KPIs:
Current
KPIs
Placement of vehicle on time
Pitstop waiting time
Average Pitstop waiting time
Adherence to auto allocation
POD Uploaded by pilots
Hard copy to be sent to POD
cell along with PFN within 72
hours of reciept of POD
Pilot Utilization
Detention
Deviation from the master in
cashbook
Pilot returning home
Satisfaction
Unscheduled Stoppages
Node addition
a. Before unloading
b. After unloading
c. After loading
Metrics Target
Status
Q1-90%, Q2-95%, Q3-97%,
% vehicles placed on time
Q4-100%
Q1- 75%, Q2-85%, Q3-85%,
% changeover done < 10 mins
Q4-85%
Average wait time per vehicle Average waiting time < hours
Q1-TPS>95%, MPS>85%
Q2 - TPS>97%, MPS>90%
% adherence to auto allocation
Q3 - TPS>95%, MPS>75%
Q2 - TPS>95%, MPS>80%
% POD uploaded by pilots 100%
% POD sent within 3 days from the
100%
reciept of POD at the PS
Increase in quarter on quarter
Kms / pilot / month utilization by 7.5% from Dec
17 baseline
% cases of CWH detention less Q1-70%, Q2-75%, Q3-80%,
than 12 hours Q4-85%
Q1-Reduce by 5%, Q2-Reduce
%deviation from master by 10%, Q3- Reduce by 15%,
Q4 - Reduce by 20%
% pilots returning home in 24 Q1- 65%, Q2-75%, Q3-80%,
hours Q4-85%
Q1- 80%, Q2-85%, Q3-90%,
% Satisfaction score
Q4-95%
UNS / Hop Q1<1.3, Q2<1, Q3<0.5, Q4<0.5
Industrial Q1- 8%, Q2 - 7.5%,
No. of manual additions
Q3 - 7%, Q4- 6.5%
 Role of a PSE

Role Responsibility Task to be performed

Ensure 100% Placement assurance
with all mandatory checks in place
Placement & Ensure 100% PSWT Compliance with
Changeover all mandatory checks in Place
Ensure >95% Auto allocation in all
vehicles to be dispatched
Ensure 100% collection and dispatch
POD
of hard copies of POD to POD cell
1. Planning for pilots by checking upcoming and pending
placements and changeover
2. Giving trip advance and trip closure
3. Trip verification by checking the documents
4. Check fuel requirement in the vehicle (Shown in
Changeover tab) and instruct the outgoing pilot
5. Escalate issues (if any) related to vehicle/asset via
ticket to respective stakeholders
6. Note down details of delayed changeover or
placement with reasons in Shift handover report/Prime
Panel
Create PFN for all trips closed in one's shift

Ensure zero duty not accepted cases

Pilot Indiscipline
Ensure all Pilot actions to be initated
at Pilot's end
Ensure 100% adherence to master
Cost
expenses

Metrics: -
1. Service-level agreement (SLA)-
A service-level agreement (SLA) is a commitment between a service provider and a client. In our case the
aspect of service is Turnaround time (TAT).

Turnaround time is the time interval from the time the vehicle leaves the client warehouse (CWH) after
loading to the time it enters its destination for unloading. For example, it is 30hrs for Delhi to Mumbai.

SLA is measured on the percentage of promised service levels achieved and delivered to the client in a
period e.g. week, month, year etc. It is calculated based on cumulative performance data of all trip TATs
(achieved versus promised to client).

SLAs are important to meet customer expectations and define the circumstances under which they are
not liable for outages or performance issues. Which will help to build trust.

Overall SLA is a combination of Sectional TAT’s, Pitstop Wait time (PSWT) and UNS.

Sectional TAT- It is the time taken to travel from one Pitstop to another Pitstop. The target sectional TAT
also depends upon the type of vehicle. For eg. TPNP1-GTYP1 for 22ft is 9hrs whereas for 32ft is 10hrs.
Sectional TAT is impacted by unscheduled stoppage (UNS) done by pilots.

