1.

Use the chosen companies (3) and entertain the following questions below based on
your observation (visit) and encounter (interaction) with the salesperson.

Characteristics of Professionalism in the workplace .

Company 1 Bank of the Philippine Islands
Suggestion for Improvement/
Characteristics Actual Behavior Good Impact
Neat appearance
Proper Demeanor They are intimidating and not They should attend to their
approachable . They look so lazy customers with good service in a
and tired way of being polite and
approachable. They should not
forget to smile.
Reliable The work flow is slow because of They should minimize the time of
the long processing of documents processing of each documents
and not proper managing of they should also consider in
queueing. investing another digital
technology which can be a help in
processing the documents faster
Competent
Communicator
Good Phone
Etiquette
Poised *Doesn’t smile and make a proper *They must be humble and
eye contact to their customers customer service oriented so
clients may not feel unhappy
*The guard don’t even welcome
us
*need to be more respectful to
the customer
Ethical
Organized The flow of design per They should consider in adding
transanction is really bad . you new desks and separate the
need to go through regular line transaction for simple inquiries
for simple inquiry which is not time consuming
Accountable
 Company 2 Home Credit
Suggestion for Improvement/
Characteristics Actual Behavior Good Impact
Neat appearance
Proper Demeanor
Reliable
Competent
Communicator
Good Phone
Etiquette
Poised Doesn’t smile when we ask few
question about some
Ethical
Organized Uncomfortable area too small for
few customers
Accountable
 Company 3 PCexpress
Suggestion for Improvement/
Characteristics Actual Behavior Good Impact
Neat appearance
Proper Demeanor
Reliable
Competent
Communicator
Good Phone
Etiquette
Poised Doesn’t smile and make a proper He needs to smile more to have
eye contact to their customers good impression to the customer
Ethical
Organized
Accountable
 2. Give the needed, necessary, most relevant skills and training for the following.

COMPANY POSITION SKILLS AND RESULT

TRAININGS

3. Each member should share those learnings he/she had experienced during the
observation. (1 page each member)

Student:
Lessons Learned:
Values:
Comments for the activity:
Comments for the subject:

These are all in paragraph form.

Template is prepared for you to have a uniform format .
Minimum of 10 pages better if your team would come up with more than 10 pages (term paper)
Never forget to take some photos for documentation purposes.
Enjoy your mini fieldtrip . EXPERIENCE / ACTUAL could contribute a lot on your future career.
Good luck everyone and have a safe sojourn. Take care please. ( don’t forget to pray first ).