Customer Experience Review

Location: Huế 213 Ng Văn Cừ

Time: 1:00 PM

Friendly Employees K
Positive Attitude & Energy 2
Product & Menu Knowledge 2
Employee Communication and Engagement 2
Customer Farewell 3
Service Speed L
Prompt Greeting & service 2
Serve accurate order 2
Customers Receive 100% Attention 1
Delivery concept 1
Food Quality K
Food Appearance/Freshness/Tasty method 1
Overall beverage Quality 2
Order available/Out of stock 3
Comfort/Atmosphere J
Restaurant Temperature/Music/Comfortable seat 3
POP Materials/Merchandisers/Lighting/Dining Room 3
Cleanliness K
Employee Appearance/Uniform 2
Final Spicy Appearance/Neatness tablewares 2
Outside Appearance/Dining Room/Beverage bar/Restrooms 1
Exterior/ Interior 3
Value L
Pricing 2
Promotions 1
Up selling/Tax/Payment 1
Overall Rating: K
Previous: Current:
Number of Surveys:
CRS Score:

Assessment & Photos:

. Visible location/ making traffic in-door & 3rd parties delivery
. Comfortable ambience/ Need to improve pest control
. Bland taste/ appreance is fine/ Need to consider food display
. Friendly staffs/ speedy service (need to improve when take away/delivery)
. Promotion: from staff that annouced the promotion but after launching date still haven't
received the material gift for customer & blind info
. Visible location/ making traffic in-door & 3rd parties delivery
. Comfortable ambience/ Need to improve pest control
. Bland taste/ appreance is fine/ Need to consider food display
. Friendly staffs/ speedy service (need to improve when take away/delivery)
. Promotion: from staff that annouced the promotion but after launching date still haven't
received the material gift for customer & blind info
 Customer Experience Review

Location: Phở 207 Phạm Ngũ Lão

Time: 7:30 PM

Friendly Employees L
Positive Attitude & Energy 2
Product & Menu Knowledge 1
Employee Communication and Engagement 1
Customer Farewell 1
Service Speed L
Prompt Greeting & service 1
Serve accurate order 2
Customers Receive 100% Attention 1
Delivery concept 2
Food Quality K
Food Appearance/Freshness/Tasty method 3
Overall beverage Quality 2
Order available/Out of stock 2
Comfort/Atmosphere K
Restaurant Temperature/Music/Comfortable seat 2
POP Materials/Merchandisers/Lighting/Dining Room 2
Cleanliness K
Employee Appearance/Uniform 2
Final Spicy Appearance/Neatness tablewares 3
Outside Appearance/Dining Room/Beverage bar/Restrooms 2
Exterior/ Interior 2
Value L
Pricing 2
Promotions 1
Up selling/Tax/Payment 1
Overall Rating: L
Previous: Current:
Number of Surveys:
CRS Score:

Assessment & Photos:

. Potential location/ can make traffic in-door & 3rd parties delivery
. Ambience: slow
. Good taste/ appreance is fine
. Leader spend in the kitchen all the time/ coming food speed is fine
. Staff: need to upgrade energy & team work
. Produtive: need a bit English communication/ saw 2 travel group but only 1 girl show service &
properly took almost 30 mins/ group for ordering)
. Potential location/ can make traffic in-door & 3rd parties delivery
. Ambience: slow
. Good taste/ appreance is fine
. Leader spend in the kitchen all the time/ coming food speed is fine
. Staff: need to upgrade energy & team work
. Produtive: need a bit English communication/ saw 2 travel group but only 1 girl show service &
properly took almost 30 mins/ group for ordering)
 Customer Experience Review