UNS- Any stoppage which is not defined by system is considered under UNS. Stoppage at Toll, border and
fuel pump are defined by system and will not be considered under UNS.
 𝑆𝑢𝑚 𝑜𝑓 𝑎𝑙𝑙 𝑢𝑛𝑠𝑐ℎ𝑒𝑑𝑢𝑙𝑒 𝑡𝑖𝑚𝑒
UNS= 𝑁𝑜. 𝑜𝑓 𝑢𝑛𝑠𝑐ℎ𝑒𝑑𝑢𝑙𝑒𝑑 𝑠𝑡𝑜𝑝𝑝𝑎𝑔𝑒

Pitstop Waiting- Two metrics are used to measure this performance-

1. % compliance to PS waiting time (% changeover done within 10 mins).

2. Average PS waiting time.

For example: - Suppose at TPNP1- 50 vehicles are released in 5 minutes, 10 in 8 minutes, 5 in 10 minutes,
15 in 12 minutes, 10 in 20 minutes, 5 in 30 minutes and 5 in 50 minutes.
𝑁𝑜 𝑜𝑓 𝑐ℎ𝑎𝑛𝑔𝑒𝑜𝑣𝑒𝑟 𝑤𝑖𝑡ℎ𝑖𝑛 10 𝑚𝑖𝑛𝑢𝑡𝑒𝑠 65
Hence, PSWT= ∗ 100 %= *100%= 65%
𝑇𝑜𝑡𝑎𝑙 𝑛𝑜 𝑜𝑓 𝑐ℎ𝑎𝑛𝑔𝑒𝑜𝑣𝑒𝑟𝑠 100

𝑇𝑜𝑡𝑎𝑙 𝑡𝑖𝑚𝑒 𝑡𝑎𝑘𝑒𝑛 𝑡𝑜 𝑟𝑒𝑙𝑒𝑎𝑠𝑒 𝑣𝑒ℎ𝑖𝑐𝑙𝑒𝑠

Avg. PS waiting time=
𝑇𝑜𝑡𝑎𝑙 𝑛𝑜 𝑜𝑓 𝑐ℎ𝑎𝑛𝑔𝑒𝑜𝑣𝑒𝑟𝑠

50∗5+10∗8+5∗10+15∗12+10∗20+5∗30+5∗50 1160
= 50+10+5+15+10+5+5
= 100 = 11.6 min

PSW report-

Daily in 1st half we will get PSW report from prime-ops reports (prime-ops_reports@rivigo.com) on mail
with subject of the mail as PSW (previous day date) like PSW 25th October. We can see the overall
summary Zone/ Cluster/ Pitstop. In the excel file attached go to PITSTOP_STOPPAGE sheet, filter the data
according to Pitstop and update and analyze the reasons for all Non-Compliance cases.

2. Placement Assurance (PA)-

This is the percentage of total vehicles placed on-time at clients’ out of the total vehicles planned.

After a vehicle gets planned, it appears in the Placement assurance tab of Prime-Panel (PP) with all the
details for PS to act:

Vehicles must be departed from the PS as per the critical departure time shown in Prime Panel for on time
placement. On time placement is important because we are not the only organization in this field. If we
can’t provide them vehicle on time they can get it from other transporters. Hence, it will impact our
revenue.
If a planned vehicle is not in the condition to move or requires maintenance, the request can be generated
in the prime panel to revise the vehicle or revise the placement time accordingly. Reason for putting
revision request needs to be mentioned. As shown in below screenshot.

For a delayed placement, delay reason can be updated in the portal.

How PA is calculated?

