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Bank of Baroda
Project Office
Baroda Corporate Centre
Mumbai
Nov 03, 2009
Confidentiality
This document is meant for the specific use by the Company / person/s interested to participate in the
current tendering process. This document is in its entirety is subject Copyright laws. Bank of Baroda
expects the bidders or any person acting on behalf of the bidders to strictly adhere to the instructions
given in the document and maintain confidentiality of information. The bidders will be held responsible
for any misuse of the information contained in the document and liable to be prosecuted by Bank of
Baroda in the event of such a circumstance is brought to the notice of the Bank. By downloading the
document, the interested party is subject to confidentiality clauses.
Section – I
2. Information Provided
The RFP document contains statements derived from information that is believed
to be reliable at the date obtained but does not purport to provide all of the
information that may be necessary or desirable to enable an intending contracting
party to determine whether or not to enter into a contract or arrangement with
Bank of Baroda in relation to the provision of services. Neither Bank of Baroda
nor any of its employees, agents, contractors, or advisers gives any representation
or warranty, express or implied as to the accuracy or completeness of any
information or statement given or made in this RFP document. Neither Bank of
Baroda nor any of its employees, agents, contractors, or advisers has carried out
or will carry out an independent audit or verification or due diligence exercise in
relation to the contents of any part of the RFP document.
The SP company is required to meet the following eligibility criteria and provide
adequate documentary evidence for each of the criteria stipulated below:
1. Must be a Government Organization/PSU/PSE/partnership firm/LLP or
limited company.
2. Must be in existence for five years as on 31.03.2009 (in case of
mergers/acquisition/restructuring or name change, the date of
establishment of the earlier/original Partnership Firm/Limited Company
can be taken in to account).
3. Must have a minimum turnover of at least Rs 2 Billion in the past two years
out of which, at least, 25% of the revenue must have come from the testing
& Consulting Services
Confidential Page 4 of 45 Project Office, BCC, Mumbai
RFP Document for Created on 3/11/2009
Comprehensive audit of
Banking Applications
Bank of Baroda
Baroda Corporate Centre, Mumbai
4. Must have made profits for the past 3 years in succession
5. Should have never been blacklisted/barred/disqualified by any
regulator/statutory body.
6. Must have the experience in reviewing of application and IT Systems.
7. Must not be application/implementers/Solution providers, assistance
providers for implementation with an alliance with Hewlett Packard in
Bank of Baroda.
8. Must not be a direct competitor providing solution/application being
provided/ implemented by Hewlett Packard to the Bank.
9. Must have on rolls at least one team leader (Project Manager) and one
additional member who has similar experience as that of the Project
Manager who would have personally involved in at least one similar
assignment. The Engagement Manager must have at least experience of the
Testing Services and Audit Services for 3 years.
10. Must have existence in India.
5. Confidentiality
The RFP document is confidential and is not to be reproduced, transmitted, or
made available by the Recipient to any other party. The RFP document is
provided to the Recipient on the basis of the undertaking of confidentiality given
by the Recipient to Bank of Baroda. Bank of Baroda may update or revise the RFP
document or any part of it. The Recipient acknowledges that any such revised or
amended document is received subject to the same terms and conditions as this
original and subject to the same confidentiality undertaking.
The Recipient will not disclose or discuss the contents of the RFP document with
any officer, employee, consultant, director, agent, or other person associated or
affiliated in any way with Bank of Baroda or any of its customers, suppliers, or
agents without the prior written consent of Bank of Baroda.
6. Disclaimer
Subject to any law to the contrary, and to the maximum extent permitted by law,
Bank of Baroda and its officers, employees, contractors, agents, and advisers
disclaim all liability from any loss or damage (whether foreseeable or not)
suffered by any person acting on or refraining from acting because of any
information, including forecasts, statements, estimates, or projections contained in
this RFP document or conduct ancillary to it whether or not the loss or damage
arises in connection with any negligence, omission, default, lack of care or
misrepresentation on the part of Bank of Baroda or any of its officers, employees,
contractors, agents, or advisers.
8. No Legal Relationship
No binding legal relationship will exist between any of the Recipients /
Respondents and Bank of Baroda until execution of a contractual agreement.
