Avaya Proactive Contact

4.0
Installing and Configuring Internet Monitor

April 2008
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 Contents

Chapter 1: Setting up NFS in Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Create group and passwd file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Install Windows Services for Linux. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Configure Services for Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Start the NFS Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Install Internet Information Services (IIS) . . . . . . . . . . . . . . . . . . . . . . . . . 6
Install IIS on Windows XP Professional . . . . . . . . . . . . . . . . . . . . . . . . 6
Install IIS on Windows 2003 Server. . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Create a shared folder for mounting NFS . . . . . . . . . . . . . . . . . . . . . . . . . 7
Providing Anonymous access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Chapter 2: Installing the Internet Monitor on the Dialer. . . . . . . . . . . . . . . . . . . . 11

Install the Internet Monitor on the Dialer . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Uninstall Internet Monitor from the Dialer . . . . . . . . . . . . . . . . . . . . . . . . . 12

Installing and Configuring Internet Monitor 4.0 April 2008 i

Contents

ii Installing and Configuring Internet Monitor 4.0 April 2008

Preface

This section contains the following topics:

● Purpose on page 1
● Audience on page 1
● Whats New in this Release on page 1
● Related documents on page 1

Purpose
The purpose of this guide is to provide detailed information on how to install and configure
Avaya Proactive Contact Internet Monitor 4.0.

Audience
This guide is for personnel who configure jobs, select records, and define phone strategies. The
Avaya Proactive Contact Internet Monitor 4.0 provides monitoring and reporting of real time
operations.

Whats New in this Release

Avaya Proactive Contact Internet Monitor 4.0 lets you use a Web browser to view information
about jobs and agents on the system. You can view the progress of active jobs including calls
remaining and call results, and see agent performance statistics including current status and
average talk and update times.

Related documents
The Proactive Contact documentation set consists of:
● Administering Avaya Proactive Contact 4.0 (Linux-based Interface)
● Using Avaya Proactive Contact Supervisor 4.0
● Using Avaya Proactive Contact Analyst 4.0

April 2008 1
Preface

● Using Avaya Proactive Contact Health Manager 4.0

● Configuring and Installing Avaya Proactive Contact 4.0
● Avaya Proactive Contact Safety and Regulatory Information

2 Installing and Configuring Internet Monitor 4.0

Chapter 1: Setting up NFS in Windows

This chapter describes how to create a NFS disk resource on a Windows XP system. The
Windows XP system would contain all the Internet Monitor files for Windows.The file system on
the Windows system should be NTFS.
● Create group and passwd file on page 3
● Install Windows Services for Linux on page 3
● Configure Services for Linux on page 5
● Start the NFS Service on page 5
● Install IIS on Windows XP Professional on page 6
● Create a shared folder for mounting NFS on page 7
● Providing Anonymous access on page 8

Create group and passwd file

Create a file named group without any extension.
Add the following entry in the group file:
pds_system:x:101:sysadm,analysis,client1
Create a file named passwd without any extension.
Add the following entry in the passwd file:
admin:x:101:101:PDS admin:/home/admin:/bin/sh

Copy the group and passwd file

Copy the group and passwd files to the following location:
C:\WINDOWS\system32\drivers\etc

Install Windows Services for Linux

To install Windows Services for Linux:

Installing and Configuring Internet Monitor 4.0 April 2008 3

Chapter 1: Setting up NFS in Windows

1. Download the Windows Services for Linux from the Microsoft website.
2. Double-click SFU35SEL_EN.exe. Extract the files to a temporary folder.
3. Double-click setup.exe file in the temporary folder.
4. In the Welcome screen, click Next.
5. In the Customer Information screen, type the username and the organization name.
6. In the License Support Information screen, select I accept the agreement, and click Next.
7. In the Installation Options screen, select Custom Installation, and click Next.
8. In the Selecting Components screen, choose the following components:
● Interix GNU Components
● NFS
● Remote Connectivity
● Authentication tools for NFS
Expand Interix GNU Component, click Interix GNU Utilities, and select Entire feature
(including all the sub features if any) will be installed on local hard drive option. Click
each of the components (NFS, Remote Connectivity, and Authentication tools for NFS)
and select Entire feature (including all the sub features if any) will be installed on
local hard drive option.
Note:
Note: To connect NFS clients such as Linux, you will require a server for NFS.
9. In the Security Settings screen, click Next.
10. In the User Name Mapping screen, select Local User Name Mapping Server option, and
select Password and group files option.
11. Click Next.
12. In the User Name Mapping screen,
● under Password file path and name: field type the following:
C:\Windows\System32\drivers\etc\passwd
● under Group file path and name: field type the following:
C:\WINDOWS\system32\drivers\etc\group
13. Click Next.
14. In the Installation Location screen, select the installation location and click Next.
15. After the installation is completed, click Finish.
This completes the installation of Windows Services for Linux.

