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Observations On Marketing And Consumption: An Anthropological Note

John F. Sherry, Jr., Northwestern University

ABSTRACT embedded in kinship relations, whose economic


Recently marketing scholars and consumer exchanges are based on reciprocity, whose modes of
researchers have been apprised of the p)eril of ignoring production are owned in<Uvidually or by kin group and
the metatheoretical implications of relying geared toward subsistence. Should marketplaces exist,
excessively on a single paradigm in their research. they are expedient sites for exchange, rather than
The models and metqihors by which we apprehend dominant institutions necessary to existence.
marketplace phenomena, and the methods by which we Transitional societies (e.g., peasants, fishers,
generate and test these constructs are the less elegant itinerant craftsmen, Fourth World peoples, etc.)
for this dependency. An anthropological approach is represent a mix—actually a number of mixes—of
one means of rectifying this situation. One of the nonindustrial and industrial cultures, and thus combine
critical issues to be resolved if marketers, consumer both market and nonmarket features. The spread of
researchers and anthropologists are to work effectively cash crops and wage labor draw these societies into
together is that of strategic vision. Toward this end, local, regional and world markets, producing a
this paper examines the types of marketplace behavior dislocation and reordering of traditional attitudes,
of interest to anthropologists, and illustrates ways in beliefs and behaviors (Dholakia and Sherry 1987).
which the perspective of anthropology can be applied Economic exchanges are increasingly based on market
to issues in contemporary marketing and constimer factors and geared toward producing proQt. Ownership
behavior. of the means of production is often relinquished by
individuals. Market societies (e.g., capitalist,
socialist and mixed capitalist/socialist economies) are
INTRODUCTION the industrial cultures most familiar to contemporary
Familiarity with the work of economic marketing practitioners and consumer researchers.
anthropologists could greatly assist marketers and Nonmarket enclaves often exist within market
consumer researchers in understanding marketing societies (Applebaum 1984a; 1984b).
related behaviors in all types of societies, and
facilitate practical, humane, culturally appropriate Studies in each of these societies have the
intervention in each type of society by local or potential of advancing knowledge in the disciplines of
foreign, private or governmental entrepreneurs and marketing and consumer research. Non-market
"developers." Conversely, familiarity with the work of societies can be investigated for the light to be shed
marketers and consumer researchers could greatly on activities such as gift giving and relationship
assist anthropologists in understanding and management. Such societies have also been proposed
interpreting the range of economic behavior in as exemplars of adaptation in the evolution of trans-
complex society. Unfortunately, lack of familiarity market civilizations (Dholakia and Sherry 1987).
has bred a mutual indifference, if not contempt, among Corporate group dynamics and other fundamental
organization behaviors are conveniently studied in
the researchers of these parallel disciplines. This
nonmarket societies. Transitional society studies are
essay attempts to bridge the gap between these
critical to our understanding of articulation and
disciplines by exploring the perspectives adopted by
linkage issues, as economies of numerous kinds and
economic anthropologists in their study of market
scales combine to create a world system or systems
phenomena, by documenting the recent interest in (Choate and Linger 1988). Such societies are key
consumer behavior on the part of some players in the practice of international marketing.
anthropologists, and by detailing the ideological Developments related to the new international
conflicts that cunently inhibit ttte interdisciplinary division of labor are effectively monitored here as
study of marketing and consumer behavior. In well. Finally, the market societies which have
merging sociological critique with bibliographic provided the bulk of data upon which the disciplines
exposition, the author seeks to address Deshpande's of consumer behavior and marketing have been forged,
(1983) concern with metatheoretical bias in research. have yet to be explored systematically for
generalizable principles and cross-culturally valid
ANTHROPOLOGY AND MARKETPLACE constructs. Tfke standardization-adaptation debate must
BEHAVIOR move to an empirical level if it is not to stagnate
Generally speaking, anthropologists interested entirely.
in behaviors related to economies have conducted
investigations in three kinds of societies: non- Marketplace exchange most typically studied
market, market and transitional. This is a typological by anthropologists can be characterized by several
(neither developmental nor evolutionary) distinction interdependent processual dimensions and institutional
useful to understanding phenomena which concern forms. At the level of {vocess, analyses have been
contemporary social scientists, and is devoid of the locational, interactional and allocational. Locational
implicit ethiK>centricism of such terms as "modem" or analysis tracks the spatial flow of goods from
"less developed." production to exchange, or from sale to consumption.
