34UC97

Service Training Manual

2014. 11. 18 (Modified 09/25/2015)

Monitor Development Department

CONTENTS
1. Model Summary
a. Model Summary
b. Model Specifications
c. Specifications Details
d. Model Design Front
e. Model Design Rear
f. Accessory List
2. Function Block Diagram
3. Monitor exploded View Monitor, Stand, Logo and Middle Cabinet, Joy Stick, Back Cover, Main Shield
4. Disassembly Procedure, Preparation, Stand and Back Cover, Panel Cables, LVDS Cables, Screws,
Main
5. Main Board Connector location
6. How to update the Monitor Firmware (Coming Soon)
7. Product explanation
a. To use Control Key
b. Main function of 34UC97 (Resolution)
c. Main function of 34UC97 (MaxxAudio)
d. How to move to the Service Menu Mode
8. Trouble Shoot Guide
a. No Power
b. No Display
c. Bottom Edge Lit Zone Control Drawing
d., e., f. No Display – HDMI , DP and Thunderbolt
Appendix 1: USB 3.0 Hub Not Working.
Appendix 2: No Sound with Earphones after Power Off/On

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1.a. Model Summary

Analog
Digital Data
Model name Chassis Inch Region Broadcastin Broadcasting Broadcasting
Model Name g

34UC97 LM43A 34” World Wide X X X

Module name Resolution Frame Rate Luminance Dynamic

CR Backlight Life Time
LCD Module
LM340UW2-SSA1(LGD IPS) 3440x1440 60Hz 300cd/m2 5,000,000:
1 WLED 30,000Hrs

Picture mode Dual color space MaxxAudio (On/Off) Speaker output (W)
Custom, sRGB, AdobeRGB, DCM Sim. MaxxBass, MaxxTreble, MaxxDialog, Maxx3D
off, sRGB, AdobeRGB, calibration 1/2
DCI-P3, reader mode, calibration1/2 reset, midnight mode
7W x 7W
Function Super Smart Audio
Picture Expert Infinite Clear
Energy Energy Eye Care THX Speaker Dolby AVL
Saving Saving Wizard Mode surround voice II
O X X X X X 2 CH X X X X
Super Smart Super
DVR Motion
3D Simplink PBP Over Drive DFC Resolution Uniformity Energy energy Window7
Feature Ready saving saving Remocon
+
X X O O O O O X X O O X
Thunderbo PC Audio Digital Headphon
Item RF AV In D-SUB HDMI USB DP RS-232C
lt IN Audio Out e
Back - - - 2 1 up/3 1 1 - - 1 -
down

Side - - - - - - - - - - -
Jack
Item

Back - - - - - - - - -

Side - - - - - - - - -

Size SET Without Box SET Without Box Set Without Box
stand Size stand Stand
(W x D x H) (W x D x H) 32-11/16” x 32-11/16” x 35-9/16” x Weight
Metric 830.5x472. 830.5x370. 904x175x51 US 18-5/8” x 14-9/16” x 6-7/8” x 19.84 lbs 18.19 lbs 25.35 lbs
9x225.6 3x 99 3 8-7/8” 3-7/8” 20-3/16”
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1.b. Model Summary - Specifications

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1.c. Model Summary – Specifications Detailed
34-1/4” TFT (Thin Film Transistor)
TYPE LCD (Liquid Crystal Display) Screen
Diagonal length of the screen: 34-1/4”

HDMI 8-bit color is supported

LCD SCREEN
Color Depth DP (Display Port) 10-bit color is supported

Thunderbolt ( ) 8-bit color is supported

Pixel Pitch 0.2325 mm X 0.2325 mm

Max Resolution 3440 x 1440 @ 50 Hz

HDMI
Recommended Resolution 3440 x 1440 @ 50 Hz
Resolution
Max Resolution 3440 x 1440 @ 60 Hz
DP (Display Port)
Thunderbolt ( )
Recommended Resolution 3440 x 1440 @ 60 Hz

Horizontal Frequency 30KHz to 90Khz

Video Signal Vertical Frequency 56Hz to 61Hz

Synchronization Separate Sync

Input Connector H/P Out, HDMI In 1, HDMI In 2, DP (Display Port) In, Thunderbolt ( ), USB UP, USB In 1, 2

Power Sources Power Rating 19V ==== 6.0A

Operation Mode: 80W (Typical, USB excluded) 100W (Max, USB included, Audio Output 50
Power Consumption (Typical) %)
Power Saving Mode 1.2W Off Mode 0.5W Off Mode 0.3W (DC switch is off).

