ISLAMIC RELIEF

................ Charity Reg: 328158

Islamic Relief is a UK based international relief and development charity, which
aims to alleviate the suffering of the world’s poorest people.
We are an independent Non-Governmental Organisation (NGO) founded in the UK
in 1984.

Orphans Assistant

Location: London Contract: Permanent

Hours: 35 hours per week Salary: Starting at £23,026- £24,245 per annum including
London Weighting

This is a vital supporter-facing role, providing an excellent level of service to Islamic Relief’s supporters
in line with the standards set out in Supporter relations framework. The job holder will provide support
to the orphan’s officer and will play a key role in ensuring all communications with supporters are of the
highest possible standard. They will also need to ensure that all enquiries are handled efficiently and
promptly whilst maintaining accurate financial records and supporter records on the database. This
involves handling both general and orphans related enquiries and the administration of UK orphans one
to one sponsorship program.

The successful candidate must have:

 Experience of working in customer service environment

 Excellent verbal and written communication skills
 Good levels of computer skills with experience of working with databases and competent in
 Microsoft Office applications such as Word, Excel and Power Point. Good standard of
numeracy
 Ability to work unsupervised and as part of a team
 Ability to work in a methodical manner with attention to detail
 Ability to plan, prioritise and deliver on tight timescales and work under pressure
 Ability to input data accurately and efficiently
 Willingness to work longer hours, including weekends, during peak campaigns
Strong empathy for the aims and work of Islamic Relief.

Closing date: 23:59 on Sunday, 16th September 2018

If you are talented, reliable, resilient and a highly motivated professional, with a strong commitment to
Islamic Relief’s values and belief, please apply by downloading the application pack from our website
http://www.islamic-relief.org.uk/about-us/vacancies/ and forward the completed form to
hr.iruk@islamic-relief.org.uk on or before the closing date.

Islamic Relief promotes equality and meritocracy, and seeks individuals who agree with the IR values together with
our policy standards on Anti-Bribery, Child Protection and Code of Conduct. We will carry out screening checks and
will take out references on your behalf if you are selected. Only shortlisted candidates will be contacted. Please
note, for UK based roles, we are only able to accept applications from candidates who are eligible to work in the UK.
We are unable to progress applications which would require sponsorship.