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Situation of consumer

1. You bought a dress through online with Lazada. The dress that you
received was totally different from what you ordered. You had tried to
call the Lazada customer service but the responds you get wasn’t
good. What will be your next step?

2. You bought a beg through Facebook advertisement but the beg that
you receive was totally a wrong beg. You try to chat with the dealer
but didn’t give a proper respond. What will you do next?

3. You went to giant and bought some grocery things. Once you return
home, you checked the bill and you realise that you have been
charged trice for the same product. What will be your action?

4. You bought a Marigold peel fresh orange juice packet. When you
opened the drink packet you found out a worm was swimming inside
the drink. You went back to the shop that you bought the drink and ask
for exchange but the guy in the shop said it cannot be exchanged.
What will you do?

5. You went to a restaurant to eat, the restaurant server served you a


plate of “roti canai” but the “roti canai” that was served to you wasn’t
giving a pleasant smell. So you decided to call the server and ask him
to show his hands and you found that his hands wasn’t clean. At this
point, how would you react?
You went to a DIGI store to buy an IPhone X for your mother as her birthday gift. You
had paid deposit and had booked the phone. After two weeks, you went back to
the store and you found that there is no more stock for IPhone X (rose gold). They
also mentioned that its first come first serve. They also mentioned that your deposit
cannot be return and moreover they customer service was very rude. Write a
complaint letter to the Ministry of Communication and Multimedia of
Malaysia(KKMM) regarding the incident that happened to you.

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