SECTION B:

1 Would you like to make some changes now?

2 It could be difficult to balance your home life with your work life.
3 Fortunately, no one was badly injured.
4 Well, I’m flying to the US and will stay there for a week.
5 The nurse poured warm water over his numb hands.
6 Repaying debt on time makes you trustworthy.
7 The drought in the country took away many lives.
8 She didn’t have any intentions of hurting you.
9 Ma’am, I am sorry but I cannot help you at the moment.
10 The chef was appreciated by the guest for his Italian cuisine.
11 The old lady stepped on his foot.
12 Why do you keep forwarding jokes?
13 The curtain down there in our rented house is my favorite one.
14 He made a choice of staying in an unknown city.
15 I'll write to your top management if I don't get a refund.
16 He did not produce enough victories to save his captaincy.
17 She desperately wanted to take part in the Calligraphy competition.
18 It is scary to jump off a cliff.
19 You’ll find an information brochure about Singapore in the “Holiday Destination’s” tab.
20 My cousin asked me to go to the poultry farm to buy eggs.
21 Did you know that she’s getting married in August?
22 It can be difficult to balance your home life with your work life.
23 I will conduct a fair investigation of the case.
24 Happiness is a conscious choice.
25 I want clear, logical and definitive answers to questions.
26 She went to the museum with her niece and nephew.
27 She did not have any intention of hurting you.
28 The injured girl was rushed to the hospital by her neighbors.
29 It was perfectly reasonable to be afraid of them.
30 Please confirm the receipt of payment for the goods delivered.
31 The police kept a watch on the petty criminal.
32 Religious officials wanted the public to think that the earth was flat.
33 I will conduct a thorough investigation of the case.
34 There is a sudden spate of endorsements in the leading newspaper.
35 I sprained my calf muscle while exercising.
36 Children between the age of 8 to 10 can travel alone in a non-stop flight only.
37 The human brain is considered to be a machine.
38 Your ticket is exclusive of the charges for food on the flight.
39 He didn’t settle for less than what he wanted.
40 I’m afraid there aren’t any tickets available for the desired flight.
41 Ma’am, I’m sorry but I cannot help you at the moment.
 42 The hard part is not answering questions but asking them.
43 My friend is allergic to berries and peanuts.
44 The region is also a good market for remittance.
45 According to his friends, the house in which he lived was haunted.
46 I sprained my calf muscles while exercising.
47 Advertisers are willing to pay ridiculous amounts for ads.
48 The winner of the beauty pageant was crowned with a tiara.

SECTION C:
Scenario 1

Mr. Mark: Hello Tina. Is this a good time to talk?

Ms. Tina: Hi Mark! Yes, we can talk. How are you?
Mr. Mark: I’m good. We’re totally disappointed with the software developed by your team. This is the
third bug we have faced this week. It’s badly affecting our work flow.
Ms. Tina: Oh! Could you please tell me what bug you have faced now?
Mr. Mark: When students register for our online courses, they are unable to select their educational
qualification from the drop down list. The field is captured as… Correct reading material to them.
Ms. Tina: I am really sorry Mark. My technical team will check this.
Mr. Mark: I think you have not tested the application thoroughly at all. This is really bad quality.
Ms. Tina: I understand your concern Mark. I will ensure that you don’t face any further issues with the
tool.
Mr. Mark: Please set this right immediately and update me.
Ms. Tina: Sure Mark, I will get the bug fixed and will update you. Bye!

Now answer the following questions based on the conversation you just heard.

1. What was the tone of Mark?

Option 1: Depressed
Option 2: Animated
Option 3: Furious
Option 4: Diplomatic

2. What was Tina’s tone during the conversation?

Option 1: Apologetic
Option 2: Arrogant
Option 3: Foolish
Option 4: Careless

3. How many bugs has the client encountered?

Option 1: One
Option 2: Two
Option 3: Three
Option 4: Four
4. What is Mark accusing the vendor for?
Option 1: For poor quality of product.
Option 2: For unethical behavior.
Option 3: For unreasonable billing.
Option 4: For delay in rectifying the bug.

5. What is Tina’s next step?

Option 1: To complain to Mark’s manager.
Option 2: To rectify the bug.
Option 3: To revise the payment.
Option 4: To scrap the project.

