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Deepakkumar Dubey

R.C. Rane Chawl, Kantilal Compound


J.M.Road, PumpHouse, Andheri(East)
Mumbai- 400093

+91 9821832665
E-mail: ​dubeydeepak243@gmail.com
​dubeydeepakrocks@gmail.com

Objective:

Using individual skills and core competence to secure a position in any


organization where I can effectively contribute my skills and abilities to obtain
professional growth while being resourceful, innovative and flexible.
Abilities
➢ Self-motivated.

➢ Learning Skills with continuous improvement.

➢ Interpersonal Skills.

➢ Hard working with Commitment and confidence.

➢ Team Player.

Work Experience:

Organization Period Designation

Firstsource Solutions 01-04-2013 to Network Support


Limited 23-08-2015 Associate

Ubiquiti Technical 24-08-2015 to till date Senior Technical


Services Private Support Engineer
Limited
Job Profile:
As a Network Support Associate provide technical support to various
Ubiquiti platforms such as:

➢ Wireless Access Points (UniFi)

➢ Wireless Point-to-Point and Point-multipoint radios and antennas (airMAX)

➢ Wireless backhaul links (airFiber)

➢ L2 switch (ToughSwitch and Unifi Switch) and L3 Switch ( EdgeSwitch)

➢ Router (EdgeRouter)

➢ IP camera and NVR (Unifi Video)

➢ Monitoring support requests received by email and chat


➢ Responding to support requests and questions in due time
➢ Diagnosing and/or clarifying and/or resolving support requests
➢ Seeking appropriate guidance for more complex matters

As a ​ ​Senior Tech Support Engineer

1. Provide proper knowledge of the Various Ubiquiti Products to L1 agents


2. Help the L1 agents to understand and analyze the customer’s query and
resolve it as soon as possible.
3. Helping the L1 agents with their challenges (Process related)
4. Escalating the issue from L1 to developement team in timely manner
Achievements:
➢ Got the ​“Best Performer” award consistently excellent CSAT scores and
Highest Quality.

➢ Completed the ​“UniFi Certification” from client after successful completion


of training and qualifying the exam.

Academic Qualifications:

➢ Completed Bachelor of Engineering in Information Technology from


K.G.C.E Karjat (Affiliated to Mumbai University) securing ​65%​ in 2012.

➢ Completed Higher Secondary Certificate (H.S.C) from ​Mithibai Collage


VileParle (West) Securing 74% in 2008.

➢ Completed Secondary School Certificate (S.S.C) from ​B.L.Ruia High


school VileParle (East) scoring 82.26% in 2006.

Professional Qualifications:

➢ Cisco Certified Network Associate (CCNA) Cisco ID- 12351569


➢ Ubiquiti’s Unifi Certified Admin (UUCA)
Technical Skills (Wired):
➢ Configuration of Networking Equipments: Routers and Switches​.

➢ Introductory knowledge of Layer-2 Switching, Vlan’s and Access-list.


➢ Vlan: configuration, switching isl, dot1q
➢ Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP,
TCP, UDP, SMTP, FTP, TFTP)
➢ Well understanding of Bridging and switching concepts and LAN
technologies.
➢ IP addressing and subnetting, Routing concepts.
➢ Introductory knowledge of WPAN,WLAN,WMAN,WWAN

➢ Basic knowledge of antenna communication

➢ Knowledge of 802.11 WLAN protocols

Technical Skills (Wireless):


➢ Point-to-Point (PtP) and Point-to-Multipoint (PtMP) wireless links

➢ Frequency, Wavelength and Bandwidth 802.11 a/b/g/n/ac, CSMA CD/CA Vs. TDMA

➢ Licensed Vs. Unlicensed

➢ Modulation, EVM and MIMO

➢ Antennas: Types, Gain, Directivity,

➢ Wireless link planning and Wireless security


Leisure:

● Watching TV NEWS channels debates,current affairs


● Watching and playing cricket
● Listening to music

Declaration:

I hereby declare that all the above information given by me is true to the best of my
knowledge and belief.

PLACE​ :

DATE​ :

(Deepakkumar Dubey)

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