IMCL Customer Self Care Portal User Guide

IMCL Customer Self Care Portal User Guide

(Version-1.0)

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 IMCL Customer Self Care Portal User Guide

Table of Contents

01. INTRODUCTION: ------------------------------------------------------------------------------------------02

02. SIGN-UP------------------------------------------------------------------------------------------------------02
03. FORGOT PASSWORD------------------------------------------------------------------------------------04
04. LOGIN--------------------------------------------------------------------------------------------------------06
05. PLANS--------------------------------------------------------------------------------------------------------07
5.1. SUBSCRIBE PLAN---------------------------------------------------------------------------------------07
5.2RENEW MY PLAN-----------------------------------------------------------------------------------------10
06. REPORTS: --------------------------------------------------------------------------------------------------12
6.1. ACTIVATION REPORT: -------------------------------------------------------------------------------12
07. Subscriber Corner: --------------------------------------------------------------------------------------13
7.1. Profile: -------------------------------------------------------------------------------------------------13
7.2. Subscribed Services: ---------------------------------------------------------------------------------14
7.3. CEP Details----------------------------------------------------------------------------------------------15
7.4 Billing-----------------------------------------------------------------------------------------------------15
08. Ticket--------------------------------------------------------------------------------------------------------16
09. DOWNLOADS: ---------------------------------------------------------------------------------------------18
9.1. USER GUIDE: -------------------------------------------------------------------------------------------18
10. LOGOUT: ----------------------------------------------------------------------------------------------------18

Author Company Date Version

Sandeep Chaudhary Mobiotics 08-06-2017 1.0

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1. INTRODUCTION:
This guide explains step by step guide to access IMCL Customer Self Care portal. Using
Selfcare portal Users can do Sign-up, Forgot Password, can add New CHANNEL/PACKAGE,
can renew their expired CHANNNEL/PACKAGE, see the activation reports, can recharge their
wallet (Only for DP customers), can change mobile number and email id, download user
guide

Navigate to http://ccare.incablenet.net/ It will navigate to IMCL Customer Selfcare Login

page. To use Selfcare Portal user should be registered with the portal.

2. SIGNUP:
All IMCL users can do Sign Up to use the Selfcare portal. For Signup, user must follow below
process:

Fig 2.0: Sign-up Link

1) Navigate to Login page, click on register link (shown in Fig 1.0) present in
“No Account? Register”. It will navigate to Sign Up page.

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Fig 2.1: Signup Page

2) Select Authenticate Using type from dropdown list ex- CAN/STB/SMC

3) Enter Authenticate using type
4) Click on NEXT button
5) On clicking NEXT button, it will navigate to Sign Up validation page where user
need to pass some parameters.

Fig 2.2: Sign up Validation page

6) Enter password
7) Confirm password
8) Enter mobile number, if you want to change existing one
9) Enter Email Id
10) Click on Sign Up Button, after clicking on sign up button user will navigate on
OTP verification page.

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NOTE: - Password must be contain at least one capital latter and one number and it
must be 6 digits.

Fig 2.3: Sign up OTP verification page

11) Enter OTP which sent on your mobile number

Note: - If user did not get OTP then they can resend the OTP by clicking on Resend OTP
link.
12) Click on Verify Button
13) After successful OTP verification Sign Up process completes and user will get a
successful message and will navigate to login page where user can log in to portal

3.FORGOT PASSWORD:

Fig 3.0: Forgot Password Link

1) On login page Forgot Password link is available, after clicking on that user can
navigate on Reset Password Pop-up as shown in fig- 3.1

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Fig 3.1: Reset Password page

2) Enter Customer id (CAN number)

3) Enter New password
4) Enter Confirm Password
5) Click on Reset Button, after clicking on reset button user will navigate on OTP
verification page.

Fig 3.2: Reset Password OTP Verification

6) Enter OTP which sent on registered mobile number

7) Click on confirm Button, after OTP verification user can see success message on GUI.
NOTE: - If user did not get OTP, they can regenerate the OTP by clicking on Regenerate
OTP link.

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4.LOGIN:
Go to http://ccare.incablenet.net/. Login page is displayed asking for Select
Authenticate Using from dropdown and Enter Authenticate using type and Password.

Fig 4.0: Login page

1) 1st user need to select authenticate using type e.g.: - CAN/STB/SMC

2) Enter Valid Authenticate using type
3) Enter valid Password
4) Click on Proceed Button

After clicking on proceed button user should be able to log in into portal.
Fig 4.1: Login into portal

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5.PLANS:
In Plan Tab user can see options 1- Subscribe Plan, 2- Renew my plans, by using Plan tab
user can add new plans(CHANNEL/PACKAGE) and renew their expired plans.
For add new CHANNEL/PACKAGE user need to click on subscribe plans, for renew
expired plans user need to click on Renew my plans

5.1. Subscribe plans

User can add new Channel/Package by using below steps: -
1- Click on Plans Tab from header
2- Click on Subscriber Plans under the Plans tab
By clicking on Subscriber plans user can see all plans which are available for them as
shown in fig 5.1.0