Suppose there were 50 vehicles planned for placement in a day from HYDP1 and out of those 45 were
placed on time. 3 were delayed and 2 were not placed. Then,
𝑁𝑜. 𝑜𝑓 𝑣𝑒ℎ𝑖𝑐𝑙𝑒𝑠 𝑝𝑙𝑎𝑐𝑒𝑑 𝑜𝑛 𝑡𝑖𝑚𝑒 45
Placement Assurance (PA)= *100%= *100%= 90%
𝑇𝑜𝑡𝑎𝑙 𝑛𝑜.𝑜𝑓 𝑣𝑒ℎ𝑖𝑐𝑙𝑒𝑠 𝑃𝑙𝑎𝑛𝑛𝑒𝑑 50
PA report-

Daily morning by 8am we will get placement report from assurance team on mail with subject of the mail
as PLACEMENT REPORT (previous day date) like PLACEMENT REPORT 26-10-2018. We can see the overall
summary Zone/ Cluster/ Pitstop. In the excel file attached we can filter the data as per our Pitstop and
can analyze the reasons for delay and not placed.

3. Auto Allocation:
Q) What is Auto Allocation?

It is an effective process/ algorithm run using technology for allocating a pilot to the incoming vehicle at
a PS – Pilot scheduling linked to their pilot app. It tries to find best vehicle for every pilot and best pilot
every vehicle based on ETD and pilot availability

Q) What Purpose and importance of using AA?

We use AA process to make the operations scalable and automated, to ensure a discipline is maintained
in operations – equal opportunities to every pilot without partiality

Q) How is AA created?

AA is created at a PS and for every hop where a pilot changeover is required

Q) What is a hop?

Hop is a part of route sequence which is between 2 PS nodes or CWH and PS node where no changeover
happens - typically, same pilot will travel in the hop

Q) Why should we adhere to AA?

AA is an output of the logic in system which pilots are given duty with a logic and no manual intervention,
to ensure a discipline in operation and to make operations scalable. This is lower the dependency of
human on operations and give opportunity for field team to develop sustainable processes and peace

Q) When does AA happen?

AA happens when the ETD of the vehicle < 4.5 hrs

Q) When will AA happen for a placement vehicle?

AA will happen when vehicles is moved out of CWH (CWH out) and ETD of the vehicle < 4.5 hrs

Q) What is ETD and how it is calculated?

ETD is Expected Time of Departure. Typically, it is ETA (Expected Time of Arrival) + 10 mins (bench mark
for our PSWT)

Q) When does AA not happen and what to do in such cases?

• When there is no available pilot in rest bucket – PSE to check and control unavailability/access
flow as per pilot numbers
 • When CWH out not happened and ETA issue – Get the lat – long of cwh corrected and counsel
pilot to effectively use pilot app to do cwh out and scan e-way bill
• When Pilot states are not corrected regularly – ensure pilot action bucket is regularly monitored
• When a PS not in route sequence or had been added manually

Q) What is the Logic of AA?

Case 1: All home PS pilots and no adjacent hub pilots

A pilot whose rest is completed first will get duty first (FIFO after assigned rest is completed)

Case 2: All adjacent hub pilots

Pilots get AA as per FIFO of their adjacent PS rest complete to vehicles going towards their home PS

Case 3: both home PS pilots and adjacent PS hub pilots

Priority will be given to adjacent PS hub pilot to go back home in case his assigned rest is completed

Q) What is the priority order for AA?

Priority Order
Adjacent PS pilot in available bucket to go back to home
Arriving pilot whose rest will be completed before ETD of vehicle
Home PS pilot in available bucket
Home PS pilot in arriving
Home PS Pilot who completed assigned rest

Q) When is AA considered compliance?

It is considered when AA is adhered, and AA pilot is moved with vehicle

Q) How AA compliance% calculated?

