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k-in starts 2.5 that the fare has not been paid in full for
Tickets hours prior to departure and check-in any reason whatsoever, Lion Air reserve
counter close 45 minutes before the right to cancel the reservation/ticket
Please read the notes below carefully, if departure time for all classes of prior to check-in and/or to deny you to
you need any clarifications, please contact passengers. board the flight.
our reservation & ticketing counters or Infants: We reserve the right not to carry
email us at info@lionair.co.id Certain formalities are required to be infants less than seven (2) days-old and
completed by the passengers at the airport Infant aged between three (3) and seven
E-Ticket Passenger Itinerary/Receipt: before or after being accepted for the flight. (7) days require Medical Certificate to
Please note that you are required to keep a To complete these formalities and the confirm that the Infant is fit to travel on air
printed copy of this “E-Ticket Itinerary” with check-in process, passengers are required transport. The Medical certificate must have
you throughout the journey as it is required to arrive at the airport sufficiently before the been issued 72 hours before the standard
for entry into the airport, check-in, refunds departure time of the flight. departure time. Maximum age for Infant is
or exchanges. less than 2 years old. Infant traveling on
In order to maintain schedules, the Lion Air must have the Form of Indemnity
To enter the airport and for check-in, you boarding gate will be closed 15 minutes I ) signed by the parents.
(F
must present this itinerary receipt along before departure time.
Pregnant Passengers: All expectant
with Official Government issued photo Mothers are required to sign form of
identification such as passport, identity card Passengers, who do not report at the Indemnity (FOI). A Medical certificate that
or Indonesians KTP. boarding gate at the requested boarding confirms the expectant mother is fit to travel
time, will not be boarded on the said on air transport is required to be produced
This E-Ticket Itinerary will have to be flight and will be considered no-show at the point of check-in for pregnancy over
passengers. 28 weeks.
presented along with valid photo
identification at the time of refund or 3.0 Cabin Baggage Regulations:
exchanges. In the event of delays and misconnection of Passengers are allowed to carry luggage
flights not within the reasonable control of only 1 (one) piece with a maximum of
This E-Ticket Itinerary does not constitute a Lion Air; Lion Air will disclaim any liability weight 7 (seven) kg, and maximum
towards the same. dimension of 40 cm x 30 cm x 20 cm
document for carriage and in the event of and a bag of personal items for use
any difference between it and the record of during the trip (personal items).
booking in the Lion Air reservation system, Passengers who arranges own connections
the latter shall prevail. with other airlines are advised to leave Cabin baggage is accepted subject in the
sufficient time for connections or terminal cabin subject to availability of space in the
transfer or baggage re-claim and re-check- over head bin. Restricted stowage space is
Fare (s) subject to cancellation charges, if
in. Lion Air will not be liable for any also available under the front seat. In the
any. Please contact Lion Air Reservation event no space being available in the
and Ticketing for details. By booking this misconnection with other airlines outside aircraft to stow cabin baggage, it will be
ticket/fare, you agree and accept all terms reasonable control of Lion Air. necessary to remove and load the same in
and conditions, cancellation and ticket the baggage hold as per safety regulations.
