CITIZEN’S CHARTER

VISION : An independent and progressive barangay advocating principles and practices of good governance that help build and nurture honesty and responsibility among
its public officials and employees and take appropriate measures to promote transparency in transacting with the public.

MISSION : To be able to actively carry out the mandates and ensure transparency, honesty and efficiency in the delivery of services in the Barangay.

SERVICE PLEDGE

We, the Officials and employees of Barangay Sta. Cruz, QUEZON CITY do solemnly pledge and commit to effectively deliver quality public services as promised in this
Citizens’ Charter.
TIME RESPONSIBLE
FRONTLINE SERVICE CLIENT PROCEDURES FEES (Under Normal PERSON REQUIREMENTS OUTPUT
Circumstances)
1. ISSUANCE OF BARANGAY Corporations, 1. Fill-up application form NEW RENEWAL
CLEARANCE FOR: Traders, 2. Evaluate if application does violate existing New : P500.00 5 minutes Brgy. Treasurer DTI/SEC Application form Barangay
Retailers, laws minimum Application form Payment of Fee Clearance
a. BUSINESS Businessmen3. Assess of application, payment of fee and (Depends on 10 minutes Brgy. Treasurer Payment of Fee Cedula
ESTABLISHMENTS issuance of Official receipt the Bgy. Cedula For representatives—
AND OTHER ACTIVITIES 4. Prepare Barangay Clearance Revenue 3 minutes Brgy. Secretary For representatives— authorization from the
5. Signature of authorized signing official Ordinance) 1 minute PB/Authorized authorization from the company
6. Issuance of Clearance Signing Official company Copy of Mayor’s
1 minute Brgy. Secretary Sketch of Permit issued by the
Total: 20 minutes Establishment City and its OR
Recent copy of
Barangay Business
Clearance and OR
issued

b. PERMIT TO CUT TREES

2. ISSUANCE OF BARANGAY
CERTIFICATIONS:

a. Personal identification 1. Fill-up application form Minimum of 1 Valid ID Barangay

and Residence Status Barangay 2. Verify if listed in the Registry of P 30.00 5 minutes Brgy. Treasurer 2 At least 6 mos. In the barangay Clearance
b. Good standing in the Constituent Barangay Inhabitants 3 Proof of residency
Community s 3. Payment of fee and Issuance of OR 5 minutes Brgy. Treasurer 4 Personal appearance
c. No pending case filed in 4. Prepare Barangay Certification 3 minutes Brgy Secretary 5 Cedula
the barangay 5. Signature of authorized signing Official 1 minute PB/Authorized 6 For transients- indorsement from
d. Employment Signing Official owner of the house
(Local/Abroad) 6. Issuance of Clearance
e. Enrollment 1 minute Brgy. Secretary
f. Indigents Total: 15 minutes
g. Senior Citizens & Solo
Parent
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TIME RESPONSIBLE
FRONTLINE SERVICE CLIENT PROCEDURES FEES (Under normal PERSON REQUIREMENTS OUTPUT
Circumstances)
3. REQUEST FOR USE OF Barangay 1. Fill-up request slip
BARANGAY-OWNED Constituent 2. Check against reservation/ schedule 3 minutes Brgy. Secretary Submit application with the Barangay
FACILITIES s and other 3. Approval request 3 minutes Punong
clients 4. Payment of fee 3 minutes Barangay
5. Issuance of CTC 1 minute Brgy. Treasurer
Total: 10 minutes Brgy. Treasurer
4. ISSUANCE OF COMMUNITY Barangay 1. Fill-up slip
TAX CERTIFICATE Constituent 2. Payment of corresponding tax 3 minutes Brgy. Treasurer Community
s, 3. Issuance of CTC 2 minutes Brgy. Treasurer Tax
businessme Total: 5 minutes Certificate
n, and other
clients
4. REPRODUCTION OR Barangay 1. Fill-up request slip
PHOTOCOPY OF BARANGAY Costituents, 2. Payment of corresponding fee 3 minutes Brgy. Treasurer
RECORDS, DATA, AND bsinessmen 3. Release of requested document 2 minutes Brgy. Secretary Requested
SIMILAR DOCUMENTS , Total: 5 minutes document
Government
offices and
other clients
6. HEALTH SERVICES Barangay 1. Fill-up request slip
COstituents, 2. For new patient: Fill-up information 15 minutes Brgy. Health
a. Immunizatin women, sheet/patient’s profile, and get Worker
b. Maternal Care Infants, and health booklet
c. Medical and Dental young For old patients: Bring the health 10 minutes
Services children. booklet every visit and present and Brgy. Health
present to the attending health Worker
worker. Have patients file updated.
3. Get the necessary services 1 hour
Total
1 hour, 15 Brgy. Health
minutes for new Worker
patients.
1 hour, 10
minutes for old
patients.
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For Complaints and /or Feedback, Please Feel Free to call our hotline at 4158146 and looked for Joel V. Ofilan or you may also send your comments and
suggestions at Http://stacruz.weebly.com .

SGD:

ERNESTO B. BAETIONG, SR.

Barangay Captain

KGD. REMAR F. ALBERTO KGD. TERESITA T. SERAFICA KGD. CESAR P. CALAMINOS

KGD. MICHAEL Y. DIWA KGD. ELIZABETH G. SORIANO KGD. MARIO F. MENDOZA

KGD. EDGAR C. MIGUEL KRISTAL B. ALBERTO

SK- Chairman

JOEL V. OFILAN MARICEL C. SPRINGAEL

Barangay Secretary Barangay Treasurer

CORNELIO P. ROA
EX-O BPSO