Location: Huế + Phở Ng Hữu Thọ

Time: 1:00 PM

Friendly Employees K
Positive Attitude & Energy 1
Product & Menu Knowledge 2
Employee Communication and Engagement 2
Customer Farewell 3
Service Speed L
Prompt Greeting & service 2
Serve accurate order 2
Customers Receive 100% Attention 1
Delivery concept 1
Food Quality K
Food Appearance/Freshness/Tasty method 1
Overall beverage Quality 2
Order available/Out of stock 3
Comfort/Atmosphere J
Restaurant Temperature/Music/Comfortable seat 3
POP Materials/Merchandisers/Lighting/Dining Room 3
Cleanliness K
Employee Appearance/Uniform 2
Final Spicy Appearance/Neatness tablewares 2
Outside Appearance/Dining Room/Beverage bar/Restrooms 1
Exterior/ Interior 3
Value L
Pricing 2
Promotions 1
Up selling/Tax/Payment 1
Overall Rating: K
Previous: Current:
Number of Surveys:
CRS Score:

Assessment & Photos:

. Visible location/ one way street/ potential area
. Huế is better taste than Huế NVC
. Friendly staffs/ speedy service (need to improve when take away/delivery)
. Staffs: slow, need to show more energy & friendly
. Payment: need to ask for the reciept
. Visible location/ one way street/ potential area
. Huế is better taste than Huế NVC
. Friendly staffs/ speedy service (need to improve when take away/delivery)
. Staffs: slow, need to show more energy & friendly
. Payment: need to ask for the reciept
 Customer Experience Review

Location: Huế + Phở 80 Đồng Khởi

Time: 7:00 PM & 11:10 AM

Friendly Employees L
Positive Attitude & Energy 2
Product & Menu Knowledge 2
Employee Communication and Engagement 1
Customer Farewell 2
Service Speed L
Prompt Greeting & service 1
Serve accurate order 2
Customers Receive 100% Attention 1
Delivery concept 1
Food Quality K
Food Appearance/Freshness/Tasty method 3
Overall beverage Quality 2
Order available/Out of stock 2
Comfort/Atmosphere J
Restaurant Temperature/Music/Comfortable seat 3
POP Materials/Merchandisers/Lighting/Dining Room 3
Cleanliness J
Employee Appearance/Uniform 2
Final Spicy Appearance/Neatness tablewares 3
Outside Appearance/Dining Room/Beverage bar/Restrooms 3
Exterior/ Interior 3
Value L
Pricing 2
Promotions 2
Up selling/Tax/Payment 1
Overall Rating: K
Previous: Current:
Number of Surveys:
CRS Score:

Assessment & Photos:

. Visible & nice location/ making good lunch in-door
. Not comfortale parking/ security
. Staffs need to improve productivities and engagement
. Great Bánh Mì: no staff take care but still receiving online order?
 Customer Experience Review

Location: Phở 7 Cao Thắng

Time: 6:30 PM

Friendly Employees J
Positive Attitude & Energy 3
Product & Menu Knowledge 3
Employee Communication and Engagement 3
Customer Farewell 2
Service Speed J
Prompt Greeting & service 3
Serve accurate order 3
Customers Receive 100% Attention 3
Delivery concept 1
Food Quality J
Food Appearance/Freshness/Tasty method 3
Overall beverage Quality 2
Order available/Out of stock 3
Comfort/Atmosphere K
Restaurant Temperature/Music/Comfortable seat 2
POP Materials/Merchandisers/Lighting/Dining Room 2
Cleanliness J
Employee Appearance/Uniform 3
Final Spicy Appearance/Neatness tablewares 3
Outside Appearance/Dining Room/Beverage bar/Restrooms 2
Exterior/ Interior 3
Value K
Pricing 3
Promotions 2
Up selling/Tax/Payment 2
Overall Rating: J
Previous: Current:
Number of Surveys:
CRS Score:

Assessment & Photos:

. Potential location/ making traffic in-door & 3rd parties delivery
. Comfortable ambience
. Better taste/ appreance is fine
. Polite staffs/ knowledge in English
. Speedy service (need to improve when take away/delivery)
. Potential location/ making traffic in-door & 3rd parties delivery
. Comfortable ambience
. Better taste/ appreance is fine
. Polite staffs/ knowledge in English
. Speedy service (need to improve when take away/delivery)
 Customer Experience Review

