Contact
www.linkedin.com/in/
markmanuelmiller (LinkedIn)
www.markmmiller.com (Personal)
Mark Miller
ServiceNow Architect at NewRocket, Inc.
San Francisco, California

Summary
Top Skills
ServiceNow Highly motivated ServiceNow consultant working at NewRocket with
Scrum a strong interest in custom application development and Service
IT Service Management Portal.

Certifications
ITIL® v3 Foundation Experience
ServiceNow Certified System
Administrator NewRocket, Inc.
ServiceNow Certified Implementation ServiceNow Architect
Specialist May 2017 - Present 
San Francisco, California

Honors-Awards -Building custom applications on the NOW platform

High Honors
Certificate of Appreciation
-Creating beautiful & user-friendly Service Portals on the NOW platform
Udemy
ServiceNow Instructor
January 2017 - Present 
A best-selling instructor on the Udemy platform teaching thousands of students
system administration and development on the ServiceNow platform.

AHEAD
Solutions Architect
March 2016 - May 2017 (1 year 3 months)
Columbus, Ohio Area

-Service Portal SME

-AngularJS, CSS and HTML
-Built custom Service Portals for customers
-Custom widgets

Contender Solutions LLC

ServiceNow Consultant
December 2014 - March 2016 (1 year 4 months)
Columbus, Ohio

-Custom Application Development

-Content Management System Design and Development

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-Web Service Integrations

-JavaScript, Jelly, HTML, XML, WSDL, JSON, SOAP, RESTful Web Services
-Advanced Service Catalog Items

Omnicare Inc.
Systems Analyst
February 2014 - December 2014 (11 months)
Dublin, Ohio

-Administer 2 ServiceNow instances which support over 15,000 employees

and over 60,000 customers
-Provide integration solutions for third party software through web services and
database connections
-Develop custom database connections through ODBC and JDBC connections
-Develop custom applications using JavaScript, AngularJS, HTML & CSS and
Jelly
-Follow SDLC methodologies for continuous system improvement
-Provide advanced customization through Business Rules, Workflows, Script
Includes, UI Actions, UI Policies and Data Imports
-Advanced understanding of JavaScripting which encompasses OOP, AJAX,
JSON as well as server side JavaScript with NodeJS, ExpressJS, and
AngularJS
-Work with end users/customers to develop POC’s, Wireframes, Business
Requirements and other deliverables

Web Services:
-Qualys to ServiceNow integration
-Oracle EBS to ServiceNow integration
-ServiceNow to ServiceNow integration
-Zabbix to ServiceNow integration
-JDBC/ integration

Huntington National Bank

Business Analyst
September 2013 - February 2014 (6 months)
Columbus, Ohio Area

As a business analyst I worked in a team environment providing 24/7 Lockbox

systems support for 30+ colleagues. I supported a number of Lockbox
systems, which included WAUSAU Financial Systems IntegraPAY and
ImageRPS, proprietary internal web applications, Rimage Burners, and high-
speed check sorters and document transports.

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Air Force Research Laboratory

IT Specialist
September 2009 - September 2013 (4 years 1 month)
Fairborn, Ohio

As an IT specialist I assisted employees with both hardware and software

related computer issues, advised network access, and troubleshot network
related issues. I also performed computer inventories, turn-in processes and
configured computer and software requirements.

Education
Boston University
Master’s Degree, Computer Information Systems · (2014 - 2016)

Wright State University

Bachelor's Degree, Management Information Systems · (2009 - 2013)

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