4 Installing and Configuring Internet Monitor 4.0 April 2008

 Configure Services for Linux

Configure Services for Linux

Follow these steps to configure the services for Linux:
1. Click Start, All Programs, Windows Services for Unix, and click Services for Unix
Administration.
2. On the Services for Unix Administration window, in the left pane, under Services for UNIX
folder, select User Name Mapping.
3. In the right pane, click Maps tab.
4. In the Maps tab, uncheck Simple maps option.
5. Click Show User Maps.
6. Click List Windows Users.
7. Click List UNIX Users.
8. In Windows users: list, select Administrator.
9. In UNIX users: list, select admin.
10. Click Add.
11. In the Microsoft Internet Explorer dialog box, click OK.
12. On the top right corner of the Service for Unix Administration window, click Apply.
13. Click Show Group Maps.
14. Click List Windows Groups.
15. Click List UNIX Groups.
16. In Windows groups: list, select Administrators.
17. In UNIX groups: list, select pds_system.
18. Click Add.
19. In the Microsoft Internet Explorer dialog box, click OK.
20. On the top right corner of the Service for Unix Administration window, click Apply.
This completes the configuration of services for Linux.

Start the NFS Service

Follow these steps to start the NFS service:
1. Click Start, and then click Run.

Installing and Configuring Internet Monitor 4.0 April 2008 5

Chapter 1: Setting up NFS in Windows

2. In the Run dialog box, type services.msc.

3. In the Services window, verify the following services and if these services are not running
start these services:
● Client for NFS
● Server for NFS
● Server for PCNFS

Install Internet Information Services (IIS)

In this section we will install Internet Information Services (IIS) (you need to install IIS on any
one operating system):
● Install IIS on Windows XP Professional on page 6
● Install IIS on Windows 2003 Server on page 7

Install IIS on Windows XP Professional

Follow these steps to install IIS on Windows XP Professional:
1. Click Start and then click Control Panel.
2. In the Control Panel window, double-click on Add or Remove Programs icon.
3. In the Add or Remove Programs window, in the left pane click Add/Remove Windows
components icon.
4. In the Windows Component Wizard window, select Internet Information Services (IIS).
5. Click Details....
6. In the Internet Information Services window (IIS), select World Wide Web Service option.
7. Click Details...
8. In the World Wide Web Service window, select the following option:
● World Wide Web Service
9. Click OK in the World Wide Web Service window.
10. Click OK in the Internet Information Services window (IIS).
11. Click Next in the Windows Components Wizard window.
Note:
Note: You will need to insert Microsoft Windows XP Professional CD.

6 Installing and Configuring Internet Monitor 4.0 April 2008

 Create a shared folder for mounting NFS

12. After the installation completes, click Finish.

This completes the installation of IIS on Windows XP Professional.

Install IIS on Windows 2003 Server

Follow these steps to install IIS on Windows 2003 Server:
1. Click Start and then click Control Panel.
2. In the Control Panel window, double-click on Add or Remove Programs icon.
3. In the Add or Remove Programs window, in the left pane click Add/Remove Windows
components icon.
4. In the Windows Component Wizard, select Application Server.
5. Click Details....
6. In the Application Server window, select Internet Information Services (IIS) option.
7. Click Details...
8. In the Internet Information Services (IIS) window, select World Wide Web Service option.
9. Click Details...
10. In the World Wide Web Service window, select the following option:
● World Wide Web Service
11. Click OK in the World Wide Web Service window.
12. Click OK in the Internet Information Services window (IIS).
13. Click OK in the Application Server window.
14. Click Next in the Windows Components Wizard window.
Note:
Note: You will need to insert Microsoft Windows 2003 Server CD.
15. After the installation completes, click Finish.
This completes the installation of IIS on Windows 2003 Server.

Create a shared folder for mounting NFS

In this section you will create a shared folder for mounting NFS.
To create a NFS share:
1. Create a folder or directory on the drive which has NTFS file system.