The RFP document will not be construed as any contract or arrangement, which
may result from, the issue of this RFP document or any investigation or review
carried out by a Recipient. The Recipient acknowledges by submitting its
response to this RFP document that it has not relied on any information,
representation, or warranty given in this RFP document.
As part of compliance , intending bidders must pay along with RFP an Earnest
Money Deposit of Rs 50,000/- (Rs fifty thousand only). The earnest money shall
be paid by Demand Draft/Bankers Cheque/Pay Order drawn in favour of Bank
of Baroda – payable at Mumbai. The earnest money will not carry any interest.
The EMD will be refunded to non-Selected RFP Respondents along with the
intimation of rejection of their bid. In case of selected respondents the deposit will
be adjusted against the security deposit payable under the terms of contract..
The EMD amount deposited by the successful bidder will be converted as security
Deposit. Excess amount of EMD (i.e. EMD – 5% of the contract value) of
successful bidder will be refunded by the bank with two weeks from the date of
acceptance of contract, however if the EMD amount is less than the amount
equivalent of contract value then the successful bidder has to deposit the
difference amount (i.e 5% of the contract value – EMD amount) by way of
Demand Draft/Banker’s Cheque/Pay Order drawn in favor of the Bank of Baroda
payable at Mumbai, within one week from the date of awarding the contract. The
Security deposit will be refunded by the bank after successful completion of the
project.
Amount of Security Deposit will be rounded off to the nearest thousand. Bank
Guarantee in lieu of Security Deposit is not acceptable.
The intending bidders should pay along with bids an Application money of Rs
5000/- (rupees Five Thousand only) The application money shall be paid by
Demand Draft/Banker’s Cheque/Pay Order drawn in favour of Bank of Baroda
payable at Mumbai. The application money is non-refundable.
The SP company should execute (a) a Service Level Agreement, which would
include all the services and terms and conditions of the services to be extended
as detailed herein and as may be prescribed by the Bank and (b) Non-disclosure
14. Lodgment of RFP Response (To be read in conjunction with Section – III,
Para 4)
14.1 RFP Closing Date for submission of Response
RFP Response may be received by the officials indicated below not later than 4:00
pm (Indian Time – GMT +5:30) by 30th November 2009.
Submission of Response to Bank of Baroda
Two (2) paper copies and one (1) electronic copy (Microsoft XP Word and Excel,
on CD ROM) of all submissions must be supplied to Bank of Baroda
addressed to General Manager (Projects & IT Operations) at :
If Bank of Baroda in its absolute discretion deems that the enquiring Respondent
will gain an advantage by a response to a question, then Bank of Baroda reserves
the right to communicate such response to all Respondents.
15. Notification
Bank of Baroda will notify the Respondents in writing as soon as practicable
about the outcome of the RFP evaluation process, including whether the
Respondent’s RFP response has been accepted or rejected. Bank of Baroda is not
obliged to provide any reasons for any such acceptance or rejection.
16. Disqualification
Any form of canvassing/lobbying/influence/query regarding short listing, status
etc will be a disqualification.
17. Timeframe
The following is an indicative timeframe for the overall selection process. Bank of
Baroda reserves the right to vary this timeframe at its absolute and sole discretion
should the need arise. Changes to the timeframe will be relayed to the affected
Respondents during the process.
Section - II
Bank of Baroda is the one of the largest Public Sector Banks in India with over 33
million accounts with about 3 to 5 million transactions per day and a Branch
network of over 3000 branches in India and in other 21 overseas countries. Bank
has over 1500 branches in rural/semi urban areas and with 70 offices / branches
in 21 countries overseas.
The Bank has undertaken a massive project for modernization of its banking
processes to become a national bank of international standard. To initiate this
modernization process, the Bank has conducted a Business Driven IT strategy
formulation exercise assisted by Gartners.
The transformation should be rapid and visible in order to enable the Bank to reap
early benefits. The strategic goals of Bank of Baroda are :
The SI has proposed and has been implementing the following applications for
the Bank.
