a journey with new ways of thinking, business models and working.

DT turns technology to transform business for significant outcomes.

Leadership makes the changes - rethinking of vision, strategy and business models.

Secure small and rapid experimental starts of the journey.

Secure small and rapid experimental starts of the journey. Singapore | Malaysia | Vietnam | Cambodia

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

starts of the journey. Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand |

/ About Votiva Overview /

11 1 Region Experts
11
1
Region
Experts
/ About Votiva – Overview / 11 1 Region Experts 12+ Years established in South East

12+

Years established in

South East Asia

8

Countries across South East Asia

250+

Microsoft Dynamics Implementations

Established Offices

100

100% focused on Microsoft Dynamics

150+

Microsoft Dynamics

100% focused on Microsoft Dynamics 150+ Microsoft Dynamics Singapore | Malaysia | Vietnam | Cambodia |
100% focused on Microsoft Dynamics 150+ Microsoft Dynamics Singapore | Malaysia | Vietnam | Cambodia |
100% focused on Microsoft Dynamics 150+ Microsoft Dynamics Singapore | Malaysia | Vietnam | Cambodia |
100% focused on Microsoft Dynamics 150+ Microsoft Dynamics Singapore | Malaysia | Vietnam | Cambodia |
100% focused on Microsoft Dynamics 150+ Microsoft Dynamics Singapore | Malaysia | Vietnam | Cambodia |

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

/ Customer References /

/ Customer References / ABOUT VOTIVA - Overview RETAIL MANUFACTURING TRADE & SERVICES Singapore | Malaysia

ABOUT VOTIVA - Overview

RETAIL

/ Customer References / ABOUT VOTIVA - Overview RETAIL MANUFACTURING TRADE & SERVICES Singapore | Malaysia
/ Customer References / ABOUT VOTIVA - Overview RETAIL MANUFACTURING TRADE & SERVICES Singapore | Malaysia
/ Customer References / ABOUT VOTIVA - Overview RETAIL MANUFACTURING TRADE & SERVICES Singapore | Malaysia
/ Customer References / ABOUT VOTIVA - Overview RETAIL MANUFACTURING TRADE & SERVICES Singapore | Malaysia
/ Customer References / ABOUT VOTIVA - Overview RETAIL MANUFACTURING TRADE & SERVICES Singapore | Malaysia
/ Customer References / ABOUT VOTIVA - Overview RETAIL MANUFACTURING TRADE & SERVICES Singapore | Malaysia
/ Customer References / ABOUT VOTIVA - Overview RETAIL MANUFACTURING TRADE & SERVICES Singapore | Malaysia
/ Customer References / ABOUT VOTIVA - Overview RETAIL MANUFACTURING TRADE & SERVICES Singapore | Malaysia

MANUFACTURING

References / ABOUT VOTIVA - Overview RETAIL MANUFACTURING TRADE & SERVICES Singapore | Malaysia | Vietnam
References / ABOUT VOTIVA - Overview RETAIL MANUFACTURING TRADE & SERVICES Singapore | Malaysia | Vietnam
References / ABOUT VOTIVA - Overview RETAIL MANUFACTURING TRADE & SERVICES Singapore | Malaysia | Vietnam
References / ABOUT VOTIVA - Overview RETAIL MANUFACTURING TRADE & SERVICES Singapore | Malaysia | Vietnam
References / ABOUT VOTIVA - Overview RETAIL MANUFACTURING TRADE & SERVICES Singapore | Malaysia | Vietnam
References / ABOUT VOTIVA - Overview RETAIL MANUFACTURING TRADE & SERVICES Singapore | Malaysia | Vietnam
References / ABOUT VOTIVA - Overview RETAIL MANUFACTURING TRADE & SERVICES Singapore | Malaysia | Vietnam

TRADE & SERVICES

VOTIVA - Overview RETAIL MANUFACTURING TRADE & SERVICES Singapore | Malaysia | Vietnam | Cambodia |
VOTIVA - Overview RETAIL MANUFACTURING TRADE & SERVICES Singapore | Malaysia | Vietnam | Cambodia |
VOTIVA - Overview RETAIL MANUFACTURING TRADE & SERVICES Singapore | Malaysia | Vietnam | Cambodia |
VOTIVA - Overview RETAIL MANUFACTURING TRADE & SERVICES Singapore | Malaysia | Vietnam | Cambodia |
VOTIVA - Overview RETAIL MANUFACTURING TRADE & SERVICES Singapore | Malaysia | Vietnam | Cambodia |
VOTIVA - Overview RETAIL MANUFACTURING TRADE & SERVICES Singapore | Malaysia | Vietnam | Cambodia |