Non-market societies (e.g., hunters and Interactional analysis has {nx>bed the social relations
gatherers, pastoralisu, horticulturists, agriculturalists, of transactors, with special attention to features such
etc.) are nonindustrial cultures whose institutions are as bargaining dynamics, trading partnerships and
555 Advances in Consumer Research
Volume 16, © 1989
556 / Observations On Marketing and Consumption: An Anthropoligical Note

ceremonial gift giving. Allocational analysis theorists (for example, Hudson and Ozanne 1988)
describes the outcome of transactions in quantitative challenging received wisdom and conventional
economic values. The institutional forms of research methods.
marketplace exchange are termed sectional and The Marxist school maintains that economic
network. Sectional organization obtains when behavior is rational, but that maximization of utility
piroduction and exchange are circumscribed by factors is not a universal motivation for behavior.
that severely constrain the altematives of an Maximization is seen as a rationalization of capitalist
individual actor; a mutual interdependence of economic economic relationships. The Marxists are concemed
imits, or sections, thereby arises. With network primarily with class relationships (Cole 1982). They
organization, a much more flexible relationship require that a comparative view of rationality be
between individual economic agents obtains. These developed, and view economic anthropology as an
institutional forms, while distinct, are often extension of political economy (Cook 1973). The
coexistent (Cook 1973). problematic advanced by French neo-Marxist
These types of marketplace exchanges are quite economic anthropologists which rejects both
familiar to marketers and consumer researchers. What formalism and substantivism in favor of exploring the
is of particular use in these anthropological accounts penetration of so-called traditional modes of
is detail and texture. Such accounts typically contain production by capitalism—the emphasis is placed on
rich, historically particular descriptions of marketing social formations resulting from the articulation of
behaviors. Geographic dispersion is another benefit; these modes such that the former become structured
most culture areas have been investigated, at least in components of the latter-is especially noteworthy
exploratory fashion, and some in exhaustive, long (Prattis 1987). The work of Godelier (1977) and
term fashion, by economic anthropologists. Finally, Meillassoux (1975) is representative of this school.
these accounts contain the building blocks upon Recent work on marketing and development (Dholakia
which comparative generalizations may be built, and Firat 1988), critical theoretical examinations of
against which in tum our universal theories and consumer behavior (Rogers 1987), and macro analyses
models of marketing and consumption may be tested. of advertising (Jhally 1987) draws on a common body
of Marxist and neo-Marxist scholarship.
Anthropologists have adopted several stances
toward the study of economic activity characteristic of Each of these schools is concemed with the
marketing. The formalist school maintains that the impact of Westem economic systems on societies
principles of formal neoclassical economics apply to around the world (Cole 1982), and none has develojied
all economies, including those of nonwestem, precise criteria for delimiting the economic field of
nonindustrial societies (Cole 1982). The formalists are study as distinct from any other field within a social
synchronic and analytic in perspective, logico- system (Cook 1973). Researchers exploring the social
deductive in method and concemed primarily with impact of the expansion of the World capitalist
systematically analyzing the dynamics and conditions system (Nash 1981; Price 1984; Wallerstein 1974),
of social performance across cultures. Formalists view often under the rubric of development, have employed
"the economy" as rational decision making wherever the perspectives of each of these schools to insightful
it occurs in a social system (Cook 1973). Work by effect. Critics of all of these schools (notably
Belshaw (1968), Cook (1970), Nash (1961) and Gudeman 1986) who regard the apfvoaches as
Schneider (1974) is representative of this school. The ineluctably, axiomatically Western, and who seek
formalist stance is the most recognizable posture some middle ground between derivation and nihilism,
adopted in contemporary marketing and consumer have advocated the cross-cultural study of local
research. Its interpretive primacy is virtually metaphors of livelihood as a corrective. Still, of the
uncontested, as it appears grounded in the "natural" or dimensions of economic behavior considered most
"common-sensical" foundation of positivist inquiry. essential to the i^enomenon of marketing-
production, distribution, exchange and utilization—it
The substantivist school requires that the
is this last, utilization, or consumption as we more
content of behavior be analyzed to determine whether
commonly speak of (and misinterpret) it, that has
or not it is economically rational. Substantivists,
been most ignored by economic anthropologists.
