Jennifer Suttorp

538 Eleanor ST NE, Grand Rapids, MI 49505 • (616) 780-4037 • jensuttorp@gmail.com

Professional Experience
Coordinator, EMI, Spectrum Health September 2015 – Present
Grand Rapids, MI
• Analyzing and standardizing unit supply needs, which has led to a 20% reduction in high
dollar catheters stocked and has allowed the Electrophysiology cost center to be more than
$25,000 under budget for expiring product for the 2017-18 fiscal year
• Communicates and collaborates with internal and external customers in order to educate and
ensure continuity and coordination of services
• Assist in building relationships with suppliers to help ensure high quality of service
• Manages department reprocessing program to ensure adequate supplies are available, and
obtain product from OEM when necessary
• Research and analyze new equipment and supplies to ensure adequate quantities for use by
members of multiple electrophysiology teams
• Introduce new technologies and cost saving opportunities, including additional product
reprocessing options, to Value Analysis Team
• Collaborate with suppliers in order to repair and/or replace non-functioning equipment
• Train and support medical teams on Pyxis supply technology usage and patient management

Inventory Control Specialist, Spectrum Health March 2015 – September 2015

Grand Rapids,
• Assist EMI Coordinator with tracking expiring products so they can be moved to higher use
areas or exchanged with vendor in order to reduce expired product costs
• Performs a variety of manual and clerical duties involved in receiving and storing equipment,
materials, and supplies for the Cath lab in the Meijer Heart Center using Lawson Inventory
Management software and Microsoft Office applications, including Excel, Word, Access, and
Outlook
• Examine and verify shipments against open purchase orders to ensure that correct supplies
are received and information matches
• Work with EMI Coordinator to manage department supply lines

Owner/Operating Manager, Indigo Art Services April 2004 – November 2014

Grand Rapids, MI

• Negotiated contracts and signed more than a dozen artists within several niche art genres
• Controlled & performed manufacturing and shipping for both wholesale and retail accounts
• Performed all business accounting duties, including bank reconciliations, accounts
payable/receivable, data entry, and journal posting
• Overseeing and managing show trade show/ festival staff based on anticipated sales
• Created design layouts for more than a dozen product lines
 Jennifer Suttorp
538 Eleanor ST NE, Grand Rapids, MI 49505 • (616) 780-4037 • jensuttorp@gmail.com

Quality Control Supervisor, Presort Services September 1998 – May 2013

Grand Rapids, MI

• Assisted in implementing a companywide “Why-Why” problem solving process, which

decreased error reoccurrences by more than 40%
• Designed and delivered series of classes and training modules for new employees which
resulted in 100% initial certification, and a 95% recertification rate
• Created, updated, and maintained more than 40 company procedures and training processes
which resulting in six consecutive TQM audits at 98.6% compliance or better
• Performed semi-annual internal TQM audits geared toward analyzing and reviewing
processes and documentation to insure of continued compliance.
• Assisted production managers with general office support, including writing memos and
correspondence, answering phones, maintaining data files, and some filing
• Supervised quality control team with focus on building morale, addressing employee
concerns, and delegating responsibilities

Skills and Expertise

❖ Written and Verbal ❖ Coordinating tasks ❖ Organization and

Business Communication ❖ Accounting/ Prioritization
❖ Ability to work Bookkeeping ❖ Process Management &
independently and ❖ Data Collection Reporting
interdependently ❖ Defining needs ❖ Inventory Management
❖ Microsoft Office ❖ Time Management ❖ Detail Oriented
Applications ❖ Critical Thinking ❖ Decision Making
❖ Pyxis Supply ❖ Customer Service ❖ Gathering and
Management Systems ❖ Identifying problems Reporting information
❖ 5 Why Problem Solving ❖ 8D Problem Solving ❖ Imagining alternatives

Education
Grand Rapids Community College Graduation Date: May 2014
Associates in Business - Business Administration

Grand Rapids Community College Graduation Date: May 2016

Associates in Business - Accounting
Ferris State University January 2019 – Present
B.S. in Business Administration