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

Contact us 11 t h Floor, Nam A Bank Tower 201-203 Cach Mang Thang Tam

Contact us

11 th Floor, Nam A Bank Tower 201-203 Cach Mang Thang Tam Street Dist. 3, Ho Chi Minh City

Vietnam Tel: +84-28 3818 1919

email: duc.nguyen@votivasoft.com www.votivasoft.com

Unit 2106, 21 st Floor 399 Interchange 21 Building, Sukhumvit Road Klong Toey-Nua, Wattana, Bangkok 10110 Thailand Tel: +66-2046 7226

t Floor 399 Interchange 21 Building, Sukhumvit Road Klong Toey-Nua, Wattana, Bangkok 10110 Thailand Tel: +66-2046
Thank you!

Thank you!

Workforce Mobility Transformation

Giap Nguyen, Country General Manager Lenovo Vietnam HCMC, May 15th, 2019

Giap Nguyen, Country General Manager Lenovo Vietnam HCMC, May 15th, 2019 2019 Lenovo Internal. All rights

2019 Lenovo Internal. All rights reserved.

Giap Nguyen, Country General Manager Lenovo Vietnam HCMC, May 15th, 2019 2019 Lenovo Internal. All rights
Giap Nguyen, Country General Manager Lenovo Vietnam HCMC, May 15th, 2019 2019 Lenovo Internal. All rights
Number of departments in an organization Number of locations where the organizations function out of

Number of departments in an organizationNumber of locations where the organizations function out of New Workforce Demographic: Millennials & Gen

Number of locations where the organizations function out ofNumber of departments in an organization New Workforce Demographic: Millennials & Gen Z IT Environment Complexity

New Workforce Demographic: Millennials & Gen ZNumber of locations where the organizations function out of IT Environment Complexity Organizational Complexity

IT Environment Complexity

Organizational Complexity
Organizational
Complexity
Technology Complexity
Technology
Complexity
Complexity Organizational Complexity Technology Complexity Number of devices and type of devices issued to employees

Number of devices and type of devices issued to employees

Deployment of a Mobile Device Management (MDM) solution and its intricacies based on the organization’s requirementComplexity Number of devices and type of devices issued to employees 2019 Lenovo Internal. All rights

(MDM) solution and its intricacies based on the organization’s requirement 2019 Lenovo Internal. All rights reserved.

2019 Lenovo Internal. All rights reserved.

(MDM) solution and its intricacies based on the organization’s requirement 2019 Lenovo Internal. All rights reserved.

IT IS TRANSFORMING

END USERS

Control
Control

I.T.

Traditional
Traditional
IT IS TRANSFORMING END USERS Control I.T. Traditional FREEDOM Essential Mobile Advanced Users Travelers Users AGILE
FREEDOM Essential Mobile Advanced Users Travelers Users
FREEDOM
Essential
Mobile
Advanced
Users
Travelers
Users
AGILE IT Modern Device Management CYOD Cloud Imaging and Recovery DaaS
AGILE IT
Modern Device
Management
CYOD
Cloud Imaging
and Recovery
DaaS

An efficient workplace enables:

Why

Workplace

An efficient workplace enables: Why Workplace Better Collaboration Higher Employee Productivity Efficiency Matters Better

Better

Collaboration

Higher Employee Productivity

Efficiency

Matters

Higher Employee Productivity Efficiency Matters Better Policy Enforcement and Control Higher Employee

Better Policy

Enforcement

and Control

Efficiency Matters Better Policy Enforcement and Control Higher Employee Satisfaction Increased Power and Cost

Higher Employee Satisfaction

Policy Enforcement and Control Higher Employee Satisfaction Increased Power and Cost Savings 2019 Lenovo Internal. All

Increased Power and Cost Savings

and Control Higher Employee Satisfaction Increased Power and Cost Savings 2019 Lenovo Internal. All rights reserved.
and Control Higher Employee Satisfaction Increased Power and Cost Savings 2019 Lenovo Internal. All rights reserved.
and Control Higher Employee Satisfaction Increased Power and Cost Savings 2019 Lenovo Internal. All rights reserved.