following Polanyi, Arensberg and Pearson (1957),
Even the most thorough of contemporary
distinguish three kinds of exchange behavior: market,
ethnographic analyses of marketplace behavior (e.g.,
reciprocity and redistribution (Cole 1982). The
Alexander 1987) routinely slight consumer behavior
substantivists are historical and relativistic in
in overall treatment. This imbalance has become the
perspective, and employ taxonomic and typological
focus of recent attention of anthropologists seeking
method. They are concemed primarily with the
to forge links with consumer researchers (Amould and
structure and function of contrasting institutional or
Wilk 1984; Douglas 1976, 1983; Douglas and
organizational types. Substantivists deny the
Isherwood 1979; Sherry 1983, 1984).
existence of a discrete economic sphere, preferring to
discuss economizing behavior as it articulates with an
institutional matrix (Cook 1973). The work of ANTHROPOLOGY AND CONSUMER
Bohannon (1963, 1965), Dalton (1961) and Sahlins RESEARCH
(1972) is represenutive of this school. With the The call for an anthropology of consumption
broadening of conceptions of marketing and consumer was formally issued by Douglas (1976), who forcefully
behavior that has occurred in the last decade, the argued that a systematic account of consumers'
substantivist approach appears to have much to offer
objectives had not yet been rendered, and that any
Advances in Consumer Research (Volume 16) I 557

proposed account should be consistent with a "proclivity for [local] detail" and a "prejudice for the
communications theory of the use of goods. Such aggregate." This approach would translate with minor
s«niotic advocacy is gradually diffusing into modifications to an urban American setting as well.
marketing and consumer research (Umiker-Sebeok Efforts ranging from tentative and oblique
1987). The propositions underlying her proposed through assertive are underway within the field of
theory of consumption are fourfold. First, anthropology to correct the deficiency noted by
consumption activity is seen as a "ritual presentation Dannhaeuser. The participants in recent annuid
and sharing of goods classified as appropriate to meetings of the Society for Economic Anthropology
particular social categories which themselves get addressed the topics of "Markets and Marketing,"
defined and graded in the process." Secondly, the main "Entrepreneurship and Social Change," and "Problems
objective of a consumer's behavior is to "help create and Issues in the Study of Consumption" in
the social universe and to find in it a crediuble nonmarket, market and transitional social settings.
place." Thirdly, to achieve this objective, the Similar topics have been raised in sessions on
consumer must mobilize "marking services"—personal Business Anthropology and on Industrial Ethnography
attendance at consumption events or material at recent annual meetings of the American
contributions of goods geared toward reinforcing Anthropological Society. Finally, the Society for
agreed upon canons of judgment—from odier Applied Anthropology has included p>apers on
consumers. Finally, successful consumption requires a marketing and contemporary society in several of its
"deployment of goods in consumption rituals that will last annual meetings. With the formal
mobilize the maximum marking services fTom other institutionalizing of the National Association for the
consumers." Of the functions fulfilled by goods- Practice of Anthropology within the American
subsistoice, competitive display, and the making Anthropological Association in 1984, the possibility
stable and visible the categories of culture—the social
of conducting joint marketing and consumer behavior
meanings created and carried by goods are most
studies and other collaborative research may fmally be
signiHcant. Goods create intelligibility (Douglas and
broached. Prospects of coop)eration between Local
Isherwood 1979). Believing that consumption is
Practitioner Organizations of consulting
ultimately about power, Douglas and Isherwood (1979)
view the individual overriding objective of a consumer anthropologists, and regional affiliates of the
as being the acquisition and control of information American Marketing Association may thereby be
about the changing cultural scene, to assure inclusion enhanced. Despite these advances, however, some
in "shared civilities." This macro species of serious obstacles to interdisciplinary investigation
information processing indicates the mutually remain.
constituting nature of mentalistic and materialistic
dimensions of culture. Goods have the capacity to STRATEGIC VISION IN MARKETING
increase personal availability, that is, to reduce AND ANTHROPOLOGY
periodicity constraints on the individual, making The view of marketing as a technology of
asynchronous work a viable endeavor (Douglas 1983). influence (Anderson 1983)—the "channel captain"
orientation that Tucker (1974) finds within the
As a preliminary call for research, the discipline, and the "engineer of conset" orientation
formulations of Douglas and her colleagues must be commonly found among critics outside the discipline-
considered tentative and incomplete, although clearly is a stumbling block to interdisciplinary cooperation.
