Taft Ave, Malate, Metro Manila, 1004 Metro Manila

School of Tourism Management

On-The-Job Training at

Philippine Airlines

PNB Financial Center, Diosdado Macapagal Blvd, 1300 Pasay City, Philippines

In Partial Fulfilment for the Degree of

Bachelor of Science in Tourism Management

Submitted By:
Torres, Maria Kelly Louise M.
BSTM 3rd Year

Submitted To:
Mr. Ernesto Malay
Practicum Coordinator
SY 2017 1st Trimester
Introduction:
Philippine Airlines, Inc. (PAL) has been the dominant air carrier in the Philippines since its creation in
1941. Operating both internationally and within the 7,100 islands that make up the country, PAL has been
something of a curiosity and scandal among the world’s major airlines, for decades losing money while
being traded among the handful of wealthy families in control of the Philippine economy. After 14 years
of ownership by the government of deposed President Ferdinand E. Marcos, PAL was sold at the order of
President Corazon Aquino in 1992 to a consortium of companies under the leadership of the Soriano and
Cojuangco (pronounced “koe-HWAHNG-koe”) families. Because Aquino’s maiden name was
Cojuangco, many believed this “privatization” of PAL was not likely to break the pattern of corruption
and inefficiency that has marred the carrier’s history since 1941. But events in the late 1990s would
conspire to force significant changes in the airline.

Philippine Airlines (PAL), a trade name of PAL Holdings, Inc. (PSE: PAL), also known historically (until
1970) as Philippine Air Lines, is the flag carrier of the Philippines. Headquartered at the PNB Financial
Center in Pasay City, the airline was founded in 1941 and is the first and oldest commercial airline in Asia
operating under its original name. Out of its hubs at Ninoy Aquino International Airport of Manila, Clark
International Airport of Angeles and Mactan-Cebu International Airport of Cebu, Philippine Airlines
serves 31 destinations in the Philippines and 41 overseas destinations in Southeast Asia, East Asia,
Middle East, Oceania, North America and Europe.

Formerly one of the largest Asian airlines, PAL was severely affected by the 1997 Asian financial crisis.
In one of the Philippines' biggest corporate failures, PAL was forced to downsize its international
operations by completely cutting flights to Europe and Middle East, cutting virtually all domestic flights
except routes operated from Manila, reducing the size of its fleet, and laying off thousands of employees.
The airline was placed under receivership in 1998, and gradually restored operations to many
destinations. After PAL's exit from receivership in 2007,

PAL embarked on a frequent revamp of management. However, PAL's vision to re-establish itself as one
of Asia's premier carriers, is still the matter of greatest importance. Philippine Airlines operates a mixed
fleet of Airbus and Boeingaircraft with Airbus A320, Airbus A321, Airbus A330, Airbus A340, and
Boeing 777-300ER.
 I. Company Profile

The Philippine Airlines fleet composed of wide-body and narrow-body aircraft from four families
(excluding PAL Express fleet): Airbus A320, Airbus A330, Airbus A340 and its flagship, Boeing 777. As
of 2 January 2017, there were 55 aircraft registered in the PAL fleet.

PAL Holdings, Inc. is a holding company. The Company is engaged in purchasing, subscribing,
acquiring, holding, using, managing, developing, selling, assigning, exchanging or disposing of real and
personal property, including shares of stocks, debentures, notes and other securities of any domestic or
foreign corporation. It is engaged in airline business. The Company, through Philippine Airlines, Inc.
(PAL), which is the Philippine national flag carrier, is engaged in air transport of passengers and cargo
within the Philippines and between the Philippines and various international destinations. PAL flies to
domestic jet routes and international and regional points. PAL's route network covers approximately 30
points in the Philippines and over 40 international destinations. PAL's international route network covers
approximately 40 cities in over 20 countries. PAL's domestic network, including those operated by
partner PAL Express, covers over 30 cities and towns in the Philippines.

Philippine Airlines also known as PAL, is the flag carrier and national airline of the Philippines.
 II. Mission and Vision

MISSION

 To meet the needs of the public for moving people, goods, and information, and in
particular for safe and reliable travel, transport, communications, distribution, and related
services (president's flights, transportation and cargo services);
 To offer such services of reasonable competitive prices and the highest level of quality
consistent with such prices;
 To provide satisfying its employees;
 To provide adequate return to its stockholders; and
 To represent the best of the Philippines and the Filipino people to the world.

VISION

 To be the most preferred airline in Asia.

III. Facilities and Services
Services Offered

A. Before Flight

Choice Seats

Avian Flu

Medical Equipment

Medical cards

Overbooking of flights

Special Handling

Special meals

US visit 10 print policy

B. At the Airport

Check-in

Airport Lounges

Baggage’s Assistance

Connencting Flights

Storage Services

C. During Flight

Cabin Interior

Cabin Amenities

Entertainment

Meals and beverages

Duty Free sales

 Comfort and Safety

Facilities
PAL Learning Center

PAL Learning Center is noted for outstanding result of the quality of courses and programs through the
excellent service of our flight crews and ground personnel.

PAL Learning Center has opened its doors to individuals and companies who are in need of airline related
training.

NAIA Centennial Terminal 2

Manila airport has 4 Terminals that operate almost as independent airports: NAIA Terminal 1, Naia
Terminal 2, NAIA Terminal 3 and NAIA Terminal 4.

Terminal 2 operates with domestic and international flights by Philippine Airlines, the national flag
carrier. Through the terminal, every year travel 9M passengers. The building has 6 levels, all focused to
the central one, known as Rotunda. The shape of NAIA Terminal 2 is like a “V” with North and South
sides. The Northern side operate with international flights, the Southern side serves domestic flights.

Each wing has 2 levels:

- Ground Level - Arrivals

- Second Level: Departures, Check-in and Boarding areas.

It has 12 aerobridges that link directly Terminal 2 to the planes. There is a central park that surrounds the
NAIA Control Tower.

Airlines

NAIA Terminal-2 exclusively serves all Philippine Airlines flights:

- PAL Express
- Philippine Airlines

PAL Aviation School

Philippine Airlines Aviation School is one of the premier flight schools in the country. Being the first
flying school in Asia, it is backed by decades of vast training experience in the realm of aviation.

PAL Aviation School is an Approved Training Organization of the Civil Aviation Authority of the
Philippines. It has a fleet of 10 Cessna 172 Skyhawk aircraft used for flight training. The Cessna 172
Skyhawk is a four-seat, single-engine, high-wing fixed-wing aircraft.

PAL Aviation School also has one Red Bird SD and FRASCA 142 synthetic flight trainer used for the
simulator training.

Our Mission

The Philippine Airlines Aviation School’s Mission is to: i. Support the Human Resources Training and
Development Sub Department and Flight Operations Department objectives by providing qualified and
highly proficient Flight Deck Crew.

ii. Support the corporate objective by making the services and facilities of the PAL Aviation School
available to customers.

iii. Ensure the development and the well being of the PAL Aviation School personnel to enhance
productivity.

Our Vision

i. The Philippine Airlines Aviation School’s Vision is to provide world class pilot training utilizing
the best flight training equipment and facilities combined with highly

competent Flight Instructors and support staff, and to be known as one of the best flight school in the
world.