2019 Lenovo Internal. All rights reserved.

Key Challenges Organizations Face with Workplace Efficiency End Users IT Users Flexibility to choose the

Key Challenges

Organizations Face with Workplace Efficiency

End Users

IT Users

Flexibility to choose the device that suits their job role the most

Centralized management of end user devicesto choose the device that suits their job role the most Enforcing security policies while not

job role the most Centralized management of end user devices Enforcing security policies while not compromising
job role the most Centralized management of end user devices Enforcing security policies while not compromising

Enforcing security policies while not compromising on employee flexibility

Seamless working from anywhere and have access to the company data remotely

Effective automation to ensure the deployment cycles are more efficient

Workspace which offers effective collaboration and spaces for unhindered ideation and thought

Cut down on IT opexoffers effective collaboration and spaces for unhindered ideation and thought 2019 Lenovo Internal. All rights reserved.

and spaces for unhindered ideation and thought Cut down on IT opex 2019 Lenovo Internal. All

2019 Lenovo Internal. All rights reserved.

Three Key Aspects to Consider

Crafting an Effective Workplace Efficiency Strategy

Consider Crafting an Effective Workplace Efficiency Strategy Workspace Optimization Shrinking workspaces and increasing
Consider Crafting an Effective Workplace Efficiency Strategy Workspace Optimization Shrinking workspaces and increasing

Workspace Optimization

Shrinking workspaces and increasing operational costs make workspace optimization one of the core aspects in your workplace efficiency strategy.

Downtime Reduction

Every year, companies lose millions because of downtime caused due to outdated technology and human errors. Hence, downtime reduction is considered the second most important aspect in the workplace efficiency strategy for your organization.

in the workplace efficiency strategy for your organization. IT Automation Automated IT deployments and routine task

IT Automation

Automated IT deployments and routine task management can go a long way in improving workplace efficiency. So, IT Automation must be considered as an integral part of the overall workplace efficiency strategy.

be considered as an integral part of the overall workplace efficiency strategy. 2019 Lenovo Internal. All

2019 Lenovo Internal. All rights reserved.

Workspace Optimization Workspace optimization can be enabled by: Right Endpoint Devices Equip your employees with

Workspace Optimization

Workspace optimization can be enabled by:

Optimization Workspace optimization can be enabled by: Right Endpoint Devices Equip your employees with the right

Right Endpoint Devices

Equip your employees with the right endpoint devices to reduce cubicle clutter and enable mobility without compromising on efficiency.

Efficient Collaboration Technologies

Collaboration is an absolute essential in modern workspaces. And these modern workspaces must be equipped with the right technologies to enable effective collaboration.

Smart Meeting Manager

Since meetings are a norm, meeting technologies need to be made smarter in order to conduct more productive meetings at the workplace.

2019 Lenovo Internal. All rights reserved.

Downtime Reduction IT Managers must consider the following reasons for downtime in their workplace efficiency

Downtime Reduction

IT Managers must consider the following reasons for downtime in their workplace efficiency strategy:

reasons for downtime in their workplace efficiency strategy: Human Error/Malicious Attacks A report shows that human

Human Error/Malicious Attacks

A report shows that human error accounts for up to 22% of downtime.* Many of the human errors can be countered by investing in right endpoint devices.

Data Corruption/Storage Failure

Data degradation is the gradual corruption of computer data due to an accumulation of non-critical failures in a data storage device. Data is valuable for any organization, so utmost care must be taken in storing it.

Power and Network Failure

Power and network failure can have adverse effects on your business and can lead to a frustrating downtime, leading to higher costs and reduced efficiency. Gartner® pegs the average hourly cost of downtime for networks of small to medium-sized business at $42,0008. So, it is essential to ensure that downtime does not affect your efficiency.

2019 Lenovo Internal. All rights reserved.

Source: NetworkWorld from IDG

IT Automation Three key factors that IT Automation enables are: Speed – Respond Faster to

IT Automation

Three key factors that IT Automation enables are:

Automation Three key factors that IT Automation enables are: Speed – Respond Faster to Changing Business

Speed – Respond Faster to Changing Business Needs

IT automation helps respond faster to changing business needs which improves the ability to quickly develop and integrate applications, data, and workflow that support new business requirements.

Performance – Provide Better IT Service Levels in Support of Business

Substitute manual work with automation and improve the performance of IT operational elements that support the business process. Establish end-to-end management capabilities to provide better IT operating performance and increase work efficiency.

Cost – Continuously Drive Down IT Costs

Simplify business processes cost-effectively. Deploying self-service options to users for the most commonly performed support tasks can enable businesses to focus on delivering higher IT service-level performance with the right infrastructure.

2019 Lenovo Internal. All rights reserved.

WHY LENOVO 5 REASONS WHY LENOVO IS A PREFERRED IT SOLUTION PROVIDER We have a

WHY LENOVO

5 REASONS WHY LENOVO IS A PREFERRED IT SOLUTION PROVIDER

We have a presence in 160 countries with 3,000 field service locations and over 150,000 partners. Large enterprise or small business – we understand the significant role that IT plays in business.5 REASONS WHY LENOVO IS A PREFERRED IT SOLUTION PROVIDER TRUSTED THE WORLD OVER CROSS-CATEGORY EXPERTISE

TRUSTED THE WORLD OVER

CROSS-CATEGORY EXPERTISErole that IT plays in business. TRUSTED THE WORLD OVER Lenovo is the world’s only company

Lenovo is the world’s only company with single-point expertise in smartphones, PCs, and data center infrastructure; our know-how can help to empower your business.

