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2 Internal Analysis
Resources are bundled to create organizational capabilities. In turn, capabilities are the
source of a firm’s core competencies, which are the basis of competitive advantages.
The more intangible resources, the more sustainable will be the competitive advantage
that is based on.
Capabilities exist when resources have been purposely integrated to achieve a specific
tasks or set of tasks.
Strategic Resources & Capabilities
+ Tangible Resources Assets that can be observed and quantified( Financial,
Organizational, Physical & Technological Resources)
+ Intangible Resources Assets that are rooted deeply in the firm’s history to
accumulate over time, and are relatively difficult for competitors to analyze
and imitate (Human, Innovation & Reputational Resources)
+ Capabilities Skills & Knowledge of employees (Often developed in specific
functional areas or in a part of a functional area).
Core Competencies are capabilities that serve as a source of competitive advantage for
a firm over its rivals.
+ VRIN model (Valuable, Rare, Costly to imitate, non-substitutable): Capabilities
to fully satisfy all four criteria are core competencies
+ Well-performed internal activity central to company’s competitiveness and
profitability
+ Quality, Innovation, Customer Service
Value Chain allows firms to understand the parts of its operations that create value
and those that don’t. Shows how a product moves from the raw-material stage to the
final customer. Competitive advantage by differentiation or low costs.
a. Upstream - Inbound Logistics & Operations
b. Primary Activities - Outbound Logistics (creating)
c. Downstream - Sales + Marketing & Service
d. Support - HR, Procurement, Firm Infrastructure & Technological
+ Outsourcing Cost Advantage - Improve business focus, access to world-
class capabilities, share risks, free internal resources and sheds non-core
activities
Weaknesses
Threats
3 External Analysis
General Environment - Macro-Environment – Focusing on environmental trends
1- Demographics - (Population size, age structure, geographic distribution,
Ethnic Mix, Income Distribution)
2- Economic – Firms seek to compete in a relatively stable economics with
strong growth potential
3- Political/Legal
4- Socio-cultural – Societies attitudes and cultural values. Ex: women in
workplace
5- Technological
6- Global (new global markets, existing changing markets, int’l political events)
7- Physical
Industry Environment – Focusing on industry’s profitability and potential
Porter’s 5 Forces Industry Attractiveness – ATTRACTIVE IF:
1- Bargaining Power of Buyers - LOW
2- Bargaining Power of Suppliers - LOW
3- Threat of New Entrants Barriers to Entry (Economies of Scale, Product
Differentiation, Capital Requirements, Switching Costs, Access to distribution
Channels..) - HIGH
4- Threat of Substitutes - LOW
5- Competitive Rivalry – MODERATE
To develop a competitive advantage using an alliance, the resources and capabilities that are
integrated through alliance must be Valuable, Rare, Costly to imitate, non substitutable.
Cross-border strategic alliance: strategy in which firms with headquarters in different countries decide
to combine some of their resources and capabilities to create a competitive advantage
Network cooperative strategy: strategy wherein several firms agree to multiple partnerships for the
purpose of achieving shared objectives
Competitive risks: inadequate contracts, misrepresentation of competencies, partners fail to use their
complementary resources, holding alliance partner’s specific investments hostage