AC/DC Adapter LCAP31 type manufactured by Lienchang Output: 19V == 7.37A

Stand Angle Forward/Backward: -50 to 150 (Head)

Temperature 500 F to 950 F

Operating Conditions
Environmental Humidity 10% to 80%
Conditions Temperature -40 F to 1400 F
Storing Conditions
Humidity 5% to 90%

Audio 7W + 7W

Win XP, Win Vista, Win 7, Win 8, New Mac Pro (Over Mac OS 10.9.1)
Supported Operating System
Thunderbolt ( ) Win 7, Win 8, New Mac Pro (Over Mac OS 10.9.1)

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1.d. Model Summary– Model Design Front

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1.e. Model Summary– Model Design Rear

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1.f. Model summary -Accessory

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2. Function Block Diagram

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3.a. Exploded View (Monitor)
■ Exploded view -Head

MODULE (WQHD) Middle Cabinet

(910)

(900)
(300)
(200) (700)
(540)
Main PCB Metal Frame (400)

(401)

(121)

Control PCB
(120)

include Deco (LG logo In-let) Joy-Stick Cover

Joy Stick Button Speaker Back Cover Door

(510 Joystick)

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3.b. Exploded View (Stand)
■ Exploded view – Stand Assy

Hinge
Plate

Hinge Body

Hinge Cover

Stand Body
Deco

Stand
Base Stand Body

Stand Base Deco

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3.c. Exploded View (Logo and Middle Cabinet)
■ Exploded view – Module , Middle Cabinet
1. Module (Maker : LGD)
1-1 LG Logo In-let
1-2 Deco
1-1 LG Logo

1-2 Deco

2. Middle Cabinet

2-1 Middle Cabinet

Spray + Hot-Stamping

2-1 Middle Cabinet

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3.d. Exploded View (Joy Stick)
■ Exploded view – Joy Stick
Assy
3-1 Joy Stick Cover
3-2 Joy Stick Button
3-3 Control PCB

3-3 Control
PCB

3-2 Joy Stick

Button
3-1 Joy Stick Cover

Screw 4

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3.e. Exploded View (Back Cover)
■ Exploded view – Back Cover , Door
4. Back Cover
4-1. Back Cover
4-1 Back cover 4-2. LG Logo In-let
4-2 LG Logo In-let

5. Door
+

5. Door

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3.f. Exploded View (Main Board Metal Frame)
■ Exploded – Metal Frame , Main PCB
1. Metal Frame 6-1. Metal Frame
6-2. Main PCB
2. Main PCB

Screw 5EA

Exploded view

Bottom view

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4. Disassembly Instruction (Place unit on curved pad)
Preparations 2. Disassembly Set

a) Disassembly Jig: Hard plastic putty knife. 1.Place unit “Face Down” on a curved pad.

b) Curved Pad

2. Unlock the Hinge Cover (Latch Type) and remove

the Hinge Cover.

You can use;

1. Styrofoam for the Customer’s original packing or
2. Styrofoam from the replacement panel (if used).

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4. a. Disassembly Instruction (Stand and Back Cover)
3. Remove the two top stand Body screws (2EA). 5. Pop-Off the AV In/Out Door by hand (Latch type).
Pull off the stand and set aside. Place your thumb inside bottom hole and pop-up.

