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Communication Skills

Courses in this area could cover topics such as listening skills, conversation skills,
body language, verbal & non-verbal communication, communicating across
cultures, etc.
Presentation & Business Communication Skills
Courses in this area may cover topics such as effective speaking, presentation
skills, public speaking, presenting to a technical audience, handling questions,
team presentations, telephone etiquette, teleconferencing and video
conferencing, e-mail communications, writing effective letters, reports, and
proposals, etc.
Interpersonal and Team Skills
Courses in this area could cover topics such as interpersonal communication,
assertiveness, confrontation, conflict resolution, team skills, team building,
negotiation, etc.
Personal Effectiveness Skills
Courses in this area may cover topics such as projecting a professional image,
business etiquette, emotional intelligence, time management, positive attitude,
stress management, problem solving, creativity, etc.
Managerial & Supervisory Skills
Courses in this area could cover topics such as skills for new managers,
management skills for new supervisors, managing technical and professional
people, interviewing skills for recruitment, delegation, motivation, coaching,
performance feedback, performance appraisal, etc.
Leadership Skills
Courses in this area may cover topics such as leadership skills, team building and
leadership, common leadership mistakes, best practices of successful leaders,
identifying your individual leadership style, women in leadership, managing
change, etc.
Sales & Customer Service Skills
Courses in this area could cover topics such as selling skills, customer service
skills, professional selling, selling to major accounts, managing the sales force,
customer orientation, handling difficult customers, developing a customer service
culture, etc.
Cross-Cultural Skills
Courses in this area may cover topics such as cultural intelligence, cross cultural
awareness and communications, cross cultural skills for international business,
cross cultural skills for the IT consultant, cross cultural skills for customer Service,
leading a cross cultural team.
English Language Skills
Courses in this area are of two types:
 Two and three day programs in written business communications
 Intensive English programs conducted over several weeks or months to meet
the specific needs of clients for training their employees at various levels in
their organizations.
The intensive English programs are conducted at our centrally located training
facility.
Comprehensive Fresher Training Programs
These are comprehensive programs on soft skills targeted at entry level
employees in the ITeS, IT and Financial Services sectors conducted over one to
three weeks and would include selected topics from communication skills,
presentation and business communication skills, interpersonal and team skills,
personal effectiveness skills, sales and customer service skills, cross-cultural skills,
and English language skills.