BARRETT PALL

Service Delivery Manger

 City, State SUMMARY

 000-000-0000 An experienced professiona l in the IT & Communications industry with over 13 years
experience in operations and service assurance for a wide range of customers in the
email@email.com banking, entertainment, commercial, emergency services, government and non-profit
sectors.
Using authentic leadership capabilities, well-defined goals and a positive work ethic I am
PROFESSIONAL able to drive highly successful teams through difficult change while delivering results that
delight the customer base and meet defined service levels.
Cisco Certified Network Associate Always looking to raise the bar I thrive on strategic discussions that will take the team and
Citrix Certified Administrator - the individuals within, to the next level. I set high standards of performance and pursue
Xenapp 5 challenging goals while always focusing on exceptional customer service.
Microsoft Certified Technology
Specialist
WORK EXPERIENCE
2013-06 - Service Delivery Manager
Present
AREAS OF Cyber Infrastructure Inc.
Leading and managing various activities and deliverable on the Projects
EXPERTISE assigned and provide program management support to the PMO Head
for ensuring successful project execution and implementation.
Integration Ensuring Project Management Gates are implemented within all projects
IT Management assigned and prevent deviations.
Project Delivery Ensuring compliance in operating procedures and policies and provide
Business Analysis support to campaign management team.
Financial Control Oversaw financial controls and systems focusing on monitoring,
Project Management recording, and forecasting and budgeting of project expenses.
Managing Crisis Situations Managing project team members/partners to ensure the right resources
Resource Vendor Management are working on the right tasks at the right time, with clear expectations of
milestones and goals.
Analyzing Project Manager reports to update and administer program
plans.
HOBBIES & Managing project progress and control slippages.
Produce an updated schedule as per the defined PMO Standards.
VOLUNTEERING Escalating deviations to the PMO Head and Stakeholders in a timely
manner and take necessary actions to bring the project on track.
Reading
Consolidating project reporting materials for monthly review by Project
Learning
Manager.
Holidays
Managing overall client relationship including maintaining daily
Gardening & Cooking
operation, troubleshooting issues & escalations.
Painting
Working directly with client and sales to define the scope of works,
Red Cross & the local Primary
created proposals and SOWs.
School
Heading the customer care team of 7 members and provide customer
care solution to USA consumers.

TRAINING AND 2009-02 - Service Delivery Manager

2013-05
CERTIFICATION
Project Management Professional
Microsoft Certified Technology
Specialist
CITRIX Certified Administrator
Cisco Certified Network Associate
VmWare Certified Professional:
VMWare ESX 4.0
Parangat Technologies
Built a strong relationship with business partners to determine business
needs, and link with vendors internal teams to provide the desired
services and desired quality.
Monitored, controlled and supported a wide range of delivery services
thus ensuring the fact that all the procedures and methodologies
were followed to the core.
Understood of overall business direction and proactively identifying
service delivery actions to meet business partner needs.
Reviewed client service, service improvements, performance and quality
of the business process.
Prepard of Approach note, Proposals, Presentation for new opportunities
 Resource Management.

2007-03 - Customer Business Manager

2009-01 Magneto IT Solutions
Responsible for the monthly billing, invoicing, dealer management,
customer inquiries, sales and payment of dealer commissions.
Streamline processes, minimized revenue loss, increased customer
satisfaction, grew sales/revenue and ran a project to move off the end of
life billing system.
Improved standard MAC processes to remove customer delays and
human errors.
Fully documented all tasks; removing dangerous single points of failure
in the business and aligning to the best practice of the industry.

2005-03 - Email Support Executive

2007-02 Bank of America Corp.
Responsible for solving technical queries in the Web Page.
Resettled login name and password.
Taking care of E-Books migration and renewal of books.
Provided vital information for Educator Queries.
Taking care of Refunds and Discounts.

EDUCATION
2002 - 2004 Master of Business Administration in Information Technology
Iglobal University

1999 - 2002 Bachelor in Computer & Information Systems

Greenville University

PERSONAL SKILLS
People skills
8

Leadership skills
10

Decision making
9