Support services:
Functionality Product
Finance, General Ledger, Finacle Core, Oracle Financials, Oracle
Accounting, Consolidated GL, Financial Services applications Budgeting
Finance
Sourcing and Procurement Oracle AP, Purchasing
Human Resource Management Oracle HR, Oracle training &
administration, self Service , Fluous Payroll
Risk Management and Decision Finacle Core, OFSA- Risk Manager, Kvar+,
support Kondor Global Limits, Kondor Credit Var
Performance Management Oracle OFSA – Performance Analyser,
Transfer Pricing, Activity based
Management, Balanced Scorecard Modules
Marketing Decision Support Finacle Core, Oracle Trading Community
MCIF – Customer Segmentation, architecture, Oracle Customer online,
Campaign management Oracle marketing Online, Oracle Sales
online
Customer Relationship Manager OFSA – And Oracle CRM Based on Oracle
CRM Analytics Logical Data Model - TCA+ Oracle
Financial data model
Enterprise Information systems OFSA- Performance Analyser, Risk
manager,
HP- Knowledge Management System
Functionality Product
Treasury Kondor +, KTP
Investment and Brokerage Opus Trade – front end trading system
interfacing to depositories as well as
brokers and clearing houses
International Banking and Foreign Finacle Core for Basic FX and MM deals
Exchange processing
Browser support for K+ dealing at
international treasury locations where
warranted
Interactions with Other banks CBS - Clearing systems, RTGS, interface
Confidential Page 14 of 45 Project Office, BCC, Mumbai
RFP Document for Created on 3/11/2009
Comprehensive audit of
Banking Applications
Bank of Baroda
Baroda Corporate Centre, Mumbai
Treasury to NDS interface
Interactions with Reserve Bank of CBS – RTGS interface
India Treasury – RTGS interface
Core Processing
Functionality Product
Core banking Finacle Core including Trade finance and
Remittances
Deposits Savings and investment Finacle core retail and corporate
Loans Credit Lending Finacle Core Retail and Corporate Lending
Product Management Finacle Core Parameter driven Product
management
Customer Information System Finacle Core CIF, Oracle TCA
Non Banking financial Products Cards – (Interface to existing cards system
in phase-I), Opus Cards
Transaction Payment Systems Finacle core, Electra Payment Gateway,
Base24 Switch
Delivery
Functionality Product
Personal Productivity and Microsoft Exchange
Groupware
Help Instruction and Training Online help from all application
Training using existing Training center
infrastructure
Set up of e- learning infrastructure
Oracle i-learning
Oracle Training and Administration
Imaging and Printing Scanners and printers – HP
Omni Capture –New Gen
Omni docs – New Gen
Work flow and Document Omni Flow for enterprise workflow
Management Omni docs for document Management
Transaction Processing Base24 ATM Switch
Electra payment Gateway
Reporting Finacle Reporting Tool
Oracle Discoverer
Access
Functionality Product
Staff Interface Oracle Self Service
Fluous Self Service
HP Knowledge management
Oracle Portal
Teller Functions/Service Center Finacle Core
Interface
Self Service Telephone and Internet Servion IVR Phone banking
Payment Gateway Electra Payment Gateway
Internet Banking Finacle eChannels , eCorporate
Other Agents and Channels Finacle SMS banking
Kiosk
Security Various including Trendmicro Anti Virus,
Checkpoint Firewall, Cisco pix
Section - III
The Bank wishes to appoint competent Service Provider (SP) for carrying out
`Comprehensive Audit of the IT Systems installed at the Data Centre, Mumbai
and Disaster Recovery Centre, Hyderabad implemented by HP. The SP will be
responsible as per the scope and timelines outlined below.
Although the Bank has selected an SI for implementation of various systems and
is in the process of implementing the complete suit of solutions for its branches
and Administrative Offices including overseas offices, Subsidiaries etc., the Bank
is looking for the Comprehensive Audit for all its Banking application systems
(India & foreign territories) installed and systems which will subsequently be
installed.
Bank may, at its full discretion, choose to avail of the services for all services or
part thereof. Such decision may be advised in course of the project.
