DYLLAN NELSON

Dunwoody, GA payphonee@outlook.com

SUMMARY
Motivated account manager with proven skill in cultivating relationships with very large
clientele and driving positive end results. Strategic player believing strongly in teamwork,
accountability and tenacity along with a passion for change.
SKILLSET
 Customer Resolution  Sales  Firewalls &
 Communication  Project Management Networking
 Detail Oriented  Result Driven  VOiP
 Relationship  Critical Thinking  Virtualization
Maintenance  Network Security
 EXPERIENCE
Vonage Business Cloud, Wendy Hill RD SE Nov 2016
– Present
 Manage some of Vonage’s largest accounts, average MRR (Monthly Recurring Revenue) up
to $65,000.
 Onboard smaller clients and prep their account for success on the VBC platform.
 Conduct project “reach outs” to existing accounts for promotions, service quality checks.
 Troubleshoot & maintain customer cloud PBX system and report any software errors via
JIRA.
 Integrate cloud solutions with many supported CRM systems such as Zoho, Clio and
Salesforce.
 Evaluate existing business and prospect account for potential growth to better product and
services on VBC platform.
 Preform basic & occasionally advanced IT network support via Connectwise.
 Determine potential churn risk with clientele and figure out “pain points” to prevent client
churn.

Founder & CEO

SellTheGoodies (STG), 7527 Roswell RD, Unit 567053 Aug 2016
– Present
 Provide an array of services, from IT consulting & E-Commerce marketing.
 Small & medium business IT services from basic data recovery to network related affairs.
 Many clients gained by word of mouth and online lead generation.
 Strategically develop sales plans for select product during.
 Prospect new product opportunities and introduce it to the sales plane.
 Supports all pre-sales and post-sales activities, and address concerns of customers by
providing clear instructions and solutions.
 Business development assistance for some clientele.

Sales Account Manager

Your Wireless, Inc. (Verizon Authorized Dealer), Johnson Ferry Rd Nov 2015
– Apr 2016
 Maintain sales quota for four Verizon franchises in Metro Atlanta.
 Establish the franchises local presence in the area for further client development. Provided
the franchisee head with ideas for further acquisition of clients.
 Screen prospect employees with upper management and assist with few HR related
scenarios.
 Develop beneficial relationships with local brick & mortar businesses to gain a sales
pipeline of clientele.
 Managed multiple locations during management absence.
 Average account size was 5 line accounts up to 50 line small business.
 Upgrade clientele to more services or products and maintain that great Verizon service
experience.

Retail Sales
Brands Mart USA | 5000 Motors Industrial Way Dec 2013
– Nov 2015
 Maintained and drove sales of AV equipment by developing and delivering sales
presentations and system demonstrations in an effective manner.
 Leveraged strong customer service, product knowledge and sales expertise to facilitate
sales activities, constantly meeting and maintaining sales goals.
 Work with upper management to make sure all products are displayed and working
properly.
 Worked with other sales staff to cross generate leads and closed sales and achieved monthly
sales quotas.
  One of the “finest” sales specialist.

EDUCATION

High School Diploma – Dunwoody High School, Dunwoody, GA 2010

REFERENCES
Available upon request