Scenario 2:

MS. SUSAN: Good afternoon! I’m Susan from Global Placement Services. How may I help you?
MR. HARRY: Good afternoon! My name is Harry. Could you please tell me a bit about the services
offered by your company?
MS. SUSAN: Sure, sir! We provide a number of different services such as job placements, consultancy
services and recruitment services for many different companies. Could you please be more specific
about the purpose of your call?
MR. HARRY: Well, I have recently completed my MBA. I’m now looking for a job and so I would like to
avail your services.
MS. SUSAN: What kind of a job do you have in mind, Mr. Harry?
MR. HARRY: I’m looking for a job in event management or operations, preferably abroad or anywhere
outside Seattle. I’m definitely not interested in working in HR or finance.
MS. SUSAN: Okay, I’ll make a note of it. Could you please answer a few questions for our records?
MR. HARRY: Go ahead.
MS. SUSAN: Please tell me your full name, address and academic qualifications.
MR. HARRY: My name is Harry Richardson. I live at 23 E Bakerston, Seattle currently. I have completed
my BCOM from Symbiosis College.
MS. SUSAN: Sir, do you mean the Symbiosis Institute in Los Angeles?
MR. HARRY: No, I meant Symbiosis College. It’s in Portland. I have also done a diploma in Banking and
Finance from IFBI in Stockton.
MS. SUSAN: Okay sir. Could you come to one of our Stockton offices tomorrow for a detailed
consultation at 11 AM?
MR. HARRY: I’ve already told that I no longer live in Stockton. I’m in Seattle these days.

Now answer the following questions based on the conversation that you just heard.
1. Which of these cities has Harry not lived in?
Option 1: Portland
Option 2: Stockton
Option 3: Los Angeles
Option 4: Seattle
Option 5: Both Stockton and Los Angeles
2. The company does not provide which of these services?
Option 1: Contractual Services
Option 2: Job Placement Services
Option 3: Consultancy Services
Option 4: Recruitment Services

3. At the end of the conversation, which should be Susan’s response?

Option 1: Oh, okay, when will you be able to visit our office?
Option 2: Oh, okay, thank you for calling.
Option 3: Oh, okay, but, you have to come to our office for next steps.
Option 4: But sir, you just said you’re in Stockton.

4. What can be said about the interaction between Susan and Harry?
Option 1: Casual
Option 2: Formal
Option 3: Heated
Option 4: Jovial

5. In which of the following fields does Harry not want to work?

Option 1: Event Management
Option 2: Finance
Option 3: Marketing
Option 4: Operations

Scenario 3

Manager: Hi Sarah! I was about to come to your cabin. Good, I found you on the way.
Executive: Hi sir! What happened? I had just gone to the cafeteria.
Manager: I’m afraid I won’t be able to make it to the meeting with the supplier today.
Executive: Oh! Should I cancel the meeting for the day?
Manager: No no. Why cancel it? You can attend it. Please do take notes during the presentation.
Executive: Yes, sir. Anything else that you want me to do?
Manager: Please negotiate the price of the vending machine. We want a cheaper one to replace the
existing one.
Executive: Should we go for a cheaper vending machine, even if it has lesser number of beverage
options?
Manager: No, we want to have at least five beverage options, for less than ten thousand dollars.
Executive: Okay sir, I have noted down these points. I will leave from the office in a while.
Manager: Okay Sarah. Please remember that we are not compromising on quality.
Executive: I understand that sir. I ensure you the best deal in terms of cost and quality.
Manager: Is there anything else you want to ask me?
Executive: Do I have the liberty to close the deal if the vending machine matches our requirement?
Manager: We should not take a hasty decision. We should consider other suppliers in the market.
Executive: Sure sir. I’ll have my lunch and leave, else I’ll be late for the meeting.
Manager: All the best, Sarah. Please ring me up when you reach the venue of the meeting.

Now answer the following questions based on the conversation you just heard.

1. What can be said about the manager’s attitude towards the executive?
Option 1: The manager was testing the executive.
Option 2: The manager was warning the executive.
Option 3: The manager was irritated with the executive.
Option 4: The manager was guiding the executive.

2. What is the purpose of the meeting?

Option 1: To purchase a brand new vending machine for the first time.
Option 2: To purchase a new vending machine to replace the older one.
Option 3: To sell the old vending machine and buy a new one.
Option 4: To sell the old vending machine for the best price.

