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DAFTAR ISI

BAB I PENDAHULUAN .................................................................................................. 1

A. LATAR BELAKANG ............................................................................................ 1


B. TUJUAN ................................................................................................................. 1
C. SASARAN PEDOMAN ......................................................................................... 2
D. RUANG LINGKUP PEDOMAN ........................................................................... 2
E. BATASAN OPERASIONAL ................................................................................. 2

BAB II STANDAR KETENAGAAN .............................................................................. 3

A. KUALIFIKASI SUMBER DAYA MANUSIA...................................................... 3


B. DISTRIBUSI KETENAGAAN .............................................................................. 3
C. JADWAL KEGIATAN PELAYANAN ................................................................. 4

BAB III STANDAR FASILITAS .................................................................................... 5

A. DENAH RUANG .................................................................................................. 5


B. STANDAR FASILITAS........................................................................................ 5

BAB IV TATA LAKSANA PELAYANAN .................................................................... 7

A. LINGKUP KEGIATAN ......................................................................................... 7


B. METODE ................................................................................................................ 7
C. LANGKAH KEGIATAN ....................................................................................... 7

BAB V LOGISTIK ........................................................................................................... 10

BAB VI KESELAMATAN SASARAN KEGIATAN / PROGRAM ............................ 11

BAB VII KESELAMATAN KERJA .............................................................................. 13

BAB VIII PENGENDALIAN MUTU ............................................................................. 14

BAB IX PENUTUP ........................................................................................................... 17