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SIX SIGMA AWARENESS TRAINING

INTRODUCTION
Six Sigma is a rigorous and disciplined methodology that uses data and statistical analysis to measure
and improve a company's operational performance by identifying and eliminating "defects" in
manufacturing and service-related processes. Commonly defined as 3.4 defects per million opportunities,
Six Sigma can be defined and understood at three distinct levels: metric, methodology and philosophy
Many of the tools used for Six Sigma have proved useful in conjunction with TQM and other process
improvement methodologies. While some of the tools are new to process improvement activities, it is
important to note that Six Sigma provides a new way to use existing tools. It is the combination of tools
and the way they are employed that gives Six Sigma its competitive advantage.

Results
Six sigma is about results. It is a customer-centered, systematic, data-driven way of doing things better.
Six sigma develops people, and puts tools and responsibility into their hands, It empowers and encourages
them to make useful changes.

Attacks Waste
Six sigma attacks waste through projects that support organization goals. Projects, not training while
they are doing their first project, but the training is only a means to an end. If you do real six sigma,
rather than one of the many “sorta-six sigmas”, and do it right, it will dependably produce large gains.

Improves and Reduces

Six sigma applies to business process improvement, production process improvement, and to product
design improvement. It works in finance, marketing, HR, sales, production, design, supply chain
management, and all other parts of an organization. It routinely increases customer satisfaction, reduces
cycle times, reduces errors, reduces production costs, and increases revenue.

Opportunity
How big is your opportunity? In most organizations, it is huge. Think of everything your organization
has to “inspect”, or review. Think of everything that gets done over, the costs of correcting errors that
escape to your customers, and the cost of excessive cycle times. These are all waste. Well-run organizations
frequently have “quality costs” as high as 35% of total cost.

“Be a yardstick of Quality. Some people aren't used to an environment

where excellence is expected.”
-Stephen Jobs
Young founder of Apple Computers

SIX SIGMA TRAINING DETAILS
Six sigma awareness program - 4 hrs
We offer a half-a-day(4 hrs) awareness program
which describes how through six sigma an orga-
nizations can achieve significant improvement in
profitability, cost reductions, customer value,
employee satisfaction, etc., This program also
includes overview of the tools and techniques of
six sigma as well as road map for improving key
business metrics and describes the organizational
roles needed to build and manage a successful six
sigma business strategy.
Who should attend?
This session is designed for anyone who wants
an overall understanding of the principles of six
sigma and the critical steps in the process of
creating a successful infrastructure.
Objectives:
Participants will learn the bottom-line benefit of
six sigma as part of an organization's business
strategy and determine the critical steps in
developing a successful infrastructure within their
organization. The following questions will be
answered:
Ø Is six sigma right for my organization's manu-
facturing, development, business /transac-
tional, or service processes?
Ø Will a six sigma strategy solve some basic
problems that we are continually confronting?
Ø How much in the way of bottom-line benefits
can we expect to achieve through six sigma?
Ø How can I revitalize my current Six Sigma
efforts and sustain improvements?
Benefits:
During this session attendees will participate in
facilitated exercises and discussions to achieve
the following:
Ø Learn how Six Sigma methods take cost out of
operation
Ø Understand how Six Sigma integrates with
Lean thinking, Theory of Constraints and other
management disciplines
Ø Define key elements necessary for successful
implementation
Ø Determine the cultural drivers and restraints
for Six Sigma change
Ø Understand the application of the statistical
tools in the strategic planning process
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Summary of Topics
Ø Background and description of Six Sigma
Ø Aligning Six Sigma Metrics to key business
metrics
Ø Creating an Infrastructure for Six Sigma
Success
Ø Six Sigma Deployment through Projects
Ø Essential Elements of six sigma Implementa-
tion Plan
Ø Effective Project Selection, Sizing and other
Techniques
Ø Best Practices and Lessons Learned
Ø Six sigma tools & statistical analysis
Six sigma -Champion training - 8 hrs
To make six sigma initiatives successful in an
Organization, proper project identification and
selection is very critical. The Champion Training
focuses on teaching champions how to identify
potential projects, select the potential ones for
success, foresee project obstacles and set realistic
expectations that ultimately drive financial results
and customer satisfaction. This training teaches
participants about Six Sigma infrastructures, the
integral roles each member of the Six Sigma
community plays and how to encourage a positive
culture change within an organization. Interactive
sessions with hands-on project selection activities
are conducted in a formal workshop setting. The
class also incorporates group and one-on-one
Q&A sessions to maximize learning.
Participants learning:
Ø The basics of Six Sigma and the DMAIC
methodology.
Ø To identify scope and define Six Sigma
projects.
Ø The roles, responsibilities and requirements for
each member of the Six Sigma community.
Ø The importance of selecting and supporting
Green Belts and Black Belts.
Ø How to influence culture change.
Ø What it takes to establish the organizational
infrastructure for Six Sigma success.

