Service and Operational Excellence

The Dapper’s Salon

Introduction and Overview

Dapper’s Salon is basically a small independent Hair Salon for men’s. Dapper’s Salon is located
in Block B, Satellite Town, Rawalpindi, Punjab. The owner of the salon is Atif Irshad, who is well
known barber. Atif is professionally trained with over 15 years of experience. He just recently
opened up this new business. The reason for opening this salon is to provide stylish haircut,
beard cut etc to the local customers. Dapper’s Salon has been operating since June 2017.

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The salon is located in main commercial market so that it is easy for the customers to reach.
There are also many other salons which are located in surrounding area such as “The Hair Salon
for Men”, “Passion Salon” etc. The main competitor of Dapper’s Salon is Passion. Dapper’s is
competing high rate of share in the market.

Dapper’s Salon offers different kind of services such as haircuts, bread style, face massage etc.
The Salon is giving great environment to their customers. Sitting capacity for the customers is
approximately 12 to 15 and approximately 6 people can be catered at one time. There are 6
workers in the salon who are all professionally trained. The Salon operates 14 hour, it opens
09:30 in the morning and closes at 11:30 night.

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Analysis of Operational Challenges

Volume

Dapper’s Salon customers are of low volume because the business is new so it would take some
time to get established or to get high volume of customers. The capacity of customers in a day
is maximum 12 to 15. Each haircut is done in approximately 45-50 minutes so it is difficult to
manage more customers in a day.

Processes and the extent to which the output of the output will have a significant effect on the
flow. It means that something is still working and not. Making cookies, computers, and books
can be as an example.

As the work is updated, there are many ways for staff to promote the work they are doing. This
allows you to customize tasks. Includes incorporating standard procedures and setting in the
manual and instructions on how each component works. Also, because it is being built and

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updated, it is important to develop a unique technology that gives major components of the
process.

However, small-scale processes and less definition of training cannot be repeated. Employees
are doing a lot of work, and although this costs more, it's only open to operate. It is not possible
that technology can be used in high tech.

Variety

Dapper’s Salon offers different varieties of haircuts to their customers and every haircut has its
different time. For example, trimming is done quickly but stylish haircuts are not done quickly,
they took time because of using different scissors, clippers etc. Most of the customers don’t
have enough time to wait for their turn so mostly refuse to wait and go to some other salon so
that their time could be saved.

This V is all about the difference. Processes that produce a wide variety of products and services
should include a variety of different activities, and the difference between each one. It also
includes a wide range of skills and technology to make the 'wide-range' work more relevant to
many activities, as well as the importance of changing between them. The high level of the type
also identifies many aspects of the process and converts customers' needs to the benefits and
services. So, major processes are sometimes more difficult and cost less than low-cost.

Variation

Dapper’s Salon has a high rate of variation in demand. Customers had to wait a lot for their turn
as there are no bookings and the customer directly come in and asks how much time he has to
wait.

This is a pleasure of the process. Processes have much to do with managing the time being able
to achieve a steady application. Materials can enable you to run to a level that meets the
application. All tasks can be planned in advance. However, when the application varies and
cannot be processed, resources need to be corrected at a time. The worst thing is that the
application is not valid, and some other resources will be effective in processing to provide
'powerful support' that can enable you to access the required requirements.

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Procedures that allow them to sell to markets will be able to achieve this difference. Another
model is a process for creating modest dresses. It is possible to achieve a long time in the
fashion market and without all the features that are unfamiliar.

Visibility

Each and every thing is totally visible to the customers from entering to the salon till they left.
Customer can easily see how the cutting of their hairs is done with different materials such as
scissors, clippers etc. Mirrors are placed at the back so that the customer can also see his hairs
from the back.

It refers to most processes that are "tested" to customers, and how to 'send' the process to its
customers. Processes that work well with consumers (such as trade and health) are more likely
to work with their customers to work in terms of property and information. However, despite
the resources and information that changes the process, a brand mark will be provided to
consumers.

Performance Objectives

Quality
Dapper’s Salon is giving very high quality to its customers such as haircut is done according to
the customer directions, customers are greeted very nicely when they walk in. All the workers
are suited properly and a strong relationship is build up with the customers. Also the
environment which the Dapper’s Salon is providing to its customers is fantastic

What quality does quality mean, one of the leading goals is how product or service is
compatible with the expectations of the client. Although it is difficult to measure, quality is only
the key to the good of the customer, but it also benefits other functions.

• Quality reduces costs, a company that fails to produce a non-profit service, pays a fee and
time to rectify its error.

• Increasing quality of quality, Quality is the project that does not have external benefits that
are just as good as a customer, and also contributes to a biological problem to eliminate the
business from focusing on other aspects of the work that results in delaying work and
marketing process and contributing to the speed of management.