1.2.2..A) . Threat & Vulnerability Analysis audit of customer facing Web based
Application
1.2.2.B) Security and controls review of the ATM, Internet Banking, On-line
Trading, Cash Management, Depository services and Channel banking
encompassing
South Africa
Hong Kong
Singapore
Botswana
Seycellus
Bahamas
Mauritius
Tanzania
Bahrain
Uganda
Guyana
Ghana
OMAN
Kenya
China
sr no
India
UAE
T&T
FIJI
UK
1 CBS √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
2 AML √ √ √ √ √ √ √ √ X √ √ √ X X √ √ X √ √ X
Financial
Managemen
t System-
Oracle
Financials(
3 EWGL) √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
Baroda
4 Connect √ √ √ √ √ √ √ X X X X X X X X X X X √ X
Straight
Through
Process
(RTGS/NEF
5 T) √ X X X X X X X X X X X X X X X X X X X
ATM Switch
6 (Base24) √ √ √ √ √ √ √ X √ X X X X X X X X X X X
Global
Treasury
&Enterprise
wide Limit
Managemen
7 t √ √ X X X X X √ X X X X X X X √ √ X X X
Bank Wide
Mail and
Messagin
8 g System √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
Baroda
Cash
Managemen
9 t √ X X X X X X X X X X X X X X X X X X X
Telephone
10 Banking √ X X X X X X X X X X X X X X X X X X X
11 HRNES √ X X X X X X X X X X X X X X X X X X X
1.2.4 For the banking applications (Domestic & International territory) mentioned
above the review should include and is not limited to:
• To review whether Bank has proper control over software updates and to
check if such updates/customizations have been maintained in
chronological order.
• To review the application security features built within Finacle and to
identify gaps in the application security parameter setup in line with the
bank’s security policies and leading best industry practices.
• To review of Finacle Core Banking Solution in all the modules implemented
in CBS (viz GBM, Trade finance, lockers etc) and all modules in totality with
reference to the specifications given in the functional requirement of RFP
floated and the procedures of the bank.
• To review the process of controls over the proxy / parking transactions.
• To review the control over the inter sol transactions and the collection of
charges there on and to verify proper control is there to reconcile the
transactions at End of Day Operations.
• To review the controls over the periodical / mass run system generated
transactions (viz interest/Charge application) and to verify proper control
reports and proper procedures are in place to minimize the impact on
Bank’s profit.
3. Deliverables
During the course of review, the SP will suggest the following in addition to
other critical observation/ methods/ improvements as deemed fit from the point
of view of the SP professional experience for each of the services mentioned
above :
The bids shall be in two parts viz. Technical Proposal and Commercial Proposal.
Both Technical and Commercial Proposals shall be submitted in separate sealed
envelopes superscribing “TECHNICAL PROPOSAL FOR COMPREHENSIVE
AUDIT OF BANKING APPLICATION SYSTEMS on top of the envelope
containing the technical bid and “COMMERCIAL PROPOSAL FOR
COMPREHENSIVE AUDIT OF BANKING APPLICATION SYSTEMS: on top
of the envelope containing commercial bid. These two separate sealed envelopes
Confidential Page 25 of 45 Project Office, BCC, Mumbai
RFP Document for Created on 3/11/2009
Comprehensive audit of
Banking Applications
Bank of Baroda
Baroda Corporate Centre, Mumbai
should be put together in the sealed master envelope superscribing “PROPOSAL
for COMPREHENSIVE AUDIT OF BANKING APPLICATION SYSTEMS:
The Technical Proposal will be evaluated first for technical suitability. Commercial
Proposal shall be opened only for the short-listed bidders who have qualified in
the Technical Proposal evaluation.
The Technical Proposal shall contain the technical proposal to the requirement of
the Bank as along with Annexure–A, C, D and E
The bidder shall submit the Proposals properly filed so that the papers are not
loose. The Bidder shall submit the proposal in suitable capacity of the file such
that the papers do not bulge out and tear during scrutiny.
The technical proposal shall be organized and submitted as per the following
sequence:
All the relevant pages of the proposals (except literatures , datasheets and
brochures) are to be numbered and be signed by authorized signatory on behalf
of the Bidder. The number should be a unique running serial Number. across the
entire document.
The bidder has to submit a soft copy of the entire proposal in a CD. It should be
noted that in case of any discrepancy in information submitted by the bidder in
hard-copy and soft-copy, the hard-copy will be given precedence. However, in
case of non-submission of any hard copy document, if the same is found
submitted in the soft-copy, Bank reserves right to accept the same at its
discretion.