Six sigma -DMAIC training - 44 hrs
DMAIC refers to a data-driven quality strategy
for improving processes, and is an integral part of
the company's Six Sigma Quality Initiative.
DMAIC is an acronym for five interconnected
phases: Define, Measure, Analyze, Improve, and
Control.
Initiation phase - 2 hrs
Ø Collect project ideas for six sigma projects
Ø Evaluate the project ideas
Ø Select the vital few project ideas
Ø Get the approval from Unit champion
Ø Create the project plan
Ø Identify the project team
Define phase - 8 hrs
Ø Identify the project
Ø Prepare project plan
Ø Collect the Voice Of the Customer
Ø Identify the project stake holders
Ø Derive the Critical To Quality(CTQ) from
VOC
Ø Prepare project charter
Ø Prepare High Level Process Map using SIPOC
Ø Prepare the project story board
Ø Review the phase by using tollgate checklist
Measure phase - 8 hrs
Ø Identify measurable CTQ characteristics
Ø Determine sample size
Ø Determine sampling strategy
Ø Prepare data collection plan
Ø Define the operation definition
Ø Validate measurement system
Ø Collect data
Ø Update project story board till measure phase
Ø Review the phase by using tollgate checklist
Analyze phase - 8 hrs
Ø Determine normality of data
Ø Establish process capability
Ø Analyze the process stability, spread & shape
Ø Establish cause(Xs) of the process
Ø Prepare the control impact matrix
Ø Conduct hypothesis testing
Ø Identify significant causes(Xs) for the project Y
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Ø Update the project story board till analyze phase
Ø Review the phase by using tollgate checklist
Improve phase - 8 hrs
Ø Establish relationship between significant Xs
and project Y
Ø Generate possible solution
Ø Select solution
Ø Prepare pilot implementation plan
Ø Implement pilot implementation plan
Ø Analyze pilot implementation results
Ø Prepare solution implementation plan
Ø Conduct the cost benefit analysis
Ø Implement the final solution
Ø Update storyboard
Ø Review the phase by using tollgate checklist
Control phase - 8 hrs
Ø Develop data collection/monitoring plan for
vital Xs
Ø Evaluate process capability for project Y
Ø Determine whether improvement goal achieved
or not
Ø Prepare process control plan
Ø Review & approve process control plan
Ø Implement process control plan
Ø Monitor the process control plan for
effectiveness
Ø Review the phase by using tollgate checklist
Closure phase - 2 hrs
Ø Ensure the documents updations
Ø Inform stakeholders on the closure
Ø Update with best practices & lessons learnt
Ø Conduct the financial audit
Ø Conduct the project closure meeting with the
stake holders
Ø Prepare the six sigma case study
IF I HAD EIGHT HOURS
TO
SHARPEN THE TREE
I WOULD SPEND
SIX HOURS
TO
SHARPEN THE AXE
Quality... the cutting edge
Abraham Lincoln
 4

Six sigma tools - 16 hrs.

Define Measure Analyze Improve Control

Kano model(2) QFD Descriptive Regression Control chart
statistics analysis
QFD(2) Cause & Affect Process capability Impact matrix Mistake
Proofing
SIPOC(2) FMEA(2) Run chart DOE Risk
Management
Pareto(2) Normality test FMEA
Flow chart Histogram Criteria based
Matrix
Sampling technique(4) PUGH matrix(2)
Gauge R & R Sample T test
ANOVA
Scattered plot
Box plot
Hypothesis testing
Regression analysis
Correlation analysis
Chi - square

SUMMARY
Program Name Duration
Six Sigma Awareness Program 04 hrs
Six Sigma Champion training 08 hrs
DMAIC Training 44 hrs
Initiation phase 2 hrs
Define phase 8 hrs
Measure phase 8 hrs
Analyze phase 8 hrs
Improve phase 8 hrs
Control phase 8 hrs
Closure phase 2 hrs
Six Sigma tools 16 hours
Statistical tools 08 hours
TOTAL 80 Hrs