𝑇𝑜𝑡𝑎𝑙 𝑣𝑒ℎ𝑖𝑐𝑙𝑒𝑠 𝑟𝑒𝑙𝑒𝑎𝑠𝑒𝑑 𝑏𝑦 𝑎 𝑃𝑆 𝑎𝑑ℎ𝑒𝑟𝑒𝑛𝑐𝑒 𝑡𝑜 𝐴𝐴
𝐴𝐴% = 𝑋 100
𝑇𝑜𝑡𝑎𝑙 𝑣𝑒ℎ𝑖𝑐𝑙𝑒𝑠 𝑟𝑒𝑙𝑒𝑎𝑠𝑒𝑠 𝑏𝑦 𝑎 𝑃𝑆 𝑖𝑛 𝑎 𝑑𝑎𝑦 (12 𝐴𝑀 − 11: 59 𝑃𝑀)
Q) How to check AA compliance % report?

We get AA report from Prime-ops report on daily basis. The same need to monitored for daily
improvement

Q) When will AA pilot to a vehicle freeze?

It will freeze before 30 mins of ETD of the vehicle. Blue color Auto indicates it is freeze
Q) How Often AA algorithm works and changes?

AA cycle runs once every 15 mins (timer indicated at top right corner of pilot management tab)

Q) What is deallocation?

Removing AA assigned pilot from the vehicle. It can be done by system in AA cycle or can be done manually

Q) What is harm in manual deallocation?

System shouldn’t be interfered with. If manual deallocation is happening and it is linked to pilot app, it
will change times or remove duty sent messages from pilot app and creates confusion to pilot and disturb
his attitude towards the technology and hence deallocation mustn’t be done to ensure positive culture in
a PS

Q) How to check how AA has worked for a pilot?

It can be checked using the RCA tab in prime panel and using pilot code with detailed reason mentioned
and change of pilot state done by system/a person in “Allotted by” column
 4. POD Collection:
Once the vehicle reaches destination, the pilot waits with the vehicle at CWH while the vehicle gets
unloaded. After the unloading is completed, the pilot:
• Must collect the proof of delivery (POD) and Upload it.
• Must wait for next instruction in Pilot app.
Once the pilot reaches the very first PS after unloading, the on-shift PSE needs to do the following
steps:
• Do the trip closure for the pilot
• Collect the POD from the pilot
• Upload the POD if not uploaded by pilot or it was rejected
• File POD at the PS and courier it to Finance at HO daily
POD Collection is important because without POD we will not be able to do the collection from client.
The field team should courier the POD as soon as they receive it because if we will hold it, it will block
our working capital. Working capital is the money available to fund a company's day-to-day operations.
KPI related to POD collection

1. POD to be uploaded by pilots- i.e. % POD uploaded by pilots

2. On time in full Hard copy POD to be sent to POD Cell- i.e. % POD sent within 3 days from
the receipt of POD at the PS
POD Report:

Daily we will get 2 reports from POD cell with subjects

1. Why Pod not upload by Pilot- Check the reason and train the pilot accordingly.
2. Hardcopy POD Pending Report- We can see the overall summary Zone/ Cluster/ Pitstop. In the excel
file attached go to Raw sheet, filter the data Pitstop wise and create PFN for the pending POD’s and
Dispatch the POD.
 5. Vehicle Utilization: -

It is the average distance covered by a vehicle in a month. (Kms/vehicle/month)

A general trip cycle of a vehicle is consisting of wait for load (WFL), Loading detention, on- trip and
Unloading detention. Wait for load is again consist of indent planning and time to reach client warehouse
(CWH).

On an average trip length is 1500km. The current/actual turnaround time (TAT) is 144hrs, breakup for the
same is shown below. Considering a month of 30 days. Hence, no. of hrs in a month is 24*30= 720hrs.
No. of trips a vehicle is covering in a month is 720/144= 5 trips.
Hence, current vehicle utilization is 5*1500= 7500 kms/vehicle/month.

The current TAT is 144hrs, but our target is 90hrs breakup for the same is shown below.
With a TAT of 90hrs, in a month a vehicle can have 720/90= 8 trips.
Hence, vehicle utilization target is 8*1500= 12000 kms/vehicle/month.
 6. Pilot Utilization
It is defined as the average distance covered by a pilot in a month (kms/pilot/month). There are 2 different
kinds of duties- Transit Duty and client warehouse (CWH) duty.