3. What can be inferred about the venue of the meeting with the supplier?
Option 1: In a hotel .
Option 2: In the supplier’s office.
Option 3: In the premises of Think Tank company.
Option 4: Outside the premises of Think Tank company.

4. Why doesn’t the manager want the executive to close the deal?
Option 1: Because he doesn’t trust the executive.
Option 2: Because he wants to take credit for the deal.
Option 3: Because he wants the best deal in the market.
Option 4: Because he wants to take the final decision on his own.
Option 5: Because the executive is new to this job.

5. Where is this conversation taking place?

Option 1: In Sarah’s cabin.
Option 2: In the car parking area.
Option 3: In the cafeteria.
Option 4: In the office corridor.

Scenario 4

NINA: Hi Sam! Are you free now?

SAM: Hi Nina. I am a bit tied up with fresher training sessions. Can we discuss the Swiss case in a while?
NINA: Actually, it is a bit urgent. I need to justify the cost for such negligence to them, basis that they’ll
decide if they still want to continue developing software for us.
SAM: Okay, Nina. Tell me. What was the problem?
NINA: Sarah did not submit the invoice to the accounts department on 28th September. An executive
from Swiss Limited called me up saying they had raised the invoice on 27th September.
SAM: As per company policy, Sarah should have sent the invoice to the accounts department within 3
days of receipt of the invoice. When did she submit it?
NINA: She has submitted the invoice on 30th September. But I had clearly mentioned to her that the
payment had to be made on an urgent basis.
SAM: Well, I understand. But since she’s denying any such communications from your end, could you
please forward me the mail you had sent her?
NINA: I have already sent you the mail for your reference. But what do I tell Swiss Limited in the
meeting?
SAM: We shouldn’t let them know that was any miscommunication within departments. Just apologize
and assure them that the payment will be made quickly.
NINA: Okay. Thank you for sparing your time. I’ll make a move now.
SAM: All the best. Keep me updated on this case.
NINA: I shall call you up on the evening. Bye!

Now answer the following questions based on the conversation that you just heard.

1. What was the issue raised by Nina?

Option 1: Sarah had not submitted the invoice within 3 days of receipt.
Option 2: Sarah had not informed that there will be a delay in processing the invoice.
Option 3: Sarah had told a lie that there was no communication about the invoice.
Option 4: Sarah had not submitted the invoice on priority basis.

2. What can be inferred about the kind of services Swiss limited renders to his clients?
Option 1: I.T. Services
Option 2: P.R. Services
Option 3: Legal Consultancy Services
Option 4: HR Consultancy Services

3. What can be inferred about Nina from the conversation?

Option 1: She is over enthusiastic.
Option 2: She is irresponsible and careless.
Option 3: She is a troubleshooter.
Option 4: She likes to gossip about her colleagues.

4. On what date was the invoice raised?

Option 1: 27th September
Option 2: 28th September
Option 3: 29th September
Option 4: 30th September

5. What does Sam ask Nina to convey to the client?

Option 1: He asks her to apologize for the delay in payment.
Option 2: He asks her to apologize for the internal miscommunication.
Option 3: He asks her to apologize and tell them about the 3-day policy.
Option 4: He asks to apologize and handle the client in her own way.
Scenario 5

MS. ANNABETH: Hello Steve, how are you?

MR. STEVE: I’m good Annabeth. I’m glad you came to discuss the project.
MS. ANNABETH: Oh, it’s my pleasure. I believe that there were some details which you could not discuss
over the telephone.
MR. STEVE: That’s correct. I wanted to take you through the current web portal used by our customers.
We would want you guys to come up with something better.
MS. ANNABETH: Sure, sounds good.
MR. STEVE: The portal currently tracks the history of our engagement with each customer: the products
purchased by them, their queries and complaints and how they were resolved. Now, we would like to
integrate our billing system with this portal. Apart from adding the functionalities discussed in the last
meeting.
MS. ANNABETH: Sure, Steve, we will ensure this. Would you also need maintenance support once the
application goes live?
MR. STEVE: That would be great. But let me check and get back to you if it’s really needed.
MS. ANNABETH: Sure. Is there anything else that you would like to discuss?
MR. STEVE: That’s it, I guess. Thanks for coming. I shall wait for the project blueprint and commercials
from your end.
MS. ANNABETH: Sure, Steve. Thanks for your time. See you!

