INTERNAL CAREER OPPORTUNITY

Position Officer/Assistant Manager, Cash & Customer Service

Division/Department Citygem Priority Banking
Job Location Dhaka / Chittagong
Level Cash Officer/Senior Cash Officer
Who Can Apply Cash Officer/Senior Cash Officer/Temporary employees
Application Deadline June 2, 2019

JOB PURPOSE:

The role is primarily responsible for accurately and efficiently process and record routine transactions
for priority banking customers including cheque deposit and encashment, cash deposit and
withdrawals, money transfers etc. They are the primary people involved in detecting and preventing
false transactions and ensuring faster counter service to customers. This role is also responsible for
promoting and advising customers on the bank's products and services.

JOB DESCRIPTION

 Handle all sort of customer cash/cheque related transaction with accuracy and
efficiency

- Handle cash receive & payment

- Deal with selling & purchasing of prize bond
- Maintain vault limit and transfer of excess cash to Bangladesh Bank
- Ensure transaction with accuracy as fast possible to maintain appropriate queue management
- Receive clearing & collection cherubs and maintaining clearing cherub inward/outward register
- Input clearing cherub information into Nikash software
- Act as clearing house representative
- Maintain vault key & main door key

 Ensure effective process and controls are in place with clear responsibility and
accountability for the prevention of money laundering, miss-selling, miss-
presentation, fraud and customers protection in line with CBL policy & local legal and
regulatory requirements

- Check all instruments for validity and acceptability and decline transaction that involves false
or confusing information
- Inform any suspicious transaction to CSM/Priority Center Manager immediately

 Ensure all transactions are properly recorded and updated in the system and the
balance is matched and closed

- Count the transactions of each day and check the amount of money utilized in the transactions
- Counter check the remaining money with the withdrawal data carried out that day
- Update the relevant information in the MIS system

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 - Cross checking of daily cash transactions and delivery of daily vouchers to CSM for final
tally for submission to branch operation member

 Promote and advise customers on products and services of the bank

- Cross sell or refer retail banking products to counter customers

EDUCATION & EXPERIENCE

 4 years of Graduation or Masters in any discipline from any university.

 As per temporary employee policy, shortlisted candidates will be called for selection process
TRAINING & CERTIFICATION

 Knowledge of customer service principles

 Anti-money laundering

OTHER SKILLS

 Result Driven
 Accountable & transparent
 Innovative & Proactive
 Good at networking
 Team Player
 Ability to work under pressure
 Excellent communication skill both verbal & written
 Excellent time management ability
 Excellent knowledge over MS office, outlook etc.
 Fair knowledge about loan documentation.
 Reasonable knowledge about loan related circulars of Central Bank.

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