6. Remove 1 screw by the AC Switch. Disassemble the back

4. (It is Not Necessary) But you can also Remove the Stand Body cover (Latch Type) starting at the bottom left or right using
from the Stand Base by removing the 2 screws from the bottom. a strong plastic tool, like a putty knife or plastic grout tool.
There are 4 latches per/side and 10 across the top.

Insert plastic tool – slightly turn and

slide to open cabinet. Push in an twist.

Screw

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4. b. Disassembly Instruction (Panel Cables)
7. Disassemble the Panel LED Cables. Remove the Joy Stick Assembly (Latch Type) and set it aside.

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4. c. Disassembly Instruction (Panel Cables and Module screws)

8. Disconnect all cables and Remove the 4 Screws in the Metal Shield using a driver and Disassemble FFC cables.

9. Remove screw (17EA) between middle and module. 9-1 Assembly Guide (Reference).

④ ③ ② ② ③ ④

⑤ ⑤

⑤ ⑤

⑤ ⑤
④ ④

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4. d. Disassembly Instruction (Main Board)
10. Disassemble the screw (5EA) between Metal Shield and PCB.

11. Disassemble the screw (4EA) between Metal Shield and Hinge Assy.

Chocolate (Heat Sink) Material Locations

If changing the Main board or removing it for service, be sure
all Chocolate pieces are returned to their correct position.

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5. Main Board Connector Locations

Module LVDS Module LVDS Module LVDS Module LVDS

(41P) (41P) (41P) (51P)

LED DRIVER

JOY STICK LED DRIVER

AC INLET

SPEAKER

H/P out USB

HDMI1 HDMI2 DP TBT TBT DOWN USB
Power DOWN

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7.a. Product explanation - To use Control Key

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7. b. Product explanation– Main function of 34UC97 (Resolution)

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7. c. Product explanation – Main function of 34UC97 (MaxxAudio)

MaxxAudio and additional MAXX trademarks are trademarks and/or

registered trademarks of Waves Audio Ltd.

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7. d. Production explanation – How to move to the Service mode

▶ Service menu
Step1. Monitor off using OSD. (set Off) Step3. Select Menu using OSD (Open Service menu)

Using the Joy Stick

Highlight Menu

Using the Joy Stick

Highlight Monitor Off

Step2. Joystick (Left 3times  Right 1 time  Push) Step4. select the menu and change the setting

Main Menu Description

CLEAR ETI Reset using time

3 times
NVRAM INIT Initialization
(Erase all data of production with adjust data.)

EDID WRITE Can write default EDID.

(When erased EDID, can re-download default EDID.)
(But, erase S/no, production day information)

1 time
Step5. When you finish, push joystick 1 time
and the service menu disappears .
Step6. Turn off the set using off menu of OSD, and on.
Normal menu appears on display
1 time

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8. a. Troubleshooting : NO Power
N Check the power cord, OK Fig 1
Check the Voltage of Check Power cord to Adapter
L713, L723 and Power
C764 for (19V) Replace the Adapter (See Fig 1) Center
Plug JK700
19V
Y

Outside
Check output voltage of N
Replace the Main Board Ground
IC703 pin 3 (L707 for 5V)

Check the Voltage of N Replace the Main Board

IC702 (L702) & IC706 and Recheck Voltage
(L715) for 3.3V
Y

Check the Voltage of N Replace the Main Board

IC700 L700 for (1.9V) and Recheck Voltage
Fig 2 X200 Left Leg 3.12V p/p
Y
Check the Voltage of N Replace the Main Board
IC701 (L701) & IC707 and Recheck Voltage
(L704) for 1.3V
X200 Right Leg 3.80V p/p
Y

Check the Frequency of X200 (12MHz) (See Fig 2) N Replace the Main Board
Right Leg 3V p/p (1.59V), Left Leg 3.21V p/p (1.54V) (p/n: EBU62882001)

Check Joystick N N Note: Key 1 and Key 2 should be 3.4V

Joy Stick Shorted? Replace the Main Board
5V P202 pin 1 with no Joy Stick press.
Y
(P202 Key 1 pin 2 and Key 2 pin 3)
Replace Joy Stick Board
p/n: EBU62882001