It may be noted that all queries, clarifications, questions etc., relating to this RFP,
technical or otherwise, must be in writing only and should be to the nominated
point of contact.
Bidders should provide their E-mail address in their queries without fail.
The bidder will submit an undertaking specifying that the bidder has obtained all
necessary statutory and obligatory permission if any to carry out project works,
FORMATS OF BIDS: The bidders should use the formats prescribed by the Bank
in the RFP for submitting both technical and commercial bids.
9. The Bank reserves the right itself or through a consultant to conduct an audit/
ongoing audit of the services provided by the SP. The cost of the audit/
consultant shall be borne by the Bank
10. The Bank reserves the right to ascertain information from the banks and other
institutions to which the bidders have rendered their services for execution of
similar projects.
11. EXPENSES : It may be noted that Bank will not pay any amount/expenses
/ charges / fees / traveling expenses / boarding expenses / lodging expenses
/ conveyance expenses / out of pocket expenses other than the “Agreed
Professional Fee”. However, traveling, boarding and lodging expenses, if
any, for site visit outside Mumbai for project related work will be discussed
with the Bank as to the need, duration, number of personnel involved, etc.,
and will have to be cleared by the Bank in advance in writing. Settlement of
bills in such cases will be at rates mutually agreed and reimbursable against
production of tickets and bills. Mumbai will be considered as the base
station for the purpose of travelling.
12. The bidder can not change the Project Manager during entire period of
execution of the assignment unless consented in written by the Bank.
13. The bid must contain the resource planning proposed to be deployed for the
project which includes, inter-alia, the number of personnel, skill profile of each
personnel, duration etc.
The SP’s fees will be paid in the following manner for each item/ activity which is
described in the Commercial Proposal (Annexure B) on a project to project basis :
If the selected Bidder fails to complete the due performance of the contract in
accordance to the specifications and conditions agreed during the final contract
negotiation, the Bank reserves the right either to cancel the contract or to accept
performance already made by the bidder. The Bank reserves the right to recover
an amount equal to the value of contract by the Bank as Liquidated Damages for
non-performance.
16.Indemnity :
The bidder shall indemnify Bank and keep indemnified for against any loss or
damage by executing an instrument to the effect on a Non-Judicial stamp paper
that Bank may sustain on account of violation of patent, trademarks etc. by the
bidder.
17.Authorized Signatory :
The selected bidder shall indicate the authorized signatories who can discuss and
correspond with the bank, with regard to the obligations under the contract.
The selected bidder shall submit at the time of signing the contract, a certified
copy of the extract of the resolution of their Board, authenticated by Company
Secretary, authorizing an official or officials of the company or a Power of Attorney
copy to discuss, sign agreements/contracts with the Bank. The bidder shall furnish
proof of signature identification for above purposes as required by the Bank.
The Contract with the selected bidder shall be governed in accordance with the
Laws of India for the time being enforced and will be subject to the exclusive
jurisdiction of Courts at Mumbai .
The Bank reserves the right to cancel the contract of the selected bidder and
recover expenditure incurred by the Bank on the following circumstances. The
Bank would provide 30 days notice to rectify any breach/ unsatisfactory progress :
• The selected bidder commits a breach of any of the terms and conditions of
the bid/contract.
• The bidder goes into liquidation voluntarily or otherwise.
• An attachment is levied or continues to be levied for a period of 7 days
upon effects of the bid.
• The progress regarding execution of the contract, made by the selected
bidder is found to be unsatisfactory.
After the award of the contract, if the selected bidder does not perform
satisfactorily or delays execution of the contract, the Bank reserves the right to get
the balance contract executed by another party of its choice by giving one months
notice for the same. In this event, the selected bidder is bound to make good the
additional expenditure, which the Bank may have to incur to carry out bidding
process for the execution of the balance of the contract. This clause is applicable,
if for any reason, the contract is cancelled.
The Bank reserves the right to recover any dues payable by the selected bidder
from the security deposit or any amount outstanding to the credit of the selected
bidder, including the pending bills and/or invoking Bank Guarantee, if any, under
this contract.
21.ASSIGNMENT :
Neither the contract nor any rights granted under the contract may be sold,
leased, assigned, or otherwise transferred, in whole or in part, by the Service
Provider, without the advance written consent of the Bank and any such
attempted sale, lease, assignment or otherwise transfer shall be void and of no
effect .