Installing and Configuring Internet Monitor 4.0 April 2008 7

Chapter 1: Setting up NFS in Windows

2. Right-click the folder and click Sharing and Security...

3. Click on the NFS sharing tab.
4. Select Share this folder option.
5. Click Permissions.
6. In the NFS Share Permissions window:
● Next to Type of access: select Read-Write option from the drop-down list.
● Select Allow root access option.
7. Click OK.
8. Click Apply.
9. Click on the Web Sharing tab.
10. Select Share this folder option.
11. In the Edit Alias window that appears, under access permissions box, select the following
options:
● Read
● Write
● Directory browsing
12. Click OK.
13. Click Apply.
14. Click OK.
15. Restart the computer.
This completes the creation of a shared folder for mounting NFS.
Note:
Note: You will need to copy all the files from the Internet Monitor CD to the folder that
you shared in step 4.

Providing Anonymous access

1. Click Start, and select Run.
2. In the Run dialog box, type the following:
inetmgr
3. In the Internet Information Services window, in the left pane, expand Local Computer >
Web Sites > Default Web Site.

8 Installing and Configuring Internet Monitor 4.0 April 2008

 Providing Anonymous access

4. Under Default Web Site, right-click on the folder created in step 1 of Create a shared folder
for mounting NFS on page 7, and select Properties.
5. In the Properties window, click the Directory Security tab.
6. In the Directory Security tab, in the Anonymous access and authentication control box,
click Edit....
7. In the Authentication Methods window, select Anonymous access option.
8. Click OK.
9. Click Apply, then click OK.

Installing and Configuring Internet Monitor 4.0 April 2008 9

Chapter 1: Setting up NFS in Windows

10 Installing and Configuring Internet Monitor 4.0 April 2008

Chapter 2: Installing the Internet Monitor
on the Dialer

This chapter describes how to install and configure the Internet Monitor service on the Avaya
Proactive Contact dialer.
Note:
Note: Before installing the Internet Monitor, ensure that Avaya Proactive Contact dialer
is fully installed and operational. You must download pc4_100 patch for Avaya
Proactive Contact 4.0 available on the Avaya Support website and install it on the
dialer.
● Install the Internet Monitor on the Dialer on page 11
● Uninstall Internet Monitor from the Dialer on page 12

Install the Internet Monitor on the Dialer

To install the Internet Monitor:
1. Login to the Proactive Contact Dialer as sroot.
2. Type the following command: menu install
3. In the Installation and Configuration window, type 2 to select Value added products.
4. Press Enter.
5. In the Value Added Products window, type 4 to select Install Internet Monitor.
6. Under Internet Monitor Script, respond to the questions asked:
● What is the refresh rate in seconds? For example, type 15 for setting it to 15
seconds.
● What is the IP address of the host PC? Type the IP address of the windows system
where Internet Monitor application is installed.
● What is the directory to be mounted from the host PC? Only type the name of the
NFS directory (the folder where you copied the Internet Monitor html files) created on
the Windows system that you would like to mount and press Enter.
7. Login to the Proactive Contact as admin.
8. Restart the Dialer services by executing the following command:
a. stop_pds

Installing and Configuring Internet Monitor 4.0 April 2008 11

Chapter 2: Installing the Internet Monitor on the Dialer

b. start_pds
9. Run the job.
10. Join atleast one agent to the job.

Uninstall Internet Monitor from the Dialer

To uninstall the Internet Monitor:
1. Login to the Proactive Contact Dialer as sroot.
2. Type the following command: menu install
3. In the Installation and Configuration window, type 2 to select Value added products.
4. Press Enter.
5. In the Value Added Products window, type 5 to select Remove Internet Monitor.
6. Login to the Proactive Contact Dialer as admin.
7. Restart the Dialer services by executing the following command:
a. stop_pds
b. start_pds

12 Installing and Configuring Internet Monitor 4.0 April 2008

 Index

Index

C
Configure Services for Linux . . . . . . . . . . . . . 5
Create a shared folder for mounting NFS . . . . . . . 7
Create group and passwd file . . . . . . . . . . . . . 3

I
IIS on Windows XP . . . . . . . . . . . . . . . . . 6
Install IIS on Windows 2003 server . . . . . . . . . . 7
Install the Internet Monitor on the Dialer . . . . . . . .11
Install Windows Services for LINUX . . . . . . . . . . 3
Interix GNU Components . . . . . . . . . . . . . . . 4

R
Remove Internet Monitor . . . . . . . . . . . . . . 12
Restart the Dialer . . . . . . . . . . . . . . . . . .11

S
Start the NFS Service . . . . . . . . . . . . . . . . 5

U
Uninstall Internet Monitor from the Dialer . . . . . . 12

Installing and Configuring Internet Monitor 4.0 April 2008 13

Index

14 Installing and Configuring Internet Monitor 4.0 April 2008