important. The focus on the exchange of information Social science techniques in service of market research
to the exclusion or slighting of other dimensions of stand accused of promoting alienation and dependence
consumption provides other researchers with a point among contemporary consumers in a fashion similar
of departure for additional investigation, and a to the mafias among Sicilian peasants (Gait and Smith
contextual framework in which to embed their own 1976). The former address of Planmetrics, Inc., a
studies. For example, anthropologists such as corporation employing anthropologists to conduct
Amould (Wallendorf and Amould 1988), McCracken "Cultural Analysis" for its clients,—666 Madison
(1986, 1988) and Sherry (1986) have used a cultural Avenue-would certainly be viewed as prophetic in the
perspective to explore structural and processual hermeneutics of doctrinal anthropology. The same
dimensions of consumption phenomena. Appadurai professionals who might cringe public ally at the pop
(1986) and his colleagues have launched an inquiry managerial notion of "constructional linguistics,"
into the "social life" of consumption objects that has which seems to smack of the shill of promotional
profound implications for research in marketing and patois, might privately acknowledge the ingenuity of
consumer research. That anthropologists have been attempts by such Hrms as NAMELAB to create world
remiss in studying the changes over the last half- names for branded products by combining Indo-
century in the trade of consumer products in European morphemes into combinations like "Sentra"
develojmtg nations, favoring instead the investigation or "Compaq." Anthropologists with qualms about
of marketplaces, petty entrepreneurship and becoming professional market researchers themselves
commercial networks of peasant produce, is made clear have been advised to defend their domestic and exotic
in Dannhaeuser's (1983) study of modem channel constituencies by instructing them in the guerilla
institutions and their dynamics in the Philippines. tactics of global capitalism (Steffke 1978).
His ethnografrfiy demonstrates nicely the
compatibility of anthropological and marketing Similarly, the tardiness of academic
perspectives, mediating as it does between a anthropology in reconciling its central values of
relativity and holism with the partisanship required of
558 / Observations On Marketing and Consumption: An Anthropoligical Note

accepting nonacademic clients (Hinshaw 1980), and in acceptable to government and business..." (Hakken
restructuring its world view sufficiently to admit and Lessinger 1987,3). Ironically, the most pervasive
contemporary industrial or post-industrial business yet most under-researched of consumer behaviors—low
activity as a legitimate field of inquiry (Sherry 1983) involvement activity-although eminently accessible
has retarded interdisciplinary cooperation. Ttue view to anthropological perspective, is essentially
of anthropology as a less established, unfamiliar field invisible given this antipathetic disposition. Thus,
of inquiry with relatively less promotable relevance to relative and long term innocousness or triviality of
marketing (Peter and Olsen 1983) than either most purchase behavior (aside from Taussig's (1980)
psychology or economics, or as merely a set of insightful observation quoted above) remains to be
unconventional data-gathering techniques (Hinshaw gauged. It is one thing to facilitate a shift in
1980) is another hindrance to cross-poUenization. consume preference from one tvand of fast-food
That a common vision can be forged seems hamburger to another, and quite another to abet the
apparent. Marketing requires "a greater commitment degradation of tropical forest ecosystems (and the
to theory-driven programmatic research, aimed at in^genous cultures dependent upon them) that our
solving cognitive and socially significant probl«ns" escalating demand for processed food has precipitated.
(Anderson 1983). Anthropology needs to "transcoid To assess accurately consumer demand, to provide
the narrow, reactive advocacy role of championing the feedback on the long term consequences (individual
alieruited worker and to assume a more proactive, and systemic) of alternate methods of meeting that
advisory role in drafting and implementing humane demarid, and to facilitate informed consent at all levels
of consiuner decision making are reasonable tenets of
strategic plans at the corporate organization level"
a common vision. The provision of a stimulating
(Sherry 1983b). It is the pnceptual chasm of ethics
exercise in comparative ethics is the least expectation
and social responsibility—the practical consequences
that a dialogue would fulfill.