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8. b. Troubleshooting : NO Display
N Check the LED Enable pin? N Replace the Main Board
Check the LED Backlight WLED_EN (IC2600, IC2601 3 pin) (p/n: EBU62882001)
3.24V

Y Y

Check the LED Driver

N
(P2600, P2601) Replace the Main Board
Power Pins 3, 4 (33V ~37Vdc) (p/n: EBU62882001)
Drive pins 1,2,5,6 (0.5Vdc)

N Yes, defective IC705

Check the output voltage of Check the turn on line (PANEL_ON)
No, Defective Microprocessor.
IC705 pin 3 (10V) Use L709 IC705 pin 6 (3.29V)
Replace Main Board

Y
All approx: 320mV p/p
Check the Panel Clock
P200 (#19,20,35,36) Example N
P201 (#17,18,33,34) Replace the Main Board
P400 (#17,18,33,34) (p/n: EBU62882001)
P401 (#17,18,33,34)
Y 100mV per/div, 50nSec

Check the *FFC Cable for N

Damage and Correct Plug-in Replace the Cable
(Seating)
Y *FFC: Flat Flexible Cable Location Part Number
P200 6630V93270J
P201 6630V93270K
Replace the Module &
T-CON Board (p/n: EAJ63008701) P400 6630V93270K
P401 6630V93270K

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8. c. Troubleshooting Information: Bottom Edge Lit Drawing

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8. d. Troubleshooting : NO Display (HDMI)

Check Input Resolution

Check for cable damage

And Correct plug in

N
Check the HDMI Jack
Replace the Main Board
(JK101, JK102) for damage
Y

Check the I2C Line (EDID) N Re-download of EDID

IC101, IC102 pins 5, 6 IC101 / IC102 pins 5/6

Replace the Main Board

5.20V p/p (Only at start up)

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8. e. Troubleshooting : NO Display (DP) Display Port

Check Input Resolution

Check for cable damage

And Correct plug in

N
Check the DP Jack (JK100) Replace the Main Board
for damage (p/n: EBU62882001)

Replace the Main Board

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8. f. Troubleshooting : NO Display (Thunderbolt)

Check the Resolution

Check for cable damage

And Correct plug in

N
Check the Thunderbolt Jack
Replace the Main Board
(JK1300,JK1301) for
damage

Replace the Main Board

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Appendix 1: USB Hub Not Working
1. Problem

USB HUB is not working.

2. Question.

It doesn’t support USB 3.0 speed.

It doesn’t play music/video/picture when inserting USB memory stick to port.

3. Answer

Problem Answer Applicable Models

* You have to use the supported USB 3.0 AB type cable.
(supported Cable : USB3.0, USE2.0 both available) 34UC97
(if you use USB 2.0 AB type Cable, you can’t use USB3.0
speed even if you connect USB3.0 memory stick to port)
• It has only USB Hub function.
(it doesn’t support Quick play function.)

- USB Hub is not working.

USB 3.0 Cable

Not support

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Appendix 2: No Sound with Earphones after Power Off/On
1. Problem

No Sound with Earphone Connected

2. Question.

It doesn’t produce sound if Power is turned off/on with Earphone connected.

3. Answer

Problem Answer Applicable Models

-No Sound through * Root Cause : With applying the Beep sound on speaker in
Earphones when Monitor time of AC/DC power On, the sound path is set to the
turned off and on with 34UC97-SD
speaker. After completing the Beep function, sound path is
earphones connected. not set to the earphone if earphone is connected. 34UC87-BD

1) Update the firmware with below version or later as

below model and suffix combination.
Earlier than 2014.11.02 as production date.

• 34UC97-SD ** : 34UC97_NT68370_V312_44BF_141103.hex
• 34UC87-BD.** : 34UC87_NT68370_V312_449F_141103.hex

2) Preparation
-SVC materials: ISP jig and ISP Tool SW. (RAD32227901)
3) Please follow the ISP download instructions and update
the firmware.

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