Fig 5.1.0: Subscribe Plan

Note: -User can also filter the plans by passing plan name/amount/Plan type in
Search text field which is visible below the subscribe plans button
3- Select plan
4- Select tariff period
5- Click on Subscribe Plans button, after clicking on subscribe plans button user
can see Payment confirm pop-up as shown in fig 5.1.1
6- Click on Pay button

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Fig 5.1.1: Payment confirm pop-up

7- After Clicking on Pay Button User will navigate to payment gateway page
(Paytm/TPSL) as shown in fig 5.1.2

Fig 5.1.2: Payment Gateway (Paytm) page

8- Select payment option (Debit/Credit Card) or User can select Paytm wallet
option or saved Details (If user saved any card details)
Note: - For TPSl Payment Gateway refer fig 5.1.3
9- Enter Card Details
10- Click on Pay Button
11- After success/failed payment user can see Success/failed payment message on
portal as shown in fig 5.1.4
12- For success/Failed payment user will receive a message on registered mobile no.

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Fig 5.1.3: Payment Gateway (TPSL) page

Using TPSL User can also use net banking option or can use Debit/Credit card For
payment.

Fig 5.1.4: Payment Success Message

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5.1. Renew my plans

User can Renew their plans by using below steps: -
1- Click on Plans Tab from header
2- Click on Renew My Plans under the Plans tab
By clicking on Renew my plans user can see all plans which are available for renew
5.2.0

Fig 5.2.0: Renew my plans page

Note: -User can also filter the plans by passing plan name/amount/Plan type in
Search text field which is visible below the Renew plans button
1- Select plan
2- Click on Renew Plans button, after clicking on Renew plans button user can see
Payment confirm pop-up as shown in fig 5.2.1
3- Click on Pay button

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Fig 5.2.1: Payment Confirm pop-up

After Clicking on Pay Button User will navigate to payment gateway page
(Paytm/TPSL) as shown in fig 5.2.2

Fig 5.2.2: Payment Gateway (Paytm) page

4- Select payment option (Debit/Credit Card) or User can select Paytm wallet
option or saved Details (If user saved any card details)
5- Enter Card Details
6- Click on Pay Button
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7- After success/failed payment user can see Success/failed payment message on

portal as shown in fig 5.2.3
8- For success/Failed payment user will receive a message on registered mobile no.

Fig 5.2.3: Payment Success Message

6- Reports:
6.1 Activation Reports
User can see the activation report by using some simple steps: -
1- Click on Reports Tab from Header
2- Click on Activation Reports option under the Reports tab as shown in fig 6.1.1

Fig 6.1.0: Activation Report page

3- Select two valid Timeline dates

4- Click on GO button, now user can see the related Reports
5- User also can filter the reports by Using Search by Plan name and Activation
Status Filters

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7-Subscriber Corner
By Clicking on Subscriber Corner user can see the profile details, Subscribed
Services, CPE Details and billing details as shown in fig 7.0

Fig 7.0: Subscriber Corner

7.1 Profile
In profile section user can see the profile details like- Name, Account number,
Address, Aadhar details, Email, and Mobile number as shown in fig 7.1.0
User also can update the Mobile number, Email id and Aadhar number at any
point of time by using simple steps: - 1- Enter New details (Aadhar, mobile no or
email id), 2- Click on update button
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Fig 7.1.0: Profile

7.2 Subscribed Services

In Subscribed Services user can see the subscribed plans which user subscribed in past

Fig 7.2.0: Subscribed Services

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7.3 CPE Details

In CPE Details area user can see device details as shown in fig 7.3.0

Fig 7.3.0: CPE Details

7.4 Billing
In Billing section user can see the billing details, for full details user can click on
Details button as shown in fig 7.4.1

Fig 7.4.0: Billing

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Fig 7.4.1: Billing Details

8-Ticket
In Ticket Section user can Create the ticket with select ticket type and can see the
created ticket or can close the ticket at any time
1- TO Create ticket 1st click on Ticket tab from header
2- Click on Create Ticket button then one pop-up will be display as shown in fig
8.1

Fig 8.0: Ticket Page

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Fig 8.1: Create Ticket pop-up

3- Select Category Id
4- Select Category
5- Write Description
6- Click on Create as shown in fig 8.1

Close Ticket: -To Close the ticket User need to click on CLOSE TICKET button
then one pop-up will display, on pop-up user need to click on yes to close the ticket
as shown in fig 8.2

Fig 8.2: Confirm close ticket

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9-Download
9.1 Download User Guide
1- To Download User Guide User 1st need to click on Downloads tab from
header
2- Then Click on Download User Guide as shown in fig 9.0
3- After clicking on download user guide option automatically user guide
will be download

Fig 9.0: Download User Guide

10-Logout
To Logout User need to click on logout option from header as shown in fig 10.0

Fig 10.0: Logout

Summary
This document described the functionality of Customer Self-care portal.

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