1. Transit Duty- The duty cycle for a transit duty is consist of on trip from home pitstop to away
pitstop, Away pitstop wait time, back trip from away pitstop to home pitstop and rest at home +
Duty not given (DNG).

Target: -

Considering 250km distance between Pitstops and an average speed of vehicle as 40km/hr. So, it will take
6hrs to reach from home PS to away PS. After that on an average away PS wait time is 2hrs. Again, return
trip from away PS to home PS will take 6 hrs. As the total time is 14hrs, pilot will get a rest of 12hrs and
considering Duty not given time as 4hrs, the total duty cycle of pilot is 30hrs and distance covered in a trip
is 500 km.

Considering a month of 30 days. Hence, no. of hrs in a month is 24*30= 720 hrs.
No. of duties a pilot can have in a month is 720/30= 21 duties.
Hence, Target Pilot utilization for Transit duty is 21*500= 10,500 kms/pilot/month.

Actual: -
The actual duty cycle of a pilot is 54 hrs. Breakup is shown below.
Actual no. of duties in a month by a pilot= 720/54= 11 duties.
Hence, Actual Pilot utilization for Transit duty is 11*500= 5,500 kms/pilot/month.
 2. Client warehouse (CWH) duty- The duty cycle for a client warehouse duty is consist of on trip from
home pitstop to CWH, Unloading and Loading detention, back trip from CWH to home pitstop and
rest at home + Duty not given (DNG).

Target: -

Considering 250km distance between Pitstop and CWH and an average speed of vehicle as 40km/hr. So,
it will take 6hrs to reach from home PS to CWH. After that considering an average unloading detention of
18hrs and loading detention of 18hrs. Again, return trip from CWH to home PS will take 6 hrs. As the total
time is 48hrs, pilot will get a rest of 18hrs and considering Duty not given time as 4hrs, the total duty cycle
of pilot is 70hrs and distance covered in a trip is 500 km.

Considering a month of 30 days and 4 days leave. Hence, no. of hrs available in a month is 24*26= 624
hrs.
No. of duties a pilot can have in a month is 624/70= 9 duties.
Hence, Target Pilot utilization for Client warehouse duty is 9*500=4,500 kms/pilot/month.

Actual: -
The actual duty cycle of a pilot is 100 hrs. Breakup is shown below.
Considering a month of 30 days and 4 days leave. Hence, no. of hrs available in a month is 24*26= 624
hrs.
No. of duties a pilot can have in a month is 624/100= 6 duties.
Hence, Actual Pilot utilization for Client warehouse duty is 6*500= 3,000 kms/pilot/month.

Overall Pilot Utilization Target: -

Out of total duties 60% duties are Transit duties and 40% duties are Client warehouse (CWH) duties.
Hence overall Pilot Utilization Target= 0.6*10,500 + 0.4*4,500= 8,100 kms/pilot/month.
7. Pilot Lifestyle:

Q) What are major factors to look out in pilot lifestyle?

The type of life a pilot is getting in Rivigo is pilot lifestyle. The factors to look at and problem solve are:
• Pilot wait time at home PS (before and after duty)
• Sectional TAT
• UNS
• Pilot wait time at adjacent PS
• CWH detention
• Total time for pilot to return home
Q) What should be the ideal wait time of pilot at Home PS?

Pilot should not wait for more than 30 mins in hub before or after duty end

Q) What should be the ideal wait time of pilot at adjacent PS?

Dist < 350KM and TAT < 10 hrs → 45 mins

Dist > 350KM and TAT < 10 hrs → 2 hrs

Dist > 350KM and TAT > 10 hrs → 6 hrs

TAT is Ideal TAT as defined by system and not the actual.

Q) What is home PS and adjacent PS for a pilot?