CONFIDENCE IN OUR PRODUCTS our know-how can help to empower your business. From MIL-SPEC testing for ThinkPads and ThinkCentre Tiny,

From MIL-SPEC testing for ThinkPads and ThinkCentre Tiny, to a battery of tests for servers and other business PCs, we ensure that our business products live up to their reputation so you can focus on business.

We provide complete solutions to help you unlock more value from IT investments. Our product portfolio covers everything from tablets and laptops to desktops, workstations, and servers with innovative technology that makes a difference to the way people work.live up to their reputation so you can focus on business. BUSINESS-BOOSTING TECHNOLOGY Buy online, direct

BUSINESS-BOOSTING TECHNOLOGY

Buy online, direct or through our wide network of expert business partners. Real engineers are on hand to solve hardware and software issues with our Premier Support service. Protect hardware, data and even batteries with our Protection Services, even beyond warranties.to the way people work. BUSINESS-BOOSTING TECHNOLOGY FLEXIBLE SUPPORT NETWORK 2019 Lenovo Internal. All rights

FLEXIBLE SUPPORT NETWORK

2019 Lenovo Internal. All rights reserved.Services, even beyond warranties. FLEXIBLE SUPPORT NETWORK #1 34% 80 SELLING BUSINESS PC MORE RELIABLE THAN

#1 34%
#1
34%
80
80

SELLING

BUSINESS PC

MORE RELIABLE THAN COMPETITORS

AWARDS AT CES 2018

34% 80 SELLING BUSINESS PC MORE RELIABLE THAN COMPETITORS AWARDS AT CES 2018 *Source: per TBR

*Source: per TBR PC Reliability Study 2011

Workspace Optimization Solution Overview

Effective Endpoint Devices

Efficient Collaboration Technologies

Endpoint Devices Efficient Collaboration Technologies ThinkCentre M910z AIO ThinkPad ThinkPad T480 ThinkCentre
Endpoint Devices Efficient Collaboration Technologies ThinkCentre M910z AIO ThinkPad ThinkPad T480 ThinkCentre

ThinkCentre

M910z AIO

ThinkPad ThinkPad T480
ThinkPad
ThinkPad T480

ThinkCentre

M910 Tiny

X1 Carbon

AIO ThinkPad ThinkPad T480 ThinkCentre M910 Tiny X1 Carbon 2019 Lenovo Internal. All rights reserved. Smart
AIO ThinkPad ThinkPad T480 ThinkCentre M910 Tiny X1 Carbon 2019 Lenovo Internal. All rights reserved. Smart

2019 Lenovo Internal. All rights reserved.

Smart Meeting Tools

ThinkCentre Tiny with Intel® Unite®

Lenovo Internal. All rights reserved. Smart Meeting Tools ThinkCentre Tiny with Intel® Unite® ThinkSmart Hub 500

ThinkSmart Hub 500

BACK

DEPLOYING MODERN DEVICE TECHNOLOGY SOLUTIONS

Mobile Users

Mobile Users ThinkPad X1 Carbon

ThinkPad X1 Carbon

TECHNOLOGY SOLUTIONS Mobile Users ThinkPad X1 Carbon ThinkPad E480 ThinkPad L380 ThinkPad L380 Yoga Lenovo V330
TECHNOLOGY SOLUTIONS Mobile Users ThinkPad X1 Carbon ThinkPad E480 ThinkPad L380 ThinkPad L380 Yoga Lenovo V330

ThinkPad E480

ThinkPad L380

Users ThinkPad X1 Carbon ThinkPad E480 ThinkPad L380 ThinkPad L380 Yoga Lenovo V330 2019 Lenovo Internal.