exchanges rules of this ticket/fare. No-Show Passengers: confirmed Baggage Allowance Lion Air Group :
passengers who do not present themselves
Lion Air Domestic Flights within Indonesia
1.0 E-Ticket Cancellation & Refund for their booked flight are termed as ‘No –
Shows’ Class Adult/Child Infant
Please contact our Call Center or visit our Business 30 kgs NA
Website for E-Ticket Refunds/ Exchanges/ If for some reason you are unable to
Re-issues. undertake travel on flight for which you Economy 20 kgs NA
have a confirmed booking, please contact
Notice: Carriage and other services Lion Air Reservation & Ticketing as early as Lion Air International Flights
provided by the carrier are subject to possible to avoid penalty. Class Adult/Child Infant
General Condition of carriage which are
hereby incorporated by reference Overbooking: In the event of overbooking, Economy 20 kgs NA
Lion Air will make every effort to provide
If the Passenger’s journey involves an seats for which confirmed reservation have Wings Air Domestic Flights within Indonesia
ultimate destination or stop in a country been made, however, no absolute Class Adult/Child Infant
other than the country of departure, the guarantee of seats availability is denoted by
the expression reservations, bookings, Economy 10 kgs NA
Warsaw Convention may be applicable and
the Convention governs and in most cases status OK or HK, and the timings attached
limits the liability of carriers for death or to them. Batik Air Demestic Flights within Indonesia
personal injury and in respect of loss or Class Adult/Child Infant
damage to baggage. Cancellation/Refund/Rebook/Re-
issuance of ticket: Please contact Lion Air Business 30 kgs NA
Please note that this ticket is further subject Reservation & Ticketing offices for details Economy 20 kgs NA
to all other terms and conditions of carriage on our cancellation and refund policy
as given below, which are deemed to be Thai Lion Air Flights
incorporated herein. Credit Card Purchases: Please note that
Class Adult/Child Infant
the credit card used to purchase your Lion
2. 0 General Information Air flight tickets is required to be presented Economy 15 kgs NA
at time of check-in by the cardholder for
Check-in time verification at check-in. Failure to comply Malindo Air Domestic Flights
with this, Lion Air reserves the right to deny Class Adult/Child Infant
For Indonesia Domestic Flights, Check-in boarding and cancel the ticket(s) and
starts 2 hours prior to departure and contract of carriage. Business 30 kgs NA
check-in counters close 30 minutes Economy 15 kgs NA
before departure time for all classes of Payment: Fares must be paid in full before
passengers. Malindo Air International Flights
the given time limit expires. In the event
Class Adult/Child Infant
Business 30 kgs NA
Economy 20 kgs NA
Please note Infant without a seat are not aqualung cylinders and compressed carriage on the basis of such disability
entitle for Free Checked-in Baggage gas cylinders. or special requirements, but the
allowance and no seat will be allocated for 3. Corrosives – such as acids, alkalis, Carrier’s regulations or government
infant traveling with Lion Air. mercury and wet cell batteries and regulations may apply to the
apparatus containing mercury. transportation of such Passengers.
Articles which may be carried free in 4. Explosives – ammunitions, fireworks
addition to the free baggage allowance and flares. Ammunition including blank 2. The Carrier may require that a
(subject to security regulation) cartridges, hand guns, fire works, and Passenger with a disability travels with
pistol cabs. his or her own Assistant if it is
1. A Lady’s handbag, pocketbook or 5. Flammable liquids and solid solids essential for safety or that Passenger
purse, which is appropriate to normal such as lighter refills, lighter fuel, is unable to assist in his or her
traveling dress and is not being used matches, paints, thinners, fire-lighters evacuation of the aircraft or is unable
as a container for the transportation of that need inverting before ignition. to understand safety instructions.
articles which would otherwise be 6. Radioactive material
regarded as baggage. 7. Oxidizing materials such as bleaching 3. The Carrier will refuse to transport, or
2. An overcoat, wrap or blanket. powder and peroxides will remove at any point, any
3. A small camera and/or a pair of 8. Poisons and infectious substances Passenger whose actions or inactions
binoculars. such as insecticides, weed-killers and prove to the Carrier that his or her
4. Infant’s food for consumption in flight live virus materials. mental or physical condition is such as
5. Infant’s carrying basket. 9. Other dangerous articles such as to render him incapable of caring for
6. An umbrella or walking stick. magnetized materials, offensive or him or herself without assistance,
7. A reasonable amount of reading irritating materials unless he or she is accompanied by
matter for the flight. 10. Etiologic agents (bacteria, viruses etc) an Assistant who will be responsible
8. A fully collapsible invalid’s wheelchair 11. Apparatus containing mercury must for caring for him or her en route and,
and/or pair of crutches and/or braces not be carried in baggage with the care of such an Assistant, he
or other prosthetic device for the or she will not require unreasonable
passenger’s use, provided that the attention or assistance from the air
passenger is dependent upon them. Schedule change : Lion Air reserves the
crew.
