DAFTAR ISI

Kata Pengantar ........................................................................................................ i

Daftar Isi .................................................................................................................. ii

Bab I. PENDAHULUAN

A. Latar Belakang ............................................................................................. 1

B. Ruang Lingkup ............................................................................................. 54
C. Tujuan .......................................................................................................... 56
D. Landasan Hukum dan Acuan ........................................................................ 56
E. Istilah dan Definisi ......................................................................................... 57

BAB II. SISTEM MANAJEMEN MUTU DAN SISTEM PENYELENGGARAAN PELAYANAN

A. Persyaratan Umum ...................................................................................... 59
B. Pengendalian Dokumen ............................................................................... 60
C. Pengendalian Rekaman ............................................................................... 64

BAB III. TANGGUNG JAWAB MANAJEMEN

A. Komitmen Manajemen .................................................................................. 66

B. Focus Pada Sasaran Pasien ......................................................................... 67
C. Kebijakan Mutu ............................................................................................ 68
D. Perencanaan Sistem Manajemen Mutu dan Pencapaian Sasaran Kinerja / Mutu 69
E. Tanggungjawab Wewenang dan Komunikasi ............................................... 71
F. Wakil Manajemen Mutu / Penanggung Jawab Managemen Mutu ................. 72
G. Komunikasi Internal ...................................................................................... 74

BAB IV. TINJAUAN MANAJEMEN

A. Umum .......................................................................................................... 76
B. Masukan Tinjauan ......................................................................................... 76
C. Luaran Tinjauan ........................................................................................... 76

BAB V. MANAJEMEN SUMBER DAYA

A. Penyediaan Sumber Daya ............................................................................ 78

B. Manajemen Sumber Daya Manusia ............................................................. 79
C. Infrastruktur (Sarana dan Prasarana) ........................................................... 80
D. Lingkungan Kerja ......................................................................................... 81

BAB VI. PENYELENGGARAAN PELAYANAN

ii Manual Mutu Puskesmas Jileale th. 2018

 A. Upaya Kesehatan Masyarakat (UKM) .......................................................... 82
B. Pelayanan Klinis (Upaya Kesehatan Perseorangan / UKP) .......................... 89

BAB VII. PENUTUP ................................................................................................. 101

iii Manual Mutu Puskesmas Jileale th. 2018