ThinkPad L380 Yoga

X1 Carbon ThinkPad E480 ThinkPad L380 ThinkPad L380 Yoga Lenovo V330 2019 Lenovo Internal. All rights
X1 Carbon ThinkPad E480 ThinkPad L380 ThinkPad L380 Yoga Lenovo V330 2019 Lenovo Internal. All rights
X1 Carbon ThinkPad E480 ThinkPad L380 ThinkPad L380 Yoga Lenovo V330 2019 Lenovo Internal. All rights

Lenovo V330

2019 Lenovo Internal. All rights reserved.

Non-mobile Users

ThinkCentre M920x Tiny

ThinkCentre M920x Tiny

All rights reserved. Non-mobile Users ThinkCentre M920x Tiny ThinkCentre Tiny-in-One ThinkCentre M920 SFF Advanced Users

ThinkCentre Tiny-in-One

Users ThinkCentre M920x Tiny ThinkCentre Tiny-in-One ThinkCentre M920 SFF Advanced Users ThinkPad T580 ThinkPad

ThinkCentre M920 SFF

M920x Tiny ThinkCentre Tiny-in-One ThinkCentre M920 SFF Advanced Users ThinkPad T580 ThinkPad P71 ThinkStation P920

Advanced Users

ThinkPad T580

ThinkPad T580

Tiny ThinkCentre Tiny-in-One ThinkCentre M920 SFF Advanced Users ThinkPad T580 ThinkPad P71 ThinkStation P920 Tower Back

ThinkPad P71

Tiny ThinkCentre Tiny-in-One ThinkCentre M920 SFF Advanced Users ThinkPad T580 ThinkPad P71 ThinkStation P920 Tower Back

ThinkStation P920 Tower

Tiny ThinkCentre Tiny-in-One ThinkCentre M920 SFF Advanced Users ThinkPad T580 ThinkPad P71 ThinkStation P920 Tower Back
Back
Back

ENABLING BETTER COLLABORATION SOLUTIONS

Smart Meeting Solutions ThinkSmart Hub 500
Smart Meeting
Solutions
ThinkSmart Hub 500

ThinkSmart Hub 700

Meeting Solutions ThinkSmart Hub 500 ThinkSmart Hub 700 ThinkCentre Tiny with Intel® Unite® 2019 Lenovo Internal.
Meeting Solutions ThinkSmart Hub 500 ThinkSmart Hub 700 ThinkCentre Tiny with Intel® Unite® 2019 Lenovo Internal.

ThinkCentre Tiny with Intel® Unite®

500 ThinkSmart Hub 700 ThinkCentre Tiny with Intel® Unite® 2019 Lenovo Internal. All rights reserved. Collaborative

2019 Lenovo Internal. All rights reserved.

Collaborative

Intel® Unite®

Intel® Unite®

Workspaces

rights reserved. Collaborative Intel® Unite® Workspaces ® Lenovo Unified Workspace Office 365 Conferencing with

®

Lenovo Unified

Workspace

Intel® Unite® Workspaces ® Lenovo Unified Workspace Office 365 Conferencing with Modern PCs Low Light Camera
Intel® Unite® Workspaces ® Lenovo Unified Workspace Office 365 Conferencing with Modern PCs Low Light Camera

Office 365

Conferencing with Modern PCs

Low Light Camera

Low Light Camera
Workspace Office 365 Conferencing with Modern PCs Low Light Camera Dual Array Microphones ThinkShutter Camera Cover

Dual Array Microphones

Workspace Office 365 Conferencing with Modern PCs Low Light Camera Dual Array Microphones ThinkShutter Camera Cover
Workspace Office 365 Conferencing with Modern PCs Low Light Camera Dual Array Microphones ThinkShutter Camera Cover

ThinkShutter Camera Cover

Back
Back

Downtime Reduction Solution

Reduce Disruptive Attacks

®
®

BUFFERZONE

Reduction Solution Reduce Disruptive Attacks ® BUFFERZONE Coronet 2019 Lenovo Internal. All rights reserved. Prevent

Coronet

Solution Reduce Disruptive Attacks ® BUFFERZONE Coronet 2019 Lenovo Internal. All rights reserved. Prevent And

2019 Lenovo Internal. All rights reserved.

Prevent And Recover From Credential Theft And Data Loss

Prevent And Recover From Credential Theft And Data Loss Fast Identity Online (FIDO) Absolute With Persistence

Fast Identity

Online (FIDO)

Credential Theft And Data Loss Fast Identity Online (FIDO) Absolute With Persistence Technology Hardware Enhanced
Absolute With Persistence Technology
Absolute With Persistence
Technology
Identity Online (FIDO) Absolute With Persistence Technology Hardware Enhanced Online Data Multifactor

Hardware Enhanced

Online Data

Multifactor Authentication

Backup (OLDB)

Online Data Multifactor Authentication Backup (OLDB) Lenovo Vantage Lenovo Vantage Prevent And Recover From

Lenovo

Vantage

Lenovo Vantage

Backup (OLDB) Lenovo Vantage Lenovo Vantage Prevent And Recover From Hardware Failure MIL-STD Testing

Prevent And Recover From Hardware Failure

Lenovo Vantage Prevent And Recover From Hardware Failure MIL-STD Testing Leadership Cooling Technology Accidental