22. Subcontracting :
The service provider shall not subcontract or permit anyone other than its
personnel to perform any of the work, service or other performance required of the
service provider under the contract without the prior written consent of the Bank.
Must have
conducted
Threat &
Vulnerability
analysis of the
security
architecture,
1 Bank-wide 15
Network in
Data Centre /
Disaster
Recovery for at
least 2 Public
Sector banks in
the last 3 years
Confidential Page 33 of 45 Project Office, BCC, Mumbai
RFP Document for Created on 3/11/2009
Comprehensive audit of
Banking Applications
Bank of Baroda
Baroda Corporate Centre, Mumbai
Must have
conducted
security and
controls review
of the ATM ,
Internet
Banking , On-
line Trading ,
Depository
2 15
Sevices etc and
review of
service level
agreement for
managed
services at least
2 public Sector
banks in the last
3 years
Must have
experience of
auditing
Banking
3 45
business
application
Software ie CBS
etc
Sub-Total
75
Engagement
Manager must
have handled
8 5
such projects in
the firm for at
least four years
Overall person
responsible
must have
9 handled such 5
projects in firm
for at least 6
years
Where C Stands for nominal price quoted, Clow stands for the price quote of the
lowest nominal bid. T Stands for technical evaluation score and Thigh stands for
the score of the technically highest bidder. X is equal to 0.4.
Bank reserve the right to negotiate the price with the finally short listed bidder
before awarding the contract. It may be noted that Bank will not entertain any
price negotiations with any other bidder, till the Least Price bidder declines to
accept the offer.
Note :
ANNEXURE A
Technical Proposal format:
10 Details of experience/knowledge
possessed in the areas of
Project Planning and management
review, Resource Planning,
Role and Responsibility definition,
Co-ordination across multiple
Gross revenue of the bidder (not of Total From Audit
11 the group)
Year 2007-08
Year 2008-09
YearProfit
Net 2005-06
of the bidder (not of the
12 group)
Year 2007-08
Year 2008-09
Year 2005-06
Details of the similar assignments
13 executed by the bidder during the
last two years
(Name of the Bank, time taken for
execution of the assignment and
documentary proofs from the Bank
are to beoffurnished)
Details the similar assignments
14 on hand as on date (Name of the
Bank, time projected for execution
of the assignment and
documentary proofs from the Bank
Name of the team leader identified As per annexure E
15 for this assignment and his
professional qualifications and
experience/expertise
Details of similar assignments
handled by the said team leader
Documentary
Names proofs
of the other teamformembers
all the As per annexure E
16 identified for this assignment and
their professional qualifications
and experience/expertise
Details of similar assignments
handled by the said team members
Documentary proofs for all the
assertions are to be enclosed
Estimated work plan and time
17 schedules for providing services
for this assignment
Declaration:
1. We confirm that we will abide by all the terms and conditions contained in the
RFP.
3. All the details mentioned by us are true and correct and if Bank of Baroda
observes any misrepresentation of facts on any matter at any stage, Bank of
Baroda has the absolute right to reject the proposal and disqualify us from the
selection process.
4. We confirm that this response, for the purpose of short-listing, is valid for a
period of six months, from the date of expiry of the last date for submission of
response to RFP.
5. We confirm that we have noted the contents of the RFP and have ensured that
there is no deviation in filing our response to the RFP and that the Bank will have
the right to disqualify us in case of any such deviations.
Place:
Date :
Seal & Signature of the bidder
ANNEXURE C
Compliance Certificate
To, Date :
Signed Dated
Seal & Signature of the bidder
Phone No.:
Fax:
E-mail:
Place:
Date: Seal and Signature of Bidder:
ANNEXURE E
Place:
Date: Seal and signature of the bidder
Please provide your comments on the Terms & conditions in this section. You are
requested to categorize your comments under appropriate headings such as those
pertaining to the Scope of work, Approach, Work plan, Personnel schedule,
Terms & Conditions etc. You are also requested to provide a reference of the page
number, state the clarification point and the comment/ suggestion/ deviation that
you propose as shown below.]
End of Document
Project Office
Bank of Baroda
Baroda Corporate Centre
Dated : 03/11/ 2009