Now answer the following questions based on the conversation that you just heard.

1. What was the agenda of the meeting?

Option 1: To resolve client complaints
Option 2: To understand the client’s requirements
Option 3: To sell services to the clients
Option 4: To discuss the project billing details

2. What would be the next step after this meeting?

Option 1: The web application would go live.
Option 2: Demo of the web application
Option 3: Sharing the project plan and financials
Option 4: Adding new features to the current portal

3. What does the client project involve?

Option 1: Developing a new billing system
Option 2: Developing a new customer support system
Option 3: Developing a new product catalogue
Option 4: Developing a new customer engagement interface
4. Which of these features is currently not available in the engagement portal?
Option 1: Billing system
Option 2: Listing of product purchased
Option 3: Complaint resolution
Option 4: History tracking

5. Why did Annabeth have to go to this client meeting?

Option 1: She didn’t understand the client requirements over phone.
Option 2: The client could not explain certain project details over phone.
Option 3: Annabeth’s team wanted to meet the client.
Option 4: The client wanted to finalize the blueprint and commercials.

SECTION D:
Which of the following sentences is correct?

Option 1: Roger kept procrastinating his preparations which led to his failure in the exams.
Option 2: Roger kept doing his preparations which led to his failure in the exams.
Option 3: Roger kept putting on his preparations which led to his failure in the exams.
Option 4: Roger kept preparing his preparations which led to his failure in the exams.

Which of the following sentences is correct?

Option 1: Jacob can bail the team out of the potential situation.
Option 2: Jacob can bail the team out of the potential cacophony.
Option 3: Jacob can bail the team out of the potential teaser.
Option 4: Jacob can bail the team out of the potential crisis.

Which of the following sentences is correct?

Option 1: The kids were hurt of the haunted house.

Option 2: The kids were lost of the haunted house.
Option 3: The kids were scared of the haunted house.
Option 4: The kids were first of the haunted house.

What is the antonym for the word SETTLED?

Option 1: Stationary
Option 2: Fixed
Option 3: Inactive
Option 4: Mobile
Which of the following sentences is correct?

Option 1: Despite being poor, Cathy still dresses more appropriately than most of her friends.
Option 2: Although being poor, Cathy still dresses more appropriately than most of her friends.
Option 3: Since being poor, Cathy still dresses more appropriately than most of her friends.
Option 4: However being poor, Cathy still dresses more appropriately than most of her friends.

Which of the following sentences is correct?

Option 1: As poorer nations industrialize aggressively, natural resources are being severely critical.
Option 2: As poorer nations industrialize aggressively, natural resources are being severely worsened.
Option 3: As poorer nations industrialize aggressively, natural resources are being severely depleted.
Option 4: As poorer nations industrialize aggressively, natural resources are being severely hit.

What is the antonym for the word IGNITE?

Option 1: Drench
Option 2: Wet
Option 3: Soak
Option 4: Extinguish

Which of the following sentences is correct?

Option 1: It is sad, the way she has utilized a once in a lifetime opportunity.
Option 2: It is sad, the way she has squandered a once in a lifetime opportunity.
Option 3: It is sad, the way she has developed a once in a lifetime opportunity.
Option 4: It is sad, the way she has extended a once in a lifetime opportunity.

What is the antonym for the word CLARIFY?

Option 1: Analyze
Option 2: Simplify
Option 3: Confuse
Option 4: Resolve

What is the synonym for the word LATEST?

Option 1: Current
Option 2: Postponed
Option 3: Old
Option 4: Outdated
Which of the following sentences is correct?

Option 1: The whole place has an air of silence as everyone seemed uninterested.
Option 2: The whole place has an air of dullness as everyone seemed uninterested.
Option 3: The whole place has an air of distress as everyone seemed uninterested.
Option 4: The whole place has an air of uneasiness as everyone seemed uninterested.

What is the synonym for the word FREQUENT?

Option 1: Free
Option 2: Repeated
Option 3: Rare
Option 4: Irregular

Which of the following sentences is correct?

Option 1: Human beings get easily distracted by materialistic pleasures.