MIL-STD Testing

Leadership

And Recover From Hardware Failure MIL-STD Testing Leadership Cooling Technology Accidental Damage Protection (ADP) BACK

Cooling

Technology

And Recover From Hardware Failure MIL-STD Testing Leadership Cooling Technology Accidental Damage Protection (ADP) BACK

Accidental Damage Protection (ADP)

BACK

IT Automation Overview

Automate Routine Tasks

Speed Up Deployment

Reduce IT Costs

Automate Routine Tasks Speed Up Deployment Reduce IT Costs Lenovo Vantage Lenovo Vantage Custom Preloads Lenovo

Lenovo

Vantage

Lenovo Vantage

Up Deployment Reduce IT Costs Lenovo Vantage Lenovo Vantage Custom Preloads Lenovo Vantage Lenovo Vantage Basic
Up Deployment Reduce IT Costs Lenovo Vantage Lenovo Vantage Custom Preloads Lenovo Vantage Lenovo Vantage Basic

Custom Preloads

Lenovo

Vantage

Lenovo Vantage

Vantage Custom Preloads Lenovo Vantage Lenovo Vantage Basic Provisioning with Lenovo ADS and Windows AutoPilot

Basic Provisioning with Lenovo ADS and Windows AutoPilot

Basic Provisioning with Lenovo ADS and Windows AutoPilot Think Deployment Resources Image Storage and Recovery with

Think Deployment Resources

Image Storage and Recovery with Lenovo Cloud Deploy

Image Storage and Recovery with Lenovo Cloud Deploy Full Provisioning with Key EMM Partnerships 2019 Lenovo

Full Provisioning with Key EMM Partnerships

with Lenovo Cloud Deploy Full Provisioning with Key EMM Partnerships 2019 Lenovo Internal. All rights reserved.

2019 Lenovo Internal. All rights reserved.

BACK

The preferred brand

1st LENOVO
1st
LENOVO
2nd HP
2nd
HP
3rd Dell 4th Acer
3rd
Dell
4th
Acer
4th Asus
4th
Asus
6th Microsoft 7th Apple
6th
Microsoft
7th
Apple
8th Razer
8th
Razer
9th MSI 9th Samsung
9th
MSI
9th
Samsung
6th Microsoft 7th Apple 8th Razer 9th MSI 9th Samsung 2018 Lenovo Internal. All rights reserved.
6th Microsoft 7th Apple 8th Razer 9th MSI 9th Samsung 2018 Lenovo Internal. All rights reserved.

2018 Lenovo Internal. All rights reserved.

TOTAL SCORE 86/100
TOTAL SCORE
86/100

REVIEWS

38/40

DESIGN

13/15

SUPPORT

14/20

INNOVATION

7/10

VALUE & SELECTION

14/15

Lenovo Crowned LAPTOP Magazine’s #1 Laptop Brand – 2 years in a row!

LAPTOP Magazine’s #1 Laptop Brand – 2 years in a row! Lenovo takes first place again

Lenovo takes first place again this year, on the strength of the company's fantastic product lineup. From the beautiful ThinkPad X1 Carbon, which was the only product to get a perfect, 5-star review in the past year, to the versatile Yoga 920, Lenovo's laptops earned the most Editors' Choice awards of any brand. And a full 53 percent of the company's laptops scored 4 or higher.

Source: LAPTOP, April 20, 2018

16 16

The restless innovator

The restless innovator World’s 1 s t Tablet with Projector & 18 hrs Battery World’s 1

World’s 1 st Tablet with Projector & 18 hrs Battery

1 s t Tablet with Projector & 18 hrs Battery World’s 1 s t Daydream All-in-one

World’s 1 st Daydream All-in-one headset announced

World’s 1 s t Daydream All-in-one headset announced Star Wars: Jedi Challenges Long Term Partnership with

Star Wars: Jedi Challenges

Long Term Partnership with Disney

 

More

2013/4

2017

2017

announcements on

 

the way…

2017 2017 announcements on   the way… 2012 2016 World’s 1 s t Convertible World’s 1

2012

2017 2017 announcements on   the way… 2012 2016 World’s 1 s t Convertible World’s 1
2017 2017 announcements on   the way… 2012 2016 World’s 1 s t Convertible World’s 1

2016

2017 announcements on   the way… 2012 2016 World’s 1 s t Convertible World’s 1 s

World’s 1 st Convertible

  the way… 2012 2016 World’s 1 s t Convertible World’s 1 s t Smartphone with

World’s 1 st Smartphone with Tango announced

World’s 1 s t Smartphone with Tango announced 2018 Lenovo Internal. All rights reserved. 2017 Lenovo
World’s 1 s t Smartphone with Tango announced 2018 Lenovo Internal. All rights reserved. 2017 Lenovo