Home PS is the PS where pilot comes to duty from home. Adjacent PS is the one where pilot goes in duty
to next node

Q) What is before time wait time, adjacent PS wait time and After duty wait time?

8. Pilot Indiscipline:

Q) What is pilot indiscipline?

Any non-adherence to company policy or SOPs is an indiscipline

Q) What are the major parameters to check?

Using pilot app for
• Accepting duties on time (no DNA)
• Arriving at hub before scan time and scan the QR code (no LR)
• Going on to duty with AA vehicle
• Checking in accepting correct trip advance
 • Doing P2P in their mobile app
During trip
• UNS
• Over speeding
• Adherence to sectional TATs
• Delivery of good mileage
Q) What is penalty for indiscipline?

• For Late reporting more than 10 mins of scan time shown in their app – 230/- per instance
• For DNA: DNA hours of an instance = (No. of hours between first duty sent and first duty
accepted)
𝑇𝑜𝑡𝑎𝑙 ℎ𝑜𝑢𝑟𝑠 𝑜𝑓 𝑎𝑙𝑙 𝐷𝑁𝐴 𝑖𝑛𝑠𝑡𝑎𝑛𝑐𝑒𝑠 𝑝𝑒𝑟 𝑚𝑜𝑛𝑡ℎ 𝑝𝑒𝑛𝑎𝑙𝑡𝑦
𝑋 230 = /𝑚𝑜𝑛𝑡ℎ
6 𝑝𝑖𝑙𝑜𝑡

• Strong 1-1 counselling and issuing warning letters for UNS/Over speeding/any indiscipline sort

Q) What is DNA?

DNA is Duty Not Accepted – when pilot doesn’t accept duty within 60 mins of duty sent

Q) What is LR?

LR is Late reporting – when pilot scans after the PS scan given in pilot app

Q) What need to be done to control pilot indiscipline?

Continuous pilot engagement and explaining pilot business picture, effect/loss of indiscipline to self and
company will control the pilot indiscipline

Q) What need to be done to improve pilot engagement?

Have a healthy and positive 1-1 pilot conversation in every shift, listen to their issues and problem solve
Aim for regular Pilot Sabha, celebrating any good news in pilot lifestyle
Daily 1-1 pilot discussion by every PSE in shift major topics
Discussion need to be with data backed up and with examples
• Pilot Irregularity
• Over speeding, safe distance driving and Safety on trip
• UNS and sectional TATs
• DNA/LR/Cashbook debits
• Usage of pilot app - chat box and all
• POD upload
• P2P to be done by pilot
• Seal and hidden lock checks
• Rivigo Shiksha (scholarships)
• Queries on any pilot policies
• Pilot app usage
Unavailability:

The allowed unavailability depends upon no. of days pilot was available in a month.

Available days in a month Paid unavailability allowed per month

0-3 0 Days
4-7 1 Day – 24 Hours
8-14 2 Days – 48 Hours
15-21 3 Days - 72 Hours
>21 4 Days – 96 Hours

Allowed unavailability in a month is 4 days, but this is subject to approval. Pilots can apply leaves via
Pilot App, Leaves will be automatically approved till the unavailability reaches 13%.

Q) why system approved unavailability is 13%?

As allowed unavailability in a month is 4 days. Considering a month of 30 days.

4
Hence unavailability= 30*100%= 13%.

Q) If unavailability is 13% and a pilot needs emergency leave what he should do?
Unavailability above 13% can be approved by CLM/TL.
Q) If a pilot takes no leaves or less than allowed leaves will he get extra pay?
No extra payment for leaves not taken since 24000 is for 30 days.

Q) What if a pilot takes more leaves than allowed ones?

