MAILA R.

DAMYONG
Address: Block 5 Lot 35 Saint Joseph Village 1, San Vicente, San Pedro, Laguna
Cell: (0921)460.1280 (0922)374.7205 Email: mailadamyong@yahoo.com
Q UA L I F I C AT I O N S P R O F I L E

Proactive, detail-oriented, and versatile professional, interested in obtaining a challenging position that would
effectively utilize acquired knowledge, skills, and expertise honed from educational foundation and experience to
achieve career advancement. Additional Strengths:

 Skilled at delivering superior quality of customer service, combined with exceptional listening techniques to
accurately assess client’s needs.
 Capable of multitasking within fiercely competitive and fast-paced environments, contributing immediately to
organizational goals and objectives.
 Regarded for strong dedication to uphold corporate values; complemented with outstanding record of personal
and professional integrity in serving customers and collaborating with various individuals.
 Armed with articulate written and verbal communication skills; complimented with technical proficiency with
Microsoft applications.
E D U C AT I O N
BACHELOR OF SCIENCE IN ENTREPRENEURIAL MANAGEMENT (2009–2013)
Polytechnic University of the Philippines-San Pedro Campus  San Pedro, Laguna
HIGH SCHOOL DIPLOMA:
DIPLOMA Liceo De San Pedro, San Pedro, Laguna (2005-2009)
W O R K H I S TO RY
Multiflex RNC Philippines Inc. (URATEX)  Km 23 West Service Road, South Super Hi-Way Alabang, Muntinlupa City.
SALES SUPPORT STAFF(ORDER HANDLING)  ENCODER, OPERATOR, DELIVERY ASSISTANCE July 2015-Present

 Handled SAP ENCODING, ORDERING and UPDATING.

 Finalize the customer inquiry and orders.
 Managing delivery schedules.

Sharp Philippines Corp.  Km 23 West Service Road, South Super Hi-Way Alabang, Muntinlupa City.
CUSTOMER SERVICE SATISFACTION  RECEPTIONIST September 2014-April 2015
 Answer phone calls with pleasant greetings. Have good communication skills through phone calls.
 Handled complaints of the customer regarding through their units. Has an effective verbal communication.
 Managing schedules of the customer when will be the date that the technician will visit.
 Handled SAP ENCODING, ORDERING and UPDATING.
 Responsible in handling documents, reports and follow up.

McDonalds Golden Arches Development Corp.  Southwoods Ecocentrum, Binan, Laguna.

SERVICE CREW  BARISTA May 2012–May 2014

 Served and presented hot non-alcoholic beverages quickly and efficiently while meeting operating standards.
 Greeted customers and took their orders by carefully listening to their requests and enter orders into the cash
register.
 Built and cultivated effective customer relation by speaking with them to ensure that they are satisfied with their
meals.
 Held responsible in counting money in cash drawers at the beginning of shifts to ensure correct amounts for
adequate change.
 Maintained sanitation of the restaurant including floors, tables, ledges, and counters.
 P R O F E S S I O N A L D E V E LO P M E N T

Telephone Etiquette (July 2016)

Refresher Product Knowledge (April 2016)
Product Knowledge: Marikina (June 2015)
Customer Service Development Training: Sharp Corp, Alabang Muntinlupa City (2015)
OMOTENASHI: Sharp Corp, Alabang Muntinlupa City (2015)
SAP ENCODING: Sharp training room, Alabang Muntinlupa City (2014)
BARISTA TRAINING: Mcdonalds Pontevia Daang Hari (2012)
Youth Entrepreneurship Summit 2011: World Trade Center, Pasay City (2011)
Gising Kabataan Youth Seminar: San Pedro, Laguna (2011)
Iskolar Bos Sangguniang Kabataan: Los Banos, Laguna (2010)
Leadership Trainings-Sangguniang Kabataan: Los Banos, Laguna (2009)
Youth Campus Ministry-Freshman Survival Tactics: PUP San Pedro Campus (2009)
A WA R D S AND HONORS
Gising Kabataan Movement Officer, 2011  SK Kagawad-Barangay San Vicente (2011)  Loyalty Awardees  Head
Barista (2013)  Crew Chief (2013)
A F F I L I AT I O N S
Polytechnic University of the Philippines Alumni Association
Corporate Entrepreneurial Organization for Students (CEO’s)
Gising Kabataan Movement Organization
P E R S O NA L I N FO R M AT I O N
Date of Birth: July 29, 1992
Civil Status: Single
Age: 24years old
Languages: English and Filipino
Hobbies/Interest: Reading, Playing Volleyball
Others: Driver's License
C O N TAC T REFERENCES

Ms. Mary Jane Jacobe Multiflex Rnc Phils. (URATEX) 0925-8016-518

Mr. Hermie Sabordo Sharp Phils. Corporation 0925-5560-499
Ms. Anne Marie Alcantara Golden Arches Corp. (MCDONALDS) 0926-1451-612