Location: Huế 240 Ng Tri Phương

Time: 12:05 PM

Friendly Employees L
Positive Attitude & Energy 1
Product & Menu Knowledge 1
Employee Communication and Engagement 1
Customer Farewell 1
Service Speed L
Prompt Greeting & service 1
Serve accurate order 2
Customers Receive 100% Attention 1
Delivery concept 1
Food Quality L
Food Appearance/Freshness/Tasty method 1
Overall beverage Quality 2
Order available/Out of stock 1
Comfort/Atmosphere L
Restaurant Temperature/Music/Comfortable seat 1
POP Materials/Merchandisers/Lighting/Dining Room 1
Cleanliness L
Employee Appearance/Uniform 1
Final Spicy Appearance/Neatness tablewares 1
Outside Appearance/Dining Room/Beverage bar/Restrooms 1
Exterior/ Interior 1
Value L
Pricing 2
Promotions 1
Up selling/Tax/Payment 1
Overall Rating: L
Previous: Current:
Number of Surveys:
CRS Score:

Assessment & Photos:

. WARNING RESTAURANT about food poisoned
. No pest control
. Local area/ Not comfortable ambience/ Not clean
. Staffs: slow, need to prepare working knowledge/ low speed
. Out of product: no rice at lunch
. WARNING RESTAURANT about food poisoned
. No pest control
. Local area/ Not comfortable ambience/ Not clean
. Staffs: slow, need to prepare working knowledge/ low speed
. Out of product: no rice at lunch
 Customer Experience Review

Location: Huế 201 Đề Thám

Time: 4:05 PM

Friendly Employees L
Positive Attitude & Energy 1
Product & Menu Knowledge 1
Employee Communication and Engagement 1
Customer Farewell 2
Service Speed L
Prompt Greeting & service 2
Serve accurate order 2
Customers Receive 100% Attention 1
Delivery concept 1
Food Quality L
Food Appearance/Freshness/Tasty method 2
Overall beverage Quality 2
Order available/Out of stock 1
Comfort/Atmosphere L
Restaurant Temperature/Music/Comfortable seat 2
POP Materials/Merchandisers/Lighting/Dining Room 1
Cleanliness L
Employee Appearance/Uniform 1
Final Spicy Appearance/Neatness tablewares 2
Outside Appearance/Dining Room/Beverage bar/Restrooms 2
Exterior/ Interior 2
Value L
Pricing 2
Promotions 2
Up selling/Tax/Payment 1
Overall Rating: L
Previous: Current:
Number of Surveys:
CRS Score:

Assessment & Photos:

. Potential location to market
. Not comfortable ambience/ counter make noise
. No kitchen/ Delivery ready food
. Staffs need to upgrade knowledge/ low productivity
. Out of stock during operation/ Customer complain
. Potential location to market
. Not comfortable ambience/ counter make noise
. No kitchen/ Delivery ready food
. Staffs need to upgrade knowledge/ low productivity
. Out of stock during operation/ Customer complain
 Customer Experience Review

Location: Huế + Phở 58 Phan Bội Châu

Time: 3:20 PM

Friendly Employees J
Positive Attitude & Energy 2
Product & Menu Knowledge 2
Employee Communication and Engagement 3
Customer Farewell 3
Service Speed J
Prompt Greeting & service 3
Serve accurate order 3
Customers Receive 100% Attention 3
Delivery concept 2
Food Quality K
Food Appearance/Freshness/Tasty method 2
Overall beverage Quality 2
Order available/Out of stock 2
Comfort/Atmosphere J
Restaurant Temperature/Music/Comfortable seat 3
POP Materials/Merchandisers/Lighting/Dining Room 3
Cleanliness J
Employee Appearance/Uniform 3
Final Spicy Appearance/Neatness tablewares 2
Outside Appearance/Dining Room/Beverage bar/Restrooms 3
Exterior/ Interior 3
Value L
Pricing 2
Promotions 2
Up selling/Tax/Payment 1
Overall Rating: J
Previous: Current:
Number of Surveys:
CRS Score:

Assessment & Photos:

. Nice location & conept/ making traffic in-door & 3rd parties delivery
. Comfortable ambience/ better menu using
. Low speed for take away
. Staffs are hard working
. Leader
. Nice location & conept/ making traffic in-door & 3rd parties delivery
. Comfortable ambience/ better menu using
. Low speed for take away
. Staffs are hard working
. Leader