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A basic communication model consists of five components: the sender and receiver, the medium that carries the message, contextual
facents in the model. Following are the five components of communication skills training model to improve your communication skills.
Diffefs, values, and personalities influence the way the sender and receiver perceive information. So senders and receivers may have
different d the nature of the relationship between the sender and receiver.
You communicate through speech in a face-to-face conversation, as well as through e-mail, an instant message, a telephone call, or a
written letter. To choose the right medium, you should consider several factors:
importaessage – Generally, you should deliver really importace-to-face or over the phone. This makes more impact and e
practic– When senders and receivers are geographically dispersed, using telecommunications media – such as the phone, e-mail, and
instant messaging – is more practical than arranging face-to-face mctical considerations are the costs, physical space requirements, and
potential delays associated with using different communication media.
your and the receiver's preferences – Some people just prefer certain media over others. To communicate effectively, you should
consider the other party's preference. Sometimes this may also be influenced by the established communication processes in the
person's organization.
receiver's communication style – Some people respond best to information that's presented visually. Others rely more on what they
hear, or on information that's text-based. And some learn best by doing – building models or putting ideas into practice. In trying to
choose an effective medium, you should consider the preferred communication style of the receiver. You should also consider the
receiver's willingness to receive your message. For example, it's better to communicate sensitive information, rather than via e-mail.
need for feedback – If you need feedback from the receiver without delay, you should choose a medium that allows this – like a face-to-
face meeting or a phone call. If the need for feedback is less urgent, a medium like e-mail might be appropriate. If you don't require
feedback at all, you can opt for a less personal medium that doesn't support two-way communication.
Contextual factors
Various contextual factors can play a role in how well a sender and receiver of a message communicate:
Fee feedback indicates that the receiver either has not received the message or has not understood its content
Feedback isved. Feedback is also important after you've delivered a message. It enables further clarification or discussion.