Option 2: Human beings get easily attentive by materialistic pleasures.
Option 3: Human beings get easily devoted by materialistic pleasures.
Option 4: Human beings get easily intelligent by materialistic pleasures.

Which of the following sentences is correct?

Option 1: An honest man never resorts to lies in order to fulfill his goals.
Option 2: An honest man never talks lies in order to fulfill his goals.
Option 3: An honest man never helps to lies in order to fulfill his goals.
Option 4: An honest man never forms to lies in order to fulfill his goals.

What is the synonym for the word ELEMENTARY?

Option 1: Useless
Option 2: Primary
Option 3: Weak
Option 4: New

Which of the following sentences is correct?

Option 1: After Ross washed and waxed his car, it looked very rusty.
Option 2: After Ross washed and waxed his car, it looked very shiny.
Option 3: After Ross washed and waxed his car, it looked very dirty.
Option 4: After Ross washed and waxed his car, it looked very old.
Which of the following sentences is correct?

Option 1: The consequences of the growing materialism of the modern age will be destructive.
Option 2: The consequences of the growing materialism of the modern age will be revolting.
Option 3: The consequences of the growing materialism of the modern age will be unfailing.
Option 4: The consequences of the growing materialism of the modern age will be disastrous.

What is the synonym for the word COURAGEOUS?

Option 1: Brave
Option 2: Hungry
Option 3: Sincere
Option 4: Good-looking

SECTION E:
Which of the following sentences if grammatically correct?

Option 1: He is looking by his lost notebook.

Option 2: He is looking to his lost notebook.
Option 3: He is looking of his lost notebook.
Option 4: He is looking for his lost notebook.

Which of the following sentences is grammatically correct?

Option 1: We all decided to go to Bangalore by road.

Option 2: We all decided to go to Bangalore to road.
Option 3: We all decided to go to Bangalore of road.
Option 4: we all decided to go to Bangalore on road.

You will come to my party tomorrow, isn’t it?

Option 1: You will come…

Option 2: …to my party tomorrow,
Option 3: …isn’t it?
Option 4: No Error

Which of the following sentences is grammatically correct?

Option 1: She studied in the entire chapter for an hour before the examination.
Option 2: She studied the entire chapter for an hour before the examination.
Option 3: She studied of the entire chapter for an hour before the examination.
Option 4: She studied for the entire chapter for an hour before the examination.
Which of the following sentences is grammatically correct?

Option 1: Do you know the name of that beautiful flower?

Option 2: Do you know the name from that beautiful flower?
Option 3: Do you know the name on that beautiful flower?
Option 4: Do you know the name in that beautiful flower?

Please try up all the products and choose the best one.

Option 1: Please try up…

Option 2: …all the products and…
Option 3: …choose the best one.
Option 4: No Error

Do you have _______ extra pencil?

Option 1: A
Option 2: The
Option 3: Some
Option 4: An

Which of the following sentences is grammatically correct?

Option 1: My sister is at home today.

Option 2: My sister is in home today.
Option 3: My sister is the home today.
Option 4: My sister is on home today.

You can either go to zoo with your cousins and you can get some rest at home.

Option 1: You can either go to zoo with your ….

Option 2: …cousins and you can
Option 3: …can get some rest at home.
Option 4: No Error

Which of the following sentences is grammatically correct?

Option 1: Sarah will have dinner from me.

Option 2: Sarah will have dinner in me.
Option 3: Sarah will have dinner with me.
Option 4: Sarah will have dinner on me.
John do all the tasks very well including fishing, skating and skiing.

Option 1: John do all….

Option 2: …the tasks very well
Option 3: …including fishing, skating and skiing
Option 4: No Error

You and me can do a better job so we should work as a team.

Option 1: You and me can do a…

Option 2: …better job so we…
Option 3: …should work as a team
Option 4: No error

Not surprisingly, most of them have proved to being spectacular.

Option 1: Not surprisingly most of…

Option 2: …them have proved…
Option 3: …to being spectacular
Option 4: No error

Which of the following sentences is grammatically correct?

Option 1: Please tell those to keep silent.

Option 2: Please tell them to keep silent.
Option 3: Please tell they to keep silence.
Option 4: Please tell their to keep silence.

Which of the following sentences if grammatically correct?

Option 1: Susan is very fond of music.

