FOCUS TARGET PURPOSE ACTION PERSONS ESTIMATE TIME FRAME PRODUCTION

DIMENSION INVOLVE BUDGET RESULTS

Assurance Employee To motivate and As the Employees Staffs 3% - 9% of Every month Higher profits,
Rewards and to increase did a good quality their total pay (when quoted better cash
Recognition employee performance, in rewards. sales and flow, and
productivity. appreciation and Php 11.58 - profits are strong service
acknowledgement is 34.74 pesos reached) performance.
what they deserve. can be given
The Manager shall as incentives
give compensation for VDT
reward. If cash is (Verified
operationally Dispatching
difficult for the Team) and
organization to delivery
offer, any gift cards personnel.
or letters are good
alteratives.

One personnel To ensure that VDT Head will pick Checker Management Everyday No complaints
to be in-charge every ordered one personnel from Staff Discretion of incomplete
to focus on the items are VDT (Verified ordered items
number of complete before Dispatching Team) by the
ordered items it will be to concentrate only customer.
delivered. on counting down
every number of Guarantee
customer's
ordered items from
every products
security.
client/customer.
Empathy Purchase 4 - 5 To deliver the Four trucks will be Truck Php Everyday Fast to be
trucks for products to the used for delivery to Drivers 880,000.00 - delivered that
transpotation customer in restaurants/hotels 4, 000.000.00 will improve
and hire 4-5 convenience client and one for for the trucks customer
truck drivers. house-to-house and and experience
directly to the Management
customers. discretion for
Truck driver's
salary.

Responsivenes Hire at least 1 or To avoid queque One or two hired Customer Management Every month Preservation
s 2 Customer when customer Agents will be in- Service discretion and
Service calls for charge for Agents/Re improvements
Agents/Represen concerns customer's concerns presentativ for customer
tatives and inquiries in es retention and
To attend service delivery. trust
customer's Provide one
inquiries telephone and one
email account for
communication.

Reliability Orientations and To avoid conflict The Manager shall Delivery Management Every month Customer's will
Trainings for with customer's call for a meeting Personnel Discretion (when there be informed
Delivery inquiries with all delivery are changes of appropriately
personnel regarding with personnel. information and accurately
the deliverables. regarding with
the product
To give the e.g prices)
customer an
 accurate and
updated
information
regarding with
the products

Tangibility Make a Simple, To avoid Pick one personnel Delivery Management Everyday Increases self
Clean, and Neat customer's to check on the Personnel Discretion appeal and can
Packaging complaints packaging of the influence
deliverables before buyers to
To give the delivering it the repeat
customer customers. If purchase and
healthier packaging has a non-customer
environment defect, then do an to buy.
immediate action to
replace it with new
one.