Diana Carolina Giraldo

7690 Butternut Boulevard

Niagara Falls, ON L2H0X8
Phone:289 968 9093
E-mail: dianacgiraldo@yahoo.com

CORPORATE COMMUNICATIONS:
Public Relations/Media/Event Management

Bilingual Social Communicator and Journalist, specialized in Business Communication

Management, graduated from Universidad del Norte (Colombia) with more than 15 years of
experience in Customer Service, Public Relations and Events organization.

SKILLS:

-Reliable and helpful

-Leader and team orientated
-Excellent in customer service
-Problem solving abilities
-Event planner
-Self motivation
-Creativity
-Intercultural communication skills
- Languages: Spanish, English

Professional Experience:

 General Manager
BLUE GLOVES CLEANING SERVICE
Niagara Falls, Canada
January 2018 - Present

- Coordinate and supervise the cleaning team work

- Train new employees
- Serve as a connection between our clients and employees.
- Provide excellent customer service and address customer complaints.
- Manage payroll
- Generate quotes and invoices for the cleaning service
- Identify and report needed repairs to the equipment.
- Visit clients to receive weekly feedback about our services.
 Head of Scientific Communications
Instituto de Investigaciones Marinas y Costeras “José Benito Vives de Andreis”-INVEMAR
Santa Marta, Colombia
2015 to August 2016

- Managed internal and external communications of the Institute.

- Created communications strategies.
- Supervised the communications staff
- Represented the institute at events
- Produced press releases and build a strong relationship with the media.
- Checked the writing, spelling and grammar of every document at the Institute,
included the books written by the scientists (proofreader)

 Head of Communications
Universidad Cooperativa de Colombia
Santa Marta, Colombia
2013 to 2014

Supported the university’s marketing department, planned internal and external

events , and served as a master of ceremonies during events.

 Part time teacher

Corporación Unificada Nacional- CUN
Santa Marta, Colombia
August 2013 to June 2015

Taught a variety of subjects including: Basic English, Public Relations I and

Communication Theories I to first year students

 Head of Communications and Press

Empresa Social del Estado “Alejandro Próspero Reverend”
Santa Marta, Colombia
October 2009 to July 2012

Translated the scientific vocabulary and interesting information about medical

advances, news, illness and how to treat them, vaccination, etc into more accessible
language to encourage the public, especially vulnerable communities to start health
prevention campaigns.

 Communication and Environmental Education Coordinator

Corporación Autónoma Regional del Magdalena – CORPAMAG
Santa Marta, Colombia
October 2005 to Sept 2008

Created strategic communications plans for the province, in order to promote care of the
environmental. Planned events for CORPAMAG, and managed the internal newspaper,
website and radio program.

REFERENCES AS REQUESTED