Solyn E.

Schroeder
571-422-0009 | SolynSchroeder@Gmail.com | Virginia Beach, VA

SUMMARY
Highly analytical and process-oriented Software Engineer / Data Analyst with in-depth knowledge
of database types seeking a team who values detail-driven, dependability, challenges, and growth.

HTML / PHP / SQL Visual Studio Adaptability

Java / JavaScript Oracle Conflict Resolution
C++ / C# Windows 10/8/7/XP Creativity
Notepad ++ Microsoft Excel Decision Making

EDUCATION
03/2019 | Bachelor of Science, Computer Information Science, Software Development
ECPI University, Virginia Beach, VA (GPA 3.7)

EXPERIENCE
09/2018 - 04/2019 | Mapping Analyst | Liberty Tax Corporate Office | Virginia Beach, VA
Lease Analysis. Reviewed Liberty Tax office leases for new or renewing locations, to verify that basic
clauses were acceptable by a set of pre-arranged standards. If standards were not met, lease would be
returned to franchisee with instructions on how to rectify, based on the importance of the deviation.
Site Selection. Used specialized mapping software as well as publicly available mapping software to
determine viability of selected locations for new offices, and provided feedback accordingly. Analyzed
legal description of business territories, wrote new descriptions to reflect updated maps.

03/2018 - 08/2018 | Technical Writer/Proofreader | Liberty Tax Corporate Office | Virginia Beach, VA
Technical Writing. Assisted a team in editing the Tax Manual to be issued to seasonal Liberty Tax
preparers. Reviewed tax questions and improved readability for the end users as part of a team.

11/2017 - 02/2018 | Tech Support | Liberty Tax Corporate Office | Virginia Beach, VA
Technical Support. Provided Liberty Tax offices with extensive technical support. Tax office presented
issues which were triaged for priority and then resolved accordingly. Issues included internet connectivity
problems, software incompatibilities, out-of-date operating systems, and software errors/complications.
Customer Service. Was designated the preferred employee to handle any customer who was agitated or
aggressive, gained substantial experience in calming customers and de-escalating situations.

05/2017 - 10/2017 | IT Support (Work Study) | ECPI University | Virginia Beach, VA

Technical Support. Provided students and faculty with assistance in web navigation, email login issues.
Also provided support to the IT team when various updates were rolled out to campus computers.
Customer Service. Maintained a professional demeanor and took messages for IT team when required.

(Experience continued)
 Solyn E. Schroeder
571-422-0009 | SolynSchroeder@Gmail.com | Virginia Beach, VA

09/2016 - 04/2017 | Computer Aide (Work Study) | Norfolk Public Library | Norfolk, VA
Technical Support. Provided assistance with library computers for both patrons and employees.
Occasionally answered advanced questions and taught basic web skills on an individual level when needed.
Customer Service. Provided basic assistance to patrons seeking books, shelved books for the library,
assisted patrons in searching for or reserving books. Offered recommendations upon request.

02/2015 - 03/2016 | Inspector | Mac Trailer Salem Plant | Salem, OH

Quality Assurance. Performed inspections to catch mistakes that had missed inspection and prioritized
their repairs. Subjected products (Trailers) to various tests to ensure road safety requirements were met.
Organizational Support. Assisted specific assembly line stations with creating a more efficient process
and task management system that improved overall employee performance and productivity.

03/2014 - 02/2015 | Inspector | Metal and Wire | Salem, OH

Quality Assurance. Performed inspections on items and metrics of each station in the production line.
Technical Writing. Created process instructions for new products for employees to use as reference.

07/2012 - 08/2013 | Assistant Bookkeeper | My Organic Market | Merrifield, VA

Customer Service. Provided customer service and performed basic tasks at store location. Greeted
customers, rang up purchases, handled returns, and answered questions about products and policy.
Cash Handling. Verified the amounts remaining in every till at the end of a shift for accuracy.

09/2011 - 07/2012 | Bookseller | Barnes and Noble | McLean, VA

Customer Service. Provided customer service and performed basic tasks at store location. Greeted
customers, rang up purchases, handled returns, and answered questions about products and policy.

05/2009 - 08/2011 | Bookseller | Borders Books and Music | McLean, VA

Customer Service. Provided customer service and performed basic tasks at store location. Greeted
customers, rang up purchases, sell memberships, handled returns, and answered questions about products
and policy. Excelled at customer service and salesmanship, had highest sales rating in district.

12/2007 - 04/2009 | Assistant Buyer | Village Green Apothecary | Bethesda, MD

Inventory Management. Managed the ordering and receipt of products including submitting purchase
requisitions. Completed purchasing requirements and expedited requisitions as needed. Tracked and
managed inventory of various products, estimated need and placed orders with vendors.

04/2007 - 11/2007 | Barista | Starbucks | Arlington, VA

Customer Service. Provided customer service and performed barista tasks. Greeted customers, rang up
purchases, and answered questions about products. Offered superior service to increase company revenue.

COMMUNITY DEVELOPMENT
2001- 2004 | Volunteer | Arlington County Central Library | Arlington, VA