Payout will be deducted for any extra leave apart from allowed one.
Pilot APP:
APP designed for the convenience of both Pilot and PSE.
• No typing effort
• No need to read anything (symbols are there)
There are 4 tabs available in pilot app as shown below

1. Duty: - In duty tab following things will occur in the given order
 2. Performance- In this tab pilots can check following
a) Previous Trip Details
b) Trip performance (TAT, kms, Mileage, UNS)
c) Detention and Trip closure details

3. Notification- Any new notification can be checked here

4. Pilot profile- In this tab pilots can check following

a) Bonus
b) Pilot Payout- To check Payout details
c) Pilot Policies- Pilots can see various Rivigo pilot policies on his Pilot App
d) Unavailability- To apply leave
e) Change Language

Apart from this by clicking on the HELP tab pilot can open Chat bot
Where they can raise quires related to any issue. Chat bot helps pilots to get quicker responses to their
issues without dialling helpline number.
Pilot Payout

Payout – 24,000 – for 30 days

• Lot 1: Rs. 17, 600 / Month – based on attendance for the month & duties accepted on time on
pilot app
• Lot 2: Rs. 6,400 / Month - based on attendance

CWH detention allowance – only on reefer & industrial

• Unloading - every wait hour at CWH will be paid at the rate of rs.20 /hour.
• Loading detention - every wait hour at CWH will be paid at the rate of Rs. 10 /hour
• Double pilot – Rs. 10 & Rs 5 respectively

Payout – cycle & factors included

• First lot Payout – 17600 – 21st of previous month to 20th current month
• Second lot Payout – 6400 - 21st of previous month to 20th current month
• Food allowance - 1st of the previous month to trips closed till 30th of the previous month
• First lot Payout – 17600 – attendance + toolkit (if any) +uniform (if any) +accident (if any)
+cashbook (if any) + aarogya + PERF + irresponsibility (if any)
• Second lot Payout – 6400 – attendance considered (payed on pro- rata basis) + food
(detention)allowance
Insurance: -

1. Below insurance are provided by Rivigo

Pilot Health /Life

Aarogya Mediclaim- 2 Lakh Group term life insurance - Group Personal Accident -2
People included in the 4 Lakh Lakh
policy pilot + wife+2 Applicable on all cases ! – Applicable on only
children except suicide accidental cases !

2. Other Insurance’s that pilot can enroll

i. PMJJBY- Pradhan Mantri Jeevan Jyoti Bima Yojana- 2 Lakh- Life
insurance (death due to any reason)
ii. PMSBY- Pradhan Mantri Suraksha Bima Yojana-2 Lakh- Accidental
insurance (only accident cases)
Both are government run schemes and it is pilot’s responsibility to take these schemes.

PERF- Pilot Emergency Relief Fund

• Fund created by all members of rivigo family
• Unfortunately, if a pilot dies in an accident while driving our vehicle, then their family will be
given a financial help of up to 5 Lakh rupees,
• Donation Amount – Pilot – Rs. 250 /Month, Others in rivigo family (staff) – 1 Day salary /Rivigo –
also puts a share (same as collected from staff)
 RIVIGO Leadership Principles (RLPs)

Ownership
I am an owner. Not an employee. I act on behalf of the entire company.

Hire better people

I hire people better than myself. I mentor and coach to make them better.

Technology Obsession
I use technology to solve problems. I always ask how technology can bring efficiency or reduce effort in
whatever I do.

Data Driven
I like to get into depth. I like to measure everything through numbers and believe it is the only source of
truth.

Boundless energy
I deeply connect with my source of energy every day and bring that energy to everything I do in life.

Think big
I think big. I think bold. I don’t say no to challenges and don't fear failures.

1% improvement everyday
I constantly better myself and my work every day. I believe in learning from mistakes to ensure I do not
repeat them.

Respectfully disagree and commit

I respectfully challenge the decisions of my team members when I have a better solution.

Frugality
I am sensitive to wastage and inefficiency. I don’t overspend. I am resourceful.

SAY/DO = 100%
I do what I say. Not less. It helps me build a cycle of trust with everyone around me.