NURSING EDUCATION DEPARTMENT

PATIENT CARE UNITS WORK PLAN (ER)

GOAL 1 : Maintain optimum standard of care to patients in the Emergency Room and In-Patient Units
Actions Timeline Expected Outcome Data Source and Evaluation Person/Area Comments
Methodology Responsible
Deliver quality End of each  Patients are satisfied Patient Satisfaction survey ER/In patient Units
health care services shift with the services Result Staff Nurses
rendered Head Nurses
Supervisors
 Fewer complaints from
the patients
Collaborate with End of each  Excellent Collaborative efforts of the Staff Nurses
other health care shift interpersonal/intraperso staff with other professionals Head Nurses
professionals in nal skills Supervisors
delivering quality  Improved
health care service communication skills
with other health care
professionals (referral
system)
Provide holistic care End of each Satisfaction of patients Patient Satisfaction Survey Staff Nurses
along with physical shift admitted or on Out Patient Result Head Nurses
/psychological basis Supervisors
support Nursing rounds conducted on
regular basis
 NURSING EDUCATION DEPARTMENT
PATIENT CARE UNITS WORK PLAN (ER)

GOAL 2: Accurate in carrying out doctors’ orders

Key Action Steps Timeline Expected Outcome Data Source and Evaluation Person/Area Comments
Methodology Responsible
Minimize errors in End of each  Precise in carrying out Patients’ chart Staff Nurses
carrying out doctors’ shift doctors order Head Nurses
orders  Fewer errors Supervisors
 Reduced number of
incident reports
Medication End of each Reduced or no errors will be Patient’s chart Staff nurses
Administration shift committed
Timely administration of
medications
Accurate monitoring End of each  Fewer errors Patient’s chart Staff Nurses
of patients vital shift  Reduced number of Head Nurses
parameters Incident Reports Supervisors
 Proper documentation
 NURSING EDUCATION DEPARTMENT
PATIENT CARE UNITS WORK PLAN (ER)

GOAL 3: Reduce the Number of Nursing Errors

Key Action Steps Timeline Expected Outcome Data Source and Evaluation Person/Area Comments
Methodology Responsible
Monitor consistently Per shift  Fewer Incident Reports Incident Reports Staff nurses
Patient’s chart submitted Head Nurses
 Less complaints from the Supervisor
doctors

Review nurses Per shift 

documentation

Issuance of As needed  Reduce the number of

sanctions as staff who committed
prescribed in the errors
Employee handbook
 NURSING EDUCATION DEPARTMENT
PATIENT CARE UNITS WORK PLAN (ER)

GOAL 3: Reduce the Number of Tardiness among staff nurses

Key Action Steps Timeline Expected Outcome Data Source and Evaluation Person/Area Comments
Methodology Responsible
 Staff nurses
Head Nurses
Supervisor