2018 Lenovo Internal. All rights reserved.

Tango announced 2018 Lenovo Internal. All rights reserved. 2017 Lenovo Explorer Announced 2018 Yoga Book C930
Tango announced 2018 Lenovo Internal. All rights reserved. 2017 Lenovo Explorer Announced 2018 Yoga Book C930
Tango announced 2018 Lenovo Internal. All rights reserved. 2017 Lenovo Explorer Announced 2018 Yoga Book C930

2017

Lenovo Explorer Announced

All rights reserved. 2017 Lenovo Explorer Announced 2018 Yoga Book C930 | World’s first dual screen

2018

Yoga Book C930 | World’s first dual screen E Ink display Yoga C930 | World’s first PC with rotating sound bar

2018 Yoga Book C930 | World’s first dual screen E Ink display Yoga C930 | World’s

17

The Winner of innovation awards

The Winner of innovation awards Lenovo Yoga C930 Lenovo Yoga Chromebook Lenovo C330 Chromebook Lenovo Yoga
Lenovo Yoga C930 Lenovo Yoga Chromebook
Lenovo Yoga C930
Lenovo Yoga Chromebook
innovation awards Lenovo Yoga C930 Lenovo Yoga Chromebook Lenovo C330 Chromebook Lenovo Yoga Book C930 Lenovo

Lenovo C330 Chromebook

Yoga C930 Lenovo Yoga Chromebook Lenovo C330 Chromebook Lenovo Yoga Book C930 Lenovo Smart Display Lenovo

Lenovo Yoga Book C930

Yoga Chromebook Lenovo C330 Chromebook Lenovo Yoga Book C930 Lenovo Smart Display Lenovo Yoga C630 WOS

Lenovo Smart Display

Lenovo Yoga C630 WOS

43 AWARDS

IFA 2018

Lenovo Smart Clock with Lenovo Legion Y740 Lenovo Smart Display the Google Assistant Lenovo Yoga
Lenovo Smart Clock with
Lenovo Legion Y740
Lenovo Smart Display
the Google Assistant
Lenovo Yoga A940
Lenovo Yoga S940
Lenovo Smart Tab M10
with Amazon Alexa
75 AWARDS
CES 2019

2018 Lenovo Confidential. All rights reserved.

18

COMMERCIAL AR

COMMERCIAL AR

COMMERCIAL AR
COMMERCIAL AR
Device as a Service www.lenovo.com

Device as a Service

Device as a Service www.lenovo.com
Device as a Service www.lenovo.com

www.lenovo.com

Device as a Service and the move to a consumption model

Lenovo DaaS provides a fully-managed consumption model combining hardware, services & software into a single, configurable solution for an affordable monthly fee.

Take a holistic view of the business benefits…

DEVICE USERS

• Multiple work platforms

• Right tool for the job

• Access anywhere, anytime

• Support when and where they need it

IT

Optimize lifecycles

Reduce ITO costs

Increase CSAT

Security and compliance

2018 Lenovo Internal. All rights reserved.

BUSINESS

Reduce risk

Employer of choice

Business agility

Staff productivity

Analytics

FINANCE

Free up internal resources

Free up cash flow

Cost predictability

Flexibility

DaaS offers full support throughout the device lifecycle

1 1. PLAN • Assessment
1 1. PLAN
• Assessment

Discovery

Design Future State

Persona Modelling

Refresh Planning

6 4 RETIRE • Packaging
6 4
RETIRE
• Packaging

Logistics

Data Wipe

Recycling/Disposal

5 4
5 4

MANAGE

Onsite Field Services

Security & Compliance

Asset Inventory and Management

Application Updates

2018 Lenovo Internal. All rights reserved.

Updates 2018 Lenovo Internal. All rights reserved. 2 2. CONFIGURE • Image and Application Load •

2 2. CONFIGURE

Image and Application Load

Custom BIOS Settings

Over Packing Services

Labeling and Tagging

Etching, RFID

3
3

DEPLOY

Device Deployment

Concierge / Tech Desk

Data Migration

Managed Services

4
4

4. SUPPORT

Warranty Support

Accidental Damage Protection

Keep Your Drive

Premier Support

 1
1

Lenovo Discovery and Planning Services:

Choose the right device for the right user

Discovery and Planning Services: Choose the right device for the right use r 2018 Lenovo Internal.