right to cancel or change the planned
Safety Regulations: departure, schedule, route, aircraft or
4. The Carrier reserves the right to
stopping places of any flight for which fares
require a medical clearance from
According to safety regulations, passengers have been paid, at any time and from time medical authorities if travel involves
are advised: to time, for any reason, without notice to any unusual risk or hazard to the
1. Not to accept any packets from any Passengers affected thereby and, in Passenger or to other persons
unknown passengers connection therewith, the Carrier shall not (including, in cases of pregnant
2. Not to leave baggage unobserved at be liable to any Passenger in respect of Passengers, unborn children).
any time, especially within airport area. such cancellation or change, whether or not 5. Passengers with a disability will not be
Unattended baggage may be removed resulting from an Event of Force Majeure; permitted to occupy seats in
by airport security staff as an object of provided that, the Carrier may and reserves designated emergency exit rows or in
suspicion. the right, at its sole discreation, to provide over-wing emergency exit rows.
3. To declare before checking-in, if any Passengers affected by such
carrying any arms or explosive cancellation or change with: 6. The Carrier reserves the right to cease
substances. Concealment is an accepting Passengers who must travel
offence under the Aircraft Act and (1) Within a reasonable period of time re-
on a stretcher on any flight.
Rules. routing to the destination shown on the
Passenger’s Ticket by the Carrier’s
7. The Carrier will not refuse to carry
Prohibited Articles: Also carriage of dry own services; or
passenger wheelchairs or other
cell batteries, knives, scissors, sharp (2) To otherwise refund to such
disability-assistive devices, unless
instruments, tools, fire arms, ammunition, Passenger, an amount which shall not
such carriage would be inconsistent
and their toy replicas are prohibited in the be greater than the fare paid by that
with safety or safety requirements. In
passenger cabin. Passenger in respect of that flight.
addition to the regular free baggage
allowance, the Carrier will accept such
Valuable Articles: Currency, precious 4.0 TRANSPORTATION OF A PERSON
passenger wheelchairs or other
metals, jewellery, negotiable instruments, WITH A DISABILITY
disability-assistive devices as priority
securities, personal identification checked baggage without charge.
documents and other items of value are 1. A Passenger with a disability requiring
best carried with the passengers in the any special assistance should inform
5.0 REFUSAL TO TRANSPORT
cabin. Lion Air assumes no liability for any the Carrier at the time of his or her
valuable articles carried. booking of his or her special needs.
The Carrier may reserve the right to refuse
The Carrier will carry such a
to transport or may remove from any flight
Restricted Articles: Medicines and Passenger where arrangements have
any Passenger for any reason, including
toiletries in limited quantities which are been made to provide for that
but not limited to the following:
necessary or appropriate for the passenger Passenger’s special needs. If such a
during the journey, such as hair spray, Passenger does not inform the Carrier
1. Government Request or
perfumes and medicines containing alcohol at the time of booking of his or her
Regulations - whenever such action
may be carried. Many of these listed special needs, the Carrier will
is necessary to comply with any
articles can be carried as air cargo provided nevertheless use reasonable efforts to
government regulation, or to comply
they are packed in accordance with cargo accommodate that Passenger’s
with any governmental request for
regulations. special needs. Passengers with
emergency transportation in
disabilities who have advised the
connection with the national defense,
Carrier of any special requirements
Dangerous Articles in Baggage: For or whenever such action is necessary
they may have at the time of booking,
safety reasons, dangerous articles such as or advisable by reason of weather or
and been accepted by the Carrier,
those listed below, must not be carried in other conditions beyond its control
shall not subsequently be refused
passenger’s baggage. (including but without limitation, acts of