Option 2: Susan is very fond at music.
Option 3: Susan is very fond on music.
Option 4: Susan is very fond by music.

SECTION F:
1. You work as a sales person in an automobile showroom. A customer asked you to recommend
a car for his wife. He wants it to be a surprise for her but doesn’t want to make a wrong choice. How
will you help the customer?

Here are the possible actions that you could take. Rate each action on a scale of 1 to 5 after the beep.
 Action 1: Present options to the customer according to the price range he prefers.
Action 2: Show the customers all the cars and describe their features.
Action 3: Show the customer the car that is usually chosen by most women.
Action 4: Insist the customer not to compromise on quality and pick a high-end car.

2. You work in the mobile service provider’s customer service department. A customer calls you
and asks for the best roaming plan since she has to go on a business trip for a month. Eight different
plans, ranging from $50 to $500 per month are available. The number of value added services
included with the plan increases with the price. What will you do?

Here are the possible actions that you could take. Rate each action on a scale of 1 to 5 after the beep.

Action 1: Ask the customer about her anticipated mobile phone use and suggest an appropriate
plan.
Action 2: Ask the customer about her current call frequency and monthly mobile phone
expenses and suggest an appropriate plan.
Action 3: List all the prepaid plans available and let the customer choose the plan best suited to
her.
Action 4: Suggest the popular plan commonly used by corporate customers.

3. You receive a call from an angry customer. He exclaims, “I just spent almost an hour
navigating thru your website to book a hotel room and after all the effort my credit card has been
rejected. It was just a waste of time!” What will your immediate response to the customer be?

Here are the possible actions that you could take. Rate each action on a scale of 1 to 5 after the beep.

Action 1: “I am sorry, Sir. This is the first time that I have received such a complaint. Let me
discuss it with my supervisor and resolve the issue.”
Action 2: “I am sorry, Sir. I will try to help you. When you tried to pay online, what was the error
message you received?”
Action 3: “I am sorry, Sir. I will have a representative investigate this issue. Meanwhile you can
book the room over the phone.”
Action 4: “Sir, I am sorry for the inconvenience. Let me make your room reservation over the
phone. I will make sure that you don’t face this issue in the future.”

4. You are a sales person in a shoe store. A customer insists on buying a specific brand of shoes.
The store does not have that brand in stock. You know that the brand is not readily available
anywhere in the city. You realize that the customer has come to your store for the first time. What
will you do?

Here are the possible actions that you could take. Rate each action on a scale of 1 to 5 after the beep.

Action 1: Tell the customer that the brand is not available in any store in the city and that he can
verify this at the other stores too.
Action 2: Tell the customer that the brand is not available in any store in the city and suggest
alternative brands to consider.
Action 3: Tell the customer that the brand is not available in any store in the city and that our
store has other brands that are better than the brand he is looking for.
 Action 4: Tell the customer that the brand is not available in any store in the city and ask him to
come back in a few days to see if the brand has arrived with a new stock.

5. You work at a clothing store. A prospective customer comes to the store to buy a shirt in a
color that is currently unavailable. The store has shirts in its similar color but shirts in the exact color
demanded by the customer will not arrive until a few days later. What will your first proposal to the
customer be?

Here are the possible actions that you could take. Rate each action on a scale of 1 to 5 after the beep.

Action 1: Show him shirts in its similar color and let him decide if he wants to buy one of them.
Action 2: Tell him if he pays in advance, I will have the shirt delivered to his home in a few days.
Action 3: Tell him that shirt in the color he wants will be delivered to the store in a few days and
that I will call him as soon as they arrive.
Action 4: Ask him to consider buying a shirt of the similar color since it is in greater demand than
the one he wants.

SECTION G:
 Market (vegetables, meat, fish, canned goods, dry goods, fruits)
 Resort (hotels, casino, restaurants, pools, apartments, nearby houses)
 School (books, pens, table, chairs, blackboards, computers)
 Beach (sand, boat, seashells, small fish, jet ski, balls)
 Mall (clothes, shoes, pants, towels, under wares, appliances)
 Hospital (doctors, nurse, janitors, electricians, patient, security guards)
 Playground (hill, trees, sand castles, monkey bars, swings, tunnels, slide)
 Flood (floating garbage, floating cars, floating woods, floating appliances, drowning animals,
dirty things)