2018 Lenovo Internal. All rights reserved.

Discovery and Planning Services: Choose the right device for the right use r 2018 Lenovo Internal.
 2
2

Lenovo Configuration Services:

Get full lifecycle management through Lenovo Services

Image Load, System Setting, Asset Tag, Packaging

COMPETITIVE PRICING

COMPETITIVE PRICING

SCALABLE FACILITY WITH HIGH VOLUME THROUGHPUTSystem Setting, Asset Tag, Packaging COMPETITIVE PRICING STOCK HOLDING, STAGED DEVELOPMENT, DISPATCH FACILITY PMO

STOCK HOLDING, STAGED DEVELOPMENT, DISPATCH FACILITY

STOCK HOLDING, STAGED DEVELOPMENT, DISPATCH FACILITY

PMO & END-TO-END SERVICE COORDINATION

PMO & END-TO-END SERVICE COORDINATION

2018 Lenovo Internal. All rights reserved.

Image Static Image Consulting Creation Application Installation OS & Driver Image Platform Installation
Image
Static Image
Consulting
Creation
Application
Installation
OS &
Driver
Image
Platform
Installation
Load
Migration
Asset
Image
Tagging
Image
Design
Updates
Automated
Provisioning
vPro
Image
Settings
Testing
Dynamic
BIOS
Image
Settings
Creation
Encryption &
Deployment
Security
Engineering
In-place
Deployment
Migration
Automation
End-user
Migration
Infrastructure
Zero-touch
Integration
Deployments
 3
3

Lenovo Deployment Services:

Get full lifecycle management through Lenovo Services

Plan, Deliver, Deploy, Deployment Support

PLAN Define the unique needs of your organization
PLAN
Define the unique
needs of your
organization

2018 Lenovo Internal. All rights reserved.

DELIVER

DELIVER

Logistics planning • Unload • Unpack • Inspect
Logistics planning
• Unload
• Unpack
• Inspect
DEPLOY Lenovo staff performs • Installation • Data migration • Applies settings
DEPLOY
Lenovo staff performs
• Installation
• Data migration
• Applies settings
SUPPORT

SUPPORT

On-site post installation support and end-user orientation
On-site post
installation support
and end-user
orientation
 4
4

Lenovo Asset Recovery Services:

Get full lifecycle management through Lenovo Services

Packaging, Shipping, Recycle, Document

PACKAGING Reverse logistics and packaging
PACKAGING
Reverse logistics and
packaging

2018 Lenovo Internal. All rights reserved.

SHIPPING Customer pick-up flat rate shipping back to our secure and audited facilities
SHIPPING
Customer pick-up flat
rate shipping back to
our secure and audited
facilities
REFURB / RECYCLE Receive fair market value for your refurbished, recycled, or donated hardware
REFURB /
RECYCLE
Receive fair market
value for your
refurbished, recycled, or
donated hardware
DOCUMENTATION (GDPR, R2, e-Stewards, DOD, NIST)

DOCUMENTATION

(GDPR, R2, e-Stewards, DOD, NIST)

Proper data destruction and environmental processing with legal documentation
Proper data destruction
and environmental
processing with legal
documentation

How Do We Protect You Across All Threats?

How Do We Protect You Across All Threats? How do I protect my Data? How do

How do I protect my Data?

How do I protect my Identity?

How do I protect my Data? How do I protect my Identity? • Intel Authenticate Multifactor
How do I protect my Data? How do I protect my Identity? • Intel Authenticate Multifactor

• Intel Authenticate Multifactor

• Match on Chip Fingerprint

• Windows Hello

• IR Camera

• Glance Presence & Gaze Detection

• ePrivacy

• OLDB (Online Data Backup)

• SED (Self-Encrypting Drives)

• BitLocker

Data Backup) • SED (Self-Encrypting Drives) • BitLocker How do I protect my Devices? • Trusted
Data Backup) • SED (Self-Encrypting Drives) • BitLocker How do I protect my Devices? • Trusted

How do I protect my Devices?

• Trusted Supplier List

• Transparent Supply Chain

• PSIRT & FIRST

• Packaging Security

How am I Protected Online?

• WiFi Security (Coronet)

• BufferZone (sandboxing)

• MobileIron

• Lenovo Unified Workspace

• Intel Identity Protection Technology with PKI (Public Key Infrastructure)

• Intel Software Guard Extensions (SGX)

A comprehensive end to end security approach

2018 Lenovo Internal. All rights reserved.

28

© IDC THANK YOU

© IDC

THANK

YOU

How the core of issue starts?

John Masud Parvez

CIO,

Hoan My Medical Corporation

Founder and President

Vietnam Social Health Revolution

of issue starts? John Masud Parvez CIO, Hoan My Medical Corporation Founder and President Vietnam Social

How the core of issue starts?

A

Case

Study

How the core of issue starts? A Case Study

Selection point

Selection point
Selection point

Selection point

Selection point
Selection point

Selection point

Selection point