of marketing decisions supported by social scientific
research—that many anthropologists refuse to bridge: Additional impediments to the forging of a
common vision might profitably be framed in terms
To the extent that the spread of industrial of problems to be explored. The issues of proprietary
capitalism may be held responsible for the research and the engineering of consent have already
"marginalization and immiseration of the been broached. The ruture, malleability and
world's poor" (Hoben 1982), we have been consequences of behaviors such as acquisitiveness or
critical of corporate enterprises that fuel the of (Mlosophies such as materialism are of particular
processes of disenfranchisement at home and concern to consumer researchers and marketers (Belk
abroad. When governments have been 1984a, 1984b), and both biological and cultural
destablized (as in Chile), when the health of anthropologists; such factors must ultimately
consumers has been jeopardized (as in the determine the pro- or antisocial ends toward which the
marketing of infant formula and various marketing process may be turned. Formal and
Pharmaceuticals in the Third World), when informal regulation of this process—differential access
products become a threat to healthy of consumers to marke^lace phenomena—affects the
socialization (as in the marketing of such video degree to which "consumerism" may be understood as
games as Cluster's Revenge), when culture a progressive, protective social movement, or a social
change itself becomes dysfunctional (as in pathology producing relative deprivation (Douglas
Harris' (1981) account of the aborted "American 1976, Harris 1979). Whether the so-called
dream"), anthropologists have taken globalization of markets which we are currenUy
witnessing is a desirable, irreversible trend resulting
corporations to task. This tradition of
in the improvement of the life chances of all
critically appraising and assessing culpability,
participants, and which should be catalyzed and
of gauging the social impact of business
managaged by standardized marketing interventions
activities, has culminated in Taussig's (1980)
(Levitt 1983), or an undesirable, reversible
eloquent discussion of the shqiing by manifestation of ethnocentric conceptions of progress
commodity fetishism of epistemology and which disrupts the ecological, social and
praxis. (Sherry 1983:25) psychological balance of its unwilling conscripts, and
which should be arrested or redirected by enlightened
This refusal, which on the one hand has social policy (Bamet and Muller 1974; Bodley 1982)
enabled anthropological associations to assist is a topic in urgent need of joint exploration (Sherry
indigenous peoples in adapting to the frequenUy 1987b). Our knowledge of the adoption and diffusion
destructive consequences of modernization (Nash of innovations requires revision (Reilly and
1981), has on the other hampered the transition from Wallendorf 1984; Wallendorf and Reilly 1983;
village to corporation requireid of "studying up", Amould and Wilk 1984). Research into consumption
largely by restricting a holistic viewpoint. Gerlach's and marketing factors contributing to commerciogenic
(1980) work on the infant formula controversy is disease (Gerlach 1980), dietary degradation (Whiteford
exceptional in this regard. Some anthropological 1983), social disruption (including forced emigration,
proponents of an anachronistic code of professional deskilling, household decomposition, etc.) attendant
ethics view themselves as "defending the discipline's upon the new international division of l^x>r (Barkun
humanistic tradition against those who would 1983, Femandez-Kelly 1983, Safa 1983, Sassen-Koob
domesticate its critical thrust, who would like to 1983), and waste and inefficient use of resources
depoliticize...anthropology, making it more
Advances in Consumer Research (Volume 16) I 559

(Rathje 1974; Sprague and Shimkin 1981) might be Appadurai, Arjun, ed. (1986) The Social Life of
undertaken, and the findings used to frame mariceting- Things. New York: Cambridge University Press.
oriented solutions to these problems. Applebaum, Herbert (1984a), Work in Market and
Perhaps the quickest and most productive tack Transitional Societies, Albany, NY: State
to pursue in forming an alliance of disciplines would Unviersity of New York Press.
be to alert marketers and consumer researchers to the (1984b) Work in Market and Industrial
predisposition of anthropologists toward advocacy, Societies. Albany, NY: State University of New
and to apprise anthropologists of the existence not York Press.
only of social, macro- and nonprofit marketing, as Amould, Eric and Richard Wilk (1984), "Why Do the
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solutions to indigenous consumer probl«ns routinely Barkin, David (1983), "The Intemationalization of
addressed by anthropologists, as in the case of Sacha Ci^tal and the New Intemational Division of
Runa Foundation's empowerment of native Labor," paper presented at the Thirty-second
entrepreneurs in the service of local health care Annual Conference of the Center for Latin
delivery (Whittoi and Whitten 1977), is another American Studies, University of Florida,
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Bamet, Richard and Ronald Muller (1974), Global
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As linking-pin disciplines in their distinctive Differences in Concepts of Self and their
intellectual domains, marketing, consumer research Consequences on Attitude Toward Having and
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note, and gmdelines for implementation are emerging (1984b), "Manifesto for a Consumer
in the target disciplines (Baba 1986; Serrie 1984; Behavior of Consumer Behavior," paper jvesented
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for truly interdisciplinary research will inevitably Belshaw, Cyril (1965), Traditiomd Exchange and
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