Speed
Dapper’s Salon is not speed effective just because they couldn’t compromise on quality which

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they are providing to their customers. Each haircut is done within 30-40 minutes so the
customers had to wait much.

The operational speed is as quick as it shows the company's immediate response to clients'
requests. The more effective operating systems, the faster the company's business, the better the
customer becomes more and more.

The goal is to speed up the response, to establish the trust of the release, and to reduce the cost of
at least one book in the entire system (Fowler, 1999)

 Speed reduces inventory, Quick speed reduces the time between client demand and
delivery, and here's the company's increase.
Dependability
Dapper’s Salon customers are very much satisfied with the quality which is being provided, as
the workers are available every time in the opening hours. However, when all the workers are
busy and a customer is waiting for his turn, the owner usually go and sit with him and have
some talks so that the person doesn’t get bored in waiting.

Dependability (sometimes called Faith) suggests that if the company is able to deliver its
products or services at a reasonable time when the customer needs it, or at the time it is
authorized the company.

Not the quality of quality - speed and optimism is easy to measure and measure (Steve Brown
and all, 2005)

• The rapid speed of decline is that it can not be used as an integral part of the routine, reduces
the parts of the whole area, and prolongs the risk of time .

• Reducing the cost, you can apply for free and non-paid costs at a time, and the company will
soon be asked to do this with a higher pay or delay the performance the money. Always pay the
price.

Flexibility
Dapper’s Salon is very much flexible to customer demands, as there are too much variety of
haircuts so the worker firstly asks the customer which kind of haircut he wants. After asking the
customer the worker gives his own opinion that according to your face structure this style will
suit you more.

It is a very important goal related to many aspects of work.

• Speed faster, If there is a shortage of resources in work, it is not time to wait for people and
equipment to submit CR "Redirect Request", increasing the value of customer.

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• Strong ability to maintain optimism, Managing internal activities will keep track of keeping
track of the day when the plan of action breaks down in emergency situations.

Price
Dapper’s Salon is charging low prices from its customers as compared to its competitors.
Customers are very much satisfied by the quality and also by the cheaper prices.

The lower the cost of work, the less expensive it can be for the product, or the better product, if
there is no competitive competition. This price is one of the most beautiful operating systems.

Increasing costs, no cost will increase the company's overall benefits, but will improve the
benefits by utilizing more effectively in order to improve productivity benefits. waste and
recovery of other products and equipment will eliminate all waste of operations. This waste will
be a waste of assets, occupations of employees at a time, or in some areas where it is
impossible.

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Two improvements recommend to the operation

1. Attract More Clients

Is not the brainer, right? But how do you work?

Create a news program

How do you sell traders, why not? Give current customers an opportunity to get paid from
friends, family, and other people. You can pay for services, free, comment-something to get
new people on the list. Similarly, you can afford new customers to eliminate their fear without
knowing it. (wheniwork, 2018)

Target different clientele such as men and children

Presenting competitive competition on the "standard" hair that grows on the balance. Make a
part of your stay with the children only-without help in areas of emergency, and at least notices
when the hair comes and stop cutting the hair of the child. Only sharing and this is the part of
the children of your presentation that cannot be seen in the view or in the case of your client.

Look for unique marketing opportunities

A trademark salesman in Bangor, Maine writes a hairdresser tips for a weekly newspaper with
more than 17,000. (wheniwork, 2018)

Upsell Existing Clients

Service customers can provide most of the business for your bag. You have agreed to come to
your account. So you have to be very useful to this soldier. By promoting customers with
products, products, and even more expensive services, you are working on the market to earn
more money without paying.

To do this, you must work in your commentary on the increase. Clients want to hear you for
about one hour when you are working with their hair. They just want to work out and go out (if

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there is little information about the road). However, if you can complete a short time for any
product or service that the customer wishes, you can sell bonus sales today and others in the
future. (wheniwork, 2018)

Offer New Services and Products

You can earn more money for the customer and draw new customers by constantly reviewing
your offerings. Although it is important to bring a buyer, a receiver, a salesman, and a new
product release, you must always follow the requirements of your client. But be sure to do a
market research to find out what the people need before spending on other expenses.

Invest in Your Staff

Your staff is your winner. These are the ones who are creating customer experience, which sells
products, which are the things that will increase your business. It is your responsibility to grow
and reward them for the good of the job.

Although there are many costs and competitive benefits for caring for good employees, weak
(and responsive) are also important in planning. Although the candidate does not have a
problem or needs a body, he should have a good job and health care for the following. Others,
children, family and friends are important, as well as the needs and personal needs that are
appropriate for their time (if not more) your presentation. You need to know how to pay and
pay them for their time, their faith, and all their hard work. (wheniwork, 2018)

Layout of salon

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